Help with movies bought on Apple TV 1st Gen.

I have bought several movies on my Apple TV 1st gen and I am not able to see them in my Mac's library so I cannot share the movies with my iPad

Your iTunes library needs to be paired as a primary (syncing) library before you can transfer content.
There have been a few instances where people even with a primary library have been unable to transfer content to iunes, in this event, report a problem with the purchased content in your iTunes purchase history and try purchasing from iTunes in the future.

Similar Messages

  • Unable to navigate past movie menu on Apple TV 1st Gen

    I purchased a movie in iTunes that includes iTunes Extras.  It will play fine on my desktop.  When I try to play it on my Apple TV, it brings up the movie menu, just as though it was a DVD or Blu-ray.  I can highlight different menu options, like "Play Movie", "Scene Selection", etc.  However, I can't select any of the options.  iTunes allowed me to re-download the movie in case that was the problem, but it isn't fixed.  Their suggestion is that it's the Apple TV itself.  All the software on the desktop and Apple TV is current.  The Apple TV has been restarted.  No other movies in my iTunes library have this problem.  Any ideas?  Thanks in advance for your help!

    It would not surprise me in the slightest if they're using some feature that AppleTV1 will not support.
    Some movies get listed with Extras as playable on computer or on AppleTV1, others only on computer.
    AC

  • Apple TV 1st Gen not in iTunes devices or preferences

    Not sure how many other people have had this problem, but if you find that your 1st gen Apple TV disappears from iTunes devices and preferences this is what I had to  do to get it all back:
    In brief I believe this is linked to the email @mac and @me alias's and my inability to keep everything in sync.  If this is obvious to you my apologies, but looking at the threads out there I think more than one person has this problem.
    I had a 1st & 2nd gen Apple TV, an iMac with Lion, an iPhone 3GS and iPad 1st generation not talking to each other - they had all communicated perfectly well over the last few weeks and months (post and pre Lion upgrade). 
    A few days ago (after the latest iTunes update 10.4.1 (10)) my 1st Gen Apple TV disappeared from the devices section of iTunes and so after much reading of communities to find an answer (no joy) I decided to remove it from the iTunes Apple TV sync menu in iTunes preferences.  I then couldn't get it back and it disappeared from the iTunes menu.  Heres how I fixed it:
    When Apple changed the mobile me accounts from @mac.com to @me.com I started using both, e.g. [email protected] & [email protected]. 
    My iTunes account on my iMac was set up to my @mac alias but I turned on home sharing with my @me email address. 
    All my devices listed above were set up for home sharing (except ATV 1st gen) with my @me alias and worked fine until recently
    In the last week I have regularly had issues with my 2st generation Apple TV password / email alias not being recognised by the iTunes store.
    In addition my iPad, iPhone and iPod touch have also had issues with the remote app with both Apple TV's where they have 'disappeared' from within the remote app.
    Today I lost everything on every device.
    Here's how I fixed it:
    Factory restore Apple TV 1st gen and set up with @mac.com email address details (not my @me email alias)
    As above for Apple TV 2nd gen
    Turn off computer, iPad, iPhone, BT Home Hub, Netgear Wireless router, unplug Apple TV 1st generation & Apple TV 2nd generation (mains and HDMI). 
    Go to shop to buy gin and tonic ingredients
    Turn on BT home Hub and when completely booted -
    Turn on Netgear router and when completely booted (make G&T during this time) -
    Turn on computer and launch iTunes
    Plug in Apple TV 1st Generation and select general > computers and the 1st option with the infinity logo
    Apple TV 1st gen appears in iTunes (phew, drink G&T))
    Register Apple TV in iTunes, rename it (to whatever) and thank goodness everything back to normal albeit with long re-syncing (but that's why I bought a seperate wireless router from Netgear in the first place, so not so bad).
    modifyed my home sharing account details in iTunes from my @me email to my @mac email alias
    Turned on iPad and changed home sharing account from @me to @mac
    Apple TV 1st Gen 'appears' when I select add shared library along with iTunes from my iMac on the iPad
    turn on iPhone 3Gs and repeat the above (as per iPad) - again everything suddenly worked again
    Plug in Apple TV 2nd Gen and changed home sharing, itunes account to my @mac account from my @me account (NB: I was able to see my iMac in the computers menu on the ATV 2nd gen using my @me email alias before changing it)
    2nd Gen ATV appears for the first time in a few days back in the remote app.
    All back to normal.
    Now this may be blindingly obvious to you, but just in case it isn't, I thought I'd write it all down in the hope it helps someone.  It may not be the email alias, it may just be resetting everything, but I did try that first before fixing it using the steps above.
    Best wishes.

    I assumed that by using time machine to import everything onto the new iMac that the new machine was effectively the "old machine". Maybe not. It was set to sync to the old mac, so will try setting up  the Apple TV again on it's computers tab.
    Still worried that I can't find the "find Apple TV's" option in iTunes prefs though.

