Help with Desktop Manager

I have a BB Bold 9650 and run Desktop Manager to synch to MS Office. I ran version 5.0.xxx and today got an update notice for version 6.0. I chose to run the update and midway through the update, got several error messages that the software was not compatible with MS and should be shut down. After the third warning message, I shut down the update, now all I get are error messages and I cannot run the Desktop Manager. I tried to uninstall, but MS failed to fully uninstall version 6.0, I tried to reinstall version 5.0 from Verizon website, but still no luck. Ideas????
Brady
[email protected]

Hi and Welcome to the Forums!
For a new link and a fresh install of AppWorld:
http://na.blackberry.com/eng/services/appworld/download.jsp#tab_tab_download
Then, from within AppWorld, you can upgrade BBM.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Is there a Java utility class to help with data management in a desktop UI?

Is there a Java utility class to help with data management in a desktop UI?
I am writing a UI to configure a network device that will be connected to the serial port of the computer while it is being configured. There is no web server or database for my application. The UI has a large number of fields (50+) spread across 16 tabs. I will write the UI in Java FX. It should run inside the browser when launched, and issue commands to the network device through the serial port. A UI has several input fields spread across tabs and one single Submit button. If a field is edited, and the submit button clicked, it issues a command and sends the new datum to the device, retrieves current value and any errors. so if input field has bad data, it is indicated for example, the field has a red border.
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someone recommended JGoodies Bindings for Swing - will this work well and in FX?

Many thanks for the reply.
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Vista OP--Curve 8330---no sync with desktop manager---please help

I have tried the following versions of desktop manager, 4.3 from disk and download, 4.5, and 4.7. Each new version was tried after clean reinstall. Vista OP. I click the sync configure. I get the select a devise application window. I click on any one of the choices, and get the following choices:
<None>
ASCII importer/exporter
yahoo
THERE IS NO OPTION FOR VISTA
I have read many suggestions on this message community which basically say try a different version. THAT DOESN'T WORK. Is there anything else anyone has tried that works with Windows Vista?

Desktop Manager does not recognize any bluetooth drivers (stacks) other than the basic Windows Bluetooth Stack. If you have another bluetooth stack in use, you'll need to remove it and let Windows install the basic bluetooth stack. The downside of this is that you loose some of the advanced features that your current bluetooth stack gives...extra speed, etc. However, that's the only way to make bluetooth work with Desktop manager.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

First sync with desktop manager for mac: only 300 contacts synced instead of the 1100

I have a Curve 8310. version 4
I have a brand new mac with NO CONTACTS or calendar.
I have preciously very successfully synced with my windows computer for 2 years.
I have just tried for the first time to sync with desktop manager,.only 315 contacts synced of the 1100.
The apple people recommend using Mark/Space" missing Sync" but I am reluctant to do this as the reviews are mixed.
Help?

Hi there.
Have been using my BB Pearl 8100 on and off since Oct 08.
I have successfully synced with a Vaio (XP Pro) using BBDM (up to version 4.6) as well as iMac OS 10.5.8 using PocketMac for BB v4.1 and now BBDM for Mac. Have synced with iCal, Mail, Contacts (albeit 647)
PocketMac can be a little temperamental, but not that much of a prob as when i downloaded it was free (shareware) and the only alternative was Missing Sync.
This posting is provided as is and implies no warranties

Can anyone help me understand what this problem is with Desktop Manager that I am having???

Hi everyone! I have downloaded the Desktop Manager Software on to my desktop. I've clicked on the "media" option in the main menu.
I am brought to a screen that has 2 options. "Media Manager" and " Blackberry Media Sync".
Now, I want to download themes and wallpaper, but in order to do that, I need to select "Media Manager" correct? ... Unfortunately this option is not available. I have my blackberry on, and is connected to the USB port. I am able to click "start" on the "Blackberry Media Sync" option, but not on Media Manager. If anyone could help me out, this would be greatly appreciated. I am going absolutely insane trying to figure this out! Thx for your help!!!!
Much appreciated
~Linz

