Help with Premiere Elements 3.0, won't work with Win7 Home Prem 64bit

Does anybody knows if there's a patch or update for Premiere Elements 3.0 for Win7 Home Premium 64bit? This software is a little bit old, but works great with my WinXP pro. When I upgraded to Win7 Home, 64bit, Premiere Elements 3.0 would not work at all. At first, I thought it was my hardware, but the software just crashed even without any video capture devices connected to my computer. Any help is appreciated.
Thanks!

Well, there's no guarantee version 3 will work on Windows 7 at all -- let alone the 64-bit version.
Have you installed the 3.02 patch for the software? That makes it Vista compatible -- and if anything will make it work, that will.
Otherwise -- and assuming you've got the latest firmware for your video card and the latest version of Quicktime -- if it doesn't work for you, it simply may not. Sorry.

Similar Messages

I downloaded the Valentines Day DVD menu theme in Adobe Premiere Elements 11, but won't work

It's downloaded but it won't set everything up like the other DVD menu themes when you click on them. Why is this happening?

pnasty09
Thanks for the reply. How many of the other themes have you tried so that you know it is just this one theme that has a problem?
Assuming that your Premiere Elements 11 is on Windows 7, 8, or 8.1 64 bit computer, let us try deleting the Premiere Elements 11 settings file which is named Adobe Premiere Elements Prefs.
With Premiere Elements 11 closed,
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 11.0 Folder in which the Adobe Premiere Elements Prefs file exists. In order to see the complete path cited above, be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active.
Thanks.
ATR

Help with Adobe Premiere Elements 11 Editor - Won't work after Maverick upgrade

I bought Adobe Elements 11 in March of 2013. It was working fine until upgrading to Maverick. It will not open now. Adobe will not help without a serial number. Apple does not provide serial numbers when you buy directly from the App Store. After 3 hours of trying to unintall and reinstall, no luck. Apple said to call Adobe back, Adobe says to call Apple. Finally just asked Apple to refund me the $85.00. They said said they ‘can’t’ since I’ve ‘had it for so long’ (7 months ?? ). They said the problem was my fault because I didn’t check and make sure Adobe Elements was compatible with Maverick before installing Maverick. I should mention that it states (on the App Store page) that Adobe Elements 11 is "compatible with OS X 10.7.5 or later”.   Just wondering if anyone else has experienced this problem and if any kind of resolution was achieved?   Again, any help would be greatly appreciated.
Tony

Yes and no help.
See discussion
Please visit http://www.adobe.com/support/contact if there are more questions for Adobe. Thank you.
General Info
Chat start time      Dec 13, 2013 6:52:37 AM EST
Chat end time      Dec 13, 2013 7:08:55 AM EST
Duration (actual chatting time)      00:16:18
Operator      Vaibhav
Chat Transcript
info: Hi, there are several customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.
info: You are now chatting with 'Vaibhav'
Vaibhav: Hello. Welcome to Adobe Technical Support.
Vaibhav: Please allow me a moment while I look into your account & verify the details.
Jerry: okay will wait
Vaibhav: Can you elaborate the issue please?
Jerry: I've been trying to open the app, its does not open it give me an error
Vaibhav: Well we are getting many customer with this issue
Vaibhav: premiere elements 11 is not compatible with MAC 10.9
Jerry: okay what are you doing to resolve the problem
Vaibhav: Well if there will be any update we would inform all the customers right now we have send this to engineering
Jerry: A friend of mine was sent a link that allowed them to reinstall the application and they were also given a serial number as well can't you do the same for me I really need to use this application asap
Vaibhav: for this you need to contact customer services or sales
Jerry: I'm not looking into buying a new copy I NEED HELP!!!!!!
Vaibhav: Well we can not help in this case as this version was released before mac 10.9
Vaibhav: and if you want to use it on MAC 10.9 you would need to purchase Premiere Elements 12 and for that need to contact sales
Jerry: It looks like I am not going to get the same help as every one,just no that you've lost a customer in me
Vaibhav: Well there is nothing that we on chat or phone can do in this
Vaibhav: Thank you for contacting Adobe. Good Bye.
info: Your chat transcript will be sent to [email protected] at the end of your chat.

