Help with my creative

i just bought the new creative zen 6 gb. i install the software, when i turn it on the screen turns blank. i try resetting the zen but did not work. the batteries are fully charged. anyone has any suggestion on fixing the problem or has a customer service number?

Is the player recognized by the computer?
If possible, try flashing the firmware to see if this hel
ps.
You might want to download the recovery tool to help you with the firmware update.
Here's the link:
http://www.creative.com/products/mp3...me.asp?region=

Similar Messages

  • I need help with my Creative Zen Vision M 3

    Hi!? So I was listening to my creative zen vision M 30g mp3 player when it froze in the middle of a song. I tried to reset it using the reset hole on the bottom. When I reset it, it rebooted to the recovery mode and it has been stuck there ever since. I tried using all the options on the screen, clean up, format all, reload firmware and the reboot. The only one that really works is the reboot. The other ones will go through the motions then stop and give me the message " hard disk problem"? anyway, I can fix this at home or do I have to send it away? I have had it for about /2 now so its factory warrenty has expired so I guess I am concerned about the cost of repair. At the same time however, It was almost $300 when I bought it so I dont want to just settle for the fact that it is now not working.
    Any help or advice or similar stories would be helpful. Or cost?Amas2

    Hi,
    I have this problem for 2 mounth. I have never change anythinhg on my player. And i don't get back errors from the software.
    There are mp3 on my player and photos, programs...
    I don't know why i can't get back these datas.
    When i cancel a date by the logiciel, it say me ok, but when i return to see if it's canceled, it's not do!!!
    A message error arri've : "it's cannot be read in the juxbox" (it's a translation).
    And i can't listen my music on my computer with the creative's logiciel but i can listen music directly on it!!! very strange problem.
    Thank u for your help John.
    I hope you can find a solution.
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  • I really need help with my creative MuVo N200 mp3 pla

    i got my MuVo N200 mp3 player for chirtmas of last year, and it stopped working in 3 months. it used to shut off every few minutes and the mic doesnt work any more and i cant record music from the radio. right now it doesnt even work for a minute, it shuts off as soon as i try and turn it on. i emailed creative when it first started happening and they sent me a email saying what to do on there website, something about downloading something. i tryed it and it didnt work, im not sure if i didnt do it right. And right now i have no idea what to do. and creative won't help me unless i pay them money to fix it for me which im not about to do. has anyone have the same problem with the MuVo N200 mp3 player? what am i suppose to do to fix it's I still have there email telling me what to do, but i just dont get how to do it and if it will work. It only worked for me 3 months, and now im mad and thinking about buying a new one thats not from creative but i really want to try fixing it again to see if it will work. please help me.

    Good question, unfortunately I have absolutely no idea. Reflashing/-formatting generally takes care of the usual cases of wonkyness this player develops, and there isn't anything more drastic you as a user could do.
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  • Help with a Creative Zen M

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    Hi everybody, I bought my Creative ZEN (20Gb) Touch in October.
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    This happened to me again last week, so I let the battery run down and, after charging it, it worked.
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    How can I reset it's And if I do, am I going to lose any of my files?

    if it crashes theres a small hole on the same side as the volume put a pin in you should feel a click if done correctly. it should then start up. as for your nomad explorer problem you should still be able to access your player from "my computer" there should be your dri'ves, nomad explorer and creative zen touch try getting to it through "creative zen touch. if none of that works maybe try removing all the software and install it all again. maybe update there firmware. oh if you have firmware version 2 nomad wont work. i miss it too. dont lose faith i've had mine for over a year now and had (and still am having) just about every problem. hope that helps Sm: )er

  • Help with adobe creative suite 5 design premium download

    I just got a new computer that does not have a cd drive and I have my current software on cds. I need to find out how to download the creative suite 5 premium. I was directed to this page, http://prodesigntools.com/all-adobe-cs5-direct-download-links.html but don't see how I can do so as I get error messages. Please help.

    Follow the Very Important Instructions on that protoolsdesign.com page first BEFOREĀ  you click the download links.
    Then download the software.

  • Need Help With Older Creative PC-Cam 600

    I have a PC-Cam 600 and I really like this digital and web cam. I can not find it on the products menu. I need help in finding a part for my cam . Anyone else have one of these ? It is about 4 or 5 years old.

