Help with Failure ID code

My Computer Product ID is: G9D66UA#ABA (HP 15 laptop). I dropped this laptop, afterwhich it was still running, though quite fitfully. After a restart it came to a blue screen with a message saying it was running diagnostics and attempting to fix problems and further said "this may take more than an hour". After approxamately 16 hours, the same blue screen displayed same message. I later pressed F2 on start up , ran a couple tests and the following Failure ID came up for each test ran: RTTSMG-77K7MS-XD7V6J-60XJ03 Can someone please tell me what this failure code means. Also, what are my repair, and especially, data recovery options (unfortunately no recent backups)? Any help would understanding this failure ID code would be greatly appreciated, EE

Whenever the Hard Disk Short DST test fails with 24 Digits Failure ID ,that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc.. HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby Please make sure you are getting at least equal capacity as the original one in order to use Recovery Disks. If you need you can buy a larger, but not smaller capacity Hard Disk Drive. For example if you have a 500GB Hard Disk Drive you can upgrade it to 750GB Hard Disk Drive but not 320GB Hard Disk Drive Please try the below shown troubleshooting steps once:Step 01. Remove the battery and unplug the AC/Power AdapterStep 02. Press and hold the Power button for more than 30 SecondsStep 03. Plug in the AC/Power Adapter (leave the Battery out for now)Step 04. Press the Power button and check if the Unit works normal If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media) Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further supporthttp://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive Hope this helps, for any further queries reply to the post and feel free to join us again **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL 84Although I am an HP employee, I am speaking for myself and not for HP

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Hi there , Thank you for visiting the HP Support Forums and Welcome! This is a great site to get answers and ask questions. I looked into the FAILURE ID: 9GBTJ8-5PN7NM-MFPV4K-C0DE03 that you had received and the Boot Selection Failed Because a Required Device Is Inaccessible error. The Failure ID Code that you are a receiving is a 601 error code, this document called HP Notebook PCs - HP Battery Alert Appears Before Windows Starts will explain it for you. Here is another document called HP Notebook PCs - Purchasing a Replacement Battery if you need it. For the "Boot Selection Failed Because a Required Device Is Inaccessible", here is a document that explains what that means. The document is called HP PCs - Error: The Boot Selection Failed Because a Required Device Is Inaccessible. If this does not help please use the following link to create yourself a case number, then call and it may help speed up the call process:
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Actually, you could be subject to "abuse complaints", not
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