Help with in app purchases

I am trying to buy gems on clash of clans, and its telling me that i have to answer security questions to confirm that i can use my phone to make purchases. I dont know the answers to the questions because we made this account so long ago. I have tried sending the correct answers to my email adress, but im not recieving anything.

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97945)

Similar Messages

Can someone help, with in app purchase ?

so i play clash of clans, and i bought a couple gem bags, in-app purchase with a gift card $30 was all good then i bought a couple more and got the gems with my credit card, i must of pressed it twice or something but cancled it and didnt complete the purchase now there is two ''unpaid bills'' which i never actually bought and also didnt get the gems....

Try here:
https://getsupport.apple.com/Issues.action

Help with in app purchasing

Previously I was able to buy rubies on a game I'm playing but now it won't let me. It keeps saying not connected to itunes. Can anyone help? I've deleted and re uploaded said game and I definately am connected to itunes. One other question when I get update alert, I try to update but it doesn't do anything!!!

Hi Mavcaj,
Welcome to the Support Communities!
The article below will walk you through the troubleshooting steps for connectivity issues with iTunes:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
I hope this information helps ....
Have a great day!
- Judy

HT204088 Need help with in app purchase

I spent $60 on an app called clash of clans and did not get the gems

If you haven't received the item then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

What's wrong with IN-APP PURCHASE??? all of a sudden i couldn't do any IAP purchase anymore????

what's wrong with IN-APP PURCHASE??? all of a sudden i couldn't do any IAP purchase anymore????

Please note that your post is already buried in the old pages of the forum.
Due to the current unavailability of clairvoyants and mind-readers in the forum, we respectfully request you supply sensible, complete details.
BOILERPLATE TEXT:
Note that because this is boilerplate text, not all points may apply to any given, specific poster.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Having trouble with in app purchases after ios7 upgrade?

I'm having trouble with in app purchases after ios7 upgrade

I'm having the exact same problem. Unfortunately, I can't tell you what is causing it, but I can tell you what it isn't(at least in my case). I made an in app purchase yesterday using a MasterCard I had linked to my account with no problems. This morning, my card from my new bank came in so I switched it over(American Express), and all of a sudden can't make IAP. I thought maybe there was an issue with the card, so I tried it out on a .99 app, and it worked no problem. So I got with tech support and they had me reset all of my phone settings -_-, then my network settings. No change. I tried restarting the phone obviously, closing the App and trying again, no luck. They suggested I call my bank and make sure the address I had on file for the card matched what I supplied for my Apple account, and that didn't fix it either. I tried IAP on two different apps and it was the same, could not connect to App Store error. I'm still trying to figure it out, and I'm sorry I can't be of more help, but I hope I at least save you some trouble of trying these things. If I find anything out I'll let you know.

I have some problem with In-App Purchases

Dear Customer Support,
I have some problem with In-App Purchases
Because my 4 year-old daughters purchased In-App when he play
and i can not Report a Problem in Itune
I inadvertently purchased all of this application below.
Order Number:
Receipt Date: 16/04/12
Order Total: $99.99
Billed To: MasterCard
Diamond Dash,140000 wooga
Report a Problem In App Purchase $99.99
Payment Card Total $99.99
Hope I can get help from you as well.
Best regards
<Email Edited by Host>

