Help with download cs5ps. Does not recognize my SN.

I am attempting to install cs5 ps on my iMac27 os10.7.5 intel machine. The set up will not accept my cs5 serial number. I have gone to my adobe and logged in, got the correct serial number and verified. What am I doing wrong? any ideas?

I only purchased the stand alone application not the suite. I contacted Adobe Chat and they steered me through it. They gave me a support challenge code and I responded. It's all installed. However I did not get an explanation as to why it was happening. thanks for your help.

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Help with download cs5ps. Does not recognize my SN.

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