New JVC GY-HM100u won't work with Premiere Elements 4...?????Help

Does anyone know if, and why Premeire Elements 4 w
ill not work with JVC GY-HM100U camera?
The video uploads into premeire 4, but I have no audio. Please help.
Eric

Eric
You really need to define what you are recording with that JVC camcorder and trying to edit in Premiere Elements 4. Are you recording AVCHD (represented as MPEG4 AVC/H.264) and frame size 1920 x 1080 30 frames per second OR 1440 x 1080 30 frames per second OR what might be AVCHD Lite (MPEG4 AVC/H.264) but with the lesser resolution of 1280 x 720, 30 frames per second?
AVCHD is not supported by Premiere Elements 4. AVCHD support for Premiere Elements exists for versions 7 and 8. There is a special case where, with certain Sony Vaio and Sony Add On, you end up with AVCHD support for your setup. As I recall, in the days of Premiere Elements 4 users who did not have this special Sony Vaio, they needed to convert the AVCHD to a non AVCHD format in order to work with it in Premiere Elements 4.0 (with 3rd party software).
To avoid the speculation, best to download and install the first utility named gspot and give us a read out for Video Codec: Name: Status; Audio Codec: Name: Status; frame rate, frame size, etc. Be sure to indicate what the file extension is for these videos (.mov, .mp4, .m2t, .mts, .m2ts, or other.
http://www.headbands.com/gspot/v26x/quick_start.html
From what I have read this camcorder does not record SD, but is probably recording AVCHD and HDV. If I am on the right track with this one, have you taken time to look at Premiere Elements 4 with other JVC formats, like HDV, besides whatever you are using now?
ATR

Error message while burning DVD with Premiere Elements 13 with Mac Book Pro i7/7200t/mn with 60GO free space available on gard drive. message: "erreur logicielle interne: DVA/premiere/elements/pre12/pre-mediacoreCS7". can someone help burn my DVD (the fil

Error message while burning DVD with Premiere Elements 13 with Mac Book Pro i7/7200t/mn with 60GO free space available on gard drive. message: "erreur logicielle interne: DVA/premiere/elements/pre12/pre-mediacoreCS7". can someone help burn my DVD (the file goes very well with chapters and scenes before burning). thanks very much, response appreciated, Alain

HELP!!!... Premiere Elements 12 suddenly won't open

In December 2013 I purchased and installed Premiere Elements 12 and it was working fine. I have completed a project in it that I am ready to publish, but now when I try to launch the program it gets to the quick time part of loading (if you watch what the text says near the bottom of the window as it loads, it get to quick time and then quits). Really frustrated by this and hoping someone has a solution to help me correct without losing my project. Thanks.
K. Nicole Verwey
<Removed by Moderator>

K. Nicole Verwey
Please do not include contact information in your posts in order to avoid nuisances.
Do you have the latest version of QuickTime installed on your computer?
Can you open a new project? If so, do so, and, while you have the project open, go to Help Menu/Update and update from 12 to 12.1.
ATR Premiere Elements Troubleshooting: PE12: 12.1 Update Released
Have you moved or renamed any of the source media that went into the project after you saved/closed the project?
Can you open a new project?
More later.
ATR

