Help with FaceTime sign in

I recently am having trouble signing on to FaceTime.  I keep getting the message "Could not sign in. Please check your network connection and try again."  I haven't had this problem before. I have a MacBook laptop, OS X 10.9.  I am able to use FaceTime on my iPhone with no problems.

I have had this problem for some time now and have just fixed it. I cannot say that it will work for all of you, but I suggest you do the following first. Check you have no serial number showing in your firmware checking in the, System > About your Mac > More Info … you’ll get a window stating your Serial Number is None or (in my case) System Serial#: If you cannot see your serial number then it probably means that it is not on the logic board. There have been numerous posts about logic boards being replaced and Apple service centres forgetting to enter the serial number. I myself had to have the logic board replaced three months after I purchased my MacBook Pro. I then found this post, http://rogersm.net/icloud-problems-mountain-lion-serial-number It explains everything in detail and I am very grateful to the poster for finally solving the problem. I would suggest that you follow the instructions in detail, although I did change the startup suggestion - I shut down and restarted whilst holding the option key down. Once the computer had started - the screen showed my hard drive - I inserted the bootable cd I had made. I then double clicked on it and followed the instructions on screen. The software seems to be from Apple themselves as you have to agree to their terms. Once completed and I restarted, both iMessage and FaceTime are working perfectly and my serial number appears in 'About Your Mac > More Info'. Prior to using this software, I did search extensively to see if it would be okay - most posts said they had success. Just to let you know, you will need to find your original serial number to be able to do this. I had kept the box so it was easy for me to find it. It should also be on your purchase receipt. My MacBook is from late 2011. I cannot guarantee that this will work for everybody, so please decide for yourself before going down this route, as I did.

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    can anyone help with facetime? im getting missed calls but it doesnt actually come up with an incoming call.....the person im trying to contact just gets missed calls also?

    I've noticed that once you miss a call on FaceTime on a desktop Mac, it won't work properly again until you restart the machine.
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  • HT1430 Help with Facetime

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    Wi-Fi or Bluetooth settings grayed out or dim
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    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • Help with stop sign on screen - please!

    My hard drive has packed up and I have a new one which I have formatted on another G5.
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    Hi Kevin, and a warm welcome to the forums!
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  • I need help with facetime it says I have a network problem but safari is working how do I fix it?

    I was using a computer at work to charge my ipod touch and it deleted all my songs. I went to reconnect it to my computer and now facetime and facebook apps will not work but safari and other apps are..please help.

    http://iforgot.apple.com Is not working...
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  • TS3367 Help with FaceTime

    When using FaceTime on my iPad 2 I can connect with another person so that I can hear and see them, but they can only see me. I am not muted. Is there something else that needs to be changed in the settings? HELP!

    You may have an issue with your microphone.
    Have you checked to make sure the volume control is up (volume control up and down on the right hand side of your iPad).
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  • Hey guys i need help with facetime and i am ready to blow up!

    I got some many ppl telling me that i have to pay for facetime! My dad got iphone 4 and we live in canada (calgary) My brother lives in Australia and i have mac! Is facetime free to talk to him! Telus is telling us that it will cost my dad 2 dollars a min then Rogers is telling us it is free! I need help cause if both have wifi it should be free! We want to know! Please let me know! thanks! I am ready to blow up here LOL!

    All FaceTime calls are over WiFi, thus they are "free", unless you're using a WiFi hotspot that charges for its use.

  • HT204380 Help with FaceTime

    Whenever i try to setup facetime, it says its signing in but then it, "FaceTime Activation, could not sign in. Please check your network and try again." My internet connection is fine and this keeps happening. What should I do?

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
    http://tinyurl.com/32drz3d
     Cheers, Tom

  • I need help with facetime

    I moved and had to reset my apple I.d. Now I can't get on face time. My I.d. Works for everything else. Any suggestions?

    Probablly not the answer you want but use Skype instead.  I didn't have the patience for facetime and never have a problem with Skype.  It's free at the App store.

  • HT203585 Help with facetime

    I updated my OS to Yosemite I want to add a name to my facetime list facetime won't add the name, no matter what I try nothing works. Yes everything is set correct in facetime. I have a macbook pro. all so when someone tries calling me my facetime won't ring, yes volume is up.

    The easiest way I've found is to -> open your face time app, you'll see live video on right and a list of your contacts on left. Just above the list is a small box (just below audio and video) and you click on the "+" icon and that will open your contacts list, then you select contact to be added.
    The other option is to delete your current facetime and reload facetime from the app store.
    Hope this helps.

  • TS4268 Need help with FaceTime server

    I'm on a vacation in Spain and every time I try to use FaceTime it won't let me sign in And says cant connect to FaceTime server and to try again. Does anyone know what to do to fix this problem? (Using iPad mini )

    You and I and everyone else here has no way to fix, adjust or do anything to Apple's servers.
    All we can do is troubleshoot your Internet connection.
    Do you have one?
    What kind, wifi or cellular?
    Are you able to surf Internet?

  • Help with facetime ring

    I can't get my ipad to ring when I get a facetime call.  I'm told I need to go to settings, but there is no specific adjustment for facetime.  HELP!!

    This comes and goes as a discussion topic. I dont think it was ever fully answered. 
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  • Need Help with FaceTime

    Hey Guys,
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    OK so now you have access to facetime and your earlier question was resolved but you can't make facetime calls.  I assume you have activated facetime in settings/facetime.  what setting you have there?

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