Help with bbm

hi can someone help please i have a bbm contact speak everyday yesterday i send a message and it just had the tick next to it and not delivered i sent a few yesterday and today and the same. I tried to pin him but it came up server blocked. He updates his status all the time and he hasnt since i last spoke to him. Can anyone tell me what has happened i take it he hasnt deleted as he would have disappeared out of his contact list.

If this is occurring with a specific user, it could be a possibility that they don't have service/access to BBI. Try sending the person a text and verify if they are experiencing service challenges with their carrier.
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Help with BBM Groups

Hello all,
My question pertains to BBM groups which isn't specific to either BlackBerry 10 nor BlackBerry 7 and earlier, and I was not sure which one forum location would be appropriate for this question, so I opted to post it to the Downloaded Software section in both the BlackBerry 10 and BlackBerry 7 and earlier spaces. My appologies if this was not "the right way to do it".
My question is one that I also posted on CrackBerry.com forums but after some time it seems I may stumped the community over there with this one.
Here is what I wrote over there:
"I recently created two BBM Groups and posted them here on CrackBerry with minor fuss. Yay for me. In each forum post I included a QR Code / Bar code of each BBM Group so as to make them easier to join. Yay for me again.
What I realised thereafter was that though this makes joining easy for anyone reading the posts from a screen other than their BlackBerrys, it does NOT make it easy for someone actually reading the thread from their BlackBerry and thinking to themselves "Oh hey, I want to join that group". At least, not that I can tell. I don't think it's possible to scan a QR code on your BlackBerry screen from the same BlackBerry, right? That's my assumption. If someone knows otherwise, please let me know, that would solve my issue.
SO, if I am right in my assumption and one cannot scan a QR / Bar code from one's own BlackBerry when said code appears on the BlackBerry's own screen, I am looking for another way to make it easy for someone reading the post to just "tap or click here" to join the group, to make as easy for someone who would be scanning the QR / Bar code from another source.
I tried getting the text URL for the group from the code and pasting it into a thread, but when it comes up in the CrackBerry app on the BlackBerry, the link is not clickable / tappable. I then tried adding the CrackBerry post editor tool's "Link" too to make the URL text an actual URL, though the only effect that had was that the URL appears clickable / tappable in the BlackBerry's CrackBerry app, but tapping / clicking on it has no effect. After making this change I tried to view the same thread post in my browser both on computer and on the Z10. When I click it DOES react but on the Z10 browser I just get a message "Unable to open bbg:<yadda yadda>".
So I've shared a lot of detail but the point I am really focused on is "is there a way for BlackBerry users to be able to join my BBM Group, on their own, as easily as if they had scanned the bar code, when all they have access to is the phone itself, and no outside media from which to scan the code"?
I am trying to avoid things like "Send me your PIN" and such because that just creates so many more steps and acts as a barrier to entry. Similarly, I don't see myself telling the reader "Just take this bar code you see here, and arrange to print or display it somewhere other than on your BlackBerry screen and then scan it".
Any input on this would be most appreciated!"
Essentially, I'd like to be able to post something that a BlackBerry user can look at on their BlackBerry, and tap / click on it, and boom they're done (i.e. they are at the same place they would be if they had instead just scanned the QR code).

I think there is a case for it. With any luck someone from BlackBerry will see the suggestion and will pass it along.
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If your issue is resolved, don't forget to click the Solution button on the resolution!

I need help with bbm

I have installed the bbm v 7 then I deleted it by mistake ! But when I try to install it again it says sign in with your blackberry I d , when I sign in with it , it keeps telling me "assocaiting bbm with you blackberry I d" and stays for houres and houres and nothing happen ! Could any body please tell me how to fix this problem ? Thanks.

hello,
is your question about the Curve 9320 or the Z10?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

2 minor issues need help with one BBM and one email

I am hoping someone can help with this
the BBM issue is one of my contacts that has the z10 doesn't show option for my to video chat with him all my other contacts do and he has it displayed on his side and all his options are set same as mine
second question is since i set up my activesync email it has pushed a password on my phone everytime it goes to sleep and i go to options and cannot turn off the device password option.
Hope someone has some ideas

It sounds like the account you connected to for ActiveSync has an IT policy that requires the password. You can't get around it. You'd have to talk to them.
For BBM, have you verified the PIN is correct on each end? Can you BBM directly with this person? You both have to be on wifi, as well.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Need technical help with the blackberry curve 9360, smart pack BBPACK10, no internet or BBM

My connection has always been fine with BBM and internet, I have just changed to a smart pack called BBPACK10 where you recieve 100 minutes, 400 texts and BBM internet and emails for £10 a month. The texts and minutes are working fine on it but my BBM and internet isn't working it just doesn't have a connection does anyone know how to solve this please?

