Help with itunes account!

So my mom's account for itunes is not working. On her phone everytime she tries to put in her password to download an app it says wrong password, and the same at itunes store. We tried to send it to her e-mail but nothing gets sent to it, we checked the spam folder too. We tried restarting everything, that didn't work either. We could make a new account, but she has made purchases on her account already, so we don't want to have to rebuy the stuff she has boughten already. Does anyone else know how to fix this problem?

we are just users like you we cant do anything to help fix your moms itunes account your going to have to contact apple directly

Similar Messages

I have a problem with itunes account did not find a solution.

Good morning
I have a problem with itunes account did not find a solution.
The problem: your apple id has been Dasabld
I can not if download applications from the iTunes store
Hoping to help me solve the problem
Note my English is very weak
I want to re-activate the iTunes account
Thank you

To Contact iTunes Customer Service Use this Link...
Apple Support iTunes Store Contact

On an iPad with iTunes, do you know if you can edit/delete all your tunes on your device with a "clear all" button rather than having to delete a song one by one like you have to do on an iPhone if not synching via a MacBook/ PC with iTunes account?

I'm signed up to the Cloud and itunes match - the whole game. But I cam getting annoyed with having to delete songs one by one on my iPhone once dowloaded from the cloud as I only have a 16GB phone....yes I listen to music non-stop! So, I am thinking about getting an iPAD as I rarely use my MacBook Pro for anything other than surfing and music now... so the question is: "On an iPad with iTunes, do you know if you can edit/delete all your tunes on your device with a "clear all" button rather than having to delete a song one by one like you have to do on an iPhone (if not synching via a MacBook/ PC with iTunes account where I know you can clear down and refill with ease)????

Have you tried
Settings > General > Usage > Music > Edit > Delete

NEED HELP WITH MY ACCOUNT!!!!!!!!!!!!

Hi, I REEEAAALLLY need help with my account, I only have one account and never made another one but it says I'm not on a administrator account, it says I have an unknown type account, and I can't figure out how to make it an administrative account, what should I do?
-Dexter

Hi, I REEEAAALLLY need help with my account, I only have one account and never made another one but it says I'm
not on a administrator account, it says I have an unknown type account, and I can't figure out how to make it an
administrative account, what should I do?
-Dexter

Even I cant believe this is happening again! i'm once again asking for help with my account. Since im very sick I ask that u look into my account and read the hell verizon has put me through and assist ending the hell once and for all even if that means

Even I cant believe this is happening again! i'm once again asking for help with my account. Since im very sick I ask that u look into my account and read the hell verizon has put me through and assist ending the hell once and for all even if that means ending my contract, i just want the hell over. I went into my bill tonight and the mess was still there I paid $110. that's what I owe

I guess I spoke too soon! I really can't believe this nightmare is not over yet! My account is still wrong. The credit that I was due totaled $63.00 I am looking at a message on my phone saying that $21.01 was credited which makes my balance $219.72. I received a text the following day that says, I processed your credit of $30.00 and your new balance $216.73 how is that possible? None of the late fees were credited and the amount due for my monthly charges are wrong. Before any changes were made to my data plan back in Nov. My monthly charges were $140.00, I needed my hot spot back and i was told that the hot spot will increase my bill $10 for each phone that totals $20. The customer rep that change my data plan at that time also gave me a credit of $20 to compensate for the increase until I had time to talk with customer service about the mix-up with my Hot spot. I originally had the hot spot, but the rep that change my plan almost a year prior told me nothing was changing except I was getting more for less money. I explained to that rep that I need my hot spot 4 times a year...and I don't want my plan to have any changes. To verify what I'm telling u check my account and see that I called from Albany New York wanting to know where my hot spot was and I was told I didn't have the hot spot on my account since the last data change! I lost money once again due to the verizon rep's. so my current data plan the rep promised would increase $20 which makes my monthly charges that were $140 prior to the change $160 after the hot spot was returned to my account. Then I was given a $12 credit per month for 12 months because of so many mistakes made to my account so with that $12 credit my monthly charges should $148 + surcharges + taxes and that's not what I see. I do know this much right now my account is in such a shambles I can hardly see the light at the end if there is an end! I need real help!
>> Personal information removed by Verizon Moderator to comply with the Verizon Wireless Terms of Service <<

HT1349 How do I get help with Itunes when I dont have a serial number for a Mac because I am not using a Mac???????