Problems with Premiere Elements 12

I've been using Adobe's "Elements" applications since Vs 3.0. Each release seems to include undocumented features that cause problems, and don't get fixed until a next major release, for which we are charged a tidy sum.
"Premiere 12" and its associated "Organizer" are no exceptions. Background:
1. FINALLY am running a new PC considering I'm using AVCHD "m2ts" file formats generated by Sony HD Camcorder, for which previous PC and versions of Adobe Premiere Elements (8, 10, etc.) were fairly sluggish with their performance. New PC: Windows 8.1, 32GB RAM, >7TB HDD space, Intel i7 CPU, GIGABYTE MB, NVIDIA GeForec GTX 770 Video Adapter...plenty of computing power!
2. Installed Photoshop/Premiere Elements/Organizer on C: drive, default locations.
3. Experienced following problems, for which several have been kind enough to offer suggestions for repair, but none so far have worked.
     a. When adding "text" captions, after a few have been created the control panel for text loses contact with the "Style" and "Effects" modules, making these capabilities non-functional.
     b. When creating menus for discs, the DVD menu navigation operates correctly, but the Blu-ray menus do not. The "Stop" markers, while functional for DVDs, are not functional for Blu-ray discs. When a video is played that encounters a "stop" marker with a DVD build, the end action is properly realized with the main menu then making a reappearance, allowing one to make the next choice. When a video is played through to encounter a "stop" marker with a Blu-ray build, the video does NOT return to the main menu, but rather continues playing into the 2nd movie (or beyond) until it reaches the absolute end of content on the disc...at which time we are then returned to the main menu. Finally reading the manual, it indicates that this is a problem! FIX!?
     c. "Organizer," which works with both Premiere and Photoshop Elements, is highly unstable when working with AVCHD files, while it performs "normally" with still images (photos, etc.). I have over 4,000 AVCHD (m2ts) video clips that I was attempting to bring into Organizer. My first attempt was to let Organizer "see" all of the files and to "bring them into" its catalog. However, after a short period of time, with less than 100 or so video clips identified and thumbnailed, Organizer either stops working and hangs, or crashes totally. I found that to get these 4,000 files into Organizer I had to manually pick around 50 or so files at a time, which Organizer seems able to begin its "first stage" of identifying, creates "placeholders" in the Organizer's screen, then crashes or hangs. At that point, I must restart Organizer, which will then continue on to successfully build thumbnails. This process was repeated until all 4,000+ files were recognized and ID'd. Regarding this issue: I just updated my "Nero" to "Nero 2014 Platinum," which comes with its own "Organizer" or "Media Manager." it is VERY similar in nature to Adobe's "Organizer," with one major difference...IT WORKS! Nero's manager imported not only the 4,000+ AVCHD files into its catalog, but rumaged around my entire system finding photos and video files I'd long since forgotten about! I've not yet used the new Nero video editing/production tools, but won't be surprized if I find that all works equally as well.
Not having any "fixes" for these problems, I find I am forced to use other applications (Vegas 12, Pinnacle 17, or perhaps now "Nero" as well) to get on with our production work. Note: I had been using Adobe Premiere 6.0, then CS-4, for a while but with changes in OSs found that these products as well evolved with issues of their own. Not going to spend the big bucks to purchase more expensive problems that don't otherwise get addressed without spending even more $$$ for the next major updates!
Help?
George

