Help with PSE12 after download

I started with a free trial and than bought PSE12 had a IT guy install it cause after i bought it I could never find a place to put my serial number. He had all kind of trouble so he installed the trial to save all my stuff used the dvd and reinstalled the purchesed program now I am have issues with when I go from organizer to editor it is telling me that a sign in is required and when I try it says that I am not connected to the internet or that my clock is wrong, neither is the case. Also my computer is running like a race car whenever I go into PSE. I am afraid it will crash and I need it for my photo shoots. I tried tech help today and got  this < tell the IT admin to give you admin access and than try launching the  application again. I tried all that he said to do c/windows/systems32/drivers/etc and try to relaunch. But PSE was not there to relaunch. So now what. I am afraid my computer is going to crash it runs like a race horse when I am in PSE and it never did that when I was in the free trial.  

We tried to do this in the beginning but could not find where to put the # so my friend copied everything and uninstalled the trial than loaded everything back with the cd. He does IT for a living and usually fixes everything but this ..I am taking it it stAples because I do not want to embaress him. He charged me nothing.. What a mess

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