Help with mail password that isn't mine
Ok, so I endlessly and majorly screwed up. I ave a sister/ friend who I got a MacBook Pro for from eBay after her iBook started giving her trouble. I did not register the used pro. First mistake. Set up her mail for her, along with everything else, but when I got to her birthday I went blank, couldn't get ahold of her, so I faked it. Bad, bad mistake, but I've never had a computer failure before! Never! So screw up # 2. The other question I knew. The requirements for password changed to include a number and a capital letter, so we had to change it. Screw up #3, I did not put it somewhere on my computer, so if she lost it, at least someone had it.
Well, her computer went after 3 months. We did not back it up.
I called Apple, and they were really nice. When the lower level guy couldn't help he kicked me upstairs( where I had to go through this whole story again), and after a lot of back and forth, and me being able to prove that she had been on my account when MobileMe existed, I thought we had it figured out. I had to call back as I had gone once too often to try and figure it out and there was a lock on the account, and after the 2nd call, thought we had it fixed. They would send me an email with a link to reset.
Never got the email. Now there's a question about the computer number ( which I gave the day before), and even though I had them correct the birthday, and knew the 2nd question, it appears they will not send me the link for her. I was going t&o lend her my iPad until she got a new computer so she could get her email. I think they sent the password link to her account that she can't access. Brilliant.
So now what? Does anyone have any ideas? We think we found the right password, but it won't take. Her e-mail is the same as the name of her beloved farm, and she doesn't want to change it, p Lu's how does she get her back email anyway? Yeah, this is on mu iPad. I get sloppy typing on this thing....
Thank you for reading.
Oops3
Sue Lang
You're welcome, but I really haven't done anything yet.
If you restore to factory settings and set up the iPad as new that should solve this problem. But there is something that you should be aware of first. If this was setup with somebody else's Apple ID and their iCloud account is on the device, when you erase the device, you will not be able to activate it again without their Apple ID nd password because of the iOS 7 Activation Lock.
You should probably read this now.
iCloud: Activation Lock - Apple Support
And please bear in mind that I am guessing that someone else may have owned the iPad previously. I can't think of any reason why somebody else's information would be on the device.
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