Help with lenovo s890

ihave bought that lenovo s890 aweek ago
my brother bought another one last month
his lenovo has the google play included on it
mine came with no google play or google support on it
tried to install any raw rom with no hope
they all give me black screen with lines crossing it
after flashing done iwas able to just hear boating up sound and screen still black
the onlyworking rom on my phone now  is
lenovo s890_s507_130206
is there any way to make google play and google framework working on my set
no way is working
could any one pease help me

Thank you for getting back to me (crazy) bananman,  it' a GREAT relief to know that it's the HD and NOT the processor, which would be catastrophic but being that the system has TWO 500GB HDs, I can back EVERYTHING up, remove the faulty drive and replace it with the "good" drive.
Unfortunately the faulty drive is the "C" Drive which means that I will need to reinstall W7 along with all my programs, apps, files,......... which is a pain in the &^%$ but it beats LOSING all my data.
I understand what I am about to ask is a personal choice but if you don't mind, I would appreciate your thoughts/suggestions/advice/.......... .
Being that the Lenovo K210 system is 3+ years old (i.e. LONG past warranty) and I have to basically (re)install W7 along with ALL my personal data and the cost of a new (replacement) system is relatively not "that" expensive (<$400), what would you advise me to do / what would you do, under the circumstances?
For your convenience, I have listed a brief description of the Lenovo K210 system to help make your "decision"
Thank you again for your help bananman,
Bob
Operating System Microsoft Windows 7 Home Premium Edition (32-bit)
Processor Intel(R) Pentium(R) Dual CPU E2180 @ 2.00GHz
Memory 3.00 GB - 0 remaining DIMM slots
Hard Drive (C Capacity: 148.45 GB, Free space: 57.05 GB
Network Card Intel(R) PRO/100 VE Network Connection
Video Card Intel(R) G33/G31 Express Chipset Family
Sound Card High Definition Audio Device

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    • » νιנαｿѕαяα∂нι ѕαмανє∂αм ™ « •
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    I am a volunteer here. I don't work for Lenovo

