Help with phone runaround
I have been with Verizon for many years and I am very disappointed with the service I am receiving with my daughter’s phone. She has been having problems with her phone which is a Palm Pre 2. Last month she was shipped what was supposed to be a “new phone” to fix the problems she was having with her phone that is under warranty. The new phone arrived and is worse than the phone she sent back. The phone continually shuts off and freezes up. Today she went back to the store for the third time this month and was told we are sorry your phone is a piece of crap but you are eligible for an upgrade at a discounted price, or we can ship you a refurbished phone. I am sorry the model of phone she has is crap but it is an insult to be told we need to pay for an upgrade to fix something that is under warranty. You have refurbished phones because they didn’t work and someone sent them back. I don’t think we are asking for much; just a phone that works! It would also be nice to be able to email someone from Verizon. The contact us page is a never ending loop that never gives you the option to email.
I believe these are mostly customer to customer forums with occasional review by employees. I actually sent an email this morning from the contact us tab at the top. You do have to go through a couple steps, but it was easy enough to do.
You also have the option of filing a warranty claim through the manufacturer of the phone (HP). You may get resolution through them, but will be without your phone for the time it takes to ship to them, etc. I am in no way trying to defend VZ, but they offer up the refurbished phones so that you are without a phone for a much shorter period of time than if you go through the mfr. The issue is the level of customer service in the wireless industry is pretty poor compared with other businesses.
Similar Messages
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Help with phone line in new home
I hope someone can help me.
I have moved into a new rental flat. There is a telephone socket and the phone still works. I was able to get the number by calling my mobile.
However, how do I find out who this is connected to? Although it is not in my name someone is either going to get a bill at somepoint or a company will be out of pocket.
If I cannot find out who it is connected to, how do I trasnfer it?
I also, only want to get internet access, but if I am required to set up a new telephone, can I only do this with BT? Some years ago I got stung by setting up a phone acount with BT and getting my internet through another provider a day later who transferred the phone line and I ended up having to pay BT a full years contract. How do I avoid this?
Very grateful for assistance.Keith_Beddoe wrote:
What happens if you dial 150, do you get connected to BT?
sky use 150 as well so they may well answer the call?
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If I have solved your Issue please click the "Mark as accepted solution" button. -
How can I get technical help with phone. can i do it online
I tried phoning EE technical help from landline, after an eternity a computerised voice said sorry you have problem try again later. Can i get tech help for problem with my phone online, thank you
Yes, try DEVICE HELP
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I am new in this forum and you guys may have discussed this already, but I am so confused and have received so many conflicted answers, including from the Skype customer service that didn't really understand my question, that I got a migraine. I am therefore asking for your indulgence and would greatly appreciate your help.
Here is my current situation: I make many calls abroad to tons of different countries. I've had a VOIP landline with lingo.com for the past 5 years. I am very happy with them, they are cheap, and they covered my needs. I didn't see the need to have a cell phone, except from cases of emergency or for travel, in which case, I have a "dumb" phone with AT&T Go Phone, which costs me $100 a year for 50 days of talk, i.e. charging $2 for one day use. So far, I've been supremely happy with these choices because my phone bill came to $600 a year tops, not to mention that if I ever called foreign cell phones, Lingo would charge me automatically without me having to buy credit.
Now recently I discovered that it wouldn't be a bad idea if I were more mobile and also had internet on the go because I sometimes need it and, when I travel, it's not a great idea to always look for a McDonalds to stop and use their free wi-fi. Additionally, my home internet sometimes goes offline, and I don't like not having a phone or rely on the prepaid cellphone, whose battery I may or may not have charged, or which may or may not have credit. I am therefore considering the following configuration:
1) I cancel Lingo. COMPLETELY. I don't have a landline any more. The End.
2) I get a Samsung Galaxy S4 through T-Mobile for $50 a month (including 500 MB data) or $60 a month (including an additional 2 GB of data).
3) I get a Skype Unlimited World subscription for $147 a year (I think) AND a Skype number. I can use the Skype number for international calls and I presume it will ring on my cell phone if someone calls me without a problem.
My question now is this: I happen to like the idea of my existing cordless phone at home with its four headsets. I would therefore like to retain those and NOT buy new phones or rely on my cell alone. I therefore don't want to buy a Skype dedicated cordless phone from the Skype website. I heard that there are adapters out there that convert traditional cordless phones that people use for landlines into Skype phones.
Is this true? Do you know which one is good? Will there be any issues using it? Above all, do I need to have a landline in order to use a cordless phone with Skype? As I said, I want to cancer my existing Lingo landline, so all I want to keep is Skype and of course my new cell phone.