Hi, ddddda
I've got the same problem, same rate.
I called to Apple Support and she recommended me to report by this link.
http://www.apple.com/asia/support/itunes/contact.html
(Select topic .. App store)
Within 6 hrs, Apple replied me with this.
>>>>>>>>
Dear Charin,
Josh here from the iTunes Store.
I understand your son made a purchase accidentally that you would like refunded. When it comes to your money, I can certainly appreciate how important it is to feel that you are treated fairly, and I would be more than happy to help you out with this today.
Please read my entire email as I have included information about your refund, what was purchased and how to avoid these type of purchases in the future.
Charin, the charges in question are for in-app purchases. An in-app purchase is a purchase that can be made within an Application on an iPhone or an iPod Touch.
In-App purchases are items you can buy that will assist you in advancing in the game you're playing. Some examples of In App Purchases are: bonus game levels or maps, additional experience points, subscriptions, and recurring services.
The Application "Diamond Dash" was free, and this is the Application that was used to purchase the in-app items. The in-app purchases were for "1000 Gold" to be used when playing "Diamond Dash."
Please note that there is a 15 minute window after initially entering in your password, where the password is not requested again. Once this time has passed, you will be requested for your password, and also to confirm the purchase by tapping the Buy button.
To prevent any further in-app purchases from being made unintentionally, please set the in-app restriction on your device(s) as soon as possible. You can set the in-app restriction on an iPod Touch, iPhone or iPad by following these steps;
1) Click on the "Settings" Application
2) Now from the list of options click on "General"
3) Scroll down and click on "Restrictions"
4) Under the heading "Allowed Content" be sure that "In-App Purchases" is "OFF."
After reviewing the circumstances of your case, we determined that issuing you a refund for your unintentional purchase of "1000 Gold" is an appropriate exception to the App Store Terms and Conditions, which state that all sales are final. In five to seven business days, a credit of $99.99 should be posted to the credit card that appears on the receipt for that purchase.
The iTunes Store provides a warning message that asks if you are sure that you want to buy an item. This warning can be turned off. If you would like to make sure that this warning is on, you can reset the warnings in the iTunes Store by following the instructions in this article:
Resetting iTunes Store warnings
http://support.apple.com/kb/HT1734
Additionally, you can make modifications on certain devices that will prevent them from making purchases:
iPhone, iPad, and iPod touch: Understanding Restrictions
http://support.apple.com/kb/HT4213
Please let me know if you require any further assistance with this issue, as if you do, I would be glad to help. Thank you very much for being part of the iTunes Store family, Charin. I hope you have a great day.
Sincerely,
Josh
iTunes Store / Mac App Store Customer Support
Please Note: I work Sunday 7 AM - 3:15 PM, Monday 4:00 PM - 11:30 PM, Tuesday 3:30 PM - 11:30 PM, and Friday 7:00 AM - 3:15 PM
All times are EST.
Thank you for allowing me the opportunity to assist you.
>>>>>>>>>>>>>>>>>>>>>>>>>>
Once i've got any development, I'll posted here.
remark : This app "in-app purchase" no need for password confimation in buying dialogue.

I have problem with the app purchase. I put the correct information credit card but the system said that is incorrect

I have problem with the app purchase. I put the correct information credit card but the system said that is incorrect

Use this for help from iTunes https://expresslane.apple.com/GetproductgroupList.action. This is where you need to get assistance.

Problem with in app purchasing in Clash of Clans

Hello
I have a problem with in app purchasing in CoC
everything else works perfectly
how can i solve this problem ? ? ?
Thanks

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here, we won't know what the problem is.
What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help: http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

API to make a Gift Card purchase from an App with In-App-Purchase

Hi,
What is API to make a Gift Card purchase from an App with In-App-Purchase?
Is there a way to Purchasing iTunes gift card and Transferring to user? , How?
I need to use in native iOS App.
Thanks
Joakim

This forum is for questions about iTunes U, you will be better off asking in the developer forums : https://devforums.apple.com/index.jspa

Switching DPS publication account with In-App Purchases

We have this scenario and wanted to know the Adobe recommendations.
One customer has a multfolio app on the App Store with in-app purchases enabled. The issues had been selling for quite some months. For some reason, he needs to change the DPS publication account he uses to publish the folios. If he copy the current folios to the new account and publish them with the same Product ID and updates the secret shared key, without touching anything else within the In-App Purchases in iTunes Connect, will that Restore the purchases when final users updates the app and want to download their already purchased items?
I appreciate yout thoughts about this issue
Leo

There are two different Android platforms--Amazon and Google. DPS apps support in-app purchases for individual folios in both platforms, but DPS apps support subscriptions only on Amazon. Support for Google Play subscriptions should be available later this year if all goes according to plan.
For details, see the publishing guide:
http://helpx.adobe.com/digital-publishing-suite/kb/publishing-process-android-amazon-mobil e.html

Adobe Encore with single app purchase in Creative Cloud?

