Help with Merging Two Accounts....

Hi,
We ended up with two my Best Buy accounts.
I called up and talked with someone, who said they would merge the accounts....
A few hours later, when I logged in, the website said I had two accounts and to choose one to view.
That lasted for about 4 days,
Then, the website didn't ask anymore and just logged into one account ... which I thought meant the merge had occured.
HOWEVER, none of the purchases on the"other" account are on the primary account, which was the point of te

Hi scXenon,
I used the email address you registered with the forum to review your information, and I do see that you currently have two active My Best Buy™ accounts. If the primary information shared between the two accounts matches, then we should have no problem merging them. That process would involve closing one account, and then moving any unused points/certificates from the closed account to the active primary account.
I do see that you have an open case with our Account Maintenance department and I trust that they will be able to help successfully merge your accounts; however, I am going to send you a private message to see if there is anything I can help with. To check your private messages, you would want to login to the forum and click on the yellow envelope icon located at the top of the page.
Merging My Best Buy™ Accounts
Thank you for posting!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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