I just want to get some help using itunes. I have downladed music - paid for music, and can't get it into itunes. When I used th e'support' thing it just wanted to know my Mac serial numbers!! I don't have a Mac I hace a standard non Mac PC. So why can't I get help with itunes? Its taken me half an hour to get into this support thing because every single name I chose was taken!!!! Its just a nightmare. I hate it!
And now it tells me I must 'choose a community' and itunes isn;t listed! It gets worse! So I chose any community because this is just a never ending nightmare. 40 minutes ago now I clicked on support for itunes and I ended up here!

Thanks again. I bought two albums. I've no idea what I use to open a zip file. I just tell it to open and it ususally does but this time Windows media player won't do it!
I am in the UK and its 23.43 so I have to give up and go to bed now. As I said I have had no probes with Amazon downloads. I did email CD baby for help but they just sent the links that you offered earlier.
I have tried to burn to CD so I can listen that way but though I go through all the motions I can't add the tracks to the burn list by copying and pasting, and I can't 'drag the tracks here' beacuse the tracks aren't showing, just the whole album folder. It looks like this:
SO02294360-catherinefeeny12-mp3 (1).zip
file:///C:/Users/User/Downloads/SO02294360-catherinefeeny12-mp3.zip
Show in folderRemove from list
Have to give up for today and go to bed but your responses are very much appreciated. Thank you

Cannot contact Apple, need help with iTunes & Registration?

1, The number provided does not work outside the US.
2, The number for Thailand doesn't work either.
Serial number: C02KJ0xxxxxxx
Technical Support says is Expired ???
3, Can can tech support be expired on a 3 day old machine?
4, Why won't it register on the website?
What a nightmare. I want to register my 3 day old computer but you say tech support has expired.
I'm in Thailand and cannot call your support number. Its the number is incorrect.
Really need some help with iTunes can someone help me? OK to pay but I really really need some support.
Jason

First, have you moved or renamed the iTunes or iTunes Music folders, or any of the folder or track files in those folders, since iTunes last worked correctly?

If I buy an in app purchase with iTunes account "B" on my ipad, while logged into a different gamecenter, will it show up on Apple ID "A" email?

If I buy an in app purchase with iTunes account "B" on my ipad, while logged into a different gamecenter, will it show up on Apple ID "A" email? I am trying to buy an in app purchase for Clash Of The Clans. My gamecenter is associated with Apple Account "A", but if I purchase the in app purchase under Apple Account "B", will it show up in Apple Account "A" email, due to it being associated via gamecenter? Please reply!

No. An in-app purchase can only be made through the same iTunes Store account that the game was originally purchased through and will be linked only to that account. Receipts will be mailed only to the email address associated with that Apple ID. What Game Center account the game is linked to will be, to the best of my knowledge, irrelevant.
Regards.

Help with iTunes update and accidentally syncing phone to another iTunes account

I'm really hoping someone can help me.
Earlier tonight I updated iTunes on my laptop. I synced my phone and backed it up only to find an hour later when I was going through my messages that all of my contacts were gone. I read up online and apparently this was a common problem with the new update. I've tried the suggestion of going into settings>icloud and turning my contacts on but my numbers are still gone. When I plugged my phone into my computer again to restore the backup, It automatically started to sync again. I clicked cancel straight away but the previous backup changed from earlier on in the evening to the current time. So now I've no backup from earlier, Just from after I realised my contacts were gone.
I also noticed when I was clicking around that my partners email was signed into the itunes account, not my email. I signed him out and signed myself back in but nothing has returned.
Does anybody have a solution for this? I know I can't use a previous backup because it updated the backup to after I noticed the contacts were gone. I also tried restoring my computer to an earlier time from before I backed up iTunes but there's no recent backups of my computer. I also tried signing into iCloud but theres no contacts there either.
I have a feeling all of this was caused because my partners email was signed into iTunes when my phone backed up but I'm curious as to why it would just delete my contacts and nothing else?

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.0.1. For the iPad Mini the iOS is 6.0.2. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
 Cheers, Tom

Case ID 321759398- I still have not received help with my account. I have £17.01 in credit on my itunes account and cannot use it to purchase from the store

Can you please help me to spend my credit of £17.01p in the itunes store the Case Number is 321759398. When I choose something to download the box comes up for me to enter my card details to pay when I want to use my credit up. I was helped with the syncing problem but really need this main problem to be sorted. Thank you

You only need to verify your payment details. Have you done that so far? See here for more information.
iTunes Store: My credit card's security code or zip code does not match my bank's records
B-rock

Itunes--help with 2 accounts

Ok, I had an iphone--it was registerd thru itunes on my computer at work, then i sold it. My son has a ipod nano and he has his own itunes account only accessed from our home pc. I brought his ipod nano to work (because we only have dial-up at our home) to purchase and download songs for him. I was able to get into his account and purchase the songs, but it downloaded them into my itunes and now when i went to sync his ipod it says that it will erase all 200+ of his songs. He'll kill me if I do that. How do I access his itunes account from my pc? I need easy step by step instructions, please. I'm an idiot.

