Help with iTunes Store purchase

Is there any way to contact the iTunes Store directly? I just purchased two songs and one of the songs sounds messed up. It fades in and out so bad it wasn't worth the purchase. It didn't sound that way while I was listening to it before the purchase at the iTunes Store, sigh. While it was downloading I was asked to update my acceptance of the new rules, etc, so I'm wondering if that had something to do with the quality of the purchase? I've ordered songs for years from iTunes and this is the first time I've ever had a problem with a purchase. Anyone know how I can resolve this problem?
Thanks,
Renee

Good grief! Believe it or not Dave, I actually went to that page but I immediately zeroed in on all the help links, didn't see what I was looking for so I left, never noticing the big HELP email icon at the top of the page, ugh. Thanks for the quick response. By the way, when following through with your directions I was also led back to my own iTunes account where, if I had looked under "recent purchases" I would've found another way to contact iTunes about the song. Am I allowed to blame it on lack of sleep since I'm not a blond? lol
Thanks!

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Help with iTunes store not loading after 10.4/10.5 updates

Hello,
Ever since the 10.4 update, I cannot login to the iTunes store. The status bar flickers and then stops half way. I thought the 10.5 update would fix it and it did not. I uninstalled/re-installed and still nothing. I see lots of others are having this same problem with no luck. iTunes "help" just sends me links to stuff I have already tried. My router has all the proper ports open, iTunes has proper permissions in my filters...basically nothing has changed on my end. Everything worked fine pre 10.4. It all started with 10.4! Anyone out there have a solution?

Try this
Reset the WinSock key
If you are unable to identify the software that installed the LSP, you are unable to remove this software because it performs an important function for you, or you've removed this software and the issue persists, you may wish to reset the WinSock key.
To do so, please do the following in an administrator user:
Windows Vista and Windows 7: Right click All Programs and choose Accessories > Command Prompt. Choose to open as an administrator.
Windows XP: Click Start > Run and type in cmd.
Enter the following command:
netsh winsock reset
Restart the computer and test the issue.

Help with Itunes store connection

Hi
I have recently downloded version 7 of Itunes but am having problems accessing the Itunes store when I click on it the following error message appears
Itunes could not connect to Itunes Store. The network connection was reset make sure your network connection is active and try again.
Please help

Hello
I had exactly the same problem. I tried all of the above suggestions but the problem persisted. I contacted my ISP (Tiscali) and got this response from them. The first suggestion worked for me after I had rebooted. The steps must be performed in sequence:
Step : 1 Check SSL & TSL settings
Step : 2 Add port 80 and 443 if you have installed Norton Internet Security
Step : 3 Add "ituneshelper.exe" to the list of allowed application, if your computer is installed with Windows XP Service Pack II
Step : 4 Perform some advanced troubleshooting steps
# Step 1 : Ensure the SSL and TSL are checked #
1. Start Internet Explorer.
2. Click Tools/Internet Options
3. In the Advanced Tab scroll down to Security and make the that SSL 2.0 and TSL 1.0 are checked.
# Step 2 : If your computer is immunized with Norton Internet Security #
If you are using iTunes 6.0.4.2 and have Norton Internet Security installed then make sure that Ports 80 and 443 are added. You can perform the following steps to add the ports:
iTunes must connect to the Internet to download music from the Music Store or get CD track information from CDDB. Norton Internet Security or Norton Personal Firewall may block iTunes from doing these things.
To set up Norton Internet Security or Norton Personal Firewall to allow iTunes to connect to the Internet, check for a program rule for iTunes. Set the rule to permit all. If no program rule exists for iTunes, add a rule.
To check for an existing program rule for iTunes
1. Start Norton Internet Security or Norton Personal Firewall.
2. Click Personal Firewall.
3. Click Configure.
4. On the Programs tab, scroll through the Manual Program Control window until you find iTunes.
5. Do one of the following:
* If you find iTunes, then verify that the Internet Access setting is Permit All. If it is set to Deny, then set it to Permit All.
* If you do not find iTunes in this list, then you must add a program rule to allow iTunes to access the Internet.
To add a program rule for iTunes
1. Open Norton Internet Security or Norton Personal Firewall.
2. Click Personal Firewall.
3. Click Configure.
4. On the Programs tab, click Add.
5. In the Select a program window, browse to iTunes.exe.
6. Click Open.
7. In the Program Control window, click Permit All, then click OK.
8. Repeat steps 4–7 for iTunesHelper.exe.
9. Click OK.
# Step 3 : If you are using Windows XP Service Pack II : #
In case you are using Windows XP Service Pack II then make sure to unblock the ituneshelper.exe. Please perform the following steps:
1. Start Control Panel - > "Security Center".
2. Selected firewall/program permissions, scrolled down to the "ituneshelper.exe" and changed the pull down menu from block to allow.
# Step 4 : Perform Advanced Troubleshooting steps #
In case issue persists after performing all the steps, I request you to visit the following link and perform some advanced steps:
http://docs.info.apple.com/article.html?artnum=300870
Note: The link above will take you to a non Tiscali's Web site. Tiscali does not control and is not responsible for information outside of the Tiscali's Web site.

