Help with premier elements 12

help with installing premier elements 12

vjartwork
This is not Adobe. This is a user to user forum. Because of the generality of your question, it sounds like you believe that you have contacted Adobe.
If you want Adobe (via its Adobe Chat)  installation help, you might click on the following link, and, when it opens, select the statement "I still
need help" to bring up the Adobe Chat to discuss "Downloading, Installing, and Setting Up".
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=downloading-installing -and-setting-up
The important initial questions
a. On what computer operating system do you want to install Premiere Elements 12?
b. Do you have installation files downloaded from Adobe or installation disc from box packaging of the product purchased from an
authorized reseller?
c. Have you tried to install the program yourself and run into problems? If so, what kind?
Here is an Adobe document on the subject of product installation
http://helpx.adobe.com/premiere-elements/getting-started/install-pre.html
If you want input here on installation of Premiere Elements 12 on a user to user basis, please supply more information as indicated above.
Thank you.
ATR

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    I have Win7.  Everything was working until my driver got updated by MicrosoftUpdates.  I rolled back the driver but still get the error/warning that the driver is not optimal.  Cannot see a preview of my video once it's uploaded.    I loaded an older driver from the Nvidia site (9.18.13.2723 dated Sept 12, 2013) but still no luck.  Any suggestions?

    Just FYI - I do NOT let Windows Update install graphics drivers... I make that choice myself... in fact, I have Windows Update set to notify only, NOT automatic update, so I may look and choose all updates
    Hide Windows 7 Updates that you do not Ever Want to Install
    Remove from Windows Update http://technet.microsoft.com/en-us/magazine/ff382716.aspx
    In the list of updates, right-click any update that you don’t want to see again, and choose Hide Update. If you later change your mind—or if you just want to see a list of the updates you’ve chosen to hide—on the main Windows Update page, click Restore Hidden Updates.

  • How do I open projects created using Premier Elements 8 with Premier Elements 13

    how do I open projects created using Premier Elements 8 with Premier Elements 13

    ATR
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    I did delete Prefs file and try again to open the app then the project and received the same problem.  And the scratch disks were all directed to the Elements 13 path
    Yesterday I did try additional solutions
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    GDBMB

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  • Help with PS Elements?

    Says my redemption code does not exist. It does. I've entered it 11 times!!!!!! I'm trying to get a serial number for Photoshop Elements.

    Hi,
    Sincerely appreciate your help.  Running Windows 7 on a  Dell XPS420.  System has been very stable for years.  Before purchasing the Epson r2000, I owned an r1800 which was an excellent printer but after seven years started to exhibit paper feed problems.  The r1800 worked with all applications and I was well satisfied with the saturation, contrast, etc. printing mostly 8x10 and 11x17 prints. 
    Thank you for the information about the # of installs for PS E11, will try uninstall/reinstall this morning.
    Will let you know how things go.
    Richard
    Date: Thu, 12 Sep 2013 19:47:38 -0700
    From: [email protected]
    To: [email protected]
    Subject: Barbara Brundage, can you help with PS Elements 11 and Epson R2000 printer issue?
        Re: Barbara Brundage, can you help with PS Elements 11 and Epson R2000 printer issue?
        created by Barbara B. in Photoshop Elements - View the full discussion
    What operating system are you using?
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5678022#5678022
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  • How to use LightRoom with Premier Elements?

    I have recently learned LightRoom 5 and feel fairly comfortable with it. I'm now in the process of working on movie editing starting with Premier Elements 11. I'm just starting to go through it and I see that it integrates with an organizer that seems germaine to the Elements group. Issue is that I'm already using LR for organization. Am consequently a bit confused.
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    I use Lightroom 5.2 and Premier Elements 11 on a fast video optimized i7 PC laptop with lots of memory.  It even has a Blu-Ray burner!
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  • What file do I play on my computer in a AVCHD disk folder created with premier elements 12?

    What file do I play on my computer in a AVCHD disk folder created with premier elements 12?