Bill;
YES! It WAS Sonic that I’d suspicioned was at the core of these issues in the past. I’d run into problems a few years ago with various versions of “Creator,” “Roxio,” etc. as well as another similar products, and found “Sonic” to be the common denominator with all similar problems. I had NO idea that Adobe had also chosen to implement a 3rd party’s product (Sonic) as part of their offerings! Well, that says a lot!
Also did NOT know that Sonic had been sold off to Rovi! Searching the internet…shows this was a big deal back in 2010! Hadn’t been following these things! Looks like Rovi is out to capture the world…would be a nefarious event indeed if they fail to maintain what Sonic has sold to various entities which have incorporated their modules into the various products we continue to own and purchase today!
I don’t know which cave or rock that Rovi’s been living under, or which marketing outfit they’d signed up with that provided the evaluation that Rovi appears to be reacting to, but we at least are still engaged in sending off videos around the world via DVD/Blu-ray media (and on rare occasions, VHS tape!). Their assessment that delivery of video by physical disc is dead is either wishful thinking or badly mistaken in my opinion. Try, worst case, supplying a video to a person living on an island off of Queensland, Australia, for example, who has NO internet connectivity!
I know that streaming is a big deal (Netflix, etc.), and that the new buzzword “Cloud” has taken over a lot of the computing world’s philosophy of late…but neither of these “new” ideas are implemented to the extent they would like to believe…and are the domain of mostly “new” users living in areas where these technologies are available. They are cutting off a vast number of video watchers who employ neither of these technologies nor have access to them, who, believe it or not, are still using VHS video tape, DVDs, and/or Blu-ray media to watch videos! The relatively small percentage of individuals who use (can afford, or have access to) either streaming or the cloud does not justify not taking care of business and dropping support for all these products that implement their procured technologies.
I for one have great/fast access to the Internet (50Mbps +), but really am not of the mindset that I trust uploading/saving critical data to the “Cloud,” and do not do so…even though Microsoft’s latest “Window 8.1” and several other procured applications provide plenty of opportunity to do so! I think the latest stories re Hacking proves this point…and I have experienced the loss of stored data (websites) over the years via professional website hosting facilities to the point where I know I don’t yet trust the “cloud” to be the repository of my data either…a service which cannot guarantee either the presence or security of data!
I do also enjoy Netflix’s streaming technology…even though there are occasions whereby a movie is interrupted to buffer additional video data. Sometimes much more frequently than I would appreciate! So…streaming is also not the end all of video watching either! OK…I have rented a DVD or two in the past from Netflix which had been scratched or badly handled, which also provided aggravation as well!
So long as the industry continues to sell the technology of the day to us consumers who invest in their products, and so long as industry will do what they do best…to continue refining and upgrading capabilities, they must also continue to provide the “cross over” technologies, the continued support that would span at least a few generations of video products that will allow us to continue viewing videos obtained at an earlier time. Right now we see VHS tape is already at its end of life usefulness…and yet there remains support for converting such media. We also see the vast majority of products purporting to support DVD and Blu-ray builds…the latest of video products…and yet, the underpinnings of these applications appears to be diminishing already…
Thanks so much for the feedback and update and the opportunity to vent! Do we know how Adobe is/will be reacting to these events? Will they spend the bucks to come up with their own code to replace that which is not supported any longer by 3rd parties?
George

After re-installation of my Premiere Elements 9.0 i have problems with the updates

I re-installed Elements 9.0 on Windows 8.1 64Bit desktop.
It all went fine.
After a while the updater service indicates i have to install following updates :
Photoshop Camera Raw 6.5 Update
Premiere Elements 9.0.1 Update
Adobe Photoshop Elements 9.0.3 Update
The updater starts downloading the updates, and when he wants to install them I get for all 3 the following message :
"Er is een fout opgetreden tijdens het downloaden van deze update. Sluit de download af en probeer het later opnieuw."
or translated
"An error occured while downloading the update. Close the download and try later agian".
Can somebody give me some advice ?
Frederik
PS. I al an Administrator user on my PC

debroyerlecho
Premiere Elements 9 on Windows 8.1 64 bit
There is no need to give up your Premiere Elements 9 because of the downloading situation which you have described. That is, unless you need video editing features that are not offered in your version. Let me give you the how to details....
1. With Premiere Elements 9 closed, download and install the 9.0.1 Update from the following link
Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
2. With Photoshop Elements 9 closed, download and install the 9.0.3 Update from the following link
Adobe - Photoshop Elements : For Windows : Adobe Photoshop Elements 9.0.3 update
On this one, I would suggest that you DO NOT download and install. Since its release, Barbara Brundage (expert) has
recommended no using this update.
Photoshop Elements 9.0.3 | Barbara's Sort-of-Tech Blog
3. Camera Raw 6.5
Adobe - Photoshop Elements : For Windows : Camera Raw 6.5 update for Elements 9
You should not need any more updates after the above mentioned. No further updates.
If you need any help with the Camera Raw manual install or other on this, please let me know...have been
there and done all of this before.
We will be looking forward to the outcome.
Thank you.
ATR

How can i get live help for premiere elements 11

how can i get live help with premiere elements 11

Click I STILL NEED HELP at this next link for Premiere Elements chat
-http://helpx.adobe.com/contact.html?product=premiere-elements&topic=activating-my-product- or-serial-number-issues

Problem with premiere elements 4.0

i am having
problem
with premiere elements 4.0. it keeps on crashing and when i put pictures on the timeline it comes up black. when i try to preview it either it shows black or sometimes the picture but i cant see it to delete if i wanted to. also it gave me a message something like that adbe is running low on memory and i should be caution