  • HT3199 connect iTunes on new macbook to apple tv 1st gen. library

    On my formar macbook I had iTunes to synch with Apple TV 1st generation.
    After upgrading to a new macbook pro with iTunes 11.0.3 I observe following problem:
    1. on apple tv 1st gen. the library from my old macbook is there but in light gray, i.e. not connected to new macbook
    2. when connecting new computer to apple tv 1st gen. it will create a new library (instead of connecting with existing library).
    3. in iTunes, Devices Apple TV, only buttons "Settings" and "Photos" appear on top of window. "Music", "TV-shows" are missing.
    How do I connect the two libraries, i.e. iTunes library on my new macbook with library on my apple tv 1st gen (last synched with my old macbook)?

    AppleTV 1 was designed to sync with a single computer, but apart from untransferred purchases made on AppleTV, the sync was to AppleTv only.
    You cannot make the new computer sync with AppleTV without removing the old sync connection on AppleTV under Settings>Computers.  Doing this wipes the AppleTV of content tomprepare tobsync with a new iTunes library.
    AppleTV1 also allowed streaming only from several computers other than the synced one - content will appear under My Shared Movies and so forth when the computer is on.
    you really need to remove both computer entries  from the Computers settings screen then re-add the new iTunes as a sync library.
    Hopefully you have still got the old computer to allow you to copy media to the new one, or have copies of he media somewhere.
    If most of your stuff was from iTunes Store then you should be able to redownload in iTunes.

  • Movie content will not sync with Apple TV (1st Gen)

    I have some iTunes purchased movies which refuse to be sync'd with my Apple TV (1st Gen).  Storage for the ATV is external using FireCore (latest release), and I have added content since this issue began, but the same movies still will not sync.
    I have tried syncing as 'Playlists' - my preferred, also ticking the 'boxes' for these items within the 'Movie List' on iTunes, finally selecting 'All Movies' - none work.
    My iTunes Library lists 98 items.  Apple TV lists 90 items.  Both include iTunes Extras
    This question/problem is also listed (incorrectly) under Apple TV and Photo's

    I am also experiencing major sync issues with my recently purchased Apple TV which will NOT transfer any content (purchased or otherwise) over from my iMac (27" 2.66 GHz Intel i5 Core). I am running iTunes 9.03, and Apple TV OS 3.02.
    All content plays on my Apple TV fine and I've had no trouble transferring purchased TV shows back to the iMac.
    I was on the phone with Apple support for well over an hour about this yesterday: failed solutions included factory restores and direct iMac-ATV Ethernet connection. They decided that the Apple TV might be defective, so it was returned and exchanged. New Apple TV=same problem.
    Incidentally, the first Apple TV was initially synced with a Windows XP machine running iTunes 9.01. No problems with syncing content from the PC.
    I spoke with Apple support again this morning: we tried 2 factory restores, but could not get any content to sync from the iMac to ATV.
    I also tried to sync from an older iMac G3 (OS X 10.4 and iTunes 9.03) with the same unsuccessful result.
    Still waiting for Apple support to call back with more ideas. In the meantime, I've synced the ATV back to iTunes 9.01 running on Windows XP without any problems.
    Very frustrating: there must be a major ATV sync issue that affects Macs running iTunes 9.03. I hope that Apple will address the problem and offer a fix.

  • HT1860 my apple tv (1st gen) has worked fine for a year/ All of a sudden it has stopped displaying any movies or tv. It only displays my movies or my tv that has been previously down loaded. however it appears connected wirelessly with good strenght. Any

    my apple tv (1st gen) has worked fine for a year/ All of a sudden it has stopped displaying any movies or tv. It only displays my movies or my tv that has been previously down loaded. however it appears connected wirelessly with good signal strength. Have tired swithing off both router and apple TV. Any ideas?

    This is a known, ans ongoing issue. Rest assured you're not the only one affected. There are several threads here already discussing this, I suggest searhing them out if you want more details, and possible work-arounds for locally hosted content.

  • Movies in my iMac's iTunes do not show up Apple TV(1st Gen)

    So frustrated. Movies in my iMac's iTunes do not show up on my Apple TV(1st Gen) in the Shared Movie area. I've done the Media Type fix to "movie." I've re-started and re-booted and changed the Apple TV from ethernet to wireless and re-connected iTunes. Renamed the library. Everything's up to date. Grrr.

    I have now restored Factory Settings on the Apple TV. Looked promising until iTunes hangs everytime I tried to enter the podcast page of the sync options. And I get errors that my newest movies, created in Final Cut Pro X with the Share with 720p Apple Devices export settings are not compatible with Apple TV.
    Unbelievable.