Help with iTunes store...

I have some questions about iTunes store...
1:
Games on iTunes store says they work on iPod gen5 and iPod classic. Does it matter if you have iPod classic 80/160gb or 120gb?
2:
can you buy games with the gift cards for iTunes or just music?
3:
The game "phase"(guitar hero-ish game), does it only sync with songs from iTunes? Or will i be able to play with songs i got from my CDs too?
thx

1:Games on iTunes store says they work on iPod gen5 and iPod classic. Does it matter if you have iPod classic 80/160gb or 120gb?
The size of the iPod's storage doesn't matter, only the model of iPod.
2:can you buy games with the gift cards for iTunes or just music?
Gift cards can be used for games unless you're in Canada.
3:The game "phase"(guitar hero-ish game), does it only sync with songs from iTunes? Or will i be able to play with songs i got from my CDs too?
It appears that it will work with any tracks in your iTunes library, but I can't be certain. Perhaps someone who has the game will see your question and post a definitive answer.
Regards.

Need help with iTune Store :(

hi, i want to create a ringtone for my iphone, but they don't have my song in iTune Store, so how can i create ringtone with my song (the song i want to create ringtone is my song :P, i sang and record it :P)

You can't, at least not using iTunes.
I've seen 3rd-party software for creating ring tones, but I don't know if they will go to an iPhone.

Please help with itunes store

I am using the monster paradise app. It is a game hwere you can buy cristals to keep on going on the game. But it tells me that I cannot buy anything. But looking in my bank account I see that apple is charging me money for things that i did not buy. Exactly 1.98€ what do I have to do? They do not answer me to any email that i habe sent. Please help
iPhone 5, iOS 6.1.3

You should not leave personal info on a public forum.
everyone here is a user just like you.
You are not addressing Apple here at all.
You need to click Contact Us at the bottom of this page and contact iTunes support.

HELP WITH ITUNES ALBUM PURCHASE

I just purchased an album and noticed that the digital booklet did not sync to my iphone does anyone know why digital booklets are not synced or am i not looking in the right place for it. thanks

phil9t wrote:
I just purchased an album and noticed that the digital booklet did not sync to my iphone does anyone know why digital booklets are not synced or am i not looking in the right place for it. thanks
Digital booklet? Do you mean the "Album Cover"... the only way you will see that is by tilting your iPhone "horizontally".. That will show you "Cover Flow"!

HT201272 Why all my previous downloaded apps (free or paid) suddenly not showing up on the iTunes store "purchased" section. Every time I select "purchased", the next screen shows "no purchased app available for downloaded"?? Please help!!

Why all my previous downloaded apps (free or paid) suddenly not showing up on the iTunes store "purchased" section. Every time I select "purchased", the next screen shows "no purchased app available for downloaded"?? It is the same on my iphone4 or ipad 2!! Please help!!