This is aimed at Premiere Pro, but may help
Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section, the questions at the end of the troubleshooting link... most especially the codec used... see Question 1

Premiere Elements 4 audio won't play on mp4 files, codecs missing/unavailable on .mov files

I dowlnloaded Premiere Elements 4, and when I import mp4 files, the video plays but the audio will not. I've also tried to import .mov files, and an error message pops up that says "Codec missing or unavailable." I downloaded the latest version of Quicktime, but that didn't change anything. The files will play back on the video camera, but I"m having trouble with them on my computer. The audio on the mp4 files plays in Quicktime, but not the video, and vice versa when I import them into Elements. Any suggestions?

Does Quicktime Pro also edit .mov files on a PC?
Date: Wed, 27 Nov 2013 07:53:14 -0800
From: [email protected]
To: [email protected]
Subject: Premiere Elements 4 audio won't play on mp4 files, codecs missing/unavailable on .mov files
    Re: Premiere Elements 4 audio won't play on mp4 files, codecs missing/unavailable on .mov files
    created by Steve Grisetti in Premiere Elements - View the full discussion
Premiere Elements 4 pretty much works with tape-based digital video. That would be video from a miniDV or HDV tape-based camcorder. It doesn't handle other formats very well.
If you plan to edit MP4s, you definitely want to upgrade to a more current version of the program. If you can't install a current version of the program, you may need to address issues on your computer (such as an outdated operating system or underpowered hardware configuration).
Short of that, you could buy Quicktime Pro from Apple for $29. It will edit MP4s, even on a PC platform.
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HELP! Premiere Elements 10 Video Exporting

Hi,
I'm a new PrElements 10 user, and I am on deadline and need some help, thanks! I'm new to video so talk any help getting me through this is appreciated.
Here's the description of the project:
++ I'm making a cartoon video and am using CS5 with Premiere Elements 5.
++ It is for internet use: website, social media, YouTube.
++ I'm by importing jpegs made from .ai files in CS5. I'm not NOT shooting video or importing video into the project.
++ I'm giving the jpegs the appearance of animation by treating them through the use of FX, transitions, etc. I'm not using AfterEffects, so I cannot create animations that way.
++ The .ai files are sized in widescreen 16:9 at pixel size 800 x 450.
++ The jpegs were exported from these files with the resolution settings: 5 and 425 ppi.
I mocked up a short video using some of the jpegs to make sure the settings were right before I did the whole project. Here are the problems I'm having:
1.) the exported video is not showing in Widescreen. The video is goes all the way to the top and bottom of the screen but the ends are squashed in so the content and characters are distorted to appear taller and thinner than they should.
2.) when i change the export settings, some of them correct the problem and some of them don't. This export preset works to get it into Widescreen but the file size is huge: "MP4-H264 1920*1080p 24".
3. Which brings me to compression. Does PrE have compression to resolve this issue- is it in one of the presets- what compression should I be using? Or do I have to buy a compression program? If so, what do you recommend?
4.) Project Set-up: Is this where I went wrong? Which preset should I be using for this jpeg-driven project? How does that Project Preset affect the input settings and output settings? And should I be using jpegs or tiffs or native .ai files???
5) My project preset is HD 1080i. Is this present affecting this exporting result?
Thanks!

You will find best advice over on the video forum. Most of us here are photographers.
Click on the link below and copy and paste your question again. Good luck.
Video questions: Click here for Premiere Elements Forum

Elements 13 won't work with new camera, it won't update to raw 8.7.1

Elements 13 won't work with new camera, it won't update to raw 8.7.1. I have downloaded the patch, it is installed but the old version is this there in elements. Thanks, esther

OK I think the problem is probably related to the platform swap and you may need your account re-set. Only Adobe staff can do that. You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number and previous case number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on.
Click here to get help now Contact Customer Care

Burning dvd with premiere elements 11

I burn video files on to dvds. I always key NTSC widescreen. Sometimes, the image fills the tv screen. Most of the time however, there is a 2" wide black border around the image, between the image and the edge of the tv screen. How do I get the image to fill the tv screen?

