Help with iTunes Plus/ DRM purchases!

I have several songs that i have purchased on iTunes. When i got the message from iTunes that i could get half my library upgraded to iTunes Plus/DRM free i upgraded. I got a message saying that i could keep my DRM/old purchases in a old folder i clicked yes. A few days before this i backed up all my purchases onto a disc, anyways some how they ended up on my library so i ended up with all doubles of my iTunes purchased music. So now i have triple copies of my purchases and i am trying to free up space. How do i delete the old copies/DRM purchases? How do i know what songs are iTunes Plus quality so i don't erase those ? Please help this is making my head hurt!

Hi There
I have had this same problem, I solved it by going to the file menu in iTunes and selecting "Show Duplicates" then selecting the purchased duplicates and pressing command + i and under the summary tab looking at the file kind (located under the album art). The DRM versions of your songs will have Protected AAC audio file and the DRM free versions will have Purchased AAC audio file. Then Manually deleting the Protected AAC audio file copies. This is time consuming and an annoyance but I have found no other way of doing this.
Hope this helps
J.C

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HT1711 Will I have to pay for the track again when re-purchasing with itunes plus?

Will I have to pay for the track again when re-purchasing with itunes plus?

The only ways to upgrade a track from the old format of 128kbps with DRM to the "iTunes Plus" format are to either repurchase the track or to subscribe to iTunes Match. The offer to upgrade an individual track for a small fee was discontinued a number of months ago.
Regards.

Okay, what is the deal with ITUNES plus?

I've read multiple threads and post. I've downloaded the new version. From what I've gathered, it seems only EMI artists are currently part of the ITUNES plus? I also understand you are "supposed" to be getting a better quality of sound from artists you download from Itunes Plus? Furthermore, I see they increased the price for a single download for any artist associated with ITUNES plus. Now... anyone care to explain to me what all this mention of DRM-free means? Does this mean we can actually convert our purchases to mp3's and upload them up to our non-apple music player? Because this is all I care about at this point. However, since it's only restricted to EMI artists and I haven't a single tune downloaded from that companies' artists, this new version means squat to me. Does this mean, eventually the other companies will jump on the band wagon, and we'll be able to finally convert our music to play on any music player? I hope so. But for now, it just seems like Apple just found a way to charge us more for their songs. Hmmm?
Mac OS X (10.4.9)

Almost since the inception of iTMS and later iTS the Internet has been rife with people complaining about Apple's use of DRM on music tracks. Obviously no record company was going to sign up to DRM-free music on the first day of iTMS as it seemed obvious that it would be onward distributed with no financial recompense to the record company so DRM was used to allow the track to be played on five computers and any number of connected iPods (very generous really). However acknowledging the discontent around the globe Apple's CEO Steve Jobs wrote his Thoughts on Music. Shortly after that EMI obliged Apple's request and agreed to offer DRM-free music that you could potentially totally abuse and send to all your friends (Don't though). Apple and EMI believe that, in actual fact, the ease of iTS will mean that people won't do that but they will actually buy music themselves. Actually iTunes Plus trackscontain your iTS username so it's traceable.
Advantages of iTunes Plus:
256k (vs 128k) encoded tracks - better quality for the serious audiophiles.
DRM-free means you can load your tracks on to your generic mp3 player/mobile phone etc.
Freedom - not tied in to the iPod platform (a big risk to Apple IMHO).
Disadvantages of iTunes Plus:
Higher cost.
Greater file size = less tracks on your iPod.
EMI tracks only.
I think it's a good idea to offer the choice, and a few cents extra for the freedom is probably worth it. I see this as Apple driving and leading the music industry to improve the service for us the customer. Happy Days.
mrtotes

Price of albums with iTunes Plus

Browsing through the store with iTunes Plus, I notice that the price of individual tracks is 99 UK pence but the price of the whole CD is the same as the non iTunes Plus price.
If this a mistake? Or are the DRM free albums being sold as a large discount, or are the whole CDs non DRM free at the moment?
Confused.

So you get a DRM free album at the original price? That is a very large discount - it seems almost too good to be true.
But then I don't suppose upgraging an existing full album is free.
I am still a rather suspicious about this, but given the problems people seem to be having with downloading the iTunes + tracks, I think I will leave it till the new arrangemts settle down.

ITunes plus/drm/iPhone question

When I upgrade my iTunes music library to iTunes plus, is the music on my iPhone automatically updated to itunes plus (drm free) when I sync my iPhone to iTunes? Or do I have to manually replace the songs on my iphone with the new drm free songs?

iTunes knows if anything has changed - a comma, the artwork, the whole song file, whatever - and will update the iPod at the next automatic sync.

Though my system is authorised with itunes to play purchased apps,but when i sync my system it says it is no longer authorised...then how do i install my purchased apps?

though my system is authorised with itunes to play purchased apps,but when i sync my phone with the system for installation of apps it says your system is no longer authorised....then how do i install my purchased apps?