    Phantomkeeper
    Just in case note...the DVD-VIDEO folders/files structure is different from that of the AVCHD format.
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    VIDEO_TS Folder
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    and your video is typically found in VTS_01_0.VOB file in the VIDEO_TS Folder
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    If you take the BDMV Folder from the Premiere Elements AVCHD (with menus) burn to folder into a 3rd party software like ImgBurn, you can put the BDMV Folder on a DVD or Blu-ray disc (to get BDMV Folder and an added CERTIFICATE Folder) and play that back with menus on a Blu-ray player that supports those formats on a supported disc type.
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    but I was looking for the file like the VIDEO_TS file that plays from the menu in a DVD folder.
    I have never gotten the VIDEO_TS.VOB file (standalone file) in the VIDEO_TS Folder to playback with a computer player or any other. So, please explain how you have accomplished this, including the player name and whether standalone or computer.
    Please review. If you need clarification on anything written, please do not hesitate to ask. The situation above is my take on the matter.
    Thanks.
    ATR

  • Burn DVD with Premier Elements 12

    When I try to burn a DVD with Premier Elements 12 it gets stuck at 5%.  I cannot cancel it.  It just keep running.  It was working before, but has not worked the last 3 times I tried it. 
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    Things and Software to AVOID when authoring/burning a disc... says Encore, but also applies to Premiere Elements and disc burning
    Start --> http://forums.adobe.com/thread/608660
    #2 has WHY Explained http://forums.adobe.com/thread/607390
    Plus http://forums.adobe.com/thread/562941
    http://helpx.adobe.com/creative-suite/kb/cd-dvd-drive-recognized-application.html
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  • Barbara Brundage, can you help with PS Elements 11 and Epson R2000 printer issue?

    Seeking help with PS Elements 11 which does not work with Epson r2000 printer.  Epson tech support could not fix, said it is PS e11 problem.  Receive prompt on PS e11 screen when I try to print stating "not compatible or settings are not correct.  Have set PS to manage color and printer manages color to off.  Would appreciate any suggestions.  Thank you.

    Hi,
    Sincerely appreciate your help.  Running Windows 7 on a  Dell XPS420.  System has been very stable for years.  Before purchasing the Epson r2000, I owned an r1800 which was an excellent printer but after seven years started to exhibit paper feed problems.  The r1800 worked with all applications and I was well satisfied with the saturation, contrast, etc. printing mostly 8x10 and 11x17 prints. 
    Thank you for the information about the # of installs for PS E11, will try uninstall/reinstall this morning.
    Will let you know how things go.
    Richard
    Date: Thu, 12 Sep 2013 19:47:38 -0700
    From: [email protected]
    To: [email protected]
    Subject: Barbara Brundage, can you help with PS Elements 11 and Epson R2000 printer issue?
        Re: Barbara Brundage, can you help with PS Elements 11 and Epson R2000 printer issue?
        created by Barbara B. in Photoshop Elements - View the full discussion
    What operating system are you using?
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5678022#5678022
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5678022#5678022
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5678022#5678022. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Photoshop Elements by email or at Adobe Community
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Problems with downloading Photosop Elements 12 bundled with Premier Elements 12

    I purchased the online version of Photoshop Elements 12 bundled with Premier Elements 12. Only the Premier Elements (Video) loaded andis available to use. How do I acces the Photoshop portion of the download?

    Southern paperazzi have you contacted your I.T. department or disabled any security software which maybe preventing the installation from completing?

  • I am trying to make a time lapse video with Premier Element 13. When trying to publish it at about 15% of work done it stops and in a new screen it says an unknown error, what am I doing wrong?

    I am trying to make a time lapse video with Premier Element 13. When trying to publish it at about 15% of work done it stops and in a new screen it says an unknown error, what am I doing wrong?

    Click on the blue Internet Recovery in nbar's post. That is a link to what computers can run Internet Recovery.
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    When you reboot, use Setup Assistant to restore your data.

  • Any chance to have a working system with Premier Elements?

    I've tried a good number of different video editors for HD video editing and they all lack certain features here and there that I find necessary for myself. I don't want anything out of this world, just a good, solid performance combined, ease of use, easy video clip import, good image quality from rendering and - that's it. Nothing special. No fireworks, do dancing girls...  Now, out of all the programs Premier Elements seemed to be very good, BUT it lacked the stability. Big time... Once I was working with that, the program just kept on crashing. Even if it would crash only once every 30 minutes, I could have taken that, but no... Had to be every second minute...
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    Welcome to the forum.
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  • Need Help Downloading Premier Elements 8 Purchased With Computer (Dell)

    Hi, I originally purchased my computer from Dell, including Adobe Premier Elements 8. Due to an unrelated issue I had to wipe the hard drive and reinstall Windows 7. How can I get Premier Elements back? I am registered and have the serial number. I tried the chat support but they could not help me, as they only supported the current version. Thanks in advance for your help.

