Help with iPhone 4 signal needed

Hi. I need some help. Someone i know has just got an iPhone 4 but there's a problem. This is signal based but is nothing to do with the 'grip of death' which causes the signal level to drop. This happens when the iPhone is just sitting anywhere not being touched. The signal level goes from 5 bars to suddenly no bars or maybe 1. However this sudden drop only happens when the 3g icon pops up. He turned 3g off in the settings and this stopped all of these signal issues. However he cant leave it like this because the idea with getting the iPhone was to be able to use internet everywhere with 3g. What's happening?
Thanks
Barny

I ordered an iPhone 4 from ATT in Sept. I've never noticed being without a signal, 3g or wifi.
I've been so happy with it I took my fiancee to ATT on her bday to upgrade her from a 3GS to an iPhone 4, but hers does not find the signal like mine does, and hers experiences drops and "no service" (I've never seen that message on mine) even when mine is fully connected (in the same location). We're going to return hers and try to exchange it for another iPhone 4.
Anyone have any explanations or suggestions, other than there's a difference from iPhone to iPhone??

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