    Jade,
    Wow, that's a very old soundcard. It should be an OEM Sound Blaster 6 Value soundcard according to the model number.
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  • Help with a creative Nomad Jukebox Zen USB 2.0 and vi

    I'm not sure where to put this, so i put it here, and in the Vista Forums, so plz dont get mad, I just wanted to make sure this got answered. TY?Im using Creative MediaSource 5.0.38 on Windows Vista and im having trouble connecting my Creative Nomad Jukebox Zen USB 2.0. I installed the drivers, than MediaSource, and it doesn't recognize my device. HELP PLZ?

    ?You where able to find a Vista Driver for the Nomad Jukebox Zen? Creative lists the product as being end of life, and the vista support document lists it as unsupported and "No Development Planned" for a driver.
    ?ZENProductPlan?Zen[url="http://dmzweb4.europe.creative.com/wwenglish/vista/Nati've_drivers.htm">Nati've Support[/url]?ZEN Vision[url="http://dmzweb4.europe.creative.com/wwenglish/vista/Nati've_drivers.htm">Nati've Support[/url]?ZEN Vision W[url="http://dmzweb4.europe.creative.com/wwenglish/vista/Nati've_drivers.htm">Nati've Support[/url]?ZEN Vision:M[url="http://dmzweb4.europe.creative.com/wwenglish/vista/Nati've_drivers.htm">Nati've Support[/url]?ZEN Sleek Photo[url="http://dmzweb4.europe.creative.com/wwenglish/vista/Nati've_drivers.htm">Nati've Support[/url]?ZEN Sleek (MTP**)[url="http://dmzweb4.europe.creative.com/wwenglish/vista/Nati've_drivers.htm">Nati've Support[/url]?ZEN MicroPhoto[url="http://dmzweb4.europe.creative.com/wwenglish/vista/Nati've_drivers.htm">Nati've Support[/url]?ZEN Micro (MTP**)[url="http://dmzweb4.europe.creative.com/wwenglish/vista/Nati've_drivers.htm">Nati've Support[/url]?ZEN Xtra (MTP**)[url="http://dmzweb4.europe.creative.com/wwenglish/vista/Nati've_drivers.htm">Nati've Support[/url]?ZEN Touch (MTP**)[url="http://dmzweb4.europe.creative.com/wwenglish/vista/Nati've_drivers.htm">Nati've Support[/url]?ZEN Nano Plus[url="http://dmzweb4.europe.creative.com/wwenglish/vista/Nati've_drivers.htm">Nati've Support[/url]?ZEN Neeon[url="http://dmzweb4.europe.creative.com/wwenglish/vista/Nati've_drivers.htm">Nati've Support[/url]?ZEN Neeon 2[url="http://dmzweb4.europe.creative.com/wwenglish/vista/Nati've_drivers.htm">Nati've Support[/url]?ZEN Stone[url="http://dmzweb4.europe.creative.com/wwenglish/vista/Nati've_drivers.htm">Nati've Support[/url]?ZEN V[url="http://dmzweb4.europe.creative.com/wwenglish/vista/Nati've_drivers.htm">Nati've Support[/url]?ZEN V Plus[url="http://dmzweb4.europe.creative.com/wwenglish/vista/Nati've_drivers.htm">Nati've Support[/url][/u]???NOMAD/D.A.P/ZENProductPlan?All not listed aboveNo Development Planned

  • Help with my Creative Zen Nee

    I recently brought a Zen Neeon 52MB, but i accidently drop it and i lost my?receipt. What can i do about this? Is there somewhere that i can repair it, and of course, repair which would need paying. Not expecting free repair.

    if it crashes theres a small hole on the same side as the volume put a pin in you should feel a click if done correctly. it should then start up. as for your nomad explorer problem you should still be able to access your player from "my computer" there should be your dri'ves, nomad explorer and creative zen touch try getting to it through "creative zen touch. if none of that works maybe try removing all the software and install it all again. maybe update there firmware. oh if you have firmware version 2 nomad wont work. i miss it too. dont lose faith i've had mine for over a year now and had (and still am having) just about every problem. hope that helps Sm: )er