Hello swethachavali,
Thanks for using Apple Support Communities.
Make sure that you are authorizing your computer with the same Apple ID that you used to purchase those apps. Please review the following article for more information:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Take care,
Alex H.

HT1349 How do I get help with Itunes when I dont have a serial number for a Mac because I am not using a Mac???????

I just want to get some help using itunes. I have downladed music - paid for music, and can't get it into itunes. When I used th e'support' thing it just wanted to know my Mac serial numbers!! I don't have a Mac I hace a standard non Mac PC. So why can't I get help with itunes? Its taken me half an hour to get into this support thing because every single name I chose was taken!!!! Its just a nightmare. I hate it!
And now it tells me I must 'choose a community' and itunes isn;t listed! It gets worse! So I chose any community because this is just a never ending nightmare. 40 minutes ago now I clicked on support for itunes and I ended up here!

Thanks again. I bought two albums. I've no idea what I use to open a zip file. I just tell it to open and it ususally does but this time Windows media player won't do it!
I am in the UK and its 23.43 so I have to give up and go to bed now. As I said I have had no probes with Amazon downloads. I did email CD baby for help but they just sent the links that you offered earlier.
I have tried to burn to CD so I can listen that way but though I go through all the motions I can't add the tracks to the burn list by copying and pasting, and I can't 'drag the tracks here' beacuse the tracks aren't showing, just the whole album folder. It looks like this:
SO02294360-catherinefeeny12-mp3 (1).zip
file:///C:/Users/User/Downloads/SO02294360-catherinefeeny12-mp3.zip
Show in folderRemove from list
Have to give up for today and go to bed but your responses are very much appreciated. Thank you

Cannot contact Apple, need help with iTunes & Registration?

1, The number provided does not work outside the US.
2, The number for Thailand doesn't work either.
Serial number: C02KJ0xxxxxxx
Technical Support says is Expired ???
3, Can can tech support be expired on a 3 day old machine?
4, Why won't it register on the website?
What a nightmare. I want to register my 3 day old computer but you say tech support has expired.
I'm in Thailand and cannot call your support number. Its the number is incorrect.
Really need some help with iTunes can someone help me? OK to pay but I really really need some support.
Jason

First, have you moved or renamed the iTunes or iTunes Music folders, or any of the folder or track files in those folders, since iTunes last worked correctly?

Integrating Oracle Help with Discoverer Plus

Folks -
Has anyone tried integrating Oracle Help with Discoverer Plus. I want to add my customized help (generated in RoboHelp - Oracle) to the help in Discoverer Plus. Is this doable? I don't want to use Oracle Help exclusively unless I need to.

Hi, Johnny.
I think you might have better luck getting your question answered on the forum for Discoverer at Discoverer
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Don't want to purchase with iTunes plus

How do you purchase something without iTunes plus?

Alright step by step. You're logged in. You see your email adress at the top right under search music store. you click the email adress and enter your password. YOu hit enter and you see your account info. The first line you see says iTunes Plus: (Disabled or In USe) To the right of that you should see a manage iTunes Plus button. Click it. Now unclick to box and there you go. hope that helps theo.

How & where do you get help with iTunes?

I've read the troubleshooting, and posted here, but no one seems to know enough about iTunes to answer. I can't convert video to an ipod version. I downloaded the sample.mov and tried to convert it, and I get the same result as with any other movie "Error occurred while converting the file "sample_iTunes". The required file cannot be found". I ran Filemon (Filemon monitors and displays file system activity on a system in real-time. Its advanced capabilities make it a powerful tool for exploring the way Windows works, seeing how applications use the files and DLLs, or tracking down problems in system or application file configurations. Filemon`s time stamping feature will show you precisely when every open, read, write or delete, happens, and its status column tells you the outcome) to see what file iTunes wasn't finding.
For some reason it seemed to think that mcicda.dll belongs on the desktop instead of in the system32 folder, so I copied it to desktop, and tried again. Now I still get the same "The required file cannot be found" error. The only problem is that iTunes returns a "success" for every file it searches. My movies & videos remain unconverted.
I understand that this may be beyond most peoples' technical expertise. This forum is users helping users. I tried Apple iTunes troubleshooting. It only covers one or two problems. So where are people to go when they don't have problem #1 or 2? With Windows, I can go to an official XP forum, and get help from certified windows experts. I can even get free email support with some software. But I've seen nothing of the sort from Apple for the iTunes software.
Did I miss it? Does it exist?