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    Dear Veco359,
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    5) You need to go uninstall, and then reinstall the Wireless LAN drivers (although I am talking about wireless WAN, not LAN)
    6) There are two wireless adapters in your laptop? Are you sure about this?
    7) LAN, or WAN? What are you referring to? (I guess some reps are not aware what WWAN means)
    After dealing with the numerous reps that have no idea what I was talking about, I have decided that I would just take the machine into depot, which would give me a chance to explain the other issues I have with the machine as well.
    Here are some of the issues I am having with my T500 right now (please comment if you have the same issues or perhaps have a possible solution/workaround for it)
    1. The left side of the LCD cover has a pressure point, which causes the cover to dislodge from the rest of the panel slightly when pressure is applied from the back side of the cover. (Could be caused by closing the lid, for example) - IBM technician applied some adhesive to the inside, which helped it from dislodging, although the left side is still a little filmsy compared to the right.
    2. This error randomly pops up at infrequent intervals: "Display driver igfx stopped responding and has successfully recovered."
    The latest GFX driver is installed and all updates have been installed. OS has been reinstalled but problems still occurs infrequently.
    3. This error also pops up at infrequent intervals: "Active protection is not functioning as system detected the abnormal sensor status. To diagnose the sensor device, run PC DOCTOR DOS - HDD Active Protection Test and if it still shows, contact Help and Service for repair." The only problem is, my laptop only came installed with PC Doctor 5 for Windows and when I run it"
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    5. The brightness on the T500 is rather dim. I am not sure if that's how the monitor is, but I can hardly see anything unless the display brightness is close to the max setting. I have the 1680x1050 matte screen.
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    7. Although it does not happen very frequently, pressing Fn+F3 to turn off the display might cause the LCD to flicker on and off non-stop.
    8. This used to happen more with the older version of the Lenovo Fingerprint Software - but sometimes the software tends to get stuck at the welcome screen after returning from sleep/suspend/standby mode. The screen will remain at Please Wait forever and a hard restart will be required to get back into Windows.
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    I have explained all of these issues on a piece of paper that I have included in my shipment to Flextronics. I have also included in big letters to make sure that they do not send the laptop to the address where they originally sent the "box" to. This is because I am only at that address a few days during the year and I don't plan to be there most days during the year.
    On the first day, it seemed that the status changed from "Machine being repaired" to "Hold for customer information".
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    The evening after I saw that the machine was successfully repaired and that it is being shipped back to me. However, no tracking number was provided. (There still isn't a tracking number on the EZServ status page)
    Hoping that my machine was repaired in good condition, I took a day off so I would be able to wait for UPS to deliver my laptop.
    Such that I have something to work with, I called the EZServ # and see if they had a tracking number for my shipment. At the same time, I asked what components were replaced and/or what components were installed to the system. To my surprise, they reimaged the whole system and I was not even informed about this at all! (I do understand I checked the Yes box in the problem description page, but I felt that it was important that the repair center let their customers know before their data will be destroyed - luckily I imaged my laptop right before I shipped it out so I have a copy of my data) In addition, it also seemed that they did not read any of the pages I enclosed in the shipment since nothing about the WWAN card was ever mentioned, despite special emphasis placed on this when I called Lenovo to have my computer sent back. It seemed that the rep only recorded one of the problems I listed above, which was unsatisfactory.
    The repair process was disappointing, as I have included in my problem description that I have previously tried reinstalling the whole OS from scratch and the problems did not go away. Reimaging the system will also probably have no effect on the problems I have described in the problem description.
    What is more surprising to me though was that they totally skipped the notation I put on to have the notebook shipped to an alternate address relative to the box address. To make this impossible to miss, I miss drew a big * and circled it many times so that anyone would see it if they were reading the sheet. I found out shortly after checking on the UPS website that the city the package was being shipped to was that of the wrong address, and not the city of that of the alternate address. I was horrified after knowing that the package would not arrive today but yet I still took a day off work. (How disappointing?!)
    Again and again, I called EZServ to see if I can have the package intercepted so it can be delivered to the right address. An intercept was placed on the package, although I received a call 30 minutes later from UPS saying that the intercept failed since the package has already been delivered. UPS also told me there is no way the people living there can simply return it and continue on with the intercept. Not happy with what I am hearing, I called EZServ and see if they can set up a pickup request to have the package delivered to my address. The first rep hanged up on me shortly she answered. The second rep called UPS, placed me on hold for more than 20 minutes, then hanged up on me. The third rep called UPS, and told me that they have esculated the case and that "UPS will handle everything", whatever that means. (she refused to disclose any more details). She told me that I would be receiving a call from her shortly on the details on the upcomings and promised that I would be receiving my laptop back. As with Lenovo, I didn't receive any callbacks. I called EZServ once more, and all they would say is tell me to wait. Sick and tired of waiting and calling and not getting anywhere, I drove 100 miles to where they shipped my laptop and picked it up there. I just don't know whether to trust the EZServ people anymore....
    As far as the laptop goes, I didn't have time to open the box or to test it yet. But I will let you all know once I have taken a look at the results.
    While the past experiences have been painful, I haven't lost all hope in Lenovo yet - although I really think that the customer service can really improve on certain levels.
    Please give me advices on what to do next!
    Thanks for reading this!
    Message Edited by swg0101 on 04-04-2009 11:02 AM

    Swg0101
    Thanks for sharing your details - it seems like we should focus on recovery of your system at this point.
    I've sent you a PM - I'll look for your private message response with your contact information and case details so we can look into this and get you some help.
    Best regards,
    Mark
    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
    twitter @lenovoforums
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

  • Long back-and-forth with Lenovo... any suggestions?

