Help with music store

Help!!!! I had to re-boot my computer and lost all of my library. Does any one know if I can go back into the music store and re-download all the songs I have already purchased?

If you just can't find the tracks, take a look here for some tips on how to look for them. If you can't find them, or your hard drive was erased and you haven't made a backup and don't have your tracks on an iPod, you're probably out of luck and will need to repurchase your tracks.
If your tracks have indeed been erased, you can try contacting iTunes Music Store Customer Service and explaining what happened. Reportedly in some cases Apple has allowed redownloading on a one-time basis, but don't count on it.

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Need help with music store

now when i try and connect to music store i get the message
"Itunes could not connect to the music store. Make sure your network connection is active and try again".
But nothing is wrong with my internet connection.
This happened a while a go, but i downloaded the new itunes (with video, as i didn't have the video player before) and it worked again.
I've now tried to download itunes again but the music store still doesn't open.
could any please help. And maybe tell me how to get my music store up and runnin.
many regards
Roots
hp pavilion zv6000 laptop Windows XP

First if you live in the UK and are on the broadband provider "Tiscali" (Think I spelled it right) its a issue with them. Resently there has been a ton of UK people posting about this and last I looked there reporting the issue is due to be fixed by June 5th
If this is not the issue, then you will first want to disable any firewalls you have and see if you can now get thru. You may also want to disable antivirus for a split second to see if you can get thru then

Major Problems With Music Store

I keep getting kicked out of the music store. It might enable me to search or purchase one song, and then it comes up with the error message and shuts i-tunes down. Any ideas? Also, can you please answer this question for me - can you transfer music from one I-Pod to another? I have been trying to get the music off my son's IPOD and put it into MY library but it won't let me do it. It will let me take music from the library and put it onto his IPOD, but not the other way around. I have been working on this situation for hours. These are IPOD Nano's. Thanks.

The way I've transferred music from one IPOD to another is with a flash drive. Ex. I copy my songs from my computer and then hand the flash drive to my friend and they put the flash drive in their computer and copy the files to their computer. And you have to copy the music to the computer. Not directly to iTunes. Copy the files to the computer and then upload them into iTunes. So far, that's the best way I can figure out how to do it. Hope that helps.

Help with Itunes store connection

Hi
I have recently downloded version 7 of Itunes but am having problems accessing the Itunes store when I click on it the following error message appears
Itunes could not connect to Itunes Store. The network connection was reset make sure your network connection is active and try again.
Please help

Hello
I had exactly the same problem. I tried all of the above suggestions but the problem persisted. I contacted my ISP (Tiscali) and got this response from them. The first suggestion worked for me after I had rebooted. The steps must be performed in sequence:
Step : 1 Check SSL & TSL settings
Step : 2 Add port 80 and 443 if you have installed Norton Internet Security
Step : 3 Add "ituneshelper.exe" to the list of allowed application, if your computer is installed with Windows XP Service Pack II
Step : 4 Perform some advanced troubleshooting steps
# Step 1 : Ensure the SSL and TSL are checked #
1. Start Internet Explorer.
2. Click Tools/Internet Options
3. In the Advanced Tab scroll down to Security and make the that SSL 2.0 and TSL 1.0 are checked.
# Step 2 : If your computer is immunized with Norton Internet Security #
If you are using iTunes 6.0.4.2 and have Norton Internet Security installed then make sure that Ports 80 and 443 are added. You can perform the following steps to add the ports:
iTunes must connect to the Internet to download music from the Music Store or get CD track information from CDDB. Norton Internet Security or Norton Personal Firewall may block iTunes from doing these things.
To set up Norton Internet Security or Norton Personal Firewall to allow iTunes to connect to the Internet, check for a program rule for iTunes. Set the rule to permit all. If no program rule exists for iTunes, add a rule.
To check for an existing program rule for iTunes
1. Start Norton Internet Security or Norton Personal Firewall.
2. Click Personal Firewall.
3. Click Configure.
4. On the Programs tab, scroll through the Manual Program Control window until you find iTunes.
5. Do one of the following:
* If you find iTunes, then verify that the Internet Access setting is Permit All. If it is set to Deny, then set it to Permit All.
* If you do not find iTunes in this list, then you must add a program rule to allow iTunes to access the Internet.
To add a program rule for iTunes
1. Open Norton Internet Security or Norton Personal Firewall.
2. Click Personal Firewall.
3. Click Configure.
4. On the Programs tab, click Add.
5. In the Select a program window, browse to iTunes.exe.
6. Click Open.
7. In the Program Control window, click Permit All, then click OK.
8. Repeat steps 4–7 for iTunesHelper.exe.
9. Click OK.
# Step 3 : If you are using Windows XP Service Pack II : #
In case you are using Windows XP Service Pack II then make sure to unblock the ituneshelper.exe. Please perform the following steps:
1. Start Control Panel - > "Security Center".
2. Selected firewall/program permissions, scrolled down to the "ituneshelper.exe" and changed the pull down menu from block to allow.
# Step 4 : Perform Advanced Troubleshooting steps #
In case issue persists after performing all the steps, I request you to visit the following link and perform some advanced steps:
http://docs.info.apple.com/article.html?artnum=300870
Note: The link above will take you to a non Tiscali's Web site. Tiscali does not control and is not responsible for information outside of the Tiscali's Web site.

