Help with Export PDF to Word doc

I subscribed to export PDF. I am signed in. I click on convert to Word doc and it looks like Adobe is doing something. Then I click on view converted files and it keeps taking me to the subscribe page!! I feel like Adobe has just stolen $23 from me!!!!!!

Hi dou,
I just checked your account, and it looks like you should be good-to-go. If you're still receiving a message about subscribing, it's likely that you just need to sign in to the service.  From the ExportPDF website, click Sign in at the upper-right corner, and log in to the service with your Adobe ID credentials. Now, when you click ExportPDF, you'll be prompted to select PDF files to export, instead of being asked to subscribe.
Best,
Sara

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