Click here and follow the instructions.
(36112)

PC with iTunes account has virus, help!?

Want to access account from other computers we have (all laptops). Found the homeshare and tried to set up but can't see our account. How do I get to account when the PC it was set up from is viral mess and not operational?!

If you cannot access the computer that houses the media, there is nothing you can do.
The media is only where you put it.
Logging into an iTunes account on another computer has never made media content magically appear.
Copy the ENTIRE iTunes folder from the old computer to the new computer.

Need help with Itunes Authorization issue

I've been a Itunes/Ipod user for a couple years. During that time, I've sure spent over $500.00 on Itunes music from the Itunes store for my Ipod. My daugter and I both have Ipods.. There have only been 2 machines with Itunes installed here but I occasionally rebuild my computers to have the latest and greatest hardware for my business.. The other day I backed up all my music and data before rebuilding my machine due to hardware upgrades. Everything went smoothly including importing my purchased music back into Itunes.. The problem is I can't listen to it now. When I try to double click a song I get an error that says "You have already authorized 5 computers with this account. To authorize this computer you must first deauthorize one of the other computers" This isn't possible because the computers aren't around anymore to deauthorize. They were all housed (except 1, my daughters pc) in the same case as I have now.. Please respond...

The other day I backed up all my music and data before rebuilding my machine due to hardware upgrades.
okay. you may have ended up with multiple authorisations on that PC due to the system changes. if so the following documents should be of some help with techniques for freeing up authorisations:
One computer using multiple iTunes Music Store authorizations
About iTunes Store authorization and deauthorization

How do i set up a used iPad with iTunes account

Hi, my friend has recently bought a second hand iPad and has been having problems using it with her iTunes account. She has the latest version installed on her laptop but when the iPad is connected, a window opens to say it cannot be used because it requires iTunes 10.1 or later.
Is it possible to use a second hand device with an existing iTunes account and how do you get the latest version of iTunes on the iPad?
Any help would be appreciated.

Sorry that I mentioned 'daughter' rather than 'friend'.
Has she access to another computer with iTunes. If so, attach it to that briefly to see if she gets the same message. If she does not then the problem is iTunes on her own laptop. This can be resolved in two ways. If the iTunes update was recent then do a system restore on the laptop and then update iTunes again. (Be careful that such a restore has not ramifications as regards to new programmes installed in the interim.) Now try connecting again. The second option, as quoted earlier by Demo, is to forget about the system restore (on the laptop) and reinstall iTunes. The following should help - http://support.apple.com/kb/ht1925

Please I Need Help With iTunes..!!

Hi I am New In This Forum and I hope I Could Find The Help I Was Not Able To Find and Get at Apple Store / Support Dept Lots Of Times I Call Them Over The The Phone I Am Not Kidding When Say Probably 10-15 Times, Plus The Times I Went Ahead To One Nearest Apple Store To My House For The Same and The Only Unique Problem That I Been Complaining For The Last 6-8 Months....Error Messages Like This >> iTunes : ERROR REQ Could Not Be Completed, Item You've Requested Is Not Currently Available In The U.S Store...!!! I Really Don't Understand it what Happen I Was Using Before For Years, I Have Like 5,000 Songs and Videos, Movies, Pictures etc, I Mean I Was Able To Use it, I Can't Not Even Have Access To Login To My Account at All Either..and APPLE STORE, They Just Told Sorry They Don't Know What's Wrong With it Don't Know How To Help Me..
My INFO IS: MacBook Pro 2010-2011
MAC OS X
VERSION: 10.8.2
PROCESSOR: 2.4 GHz INTEL CORE 2DUO
MEMORY: 4 GB 1867 MHz DDR8
STARUP DISK: MACINTASH HD
I Really Hope There's Someone Who Might Be Able To Help Me Out, To Resolve This Issue Or I am Going To Be Go Crazy About This Issue With iTunes...The Matters is That For Therapy I Really Need My Music and Its Not a Joke Music Its My Therapy Some How...Long Story...
Once Again Thank You. God Bless You All
Irene/[email protected]

Windows doesn't detect iPhone: http://support.apple.com/kb/ts1538

Help with itunes account!

Similar Messages

Maybe you are looking for