CharlotteEnt wrote:
Thanks for the reply, when I press register now it comes up with 'Restistration message queued. It will be sent once data coverage is available.' Alright ill try that now
CharlotteEnt
This error indicate that the problem is either with SIM account or the problem is with your Carrier Network . If you're unable to recieve the registration message then it is your Carrier who can help you in this regard . So , call your Carrier to confirm if they properly configured your account with BIS or if they were having any network issue.
Thanks.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

New to Blackberry and need help with calendar

Hi all,
Just got my very first BB and could do with some help with my laptop and calendar (don't know if what I want is possible or available, so sorry it its not )
I got my BB for my personel use and want to be able to sync it with a calendar on my laptop. I don't have microsoft outlook, so I was wondering if anyone knew of a application or download I can get that will give me a calendar on my Laptop that I can sync with my BB.
Many thanks
Abi
Solved!
Go to Solution.

Abi, welcome to the Forums.
Google Calendar sync is a perfect option.
http://www.google.com/mobile/blackberry/sync.html
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Help with Internet Settings for Blackberry Curve 8520 On Orange Pay-Monthly

I need help with my internet settings I'm currently on Orange Pay-Monthly and have recently bought a second hand Blackberry Curve 8520 which is unlocked but used to be on 02! I don't have a clue on what to do or where to start all I know is in the top right hand corner where the signal bar is it says GPRS and WIFI ! I don't want WIFI as I don't have a wireless connection and would like to get the settings for my curve so I can browse the internet and go on Facebook etc and BBM!! I've clicked on the internet logo in the menu bar but it just say's hotspot browser.. but wont let me browse!! Some one please help me !!

Hey BaByPaW1990,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
You can get your APN settings from your network service provider, also make sure you have a BlackBerry data plan.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

Help with bb curve 9320

Hi I recently bought the 9320 curve and I had to do a security wipe last night and my battery saving mode option has disappeared now and I used to have blackberry device analyser on my device aswell after the security wipe battery saving mode is no longer there and my bb device analyser is showing in my application managment but says not running and its not in my settings no longer could I have help with resolving this issue to get my battery saving mode back and my bb device analayser back all help appreciated cheers.

Hello,
Lacking any punctuation, I'm not sure I quite understand your post...but I think I got at least part of it...this KB might be helpful:
KB31922 BlackBerry Device Analyzer Application is missing on the BlackBerry smartphone
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Knowledge Base Updates
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Help with reloading back up data

I had to restore my bb pearl 8120 the other day. Backed up all data and then had a few problems with it. I have now managed to sort it all but cant reload all my backed up data, I have lost a lot of phone number that I really need.
Any help with this would be fab.
Thanks

Hello,
Please provide more details, such as:
Specific BB Model (8120)
Specific BB OS level (all 4 octets)
Specific Desktop Software level (also 4 octets)
Carrier
Country
The specific symptoms you witnesses -- "cant reload all my backed up data" doesn't tell us much. Specific details of exactly the steps you attempt and exactly the results you see would be helpful.
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Help with App-World PLEASE

I bought a second-hand Blackberry Curve 8520 today, and called my provider, Virgin asking them if they could help with App-World, they left me on hold for nearly 30 minutes so I hung up. I have got my BBM sorted, but when I try to use the App World it says that it is having trouble connecting to the Blackberry App World Server and that I should verify my network connections. I have no idea what this means and really need help.
Thank you

Sorted it now

Please Help with group chat probs

I don't get any sound or vibe notification for my group chats also In my group chats if a pic is posted and then comments made on that pic I can't scroll up or down to see all comments. This is something I need to fix as we use pic with chats at work. I can't get the info I need. If any one could help with this problem please do. This problem has only been since I upgraded to the newest bbm messenger last week. I have the Q10. I pulled the battery and sims card but this did nothing to fix the problem. Please if anyone can help!
Thank you all

Please make sure you are using TRUCN() in your GROUP BY expression. This function will truncate the date by removing time content.
Best of luck!

Problem with BBM voice and video on Z10

i have problem connecting on my Z10 with BBM voice and video. before it works fine but i think after an update of BBM is not working anymore. the chat sesion works fine.
i have a second Z10 but that one works fine.
any solution ?
THX
Bryan

On your BlackBerry10 device:
Reboot: On the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20 seconds, ignoring the initial screenshot message... the screen will go black and reboot.
Now, try again.
Likewise, ask a BBM contact of yours to tell you if your BBM contact has the green icon for BBM voice/video.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Help with my CheckboxJlist

