Help with hp 7520 wireless printer does not recognize black photo ink

brand new 7520 hp photosmart wireless printer . i set it up put in all set up ink cartridges correctly. machine says missing cartridge shows photo of black photo ink . this machine is not recognizing the ink. i heard it snap in and i see it but this wireless photosmart 7520 wireless printer is not smart enough to recognize its own set up photo black ink ive tried everything i even went to staples and purchased a new photo black ink. put it in and again it states that it is missing. any suggestions before i throw it in the trash where a stupid machine belongs many thanks

Hello @notrevo157,
Welcome to the HP Support Forums! I see you are setting up your HP Photosmart 7520 and it is not recognizing the Black setup cartridge. You have tried replacing the cartridge with no success.
I would like you to start troubleshooting here: Ink Cartridge Problem: An 'Ink Cartridge Problem,' 'Incompatible Ink Cartridge,' or 'Ink Cartridge F..., I understand you may not be getting this exact error message however these are the steps I would like you to do to try and resolve the issue you are experiencing.
If after the troubleshooting you are still experiencing the issue, I would call our technical support at 800-474-6836 as you may need the setup cartridge replaced. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
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Help with hp 7520 wireless printer does not recognize black photo ink

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