    jpmp1066
    I am not sure if you have any comeback with Dell on this, surely not with Adobe, since this is a pre-install deal with Dell. Do you have anything in your Dell paperwork that guarantees you installation files in a case such as this?
    If the situation were such that you had version 9.0/9.0.1 or later instead of 8.0/8.0.1, the story might have a better ending.
    There is a web site that offers tryout downloads for versions 9 through 11. After you download the tryout of the
    version for which you have the purchased serial number, it is just a matter of inserting your purchased serial number in it.
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    ATR

  • Problems with Premier Elements 7 Opening Earlier Projects

    I have used Premier Elements 3 to create many 15-60 minute videos, most built from Photoshop Elements slide shows imported into Premier, and most with DVD output designed. After installing Version 7, I attempted to open these projects which it is supposed to do. A minority will open fine. The balance either cause the error "The project cannot be loaded - it may be damaged or contain outdated elements".
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    Just a thought....
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    According to the Adobe party line Premiere Elements 7 PDF, you can open projects created in earlier versions of Premiere Elements in Premiere Elements 7, but you cannot open projects created in Premiere Elements 7 in earlier versions.
    Do you have Premiere Elements 3 and 7 on the same computer at this time?
    The Adobe suggestions is, if problems in this regard and instead of right clicking the project file in its saved location, then:
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    Check it out to see if I have interpreted this info correctly
    http://help.adobe.com/en_US/PremiereElements/7.0/WSB51FF526-3E14-430c-B388-FD0B747547E9.ht ml

  • Need help installing premier elements 10

    I installed the adobe photoshop elements 10 no problem. But once I tried installing the premier elements 10, I kept getting an error message half way through the installation progress. Here is what it says. Can someone please help. Thanks for your time.
    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 8 error(s), 7 warning(s)
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
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    ----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
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    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
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    ERROR: DW050:  - Photoshop Camera Raw for Elements 10: Install failed
    ERROR: DW050:  - Smartsound1: Install failed
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    ERROR: DW050:  - Adobe Premiere Elements 10_LangPacken_US: Install failed
    ERROR: DW050:  - Smartsound2: Install failed

    troythorngolf
    Lots of conflicting information, but let us see if any can be sorted out.
    1. You have a new Mac Book Pro computer, and you are trying to install Premiere Elements 10 Mac on it.
    a. Is the installation disc an Adobe installation disc that specifically says "Adobe Photoshop Elements 10 & Adobe Premiere Elements 10" and is further labelled DISC 3 OF 5? If not, then I am guessing that you have an unauthorized copy. Did the sale to you go through Adobe with regard to transferring the license from the "someone" online seller to you?
    b. Adobe allows a purchased serial number for the product to be used on no more than 2 of the users computers. So, a possibility might exist where the seller did not deactivate the product from his/her computer before sending you the product. But, if that were the case, I suspect you would be blocked by a message about too many copies of the serial number on your computers.
    c. When you said that the "Photoshop CD installed perfectly", are you referring to Photoshop Elements 10? And, please confirm whether you installed this Photoshop Elements 10 from the same installation disc as the one that you are using for the Premiere Elements Install.
    d. In the absence of any of the above possibilities, there are special issues to be addressed with installing Premiere Elements 10 Mac. Those are defined in the link that I have cited already.
    e. Besides all the rest, Premiere Elements 10 and QuickTime need to be run under Administrator Privileges. So, you need to set that up. Unless someone steps forward here to detail how to do that with your Mac Computer, please check this out with the Best Buy people. I am strictly an Elements Windows user otherwise I would be giving you a step by step on that aspect of the matter. But, check out the following online link to see if it is helpful with regarding to setting these permissions
    http://kb.eset.com/esetkb/index?page=content&id=SOLN2592
    f. Do no presume that your video card is up to date. Verify that at the web site of the web site of the manufacturer of the video card, the computer manufacturer, or Best Buy Geek Squad. Since you purchased the computer there, they should be very helpful with these details of Administrator Privileges and video card/graphics card update. Do you know how many video cards/graphics cards your computer has and at least one is NVIDIA?
    g. You will need to explain how an "Elements 12" got into the mix. If you want to update Premiere Elements 10, then you need to purchase a serial number for Premiere Elements 12. All the Premiere Elements versions are standalone programs. "Upgrading" related to them refers to a pricing matter rather than updating the existing software.
    Please review and then we can decide what next.
    Thank you.
    ATR

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