Dear Metal Wheels and King Penguin.
I have to actually same problem today 23.10.2012. For an example I have only changed billing methods and have bought hundreds of apps but I remember clearly that I bought for an example ,,Wikipanion Plus'' and ,,OPlayer'' which is now HD OPlayer and I did not see them in purchased items, neither ,,not on ipad/iphone'' nour ,,not on my computer'' and I check in both my computer. I confirm hereby that I took the chance to re-buy these two Apps again through the same account but I got the message ,,As you have bought the previous version on this account you will get this update for free'' so I clicked yes and I got them both. This doesnt only proof that I have purchased them before and purchased items in iTunes Store has some lacks to fix but also it proofs that I also bought them through that specific account as I had to confirm the buying process. In my opnion this is not a thing which Apple should be relaxed with as its very important that powerusers and regular consumers can trust and rely on doing business and to shop via iTunes. I have a lot of expensive Apple Hardware and for me this is a stepping stone and a serious test on the circle of trust. If this cant be fixed I cannot recommend others to trust the store.
Best Regards, davidtryggva

My mac works well on internet with safari. I cannot get my itunes to connect with itunes store. can anybody help me?, My mac works well on internet with safari. I cannot get my itunes to connect with itunes store. can anybody help me?

My mac works well on internet with safari. I cannot get my itunes to connect with itunes store. can anybody help me?, My mac works well on internet with safari. I cannot get my itunes to connect with itunes store. can anybody help me?

i tunes asks me to check internet connection.

Apple TV keeps saying it can't connect with itunes store. Help?

Been trying to pull up purchased season of Breaking Bad. Got thru some episodes but now it's saying it can't connect with itunes store. Everything's updated and all other features of ATV work fine.

I've had apple tv since August and seem to have had to do a restore every 2 weeks or so, lost connectivity, can't connect to itunes or other errors. the restore takes a good 20 minutes even on wide band internet. it works for a few days then seems to go bad. read something online tonight about just restarting apple tv, presumably by powering down from the socket and rebooting. good luck.

Help with itunes and ipod

I want to copy some songs from my ipod to my pc, but I don`t know how to do it.
My ipod isn't syncronized with my library and I don't know which other way to do it.
I just downloaded iTunes 7, but I think there area few bugs.
The PREFERENCE window is way to big and I can't save hte changes.
please, if anyone can help me!

"I want to copy some songs from my ipod to my pc, but I don`t know how to do it."
If you have any iTMS purchases the transfer of purchased content from the iPod to authorised computers has been introduced with iTunes 7. A paragraph on it has been added to this article: Transfer iTunes Store purchases using iPod
The transfer of non iTMS content such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod, this is just a selection. Have a look at the web pages and documentation for these, they are generally quite straightforward. You can read reviews of some of them here: Wired News - Rescue Your Stranded Tunes
YamiPod Mac and Windows Versions
iGadget Windows Only
iPod Access Mac and Windows Versions
PodUtil Mac and Windows Versions
iPodCopy Mac and Windows Versions
PodPlayer Windows Only
CopyPod Windows Only
"I just downloaded iTunes 7, but I think there area few bugs. The PREFERENCE window is way to big and I can't save hte changes"
Click on the chevron > to the left of the iPod icon in the Source list. This will display the various icons for the iPod itself, Music, Movies, TV Shows and Playlists. Click on Music and you'll see the traditional song view with the information at the bottom.

Why don't apple send redeem codes with itunes gift purchases?

why don't apple send redeem codes with itunes gift purchases? the redeeming mail sent does not include a code and when redeem is clicked it tells me to download iTunes again.

