Help with Blackberry Protect

I have a storm 9520 and a curve 8520 and had installed the blakberry protect, bu right now when i sign in to the blackberry protect for both, it takes me to the curve 8520 details. Please how can this be rectified as my storm " has been stolen and I would need to locate, wipe and shut down the phone. Thank you

Sign in to the BlackBerry Protect application using a different BlackBerry ID
1. In the BlackBerry® Protect application on your BlackBerrydevice, press the Menu key > Options.
2. In the BlackBerry ID section, click Sign Out.
3. Click Sign Out again.
4. Type the login information for the BlackBerry® ID that you want to use to sign in to BlackBerry Protect.
5. Click Sign In.
Switch devices using BlackBerry Protect
To perform this task, BlackBerry® Protect must be installed on your current BlackBerry device.
You can use BlackBerry Protect to move supported data from your current device to a new device.
1. On your current device, back up your data.
2. If necessary, on your new device, install BlackBerry Protect.
3. Complete the setup process.
4. Click Switch Device or manually start the restore process. Select your old device as the device that you want to restore data from.
Delete a device from your BlackBerry Protect account
1. Log in to the BlackBerry® Protect web site.
2. On the left side of the web page, click Your Devices.
3. If you want to delete all of yourBlackBerry device's backup data from BlackBerry Protect, clear the Keep Backups check box beside the
device that you want to delete.
4. Beside the device that you want to delete, click Remove.
5. Click OK.
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

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  • Help with Blackberry Protects

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    Hello,
    1) NO : as far as I know, to use BlackBerry Protect, you need a data plan, so I do not think that using WiFi or USB can work.
    2) if you have made a backup of your device using Desktop Software, you can use that backup to restore to your temp Tour.
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

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    Hi jspooner
    Welcome to BlackBerry Support Forums
    Why did you Change your Username or email and password , are you having any issue with it ? Did you upadate your email in BlackBerry ID website ?
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  • Help with Blackberry

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    Sign in to the BlackBerry Protect application using a different BlackBerry ID
    1. In the BlackBerry® Protect application on your BlackBerrydevice, press the Menu key > Options.
    2. In the BlackBerry ID section, click Sign Out.
    3. Click Sign Out again.
    4. Type the login information for the BlackBerry® ID that you want to use to sign in to BlackBerry Protect.
    5. Click Sign In.
    Switch devices using BlackBerry Protect
    To perform this task, BlackBerry® Protect must be installed on your current BlackBerry device.
    You can use BlackBerry Protect to move supported data from your current device to a new device.
    1. On your current device, back up your data.
    2. If necessary, on your new device, install BlackBerry Protect.
    3. Complete the setup process.
    4. Click Switch Device or manually start the restore process. Select your old device as the device that you want to restore data from.
    Delete a device from your BlackBerry Protect account
    1. Log in to the BlackBerry® Protect web site.
    2. On the left side of the web page, click Your Devices.
    3. If you want to delete all of yourBlackBerry device's backup data from BlackBerry Protect, clear the Keep Backups check box beside the
    device that you want to delete.
    4. Beside the device that you want to delete, click Remove.
    5. Click OK.
    Please thank those who help you by clicking the button.
    If your issue has been solved, please resolve it by marking "Accept as Solution"

  • Help with blackberry 8120

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    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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    Disconnect your device from your Mac and restart your Mac.
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    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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    BlackBerry Support Forums Channel
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    PIN: C0005A9AA   Display/Scan Bar Code

  • Help with Blackberry I.D issues

    Hey, I forgot my password for my BB I.D account and when it asks me my security question I type in my answer and it's not accepting it so I can't change my password, How do I sort my I.D issues and just reset the whole thing?!

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    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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    Join our BBM Channels (Beta)
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    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • What data plans work with Blackberry Protect App?

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    http://supportforums.blackberry.com/t5/Announcements/Announcing-BlackBerry-Protect/m-p/825259/highlight/true#M516
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    TheME® ToanDuong™
    Copyright © 1986-2015.
    Mama MiraTech, Co. Ltd.
    All rights reserved.

    This was an unintended result of an intentional change to fix how Premiere Pro handles spanned MXF clips. To learn a bit more, please consult this thread: http://forums.adobe.com/thread/1358012?tstart=0
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    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • HELP WITH BLACKBERRY APP WORLD

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    Sorry suze84, I can read your text speak typing. "infct", "wud" etc., aren't words. I can't help you if I can't understand you.
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    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Problems with Blackberry protect

    Hello Blackberry community,
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    Regards
    Solved!
    Go to Solution.

    Hello there, more likely them 31 contacts are from an really old backup, and all your contacts are now synced wireless with your email. That's why you don't have them in a BlackBerry protect back up.
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    hello, Riadkevin
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