    Below is a excruciatingly detailed record of my long struggle with Lenovo's customer support regarding my T61, for which I purchased a warranty that is good until June 26, 2010. This is the result of painstaking documentation all along the way; I have the actual case reference numbers and serial numbers, etc., if it would help anyone from Lenovo who happens across this.
    On Monday, April 27, 2009, my T61 (7662-CTO) began
    experiencing persistent crashes. The machine would give me a BSOD
    (Blue Screen of Death) on occasion while in Windows. Despite repeated
    installations of my graphic card's drivers (for the Nvidia Quadro NVS
    140m), the problem continued to worsen. Eventually, the machine
    refused to even boot up, throwing out a 'memory parity error' BSOD
    soon after the Windows boot-up screen. Even my attempts at
    reinstalling Windows (Vista Home Premium x86) did nothing to correct
    the issues. It was increasingly apparent that I was facing a hardware
    problem.
    Since my machine remains under warranty, I called Lenovo's tech
    support. After a bit of redundant troubleshooting (he asked me to
    reinstall drivers that I had already installed multiple times), the
    support agent agreed to send out a box and have the machine shipped
    out to EasyServ in Tennessee. Reluctantly, I agreed and sent the box
    off. This was Lenovo case reference number 1.
    The service was amazingly quick, as I had the machine back in just
    over 36 hours. That I appreciated. I was less grateful for the state
    of the machine upon its return. True, the BSOD/graphics card issues
    had apparently been addressed; the form letter returned with the
    laptop claimed that EasyServ 'Quality Technician' A. Rios had replaced
    the 'PLANAR CARD ASM EXTERNAL VIDEO' --part number 41W1489. Glad to
    have my machine back for work, I once again reinstalled Windows Vista.
    Yet I soon realized that the machine had another serious problem.
    Putting my T61 into sleep was a risky proposition; within several
    minutes, all indicator lights would blink off, and the machine would
    offer no signs of life. Pushing the power button did nothing.
    Replacing the battery did nothing. Whether plugged in or not, the
    machine refused to respond. Repeated power button pushes would
    occasionally rouse the machine to 'life,' but as soon as it dropped
    into sleep mode again, it would eventually drop dead.
    Increasingly unhappy, I called Lenovo support again. They apologized
    for the continued faulty hardware and sent out another overnight box
    for the return freight to Tennessee. I dutifully shipped the T61 out
    again--this was case reference number 2. Once again, the machine
    zipped through EasyServ very quickly. It came back 2 days later, with
    a "Repair Action Report" form that indicated that M. Anderson had
    service the machine. Checked off were boxes for "system board/planar"
    (though what exact part was replaced was not indicated this time),
    "updated BIOS/embedded controller," and "performed PC Doctor
    diagnostics to ensure hardware functionality."
    Assured that my problems were (finally!) fixed, I set to reinstalling
    Windows. I did all the little software installations and tweaks that I
    need to get work done on my new machine. But once everything was set
    up, another problem popped up its ugly head. When I did anything that
    required some processor power (say, watching video online or running a
    virus scan), the machine would mysteriously and spontaneously freeze
    up and drop itself into sleep mode. When roused from its stupor, the
    machine would immediately give up and return to sleep. Aggravated, I
    tried yet another fresh install of Windows and was astonished to find
    out that Vista refused to install properly, citing an 'incompatible
    hardware' error.
    Needless to say, I called Lenovo support once again (case reference
    number 3). The first technician I spoke to demanded
    that I remove the hard drive I had placed into the machine with the
    one originally shipped with the T61. I protested that this was the
    Seagate Momentus 7200.2 (200 GB), and it was unlikely that it was the
    source of the problem (since the original hard drive had been the
    Seagate Momentus 7200.1 (60 GB). But apparently having no choice, I
    gave in. We ended our call, I opened up the machine, and swapped hard
    drives. I also went ahead and pulled out the extra RAM I had put into
    the box--anticipating the next technicians' likely protests. When
    Windows gave me the same errors as before, I called Lenovo back. I
    explained the whole situation, going back to the video card
    replacement that started the whole series of issues. When I explained
    how I had attempted to reinstall Windows, the technician repeatedly
    asked me if I had changed the boot order on the machine. "No," I
    answered. "You don't actually need to. The BIOS throws up a 'Press any
    key to boot from the CD/DVD drive' prompt." There was a short pause.
    "Did you change the BIOS boot order?" I rolled my eyes and eventually
    capitulated to the technician's request. After thus proving that I
    actually did know how to boot from my DVD drive, the technician asked
    about my installation disc. "You don't have the Rescue and Recovery
    discs?" he asked, obviously confused. "No," I answered. "The only disc
    I received with my laptop was a clean Vista install/upgrade disc."
    There was a long pause, after which the technician insisted that I use
    the Lenovo-issued R&R discs.
    After receiving said discs through UPS (4 days later), I tried things
    again. The Lenovo R&R program was able to successfully re-image my