Thank you for responding to my problem. I'm afraid the reading didn't help. All of my 20 files were created with the same camera, the same project settings, the same equipment, etc. But when I burned each of them to their own dvd disc, a few of the programs filled the frame on the tv down the hall. Most however, have a 2" black border around the image. It makes no sense to me.
Date: Sun, 10 Mar 2013 10:32:25 -0700
From: [email protected]
To: [email protected]
Subject: Burning dvd with premiere elements 11
Re: Burning dvd with premiere elements 11 created by John T Smith in Premiere Elements - View the full discussion
Some reading that may help... what you describe SEEMS like a mismatch between your video and your project
Online User Guide http://help.adobe.com/en_US/premiereelements/using/index.html
-Page to download current PDF http://helpx.adobe.com/premiere-elements.html
Importing Video http://forums.adobe.com/thread/1065281
-and project settings http://forums.adobe.com/thread/1112086
Saving & Sharing http://forums.adobe.com/thread/1137128
-Sharing to DVD or BluRay http://forums.adobe.com/thread/1137645
-Sharing for Movies http://forums.adobe.com/thread/1051093
-Sharing for Computer http://forums.adobe.com/thread/1058237
Steve's Basic Training Tutorials... steps are the same for several versions
-http://forums.adobe.com/thread/537685
-v11 http://www.amazon.com/Muvipix-Guide-Premiere-Elements-version/dp/14793 11200/
-All http://www.amazon.com/Tricks-Adobe-Premiere-Elements-Muvipix-com/dp/14 51529724/
-and http://forums.adobe.com/thread/498626
-and http://prodesigntools.com/four-hours-free-video-tutorials-new-photosho p-elements-9-pse9.html
-and http://prodesigntools.com/five-hours-free-tutorials-photoshop-and-prem iere-elements-7-and-8.html
FAQ http://forums.adobe.com/community/premiere_elements/premiere_elements_ faq
TIPS http://forums.adobe.com/community/premiere_elements/premiere_elements_ tips
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Proxy Editing with Premiere Elements 10

I just read the great post on how to proxy edit with version 7 at http://forums.adobe.com/thread/390600?tstart=0, but I cannot find a way to save a preset with Premiere Elements 10 so I could then modify it to display previews in low-res and output in full HD. The online help from the program mentions "creating" presets, but then only describes how to slelect existing presets. Can anyone tell me how to make a new project preset, or better yet, if there is a built-in way to proxy edit with 10? Thanks!

jjenkinsnm
For reasons that I have not figured out, your last message arrived as an email notification of an Adobe post, but it is not posted in your thread yet. In that post you wrote:
The properties for the clips shows:
Type: MPEG Movie
Image Size: 1920x1080
Frame Rate: 23.976
The Interpret Footage settings show under Frame Rate the radio button for Use frame rate from file: 23.9750 is selected, and under Pixel Aspect Ratio the radio button for use pixel aspect ration from file is selected.
I never received a message to change the project preset.
As a test, I imported a clip that was shot at 1920x1080 30fps and added it to the timeline. I did not receive an error message, but this clip also has a red line above it on the timeline (as do the 24 fps clips).
Thanks for the help AT and SG.
Based on the information supplied, I cannot see a reason why your video should be displaying with a red line over its content
IF
a. Your project preset = NTSC DLSR 1080p DLSR 1080p30 @ 23.97
b. You are dragging the import (1080p @ 23.7 progressive frames per second) from Media to Timeline as the first video to be placed on that Timeline
Please review these criteria and let us know if you spot anything that you have as not consistent with a and b.
Keep in mind, when you bring in a file that is 1080p30 into this project set for 1080p24, you would expect to get a red line over the 1080p30 content since there is a mismatch between file and the project settings.
Another important matter that I am not clear on...is your problem only in previewing? Or does the problem go to previewing as well as exported product?
Thanks.
ATR
Add On: After I submitted this post, I saw that your post which I found missing previously is now displaying in your thread.

Help with Premiere Elements 3.0, won't work with Win7 Home Prem 64bit

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