Help with phone recognizing new number

I switched my phone number to another line on my plan and cancelled the previous line.  The CSR told me that everything worked fine, and if I powered my phone off and back on my phone would be updated with the new number.  Well I hung up with her, powered my phone off and on, and under my phone number in settings it still says the old number. So I logged in online and my phone shows its with the number I switched it to so that's correct.  I even powered it off and took the sim card out and put it back in and it stil wont recoginze the new number. Now I can't call the CSR back for help because it's the only phone I have and it says I'm roaming.  Please help! Thanks

What kind of phone do you have?

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