See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact

Connection with itunes store failed (only on my iphone)

Hello everybody,
When I want to purchase apps from the app store or update apps on my iphone, I get the message: connection with itunes store failed. I can purchase apps on my computer and send them over to my iphone, but I can't connect only via iphone. WIFI is working, I have internet on my iphone,everything is working, except the connection with itunes. What can I do?
I checked the website for problems, but there is no problem with my wifi.
Can anyone please help me?
Many thanks,
Geeske

Same here.
On my 5c the iTunes Store app shows as open in the multi-tasking view.
But any attempt to launch it from either the multi-taking view or from the app icon on the desktop fails: the iTunes Store app zooms up to fill the screen and then immediately shuts down again.
You can do this as many times as you like, and it keeps failing. Almost as entertaining as Angry Birds.
The link posted by jeremy_v does not offer any information that will fix this problem.
Guess Apple doesn't want us using the iTunes Store.
UPDATE: http://www.imore.com/your-itunes-store-app-crashing-after-updating-ios-7-heres-h ow-fix-it
In short, the fix for me was to launch the iTunes store through Apple's Music app.
Looks like there a bug in iOS7.
Message was edited by: locute

My itunes in pc fails to secure link with itunes store it shows the process bar it automatically quits the process it also does not shows any on the screen. i am using windows xp service pack 3. what shoul i do?

my itunes in pc fails to secure link with itunes store it shows the process bar it automatically quits the process it also does not shows any on the screen. i am using windows xp service pack 3. what shoul i do?
Diagnostics test
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
ECS G31T-M7
iTunes 10.5.2.11
QuickTime 7.6.9
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0012ABAC07F3CCB0
Current user is an administrator.
The current local date and time is 2011-12-31 14:06:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel(R) G33/G31 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:        {7599FAD1-1BB9-4AC6-80AF-404253DC519E}
Description:            Atheros L2 Fast Ethernet 10/100 Base-T Controller - Packet Scheduler Miniport
IP Address:             192.168.1.5
Subnet Mask:          255.255.255.0
Default Gateway:    192.168.1.1
DHCP Enabled:      Yes
DHCP Server:         192.168.1.1
Lease Obtained:     Sat Dec 31 13:46:09 2011
Lease Expires:       Tue Jan 03 13:46:09 2012
DNS Servers:         192.168.1.1
Active Connection: LAN Connection
Connected:             Yes
Online:                    Yes
Using Modem:        No
Using LAN:             Yes
Using Proxy:           No
SSL 3.0 Support:     Enabled
TLS 1.0 Support:     Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-12-31 14:00:02.
**** Device Connectivity Tests ****
iPodService 10.5.2.11 is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
rawkiss’s iPhone, iPhone 3G running firmware version 4.0
Serial Number:       86931UEAY7H
**** Device Sync Tests ****
Sync tests completed successfully.

I have found a fix after doing additional research through this forum. Tech Note #328730 addresses this problem and it works for Photoshop Album 3.2 even though it was written for release 1.0.
Here is a link that will take you directly to the Tech Note:
http://kb.adobe.com/selfservice/viewContent.do?externalId=328730
When using this fix the Tech Note indicates:
"Imported image data and tags are lost when you re-create the My Catalog.psa file, so you need to reimport images and reapply any tags"
however it did retain the captions (at least it did for me).

Why do I get a black screen in front row when watching some iTunes store purchases? esp Cars 2

We bought Cars 2 a few months ago from the iTunes store. The movie won't work in Front Row, we only get a black screen (except for the blue Front Row controls at the bottom) although the audio comes through just fine. The annoying part is all of our other iTunes store movies work fine in Front Row. Just Cars 2 is broken. I don't think that it is an authorisation problem because it plays okay in iTunes, Quicktime, even via airplay to an appleTV or via Home Sharing to our iPad.
The movie is only standard definition so I am guessing that it is not an HDCP issue; I understand that there is only HDCP on HD movies. We are playing it on a Mac Mini (core 2 duo) on a Sony Bravia via a VGA connector.
After a little bit of complaining, apple let us download the movie again in case the file was corrupted, but unfortunately the same problem with the new version.
The computer did have Perian installed at one point, but uninstalling and restarting made no difference.
I have found lots of reports of movies with missing picture in Front Row but these are all ripped videos, never with an iTunes Store purchase.
Apple won't refund our money as the purchase was more than 60 days ago by the time I gave up troubleshooting and reported the problem.

Yeah! Problem solved: It's a QT issue.
Cause: Mac Update Software downloaded a faulty QT.
Solution: Download QT from Apple's QT site.
Great to have the Video back

Help with iTunes Store purchase

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