Help with iTunes 6--no music store?

I would appreciate any help people can give me. I've spent all day wrestling with iTunes 6. My installation was done on 10/18. No problems until yesterday, when I tried to update podcasts and NPR wouldn't update. Then today, no podcasts would update, and the music store came up with a "timed out" error. Per other posts, I've done the following:
1. taken autoprotect off Symantec--no help
2. uninstalled and reinstalled iTunes--no help
3. removed all Windows hotfixes installed on 10/20--no help
4. deleted all cookies--no help
All my purhcased songs play (thank God that didn't happen--I'd have no music!), my internet connections are all fine and working, but I want the new Sheryl Crow album.
Anybody have suggestions? Anybody know if Apple is working on this? Seems like I'm not the only one...
Deb

hi Dr Deb!
people can actually run 6.0.x on some systems with just SP1. so since you've got some other issues mitigating against an SP2 install, i'd be inclined to stay there just at the moment.
2. I did a system rollback to the day after the iTunes 6 install when everything was working well, but it renamed some files and I started getting strange error messages when I tried to open the program, such as "-3" and "missing components, reinstall iTunes."
that one i believe i understand. if you do a system restore "over top" of an itunes or QT installation, you strip out a bunch of the registry installation entries, and get the "some of the required files ..." message when you try to launch itunes. so i think you may have gone over the top of one of your reinstalls here. here's a reference on System Restore:
http://www.microsoft.com/technet/prodtechnol/winxppro/plan/faqsrwxp.mspx
... so i think a clean uninstall and reinstall might be helpful here.
The weird thing is, whenever I touch iTunes, my Symantec program re-enables without my touching it--very weird, and so I have to constantly keep an eye on it.
what Symantec product are you running, Deb? i've seen something like that happen before to Jose. he had one of the nastier versions of the Norton Internet Security 2005 launch suppression problems, where some of the QT processes are being suppressed. he had to use the "Lorraine" technique to get past that:
Lorraine M, "NIS/i-tunes problem rectified" #2, 01:51am Oct 17, 2005
we've had some further nice observations on the NIS 2005 issues come in recently from Glen:
Glen Gardner, "NIS/i-tunes problem rectified" #17, 09:24pm Oct 22, 2005
even if you aren't running NIS 2005, it might be possible to transfer some of the Glen/Lorraine observations to your situation. (granted, i've never seen a Norton/Music-Store interaction produce quite your symptoms before.)
love, b

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1) What exactly would I check on the router to make sure it's open it iTMS for MY computer? I know I said I'm an "advanced user" but you got me on that one, lol!
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