HELP! MUSIC STORE HELP!!!

I want this one song by Reel Big Fish called You Don't Know and I can only find it in the Japanese Store. I want it and I'm getting frustrated with d* Google!

Well, after calling Apple tech. support, I did find out that 4.7.1 was the problem. The tech., who had 4.8 and had no problems viewing the title of the song, told me that I would have to upgrade. I decided to do so with much trepidation. I also had to upgrade to 10.3.9 and Quicktime 7.0.3 to take full advantage of iTunes 6. I also decided to upgrade the Safari browser. I downloaded each update separately via "Software Update" on my Mac. I restarted my Mac after each software download (even when I did not have to) and ran "Repair Permissions" after each restart. The good news is that iTunes 6 seems to be fine. I have all my music and when I go to the Music Store I can view any title that I choose and listen to the preview. I am not as fond of the search features in 6 (I thought the search features on 4.7.1 were more intuitive), but I'll get used to them.

Can't gift tunes to someone registered with Music store UK?

Hi there,
When I try to gift a song to someone who is registered to iTunes UK it will not let them use my password to access the song... is that normal?
Also, I have noticed that my account is not valid on international Music Store sites - do I have to create new accounts to purchase from another country if my home country is Australia?
Thanks
Bree

Sorry but you can't gift music cross countries - The recipient needs (to create) an account in that country where the gift comes from.
To access a certain country's iTMS you need:
* either a CC with a billing address in that country
* or an address in that country + a gift(voucher)/prepaid card issued in that country.

Need help with music

I have bought a used Ipod with music already on it and would like to keep some of the music. I know from former experiance with another Ipod that Itunes will automatically delete the songs since they are not in the current library. Is there any way to keep this music or will I have to just forget about it?

You are unable to keep the music from the former user's music because it is not technically "stored" on your ipod device. (ipods are designed to erase and sync).
THe music is actually stored on the former owner's computer. The same thing as your computer, usually on your C:/ drive (for windows) in a file. iTunes "locates" the file to place it into iTunes and sync it on your device.
So the former owner's music and library is different than your library and music. iTunes and ipods are designed to detect the conflict in librarys.
You have to erase and sync when it prompts you to. Sorry. You can't "add to" the former owners' library music, because you don't have it on YOUR computer.
That would be copywrite infringement and technically "stealing".