Hi Adobe Community.
I Am very much interessed in the Adobe Encore app from the Creative Suite. I understand Adobe Encore works with Premiere Pro, so i was wondering if i bought the premiere pro app only, as a single purchase, would i then be able to use the Encore app? I know you could buy the whole package of adobe Creative cloud app's, and then get access to Creative Suite app's as well, but is it a possibility to get the Encore app with an single app purchase? Because buying the whole package of Creative Cloud is a bit too expensive for me unfortunately.
I hope i have expressed myself in an understandable way.
Thank You so much for helping me out.
-Joachim Meinert, Denmark.

When you have Premiere Pro Cloud, you may also download Premiere Pro CS6 and the bundled Encore CS6
CS5-thru-CC PPro/Encore tutorial list http://forums.adobe.com/thread/1448923 has the information on Encore CS6
The bottom section of the link above has several Adobe links, and other information, on downloading Premiere Pro CS6 and the bundled Encore CS6, and the TWO ADDED downloads for the Encore library content, to author a DVD or BluRay... and the tutorial list includes learning how to use Encore... pay particular attention to the picture in reply 3 at this link - Is encore included in premiere cc 2014?

Trouble with in app purchases

I am trying to make a purchase within an app game, and everytime I try to make it go through, the purchase cannot be completed. I checked for internet connection, it is connected. I turned it off and cam back but the purchase will not go through. I keep getting a notice that I have to ask itunes support. Is there any suggestions on getting my purchase through?

olioneoriginal wrote:
I keep getting a notice that I have to ask itunes support. Is there any suggestions on getting my purchase through?
Yes. You have to do as instructed. This message actually means what it is saying. You need to contact iTunes Store support for help. Something red flagged your iTunes account or something weird is going on and only iTunes Store support personnel can help with this now.
Go here and tap on Purchases, billing and redemption.
https://getsupport.apple.com/Issues.action

HT4009 Having Trouble with in-app purchases for Deepworld

For some reason, my computer won't let me do an In-App Purchase in the game Deepworld. I have no idea what I'm doing wrong. Can anyone help me fix this?

I'm having the exact same problem. Unfortunately, I can't tell you what is causing it, but I can tell you what it isn't(at least in my case). I made an in app purchase yesterday using a MasterCard I had linked to my account with no problems. This morning, my card from my new bank came in so I switched it over(American Express), and all of a sudden can't make IAP. I thought maybe there was an issue with the card, so I tried it out on a .99 app, and it worked no problem. So I got with tech support and they had me reset all of my phone settings -_-, then my network settings. No change. I tried restarting the phone obviously, closing the App and trying again, no luck. They suggested I call my bank and make sure the address I had on file for the card matched what I supplied for my Apple account, and that didn't fix it either. I tried IAP on two different apps and it was the same, could not connect to App Store error. I'm still trying to figure it out, and I'm sorry I can't be of more help, but I hope I at least save you some trouble of trying these things. If I find anything out I'll let you know.

HT1689 Problem with in app purchases

Help! I purchased two different apps for iPad but all I have is the "free" version. I believe both were in app purchases. The "report a problem" link in the purchase e-mail fails with a "can't open iTunes" error. Has anyone else experienced this?

Are you trying the 'report a problem' from your iPad or computer ? If your iPad then try your computer instead, or try the 'report a problem' link from your purchase history on your computer : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours). This page, whilst not about how to report a problem, shows how to view your purchase history, and includes a screenshot which has the 'report a problem' button on.
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Help with in app purchases

Similar Messages

Maybe you are looking for