It seems clear to me that if you unplug your AirPort Extreme and those Wi-Fi networks still appear, they are not being created by your Extreme but by someone else's router. They won't be useful to you.
To eliminate confusion, open System Preferences > Network, and select Wi-Fi from the left column. Click the Advanced... button. In the "Preferred Networks" list, select each Network Name and click the "–" (minus) button. Check the box "Remember networks this computer has joined". Click OK, then Apply.
Then select your PalmSprings network in your Mac's Wi-Fi menu. Ignore any others that may appear there.
If you still have funky problems, try renaming your AirPort Extreme's network to something other than PalmSprings. Use "Palm Springs" (including the space character - spaces are OK) or something else. Other networks with similar or identical names will just confuse things.
Use a non-trivial WPA/WPA2 password for your Wi-Fi network. Give your Extreme base station a non-trivial password as well. These ought to be different from one another, but are not required to be. Doing so will preclude any concern about your network being "hacked".

Error synching Windows 7 Contacts with Desktop Manager

Hi
I'm new here and would appreciate any help you can give.
I''m having trouble synching the email addresses in my Windows Contacts file with my Blackberry. Not all email addresses synchronise properly, which is probably because they are sourced from several different databases previously. There doesn't seem to be a way to map the fields accurately as the Windows 7 contacts folder shows the field as "E-mail Address" and the Desktop Manager shows the field being imported from Windows as "Preferred Address". This mapping only transfers those addresses which were previously exported from a BB/Lotus Notes database.
I've tried exporting to csv's and changing the field names as well as importing through Outlook 2010 rather than WIndows but with no success.
Has anybody else had this problem and found a solution?
Any advice or suggestions welcomed.

halimsujanto wrote:
Hi all..
I am having the same problem with desktop software 6, but my problem is more like this..
http://www.blackberry.com/btsc/KB19300
The Windows Installer pop-up during installation and cannot continue, it seems that windows installer 4.5 is the cause, but I cannot uninstall windows installer 4.5 because many of my programs were using this..
In this knowledge base solution it says to run BlackBerry Desktop Software.msi, but on BlackBerry Desktop Software 6, it need to run from setup.exe and cannot continue.. so I cannot install desktop software 6 on my computer, but I am able to install older version desktop software ie. version 4.2 to version 5.
I think that I am gonna reply here instead of making new thread about windows installer 4.5 and Desktop Software 6, please move if I did wrong.
PS. Bifocals..
The link you provided is missing. Or it just back to BlackBerry Technical Solution Center page and I tried searching the KB13781 with no success.
Please if there is other link that may be good for my problem.
Thank you very much.
Hi ihalimsujanto and welcome to the forums!
My first concern is that you do have a version of desktop manager that you can maintain your device and PIM data with, do you?
Please post back with as much detail as possible regarding your hardware and software setup.
Also post what steps you have taken to resolve the issue. The more detail we have the better we can help you. I'll reread KB 19300 and find what happened to my broken link.
Thanks.
Bifocals
EDIT:
ihalimsujanto,
Please review this Microsoft Knowledgebase Article ID: 555175
How to resolve Common "Windows Installer" Problems
Methods 3 and 4 may be pertinent.
Let us know how it goes!
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Outlook 2003 won't sync with Desktop Manager 5.0

I've just purchased a Blackberry 8900 and have installed Desktop Manager 5.0 on my PC. I can't get my BB to sync with Outlook 2003. When I try to configure the Synchronization settings, I select the Device application and click on Calendar. It then asks which applicaton I want to sync with and I select Microsoft Outlook. Next I'm selecting two way sync (although I've tried both of the one ways syncs as well and I receive the same message). I then click on transfer only future items. Then I get a Runtime Error: Option's value is unacceptable. Please check option properties. I've tried uninstalling Desktop Manager and reinstalling it---both from the CD that was provided and also from the BB website. Any ideas on what I can do to get the sync to work?
Solved!
Go to Solution.

