Help with Infomaker tool for editing Contract Manager Template

I am new to Primavera Contract Manager (11i) and has been assigned with a task of editing one Submittals template on the system as the person who was handling it left the company.
On doing some research I found out that it is done through the Infomaker tool and I was able to do so the test server.
But on the live server, whenever I try to open the same template using Infomaker, it will ask to select the database, once we select the database which is Oracle 10 G express, it quits even without showing any error message.
I tried creating a new user on Oracle to make sure it is not because of wrong user name and password, but what ever details we give, infomaker just quits when tried to connect to any database.
Can you kindly help me to trace out the issue?

Hi Suhas,
The rule used in workflow template WS50100021 is a standard one. So try to find out that on what basis it is fetching the agents. It could be the case that the logic specified in the rule does not fulfill your requirement.
The other reason could be that you have not specified the task as general. Please check if the agents tab is activated(green) in the task or not. If it is not you need to set the task as general.
SOLUTION : if you want to get the workitem in your own SAP Inbox for testing purpose, you can set the WFINITIATOR as agent instead of that standard rule. This setting will send the workitem in your own SAP Inbox.
Regards,
Guddan

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