Need help with music videos and audio cd's

ok, ive already asked, and for some reason, nobody responded. and i posted the question TWO days ago. so again, there is a song that i want to buy, but there is a music video of it that i could buy and the music video has an extra verse on it that i really like but itunes doesnt sell the video version as a normal mp3. and i want to know, before i waste my money, if i buy the music video and put it on an audio cd, will the cd player play the audio of the music video? somebody please help. thank you very much to whoever helps me with this.

if i buy the music video and put it on an audio cd, will the cd player play the audio of the music video?
No.
If the music video is not copy-protected (if it doesn't have the "+" symbol next to the price, it's copy protected), then you may be able to use QuickTime Pro or another editor to extract and convert the audio track from the video. There also may be Windows programs that could capture the audio output of iTunes; there are such programs for Macs and I'd guess that similar programs exist in Windows.
I'd suggest, though, that you first check with the other download stores such as Amazon and see if they have the track available as an audio-only download.

Help with music loading on to I-tunes

Have had to remove all my music from one computer (upgrades at work) and reinstall i-tunes and music to new computer BUT... my music is not working.... Sugababes - Taller in More Ways is showing as "Album" with no track names also compliation albums not showing as Album but loading as individual artists!!!!
Can any one help as I would like to get my music onto my new Ipod!!!

Hi Biteme1171,
If you are having issues moving iTunes music to a new computer, you may find the following articles helpful:
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Apple Support: Why aren't songs with the same album art grouped together?
http://support.apple.com/kb/TS1468
Cheers,
- Brenden

Help with iTunes store...

I have some questions about iTunes store...
1:
Games on iTunes store says they work on iPod gen5 and iPod classic. Does it matter if you have iPod classic 80/160gb or 120gb?
2:
can you buy games with the gift cards for iTunes or just music?
3:
The game "phase"(guitar hero-ish game), does it only sync with songs from iTunes? Or will i be able to play with songs i got from my CDs too?
thx

1:Games on iTunes store says they work on iPod gen5 and iPod classic. Does it matter if you have iPod classic 80/160gb or 120gb?
The size of the iPod's storage doesn't matter, only the model of iPod.
2:can you buy games with the gift cards for iTunes or just music?
Gift cards can be used for games unless you're in Canada.
3:The game "phase"(guitar hero-ish game), does it only sync with songs from iTunes? Or will i be able to play with songs i got from my CDs too?
It appears that it will work with any tracks in your iTunes library, but I can't be certain. Perhaps someone who has the game will see your question and post a definitive answer.
Regards.

Need help with Apple Store stock

Hi there!!
I'll be on a business travel to NY in one month and i'm planning to buy a 15" MBP 2.0 with the Anti-Glare display.
Probably i'll be buying it on the 5th avenue store, and now i have two choices.
I'm travelling from Spain, so getting the Western Spanish keyboard is almost mandatory.
The two choices i've got are:
1.- I've read the store can swap the keyboard in 1-2 days if needed. So, this would be a great choice not to have any problems with the credit card and the billing address. But i'd need to know if they have computers in the store with the specs (anti-glare) so i can go and buy it on the fly (asking them for a keyboard swapping)
Does anyone know (or has the chance to know) if they stock the 15" MBP with the Anti-Glare option in any apple store?
2.- I'll be staying 4-5 days in Florida prior to flying to NY, so i thought of customizing and ordering it throught the Online Apple Store, paying with an apple gift card and have it shipped to my hotel. The apple store states that it will take 6-7 days to have it delivered, so i guess i would be in time before i come back (the trip will take 11 days).
What do you suggest?
Is anyone able to help me and check if i could find it with the anti-glare option in the apple store in the 5th avenue?
Thanks a lot in advance!!!!!

Thanks " a brody". I know about the spanish customs and about the sales tax in different states.
The only thing that makes me "nervous" is that i get there and they don't have an anti-glare computer in stock. I've read on several threads that they usually have the anti-glare option in stock in the stores, but just wanted to double check.
I'm travelling a lot lately from one country to another, so calling is a bit difficult because of time differences.
Thanks a lot for your help!!!