Hi and welcome to the forums!
The Messaging Application Programming Interface (MAPI) profile is corrupt
During synchronization configuration, the following error message appears:
Option's value is unacceptable
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Blackberry Bold 9700 Cant Sync with desktop manager

When im trying to sync with my desktop manager it will be stuck on sync yahoo adress book i waited for 1 day still it never move.. pls help me

Hi and Welcome to the Forums!
Please provide the relevant details:
1) Your Device OS level (the entire 3rd line of Homescreen > Options > About)
2) Your PC OS (e.g., Win7-x64 Ultimate, XP Pro, Vistax32, etc.)
3) Your DTM version (from Add/Remove Programs -- all 4 octets)
4) Your PC PIM version (e.g., Outlook 2000, Notes 6.5, etc.)
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problem Synching Outlook 2003 Calendar with Desktop Manager 5.0

Hi there,
I just downloaded the new BB desktop manager software 5.0 (I was reluctant to do so for weeks because I didn't want to start encountering problems, which I now have, of course). Suddenly my Outlook Calendar (2003) is not synching at all with the device, despite my software being configured to do so. All other items synch perfectly well--address book, tasks and memos--but the Address Book synching doesn't even begin, so it's not like I'm getting error messages.
Do I need to go back to the Desktop Manager 4.7--and if so, can someone walk me through uninstalling 5.0 and reinstalling 4.7--or is there a workaround? Trying to avoid spending hours on the phone with Verizon who will just wind up passing me over to BB support!
Thanks!
Solved!
Go to Solution.

No worries Post back on the forums if you have any other questions/issues.
Cheers,
Kijana
Please remember to:
1. Mark Accept as Solution on the appropriate post once your issue has been resolved
2. Give Kudos to helpful posts (click the star next to the post)
Thanks

Problem with Desktop Manager Synchronisation

I have version 4.7.0.25 running on Vista. When synchronising it reads the calender etc on the device OK but as soon as it reads the desktop calender it freezes with message 'Desktop Manager Stopped Working'.
I have reloaded the software several times
Any suggestions

Hey Oscarfabricant,
Welcome to the BlackBerry Support Community Forums.
What version of Windows are you using? Is it 64-bit?
Also for the uninstall I would suggest performing all the steps in this article: www.blackberry.com/btsc/KB02206
Then download Desktop Software from www.blackberry.com/desktop and install it. Restart and then to run the application.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Help plz - Desktop manager

Ive been browsing around the forums and net for two days and cant find a fix to help me. I cant get the desktop manager to work on my computer. bluetooth options is greyed out and when i plug the phone in via usb cabel it doesn't recognize it.
Its not a bluetooth issue cause i can connect to the phone using bluetooth connection wizzard in windows vista and i can connect to the computer and make a paring from my phone. so theres no problem between the computer and the phone via bluetooth. Everytime i get home the phone automatically connects. So how do i get the desktop manager to recognize that bluetooth is available or how can i get it to recognize that my phone is connected via usb.
Ive used palm phones up until this one so i dont have a lot of experience with blackberry. If someone could point me to a post thats related to my issue i would appreciate it.
Thank You

About the SMS part of your question check out this post
http://supportforums.blackberry.com/t5/BlackBerry-Curve-BlackBerry-8300/Text-message-archive-to-PC/m...
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Runtime Error with Desktop Manager Sync

When configuring the syncing options for my Blackberry 8800 World Edition in Desktop Manager 5.0 on Vista Business, I encounter the error "A session of that type has not been started." This occurs when attempting to configure any of the sync applications with MS Outlook 2007. I really need to be able to sync my Blackberry with my computer, as my contact list changes from both directions. Thank you very much, I hope someone has an answer!
Solved!
Go to Solution.

Hi!
I thought you might not open a thread!
Look at these articles and see what's relevant, and then we can talk about it, OK?
Thanks,
Bifocals
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software Most important.
KB14346 Prevent BlackBerry Desktop Manager from starting automatically when the computer starts
KB03872 Invalid command line parameters error when starting BlackBerry Desktop Manager
KB14165
"Error 1500. Another installation is in progress. You must complete the
installation before continuing this one." occurs when installing
BlackBerry Desktop Manager
KB13187 How to uninstall or modify BlackBerry Desktop Manager on Windows Vista
KB13801 "Unknown Error Reported" appears when configuring synchronization in BlackBerry Desktop Manager
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

BB 8330 Curve will not sync with Desktop Manager (Media Portion)

The BB Desktop Manager software will not let me use the Media portion of the software. I have enabled the media card option on my BB and I have also enabled "Mass Storage" on my phone. Why can't I get my BB to sync with the software?