Again, I would be most grateful for any help you may offer me because I am going crazy with all conflicting answers and for some reason some people don't seem to understand my questions. Thanks.I have not had a landline for years. I started with a dedicated PC with a USB Skype adapter (my backup) and moved to a Freetalk Connect Me. The Connect Me device is an all-in-one replacement that allows me to be signed into Skype and use my home phone. I tied this into my house phone wiring and have my Panasonic wireless DECT 6.0 basestation plugged into one of the jacks. Some people use a dedicated Skype account for their phone whereas I just have the one account. When someone rings me all my computers ring as well as my house phone. I did have one Freetalk Connect Me fail on me (in 1.5 years) but the replacement is much cheaper than buying a dedicated cordless phone. Some people have claimed the phone quality is terrible. I have been pleased with the quality overall, and the speakerphone option on my handset resolves issues when I dial into other VOIP systems that are low volume.
So basically you need:
A Skype ATA adapter like the Freetalk Connect Me ($60) which needs a traditional Skype ID
The Unlimited World Plan ($14 a month = $168 a year unless there is a 1 year plan promo for cheaper)
A Skype online number ($30 a year if you have a subscription, so buy the subscription first)
You existing phone handset and Internet.
I still have a cell phone for emergencies and other uses. Be aware once you commit to a phone number you can't change it until the online number subscription is up. You can however add another phone number to the account for the same price. So it may be best to chose a number that is local for most your contacts or family members no matter where you are.
Make sure the Unlimited World Plan works for you. Most of the subscriptions do not include mobiles and special numbers in all countries. Those calls will require credit and raise your Skype costs considerably (like 30 cents+ a minute, etc.). You can set your Skype credit to auto-charge if you are looking for a method of auto-payment for non-covered calls . So while it doesn't bill you for the call specifically, it bills you (indirectly) for a block of Skype credit. It can be real hard to impossible to get refunded/partially refunded for services so you can always pay by the month/3 months to test the service out longer than a free trial, but it will be more expensive. If you do try a free trial or if you are using a subscription, you can cancel it at anytime to avoid getting billed the following month. Your service would continue until that month of service ends. All the unlimited plans have a fair usage policy so in that sense they are limited. Generally this means the average user won't reach the limit and those that do tend to be using the account for something other than personal use.
Unlimited World Plan specifics:
Call landlines and mobiles in:
Canada
China
Guam
Hong Kong SAR
Puerto Rico
Singapore
Thailand
United States
Call landlines only in:
Andorra
Argentina
Australia
Austria
Belgium
Brazil
Brunei
Bulgaria
Chile
Colombia
Costa Rica
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Guadeloupe
Hungary
Iceland
Indonesia(Jakarta)
Ireland, Republic of
Israel
Italy
Japan
Korea
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Mexico(Guadalajara, Mexico City, Monterrey)
Morocco
Netherlands
New Zealand
Norway
Panama
Paraguay
Peru
Poland
Portugal
Romania
Russia
Russia(Moscow, St Petersburg)
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Taiwan
Turkey
United Kingdom
Venezuela -
Help with phone recognizing new number
I switched my phone number to another line on my plan and cancelled the previous line. The CSR told me that everything worked fine, and if I powered my phone off and back on my phone would be updated with the new number. Well I hung up with her, powered my phone off and on, and under my phone number in settings it still says the old number. So I logged in online and my phone shows its with the number I switched it to so that's correct. I even powered it off and took the sim card out and put it back in and it stil wont recoginze the new number. Now I can't call the CSR back for help because it's the only phone I have and it says I'm roaming. Please help! Thanks
What kind of phone do you have?
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Need help with phone repair service.
Hi,
I accidentally dropped my Nokia Lumia 520 mobile phone, it was functioning normally at first but then it just stopped working after a few days. The AllPhones store that I purchased the phone from had closed down, and the closest AllPhones to me also closed down.
My phone's 1-Year Warranty has not ended yet, is there another way that I can get the phone repaired under its warranty?
Regards,
AnneHi, AnneFatma.
Welcome to the forum.
What do you exactly mean when you say, "it just stopped working"? Does that mean, the phone is no longer turning on? Before sending it in, you can check these easy fixes first: http://www.nokia.com/us-en/support/product/lumia520/troubleshooter/ .
Note: The link is intended for the US. Otherwise, tell us your location so we can give you the correct link.
If the above troubleshooting steps did not work, you can look for the nearest Nokia Care Points located in your area using the links that were given by @farby.
Note: If you can, back up your files to avoid data loss. It's also worth reading the: NOKIA MANUFACTURER’S LIMITED WARRANTY FOR NOKIA WITH WINDOWS PHONE to know which are and which are not covered by the warranty.