Please Help - itunes music store error

I'm trying to authorize my itunes on my new MacBook Pro. I deauthorized all of my computers. When I go to authorize my new one, I get the window that tells me my computer was successfully authorized and I have 1 of 5 computers authorized. So far so good. I click okay and get the following message:
"We could not complete your itunes store request. There is not enough memory available. There was an error in the itunes store. Please try again later." I have been getting this message for a couple of weeks, just before the upgrade to version 7 and since the upgrade to version 7. My computer is current with allof the latest updates.
I tried to work with itunes support, but they kept emailing me links to articles that did not address my issue. I kept telling them that the article was not helpful and now they won't respond to my emails. In the past I have been very happy with Apple, so I am surprised by this.
Can anyone help? I don't want to drive to Chicago just to get this resolved.
Thanks.

The "Error 9813" alert occurs when there is an issue with the root certificate in a Keychain. Root certificates are stored in a system keychain located at :
/System/Library/Keychains/X509Anchors
These roots are used by Mac OS X system software to evaluate trust for secure web connections, secure e-mail, and other PKI interactions.
There are a few possible resolutions for this issue:
1. Quit iTunes, open Safari, and choose Empty Cache from the Safari Menu. Return to the iTunes Store and test to see if the issue is resolved,
2. Copy the "X509Anchors SystemRootCertificates.keychain", and "SystemCACertificates.keychain" files from another computer running the exact same version of Mac OS X as your computer, restart, and test.
3. Reinstall Mac OS X on your computer.

Help with iTunes store not loading after 10.4/10.5 updates

Hello,
Ever since the 10.4 update, I cannot login to the iTunes store. The status bar flickers and then stops half way. I thought the 10.5 update would fix it and it did not. I uninstalled/re-installed and still nothing. I see lots of others are having this same problem with no luck. iTunes "help" just sends me links to stuff I have already tried. My router has all the proper ports open, iTunes has proper permissions in my filters...basically nothing has changed on my end. Everything worked fine pre 10.4. It all started with 10.4! Anyone out there have a solution?

Try this
Reset the WinSock key
If you are unable to identify the software that installed the LSP, you are unable to remove this software because it performs an important function for you, or you've removed this software and the issue persists, you may wish to reset the WinSock key.
To do so, please do the following in an administrator user:
Windows Vista and Windows 7: Right click All Programs and choose Accessories > Command Prompt. Choose to open as an administrator.
Windows XP: Click Start > Run and type in cmd.
Enter the following command:
netsh winsock reset
Restart the computer and test the issue.

Need Help with music on my iphone with a new itunes download

Hi,
My old computer has died. All my music is on my iphone 5. Ive installed itunes onto a new computer and cant seem to get my music from my phone onto the itunes libary on my new computer. Also every time I try and get the music from my new computer onto my iphone it comes up with a error????
I cant seem to sync the phone to the new itunes either, even though its the same apple id and password.
Any help would be awesome.
Cheers Evelyn )

Once the Mac can see your Mac then you can use a program such as PhoneView (http://www.ecamm.com/mac/phoneview/) to see the content of you iPhone and transfer it to the Mac.
Did the Mac die or did the HD die? If the issue is the Mac then you should be able to remove the HD and install in an external case to transfer the content to the new Mac.
MJ

Help with iTunes Store purchase

Is there any way to contact the iTunes Store directly? I just purchased two songs and one of the songs sounds messed up. It fades in and out so bad it wasn't worth the purchase. It didn't sound that way while I was listening to it before the purchase at the iTunes Store, sigh. While it was downloading I was asked to update my acceptance of the new rules, etc, so I'm wondering if that had something to do with the quality of the purchase? I've ordered songs for years from iTunes and this is the first time I've ever had a problem with a purchase. Anyone know how I can resolve this problem?
Thanks,
Renee

Good grief! Believe it or not Dave, I actually went to that page but I immediately zeroed in on all the help links, didn't see what I was looking for so I left, never noticing the big HELP email icon at the top of the page, ugh. Thanks for the quick response. By the way, when following through with your directions I was also led back to my own iTunes account where, if I had looked under "recent purchases" I would've found another way to contact iTunes about the song. Am I allowed to blame it on lack of sleep since I'm not a blond? lol
Thanks!

Help with music store

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