Hi ripkin1981,
Welcome to BlackBerry Support Community Forums.
What version of BlackBerry Desktop Manager are you using? What happens when you try to sync media? Do you receive an error message?
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Error with Desktop Manager synchronization - won't let me set up synch settings

I have a new PC laptop and want to set it up to synch with my old Blackberry 8310 Curve just like it used to do with the old laptop.
I downloaded the latest Desktop Manager software (version 6.0.0.40) and am trying to set up the synchronization settings, but am not able to. I called Microsoft to see if there was any problem (I'm using Office 2010), and they said I'd need to talk to Blackberry.
Here's what's happening:
I connect my Blackberry to my PC laptop.
I open Desktop Manger 6.0.0.40.
I choose "Organizer" from the left-hand menu, and then "Configure settings."
I get a setup pop-up window that asks me to configure Calendar, Tasks, etc. in turn by checking the box.
I check a box, for example "Calendar Setup" and choose Outlook from the list of programs.
I click "next" and then choose "two-way sync."
I click "next" and get a pop-up error message with title "Intellisync" that reads: "The operation terminated unexpectedly."
This happens for every type of content I check (calendar, tasks, address book....).
Can anyone shed some light on this? I'm anxious to get my Outlook useful again and to have my data synching back and forth!
Thank you in advance!
Solved!
Go to Solution.

Hey elizabethdw,
Thanks for the reply.
To fix this issue, attempt to do a detect and repair in Microsoft Outlook. Which is done under Help>Office Diagnostics.
Save your PST information just to cautious!!! To do this: File>Import and Export>Export to a File>Personal Folder File, then save this file to somewheres where you can find it.
If that does not resolve the issue, perform a clean uninstall of Microsoft Office, and re-install only the full version, restart the computer afterwards, and then attempt to setup the synchronization.
I look forward to your reply.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

WINDOWS INSTALLER PROBLEM WITH DESKTOP MANAGER

Please help!! I am a user of the Blackberry Desk Top Manager, running under Windows XP Service Pack 4.5. I recently downloaded the latest version of Desk Top Manager and I am getting the following error: - Flashing intermittently, whilst running the newly downloaded Desktop Manager - "Windows Installer Preparing to Install". I have removed the programme, downloaded it again from Blackberry's website and run my Windows updates to no available. I have now been advised that I must format my entire computer and reload Windows, which seems to be a rather onerous solution, as I have been using Blackberry's Synchronisation Programme for over a year successfully before this took place. I should appreciate it if you would let me know how this problem on my IBM Think Pad Laptop can be cured.

halimsujanto wrote:
Hi all..
I am having the same problem with desktop software 6, but my problem is more like this..
http://www.blackberry.com/btsc/KB19300
The Windows Installer pop-up during installation and cannot continue, it seems that windows installer 4.5 is the cause, but I cannot uninstall windows installer 4.5 because many of my programs were using this..
In this knowledge base solution it says to run BlackBerry Desktop Software.msi, but on BlackBerry Desktop Software 6, it need to run from setup.exe and cannot continue.. so I cannot install desktop software 6 on my computer, but I am able to install older version desktop software ie. version 4.2 to version 5.
I think that I am gonna reply here instead of making new thread about windows installer 4.5 and Desktop Software 6, please move if I did wrong.
PS. Bifocals..
The link you provided is missing. Or it just back to BlackBerry Technical Solution Center page and I tried searching the KB13781 with no success.
Please if there is other link that may be good for my problem.
Thank you very much.
Hi ihalimsujanto and welcome to the forums!
My first concern is that you do have a version of desktop manager that you can maintain your device and PIM data with, do you?
Please post back with as much detail as possible regarding your hardware and software setup.
Also post what steps you have taken to resolve the issue. The more detail we have the better we can help you. I'll reread KB 19300 and find what happened to my broken link.
Thanks.
Bifocals
EDIT:
ihalimsujanto,
Please review this Microsoft Knowledgebase Article ID: 555175
How to resolve Common "Windows Installer" Problems
Methods 3 and 4 may be pertinent.
Let us know how it goes!
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Help with Desktop Manager

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