    hard drive with Vista Home Premium. But the odd spontaneous sleep
    problem remains. Determined to receive the 'incompatible hardware'
    error I had received before, I tried reinstalling with the vanilla
    Vista disc; this time, the installation proceeded without a hitch, and
    this is the OS that's installed now on the machine. Yet the sleep mode
    problem remains. After monitoring system temperature during
    high-intensity computing (i.e. running virus scan, Windows Defender
    scan, and HD online video all at the same time), it seems likely that
    there is some sort of overheating issue. The machine (specifically, the "ACPI Thermal Zone," according to the temperature-monitors program I used) occasionally leaps to 97 degrees Celsius and higher, and this seems to correspond
    to the shut-downs.
    Eager to avoid another EasyServ roundabout, a new technician and I agreed that taking the T61 to a licensed Lenovo warranty service provider would probably be the best option. He offered the Duke Computer Repair shop as my first option. "Great!" I thought, "I'm a Duke student; this should be relatively painless." What the Lenovo rep. DIDN'T tell me was that Duke charged $90 to work on any machine that wasn't bought through their Computer Store. I discovered this when I drove to the Duke repair shop and talked to the people there (who were, admittedly, apologetic and very willing to offer advice). Not excited about shelling out cash to have my warranty honored, I opted to take the laptop to the next nearest authorized Lenovo warranty service provider. This was a 25-minute drive for me, but I had few other options that didn't involve a $90 service charge. Choice received the machine in on Tuesday, May 19th.
    The Lenovo-approved warranty service technician here was remarkably helpful and engaged. He WAS able to reproduce the problem; the laptop aborted into sleep when the CPU was pushed, just as it did for me. Roger also ran a full diagnostic, but his diagnostic did not return any hardware failures that he could replace. He 'discharged the capacitors,' holding the power button down for a full 30 seconds (a process similar to what brought the laptop out of its dead state under case reference number 30TQLB5 above. This seemed to resolve things, he explained, and he encouraged me to take the machine home and see how things went. Unfortunately, the issue persists; pushing the CPU to 100% drops my T61 into sleep mode, often repeatedly
    I called Lenovo again. The technician demanded that I install the Power Manager and power management driver from Lenovo before we proceed any further. I resisted, convinced long ago that the machine was suffering a hardware issue, NOT a driver issue) and asked to speak to the technician's supervisor. He said, "Fine," and abruptly dropped me to being on hold. Fully fifteen minutes later (I timed this), another technician picked up, entirely unaware that I had spoken to anyone else or that I was "waiting" for a supervisor. I do not know if I was actually in queue to speak to that first technician's supervisor, or whether that technician had grown tired and decided to relegate me to hold music limbo. The second technician decided to open a new case (my fourth case reference number). He, too, demanded that I install the relevant drivers. Relucantly, I hung up and installed the driver and Power Manager utility.
    The problem persisted. In fact, after the installation, the machine went into sleep twice during the startup process--before I even reached the Vista desktop. I called Lenovo back. Running through his protocols, the technician asked whether I had updated the BIOS (the second EasyServ service had done this, and I had double-checked this when I got the machine back). He asked again whether I had actually installed the Power Manager and power management driver. I had. The technician then gave me the equivalent of a shrug. "We could send it back to the depot," he offered, referring again to EasyServ. When I explained (again) that the Lenovo-approved warranty service provider had run all the relevant diagnostics, found no replaceable part, and acknowledged that a problem remained. When I asked the technician on the line about a possible system replacement, he was quick to claim that his department--the system support specialists--could not do this. He shrugged me off and suggested that I call the sales department about any sort of replacement or refund. "And will they have access to my case reference information?" I asked, incredulous that he was referring me to sales--two full years after the machine's actual purchase. "I don't know," he answered. "All I know is that I can't do anything else."
    It has now been three and a half weeks since my machine first began having major issues. This laptop has been to EasyServ twice and come back each time with new hardware-related issues. It has been taken to a Lenovo-approved warranty service provider, who acknowledged and reproduced the problem but was unable to repair it. I have called Lenovo's customer support number at least a dozen times and spent HOURS giving case reference numbers, explaining and REexplaining my issues, and waiting on hold. I have gotten little actual work done in these past weeks. I have reinstalled or reimaged Windows at LEAST 10 times. My school fieldwork requires me to have a working machine. I also enrolled in lynda.com's online tutorials for the month of May (through Duke University), but these extended, unresolved problems have cost me dearly. If there is anything that anyone on these forums can do, please help. Help me get my warranty honored. Please, help restore my faith in the Thinkpad legacy.
    Thanks for your time.
    Matt Hauger
    IBM/Lenovo customer
    Durham, North Carolina
    Solved!
    Go to Solution.