  • My Apple TV (1st Gen) will not synch with iTunes on my Laptop

    I've been trying to do this for a while, it shouldn't be too difficult i think.
    All i want to do is synch all the content on my laptop with my Apple TV (and vice versa) so all the content including photos and home videos is the same on both my Apple TV and my laptop.
    Some points:
    There's enough hard drive space on both
    I'm using Windows 7 ultimate on my laptop
    The correct port exceptions have been added to Windows Firewall
    I have purchases on both my laptop and Apple TV from the iTunes store
    We're using a wireless network and it while it's possible to get them both cable wired, it would be a pain
    Home networking is set up in iTunes on my laptop
    I've set up my Apple TV to synch (not stream) with my account on my laptop
    Both iTunes and Apple TV are up to date with their downloads
    I think that's it - am i missing anything, or should this now just work?
    Cheers
    David

    As per the question, really...
    "My Apple TV (1st Gen) will not synch with iTunes on my Laptop"
    There's no error messages
    Only the films i've bought on my AppleTV appear on my AppleTV
    It's been synching for over 4 hours and hasnt got past the first film and the progress bar is not moving
    David

  • Has the recent Itunes upgrade caused incompatibility issue with APPLE TV 1st gen?

    after recent upgrade to itunes, itunes no longer recognizes data on my apple tv 1st gen....but the Apple TV still has them loaded.  additonally this new itunes does not let me resync new songs or movies, etc.  thoughts? thanks!

    I'm having the exact same issue. Nothing in the "Music" menu except "My Music". I Noticed it this afternoon when I woke my Apple TV from standby. The disappearance, in my case, was not related to a reset. My Apple TV has not been reset since the power went out here several weeks ago. Though I obviously don't know for sure, I'm guessing that it's some kind of store problem and we most likely won't be able to correct it from our end.

  • New iTunes videos won't sync with Apple TV (1st Gen)

    I have two Apple TVs (1st Gen) that have been working wonderfully.  I've had no problem in the past downloading videos from iTunes even as recently as a month or two ago.  However, after upgrading both my OS (10.8.2) and my iTunes (10.7) my most recent download (a series subscription) won't sync.  I'm ruling out a problem with the Apple TVs specifically as it is happening with both.  The message I'm getting is "[SHOW] could not be copied to Apple TV because it cannot be played on this Apple TV".  This is the same message I get whether trying to sync the HD (720) or SD version.  Thoughts?

    You can re-download SD content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer, uncheck the preference to download HD in the bottom right corner.

  • Can't move rented movie from itunes to Apple TV (1st gen)

    I have rented a movie through iTunes but cannot transfer this to my Apple TV (1st gen). I have tried dragging and dropping the movie into the Apple TV device section on iTunes but it won't allow me to do this. I have tried syncing and this has made no difference. No rental section appears on the Apple TV either. Can anyone suggest what else I should try? I have an Australian iTunes account.

    Steve: I know this does not solve your current problem, as it is a strange one, but wht not report the problem download to the itunes store, get a credit then rent it again on your ATV. It might be a slower dl but at least you do not have to wait for a sync as the movie will be erased after you watch it anyway.
    Good luck

  • The Remote App on my iPhone no longer works with my Apple TV 1st Gen

    I don't use it that often but when I want to, I want to...u know how it goes. Since one of the updates for the Remote app on the iPhone it no longer "sees" my 1st gen Apple TV, any ideas or am I SOL? Apple TV 1st gen doesn't do homesharing does it?

    there used to be a dark gray "pad" area on the display of my phone in the remote app that I could use kinda like a track pad to move around the menus on the appletv, u could tap it, swipe it etc, that's gone cause it no longer sees my apple tv library, I can't find the library on the apple tv, is that cause homesharing isn't available and it only sees things thru homesharing?

  • HT1551 why  does my Apple TV say that some movies purchased through iTunes are not authorized to play on the Apple TV (1st gen)

    Why will my Apple TV (1st gen) not allow me to play some movies even though they were purchased in the iTunes store?  I have sync'd the movies to my Apple TV and there is plenty of room on the drive.  I get the error message that says this movie is not authoriezed for play on the Apple TV.  Thanks.  Ron

    Have you purchased anything on the Apple TV recently, next time you make a purchase, try making it on the Apple TV.

  • My Apple TV 1st gen will now no longer play any of our iTunes music, although it shows a speaker symbol when you select play on the track. Please help?

    My Apple TV 1st gen will now no longer play any of our iTunes music, although it shows a speaker symbol when you select play on the track. Please help?

    Are you streaming or syncing you music? Sounds like you're streaming music directly from iTunes.
    There can be many different issues. First, try power-cycling you wireless router (leave router disconnected for about 1 or 2 minutes) to refresh the wireless communication betweek both devices.
    Make sure all software updates have been installed, for Apple TV and iTunes.

  • HT1860 I purchased a movie on my apple tv (1st generation) and I'm unable to download the movie to my computer.  What am I missing?

    I purchased a movie on my apple tv (1st generation) and I'm unable to download the movie to my computer.  What am I missing?  I have home sharing set up and can see my computer iTunes on my apple TV.  I just can't see my apple TV movie on my computer.

    Hello theycallmeboz,
    If the movie was purchased on the AppleTV it wont show up in home sharing until that movie has been downloaded to an iTunes library. You can download previous purchases from the iTunse Store at any time. The article below goes over that process.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    You may also want to take a look at enabling automatic downloads on your computer so that anytime you purchase content, it gets downloaded to iTunes.
    iTunes Store: How to enable Automatic Downloads
    http://support.apple.com/kb/HT4539
    - Griff W.

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