Help with Muse form - random order on test and where did the case number come from?

Hi
Fairly new to Muse but finding my way around. Created a simple form, added extra lines, changed labels and reordered etc to suit our needs. All looks fine in design stage. When I published and tested the form, the email submission I received has a different order for the form fields, so they are no longer logical and do not follow the order shown on the design stage. Any reason and/or any advice on how to fix this? The data needs to match an internal system for ease of use but Muse seems to have its own ideas about which order we should receive the field data from the submitted form!?
Also, there appears to be a randon 'case number' as part of the email submission. I have not created a field for this - where has it come from, and how do I get rid of it?
Many thanks in advance for time spent assisting

Hi
Please share the site url and screenshot of form fields in design mode and received notification in email.
Thanks,
Sanjit

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