    TPFanControl reads the temperatures reported by your ThinkPad's "embedded controller"--which controls the fan speed. You can use it just for monitoring temperatures, you don't have to control the fan with it (read the documentation for the config file).
    RMClock, among other things, plots cpu frequency, voltage and temperature vs. time. This can be useful to observe when your cpu is throttling itself to avoid overheating. You can also use RMClock to undervolt your cpu to lower temperatures. But you shouldn't have to do that to prevent the problems you're having.
    mprime in torture test mode will stress your cpu and memory. You can run this while monitoring your system temperatures. At the very least, running the mprime torture test should quickly tell you whether your unwanted sleep is indeed correlated with cpu activity.
    Results of Your Ideal Business-Class Laptop survey, concluded 2009-07-29.
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    Say thanks! with a kudo.
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  • Experience​s with Lenovo and my purchases of two laptops

    Experiences with Lenovo and my purchases of two laptops (one was exchanged) and issues following with defective parts:
    First.. Lenovo Return Policy:
    I had ordered an E420, and by  mistake in that I responded to an email advertisement while at work, and rushed through the online order (bad mistake).
    When I received the E420, I didn't like the LCD or keyboard at all... and was really disappointed. While researching other customer experiences, I assumed Lenovo basically had an "all sales final" policy for Canadian Customers.
    I called them the next business day after receiving the E420, and said I was disatisified with the it, and would like to exchange it for a T520. She said that is possible, but I'd have to order the T520 before I could get a return authorization (which was ok).
    I ordered the T520, and within a week (I had to call and bug them once), I received the return labels for the E420, and returned it that day. It took about 10 days, for the full E420 credit to show up on my credit card, and I was very happy to see they did not charge me restocking.
    Second, issues with the T520:
    Within hours of opening the T520, I noticed the upper cursor key was not working. Not very good for a brand new laptop... a bit disappointing.
    I called lenovo the next morning, and she apologized for the issue, and said she'd send me another keyboard asap... and the instructions. This was ok, since repairing PC's and laptops is a skill I have. The keyboard came the next day.... and I replaced it.. all good.
    Next issue:
    The bluetooth worked for about 3 days, and stopped working (which was a pain because I used a lenovo blue tooth mouse).  Bios shows it enabled, but does not show up anymore when I do a FN F5, or in device manager. Just to be sure it wasn't an issue with software, I used the recovery DVDs to reinstall the OS... still no bluetooth.
    Called Lenovo support, he had me pull battery, press the power button with no power sources connected (he said it drained any capacitors), reset bios to system defaults... reboot a few times... still no bluetooth.
    He suggested I re-seat the bluetooth daughter card. While I felt comfortable with this, I was surprised Lenovo Support would suggest this, because I am sure many or most customers would not have this expertise to open a laptop without doing some sort of damage. That being said, Lenovo does have a Hardware Maintenance Guide that explains step by step procedures for replacement of parts on the T520.
    I didn't do this while on the phone with him, but after going through the troubleshooting, he said a box would come to my door, and I'd have to ship my laptop away for a week or so to have it fixed.
    I expressed my unhappyness with this idea as UPS/Lenovo just delivered the Laptop to my door and a week had not even passed, and I have to do without it for a week or ???. 
    I said, this is why purchasing a laptop online can be a huge drawback... had I purchased from "Best Buy" I could go exchange it over the counter in a few hours.
    Anyways.. I asked if I could drop it off at an Authorized Lenovo Repair depot, and he said yes.. just bring the case number.
    I personally don't trust "Repair Depots" by default.  They scratch laptops, they leave screws out, they mark the plastic edges when separating the covers, bezels, etc because they use metal screwdrivers or are not careful when doing so.
    After I got off the phone, I was able to re-seat the bluetooth card... still not resolved. I think I will call Lenovo back and ask the part to be sent to me, and I'll replace it.
    Other comments:
    Sound - The volume level on the T520 isn't as loud as my HP nx9420... unfortunate.. but I can live with it.
    Performance: The Performance rating on my 5 year old HP nx9420 was 4.3, this new T520 was 4.6... not that much better and appears to be due to the video card rating.
    Lenovo Packaging:
    I was also very surprised that Lenovo ships the laptops by sending them in their own box, and not putting them in a large box with padding to protect them. That means that any rough handing by UPS, would be experienced by the laptop, which if you ever talk to people who work for UPS or other couriers admit that they work on volume/speed and not giving much priority to ensuring items are handled carefully.