ok I am trying to get a list with checkboxes in it. I am playing with an axample given in the Swing Hacks book. t is all working for me execpt that when I click on a single item if no other item is selected you cannot click that same item agan to unselect it(you have to click on another item). Anyone see a good way to fix this here is the class below
import java.awt.*;
import java.awt.event.*;
import javax.swing.*;
import javax.swing.event.*;
import java.util.*;
public class CheckBoxJList extends JList
    implements ListSelectionListener {
    static Color listForeground, listBackground,
        listSelectionForeground,
        listSelectionBackground;
    static {
        UIDefaults uid = UIManager.getLookAndFeel().getDefaults();
        listForeground = uid.getColor ("List.foreground");
        listBackground = uid.getColor ("List.background");
        listSelectionForeground = uid.getColor ("List.selectionForeground");
        listSelectionBackground = uid.getColor ("List.selectionBackground");
    HashSet selectionCache = new HashSet();
    int toggleIndex = -1;
    boolean toggleWasSelected;
    public CheckBoxJList() {
        super();
        setCellRenderer (new CheckBoxListCellRenderer());
        addListSelectionListener (this);
    // ListSelectionListener implementation
    public void valueChanged (ListSelectionEvent lse) {
        System.out.println (lse);
        if (! lse.getValueIsAdjusting()) {
            removeListSelectionListener (this);
            // remember everything selected as a result of this action
            HashSet newSelections = new HashSet();
            int size = getModel().getSize();
            for (int i=0; i<size; i++) {
                if (getSelectionModel().isSelectedIndex(i)) {
                    newSelections.add (new Integer(i));
            // turn on everything that was previously selected
            Iterator it = selectionCache.iterator();
            while (it.hasNext()) {
                int index = ((Integer) it.next()).intValue();
                System.out.println ("adding " + index);
                getSelectionModel().addSelectionInterval(index, index);
            // add or remove the delta
            it = newSelections.iterator();
            while (it.hasNext()) {
                Integer nextInt = (Integer) it.next();
                int index = nextInt.intValue();
                if (selectionCache.contains (nextInt))
                    getSelectionModel().removeSelectionInterval (index, index);
                else
                    getSelectionModel().addSelectionInterval (index, index);
            // save selections for next time
            selectionCache.clear();
            for (int i=0; i<size; i++) {
                if (getSelectionModel().isSelectedIndex(i)) {
                    System.out.println ("caching " + i);
                    selectionCache.add (new Integer(i));
            addListSelectionListener (this);
    public void popList (ArrayList<String> items) {
        DefaultListModel defModel = new DefaultListModel();
        for(int idx=0;items.size()>idx;idx++){
             defModel.addElement(items.get(idx));
        this.setModel (defModel);
    class CheckBoxListCellRenderer extends JComponent
        implements ListCellRenderer {
        DefaultListCellRenderer defaultComp;
        JCheckBox checkbox;
        public CheckBoxListCellRenderer() {
            setLayout (new BorderLayout());
            defaultComp = new DefaultListCellRenderer();
            checkbox = new JCheckBox();
            add (checkbox, BorderLayout.WEST);
            add (defaultComp, BorderLayout.CENTER);
        public Component getListCellRendererComponent(JList list,
                                                      Object value,
                                                      int index,
                                                      boolean isSelected,
                                                      boolean cellHasFocus){
            defaultComp.getListCellRendererComponent (list, value, index,
                                                      isSelected, cellHasFocus);
            checkbox.setSelected (isSelected);
            checkbox.setForeground (isSelected ?
                                    listSelectionForeground :
                                    listForeground);
            checkbox.setBackground (isSelected ?
                                    listSelectionBackground :
                                    listBackground);
            checkbox.setSelected (isSelected);
            Component[] comps = getComponents();
            for (int i=0; i<comps.length; i++) {
                comps.setForeground (listForeground);
comps[i].setBackground (listBackground);
return this;
public void valueChanged(){

deiter wrote:
I need help with my blackberry 9300 it keeps saying “Associating bbm with your blackberry I'd“ can someone help me plz and it also says it on my blackberry 9900
Hi deiter
Welcome to BlackBerry Support Forums
Who is your Carrier and do you have BlackBerry Data Plan on your account from your Carrier ?
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Having problem with BBM

Hi,
I'm new here and i need some help. I'm having some trouble with bbm. I live in Canada and most of the time I use BBM with my friends in France. Since Monday I don't receive messages from them anymore, but they have received mine. When I use BBM with my friends in Canada everything works correctly but with my french friend i don't received their messages...
Cans someone hel me please?
Thank you.

Hello,
I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.
Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.
Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.
Please tell us if it works for you.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Z10 - High CPU and Battery Usage with BBM

I recently updated my Z10 (UK and EE Carrier) to 10.2.1.3062 and every day or so I am getting very high CPU and Battery Usage with BBM running in the background.
I have never used BBM and have no active or past conversations or contacts.
This morning, it used around 60% battery in under 3 hours, with 95% of that time sat at 'idle' in my pocket.
Sometimes its after I have connected it to my car stereo (charging and streaming music via USB) on an Alpine CDA-117Ri, but I dont think thats a cause.
Some screen grabs:
[URL=http://s46.photobucket.com/user/hoopsontoast/media/IMG_20150126_095930_zpsj3haccgs.png.html][IMG]htt...
[URL=http://s46.photobucket.com/user/hoopsontoast/media/IMG_20150124_230003_zpshi2dpkfo.png.html][IMG]htt...

You're not alone.
Please read this post here: http://supportforums.blackberry.com/t5/BBM-for-BlackBerry/BBM-is-draining-my-Battery/m-p/3039915#M52...
and contact BBM support as suggested to send logs. BBM Support is working to determine the cause of this.
Please post over in that thread so we can keep all related in one place.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Help with bbm

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