Hope this helps. -
I am obviously completely stupid as for the second time I have been trying to sync my phone so I can keep my calendar on the computer and can not do it. In fact I have been trying for the past few hours.
I have uploaded the ovi store and have received the text and it says that I am only partly synced and that I need to go into my phone and select to connect with ovi.com- but when I go into the devices available I only have mobiles.
What am I doing wrong- surely it can't be that hard- any help appreciated!Hi, assuming you have an Ovi account, go to Ovi.com and sign in (on your PC) go to contact or calendar on the tool bar at the top and select, then set your device, then choose send settings, keep computer browser open, and you will get a txt messagefrom Ovi with sync settings, use the pass key from Ovi to open txt, Now ON PHONE go to settings-connectivity- and in your synchronise/data transfer options choose change sync profile, you will have Ovi.com as a choice now so choose it and sync, Just make sure you only have Contacts, Calendar and Notes ticked and then sync. These Items will now all be available in 'the cloud' and you can sync, restore even if you don't have the info on your pc.
Hope this helps, you will probably get better instructions when you visit Ovi.com !
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
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i'm using Nokia N73 Music Edition with 2GB memory card. My problem is that sometgime my phone inform that my memory is fuu and need to delete some data. Dont really understand what it mean. I also like to know how to manage my phone memory.
please remove the memory card and then format the unit using code *#7370#.note all ur data in phone ie contacts messges and calendar note u created will be deleted.
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I'm in the UK and I'm on the Orange network.
I have a Curve 8900 and have had it for a year and a half.
My problem is that I had to redownload the BlackBerry AppWorld because mine wasn't working, yet when I tried to reboot it after downloading it, as soon as the 'verifying security software' got to about 97%, my homescreen disappeared and it went to bright white screen. I have pulled the battery and rebooted it a total of 7 times now and it is doing the exact same thing. I cannot use my phone to try anything.
My apps installed are Facebook, The Weather Channel, BlackBerry AppWorld, BeBuzzFree and Horoscopes. I was going to download the WhatsApp before this happened.
I'm at a loss of what to do.I solved it! All is good. I rebooted it whilst connected to my laptop and it's working fine now. Must've just needed to be connected with the software.
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So I've never plugged my iphone 4s into my Sony laptop before and I was wondering that if I do will it delete anything I have on the phone like pictures or music?
So I basically can't plug my iphone into my laptop? What content will it replace it with?
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Need help with phone number keypad please
I have found when using my iPhone to call certain phone numbers requiring me to enter an extension number, I'll get a message that it's an invalid extension and try again, I try at least 2-3 times and still get the same message. Well I'll call back on a different phone and enter the exact same extension and it goes through. It's not always the same phone number/extension but it happens everytime I make a call on my iPhone that requires an extension to be keyed in.
Does anyone have any suggestions or idea what I can do? I've reset the phone several times but it doesn't help.
Thanks in advance,
iPhoNettieTime to give AT&T a call.
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Hi
I am making a NokiaPhone applet in Jbuilder. I want the phone applet to look like the actual phone. I have a menu Button just like we have on the phone keypad. I want that when the user clicks on the menu button the menu should show up in the textarea that i have made. I want menu items like phonebook, games, clock to show up. I dunno how to display that in the text area one below the other. Can somebody please help???
Thanx
SugarMaybe something like this:
menuArray = { "phonebook"," games", "clock" };
for( int j = 0; j < menuArray.length; j++ ){
textArea.setText( menuArray[j] + "\n" );
} -
I would like to find out what I need to change in the settings to be able to hear the phone ring when I am using the stereo headphones that plug into the side of the phone? I can't hear it ring through them. I basically use them in place of a bluetooth headset. Usually I use them when I am outside working. Much less of a drain on the battery than a bluetooth. Thanks for any help!
Debbiefirehawk8482,
Let's get you connected again ASAP! What zip code are you located in? Are there any bars of signal on the device? Know any other users in your area who are being affected?
EfrainM_VZW
Follow us on Twitter @VZWSupport -
I need help with phone number transfer
I just purchased the iphone and I can not get service yet. My cell phone is without service now, but the iphone does not have service yet. How can I check to see if I entered everything correctly, I did not get any errors.
Time to give AT&T a call.
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Need help with phone. Verizon services stopped working????
My phone was working perfectly fine today until it said that my Verizon services have stopped working. My account is up to date. I have already restarted my phone numerous times and it still says the same thing. Also went back to factory settings.
firehawk8482,
Let's get you connected again ASAP! What zip code are you located in? Are there any bars of signal on the device? Know any other users in your area who are being affected?
EfrainM_VZW
Follow us on Twitter @VZWSupport
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