    The Windows experience index is only a rough guide, not a benchmark. Many people have reported having minor things wrong with the machines as shipped. Perhaps, this is due to shipping damage.
    I find it interesting that you BT went out after a keyboard replacement. Mine did the same thing, and had to be replaced. 
    When asking for help, post your question in the forum. Remember to include your system type, model number and OS. Do not post your serial number.
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help others with the same question in the future.
    My TPs: Twist 2HU: i5-3317U Win 8 Pro, 4GB RAM 250GB Samsung 840 | T420 4177CTO: i5-2520M, HD+, Win 7 Pro x64, 8GB RAM, Optimus, 160GB Intel 320 SSD, Intel 6300 WiFi, BT 3.0 | T400 2764CTO: P8700, WXGA, Win 7 Ult x64, AMD 3470, 8GB RAM, 64GB Samsung SSD, BT, Intel 5300 WiFi | A20m 14.1" PIII 500 (retired). Monitors: 2x Dell U2211h IPS 100% sRGB calibrated w/ Spyder3.

  • Need help with boot up password

    Hi I need help with my IBM G41 think pad I when to sleep one night and I put some papers on the keys then close the lid with the papers in between on top of the keys now I get need a password when I started my PC can some some help me with this . Or is there any one whom had this some problem . I see a lock on the screen .

    Sorry if this seems like a stupid question, but why don't you have the password already? did the computer just randomly lock you out of it? If that is the case, that would be really strange. If there is no bios password on the computer, you should be able to reset the password in the bios.
    http://www.google.com/search?q=lenovo+boot+password+reset&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:defficial&client=firefox-a

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