This has been an enlightening experience. Thanks to the both of you who took the time to answer my apparently difficult question. Katrina S. said that Apple doesn't provide support for the iTunes software because it's a free program. While I could see that if it functioned passively (as with Windows Media Player), iTunes is totally enmeshed with the optimun functioning of the ipod. It was set up to function with the ipod, which is likely why iTunes didn't work with other mp3/media players. Now the music is DRM-free, and can work with other players, but purchased video is still confined to an ipod. Itunes won't even convert the sample_.mov from its own Troubleshooting, let alone video from other sources. If iTunes is supposed to be an integral part of using an ipod, then the malfunctioning of iTunes should be an issue Apple should address. If I Google "Windows Media Player support", the 1st 4 results are from Microsoft, not from a user forum (even though the program is also free). One site even starts with "Start here when Microsoft Windows Media Player is not working how you expected". Wow, that IS support! There's no reason (aside from cheapness? dismissiveness?) that Apple shouldn't step up.
Nonetheless, I will call Apple. Nothing to lose. At worst, I'll have to initially deal with some smug person who will be yet more condescending when he finds out I have a pc and not a mac. Then, after he can't fix the problem, I'll be passed on to the much nicer, more knowledgeable tech support person. This was my experience with Apple support a couple years ago with my 1st ipod. I can go through this again if it helps. I'll let you know.
Pickles1128, I have tried this program (MPEG Streamclip [www.squared5.com])to convert movies/music videos for my ipod nano 4th gen. Now, just the "audio format not supported" excuse appears when ipod won't load the video. But this is the same result I had gotten using Moyea Video Converter. I used MPEG Streamclip with the newest Quicktime, not the Quicktime alternative program mentioned for those without QT. While this program would export the video/audio file, all options involving actually converting the file were grey-ed out and unusable. Sure, I suppose I could separately export the video & audio files in workable formats, then (currently beyond my ability), recombine them. But shouldn't programs work much easier than this?

How to Tell if the Song is iTunes Plus before purchase

Sometimes I hear a song on the Internet radio and want to make a purchase via the iTunes Store. There is no search function in the actual iTunes Plus part of the store is there? If I search for the song I want to download at the regular store I used to be able to tell because the song was $1.29. Now, with the lower prices I can't tell if the song is a Plus non-DRM file or not. Any ideas? I have discovered the Amazon.com non-DRM files but I'm trying to be loyal.

Thanks! I guess so far none of my picks have happened to be Plus music. When given a choice I'm going with non-DRM and higher sampling rates.

Possible issue with iTunes Plus search

Hi, I've been doing some store searching with the 'Limit your search to iTunes Plus' checkbox ticked, and noticed an odd result where the search appears to return a standard (not 'Plus') album. Searching for the artist 'Kelley Polar' returns
http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewAlbum?id=252108582&s=14344 4
which doesn't seem to be an iTunes Plus album - there is no mention of Plus, and the tracks are all £0.79 rather than £0.99 (this is on the UK store).
Can anyone can confirm whether they see this problem, or whether it actually is a Plus album but just not marked as such?
Thanks in advance.

I've experienced the same plroblem with the "Limit your search to iTunes Plus" checkbox in the power search function. In fact, I performed a search without the checkbox, and then again with it, and the result set was significantly reduced. I enthusiastically purchased the selection I wanted that remained, only to realize I had been "tricked" into purchasing the 128Kbps DRM-encrusted version of the album.
Caveat emptor, and all, but this seems either an egregious error on the part of the iTunes store, or borderline fraudulent.

Need help with Itunes Authorization issue

I've been a Itunes/Ipod user for a couple years. During that time, I've sure spent over $500.00 on Itunes music from the Itunes store for my Ipod. My daugter and I both have Ipods.. There have only been 2 machines with Itunes installed here but I occasionally rebuild my computers to have the latest and greatest hardware for my business.. The other day I backed up all my music and data before rebuilding my machine due to hardware upgrades. Everything went smoothly including importing my purchased music back into Itunes.. The problem is I can't listen to it now. When I try to double click a song I get an error that says "You have already authorized 5 computers with this account. To authorize this computer you must first deauthorize one of the other computers" This isn't possible because the computers aren't around anymore to deauthorize. They were all housed (except 1, my daughters pc) in the same case as I have now.. Please respond...

The other day I backed up all my music and data before rebuilding my machine due to hardware upgrades.
okay. you may have ended up with multiple authorisations on that PC due to the system changes. if so the following documents should be of some help with techniques for freeing up authorisations:
One computer using multiple iTunes Music Store authorizations
About iTunes Store authorization and deauthorization

I need help with an app game purchase

I recently added 20$ to my account with 2 10$ Itunes cards. I play the app called clash of clans, in the game you can buy things with itunes, I tried to make a purchase for 19.99 when there is just about 21 $ in my itunes and it's telling me I have insufficient funds. This is odd becusee a couple days ago I did the same thing with the itunes card but now I'm getting this error. I checked my itunes again and I have the money, please help!

What country are you in ? If you are in the US then does your state's sales tax take it over what you have on your account ?

Help with iTunes Plus/ DRM purchases!

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