  • HELP with my Creative Zen

    I have had it for a year and it has been brilliant but all of a sudden when listening to music it froze. I waited and then pressed reset. Now it wont load properly it either gets stuck on the ZEN screen or at the end of Rebuilding library. It is out of its warrenty and i am really dissapointted as this is a really good MP3 player AND IT WONT WORK. Please Help? My computer wont recongise it. PLEASE HELP

    mattyuke wrote:
    Vista i cant get past thescreen rebuilding so i cant select anything and my computer wont recognise it
    What happens when you do the steps below?
    Press and hold the Play/Pause button while powering on your player.
    When the player displays the Creative logo, release the Play button.

  • Need help with my Creative Zen Touch.. How can i take the music out my play

    My player is giving me issues but i dont want to lose all the music on it, is there any way i can store the music on my computer and not on the creative music box?

    kewzone,
    What is wrong with the player, exactly? Does it start up? If it can start up and it is recognised on the PC, then you can copy the files back to the PC for back-up.
    Cat

  • HELP WITH The Creative WebCam Live!

    I installed it and all of a sudden it stopped working. It goes "Intiallizing Camera" then it goes "Failed". It wont detect the camera. I have two computers and it works on the other one fine, but why wont it work on this computer? They're both windows XP. SOMEONE PLEASE HELP!

    check the device manager see if there are any problems with the usb ports then uninstall any problem, then go to action and scan for hardware changes, or just plug cam in and it should recognize it and install drivers

  • Need help with a Creative AudioPCI (ES1371,ES13

    I have a Creative AudioPCI (ES37,ES373) (WDM) sound card, and I am looking for a copy of its original CD installation.
    Thanks

    do you have the a/c adapter for it's if so, remove the battery and see if you can get it to power up. if so, it's your battery. the usb from your computer just charges the battery so that isn't definiti've in calling the player dead. if no power on a/c, then something has fried, i guess. if you don't have the a/c adapter, i can't think of any way to determine if it's just the battery except maybe to find a friend who has one and swap out. a battery is pretty cheap, so i hope that's just the situation.Message Edited by linberl on 08-0-2006 0:7 PM

  • Help with non-Creative Travel Adap

    I have a Zen Plus V 8gb player. I bought a Hammacher Schlemmer travel adapter/converter (00v-240v) with USB port for an upcoming trip around the world. I plugged the USB cable into the mp3 player, however the little battery wasn't indicating that charging was occurring.
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    http://www.hammacher.com/publish/73996.asp

    Yes, I do see the blue lights fading in and out, so that did confuse me a bit. I probably didn't leave the player plugged in long enough to verify it was actually charging the battery a noticeable amount. Another problem that occurred was the converter/adapter has an auto-shutoff if it gets too hot. When I had the mp3 player hooked up, over about 20 minutes, a buzzing slowly became louder, until the adapter did the auto shutoff.
    That worried me a bit given it can take 6 hours to charge the player, and?I'm going to be staying in public hostels where the?noise would be too likely to bother others around me.

  • Help with a creative Zen Tough 40gb Model No. dap-hd0

    I have had this MP3 player for a long time, and I had to replace the harddri've in my computer. When I installed the drivers that is on the creative website. Creative Mediasource will not recognize the player. I tried using WMP but it gave me an error message of something like this device uses a driver that is not supported by windows media player roll back to the previous version. I did do that but windows media player 0 will only put files on the MP3 player not take them from MP3 player to computer. I'm just wondering if there is a archi'ved driver somewhere or am I stuck without a way to get songs off of my MP3 player. Thanks

    There was one other method that worked for me some months back, and that was to first revert back to Windows Media Player 0 by removing WMP and Windows Media Player Runtime and to also use add/remove programs and remove all Creative software, then try adding your firmware onto your MP3 Player. After the firmware was installed, I could go back and add all my software. At a later date, by accident, I updated my WMP0 to WMP and everything still worked fine. I can't stand to use WMP 0 for my MP3 Players.
    That was information that I got off fixya.com ( a repair site for MP3 Players of all brands)
    luvmyrescuedogs
    Message Edited by luvmyrescuedogs on 04-9-2008 09: AM

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