Help with registering a product  code

I have just purchased a new Mac Book Pro w/Retina display, and it doesn't come with a disc drive. I also purchased Adobe CS6 through Journey Ed. I am a full time student at Los Medanos College. I was instructed by Apple that I can download a trial version and register it with the product code provided on the box. Could you help me in this process?

Not sure what you are asking. If you have the software and the serial then that's all there is to it - download the trial of whatever CS6 product you are referring to, input the serial during install.
Mylenium

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  • Problem description: My MacBook Pro is running really slow. Applications won't open or take up to 10 min.  EtreCheck version: 2.1.5 (108) Report generated December 27, 2014 at 9:15:58 PM CST  Click the [Support] links for help with non-Apple products

    Problem description:
    My MacBook Pro is running really slow. Applications won’t open or take up to 10 min.
    EtreCheck version: 2.1.5 (108)
    Report generated December 27, 2014 at 9:15:58 PM CST
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Late 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.4 GHz Intel Core i5 CPU: 2-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: one day 6:55:8
    Disk Information: ℹ️
      TOSHIBA MK5065GSXF disk0 : (500.11 GB)
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      HD (disk1) /  [Startup]: 498.88 GB (5.04 GB free) (Low!)
      Core Storage: disk0s2 499.25 GB Online
      MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /System/Library/Extensions
      [loaded] com.epson.driver.EPSONProjectorUDAudio (1.30 - SDK 10.4) [Support]
      [not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Support]
      /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
      [not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Support]
      [not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Support]
      [not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Support]
    Problem System Launch Agents: ℹ️
      [killed] com.apple.CallHistoryPluginHelper.plist
      [killed] com.apple.coreservices.appleid.authentication.plist
      [killed] com.apple.icloud.fmfd.plist
      [killed] com.apple.telephonyutilities.callservicesd.plist
      4 processes killed due to memory pressure
    Problem System Launch Daemons: ℹ️
      [killed] com.apple.ctkd.plist
      [killed] com.apple.icloud.findmydeviced.plist
      [killed] com.apple.ifdreader.plist
      [killed] com.apple.nehelper.plist
      [killed] com.apple.wdhelper.plist
      [running] com.seagate.TBDecorator.plist [Support]
      5 processes killed due to memory pressure
    Launch Agents: ℹ️
      [not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
      [loaded] com.carbonite.launchd.carbonitealerts.plist [Support]
      [running] com.carbonite.launchd.carbonitestatus.plist [Support]
      [loaded] com.coupons.coupond.plist [Support]
      [loaded] com.hp.help.tocgenerator.plist [Support]
      [loaded] com.trendmicro.itis.dca.plist [Support]
      [running] com.trendmicro.itis.uimgmt.agent.plist [Support]
    Launch Daemons: ℹ️
      [failed] com.adobe.fpsaud.plist [Support]
      [running] com.carbonite.launchd.carbonitedaemon.plist [Support]
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
      [running] com.trendmicro.icore.av.plist [Support]
      [running] com.trendmicro.icore.main.plist [Support]
      [running] com.trendmicro.icore.wp.plist [Support]
      [running] com.trendmicro.itis.plugin.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.adobe.AAM.Updater-1.0.plist [Support]
      [loaded] com.google.keystone.agent.plist [Support]
      [invalid?] com.jdibackup.JustCloud.autostart.plist [Support]
      [invalid?] com.jdibackup.JustCloud.backupstart.plist [Support]
      [loaded] com.trendmicro.itis.uninstaller.plist [Support]
    User Login Items: ℹ️
      iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      bomgar-scc-20130819-104735 UNKNOWN (missing value)
      bomgar-scc-20130905-143949 UNKNOWN (missing value)
      USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
      WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/Resources/WDDriveUtilityHelper.app)
      WDSecurityHelper Application (/Applications/WD Security.app/Contents/Resources/WDSecurityHelper.app)
      USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
      bomgar-scc-20130819-104735 UNKNOWN (missing value)
      bomgar-scc-20130905-143949 UNKNOWN (missing value)
      HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
      HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
    Internet Plug-ins: ℹ️
      SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
      FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 [Support]
      CouponPrinter-FireFox_v2: Version: 5.0.5 - SDK 10.6 [Support]
      Flash Player: Version: 15.0.0.223 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
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    User internet Plug-ins: ℹ️
      npBcsMcTcIO: Version: Unknown [Support]
    Safari Extensions: ℹ️
      Trend Micro Toolbar [Installed]
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      Carbonite  [Support]
      Flash Player  [Support]
      Paragon NTFS for Mac ® OS X  [Support]
      Seagate Dashboard for Mac OSX  [Support]
    Time Machine: ℹ️
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      Mobile backups: ON
      Auto backup: YES
      Volumes being backed up:
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      Total number of backups: 6
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      Last backup: 2014-12-17 17:14:18 +0000
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          6% coreaudiod
          5% CarboniteDaemon
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          3% JustCloud
          3% Wondershare Player
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      180 MB Finder
      142 MB iMovie
      70 MB Preview
      51 MB Microsoft Word
    Virtual Memory Information: ℹ️
      149 MB Free RAM
      1.04 GB Active RAM
      897 MB Inactive RAM
      1.17 GB Wired RAM
      30.53 GB Page-ins
      1.42 GB Page-outs
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      Dec 26, 2014, 05:17:12 PM /Library/Logs/DiagnosticReports/iPhoto_2014-12-26-171712_[redacted].cpu_resourc e.diag [Details]
      Dec 26, 2014, 03:47:17 PM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-154717_[redacted].cp u_resource.diag [Details]
      Dec 26, 2014, 02:22:01 PM Self test - passed
      Dec 26, 2014, 11:48:03 AM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-114803_[redacted].cp u_resource.diag [Details]

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  • EtreCheck version: 2.1.5 (108) Report generated 4 January 2015 14:29:26 GMT  Click the [Support] links for help with non-Apple products. Click the [Details] links for more information about that line. Click the [Adware] links for help removing adware

    My Mac is very slow and applications take a long time to load, especially Safari and iTunes.  Please help.    I have run the Etrecheck report and these are results.
    Thanks Pat
    EtreCheck version: 2.1.5 (108)
    Report generated 4 January 2015 14:29:26 GMT
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      iMac (21.5-inch, Mid 2011) (Verified)
      iMac - model: iMac12,1
      1 2.7 GHz Intel Core i5 CPU: 4-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 0/DIMM1
      empty empty empty empty
      BANK 1/DIMM1
      empty empty empty empty
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
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      AMD Radeon HD 6770M - VRAM: 512 MB
      iMac 1920 x 1080
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      OS X 10.10.1 (14B25) - Uptime: 0:32:50
    Disk Information: ℹ️
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      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) / : 999.35 GB (717.51 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      OPTIARC DVD RW AD-5690H 
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      Seagate Expansion Desk 2 TB
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      Seagate Expansion Drive (disk1s2) /Volumes/Seagate Expansion Drive : 2.00 TB (1.66 TB free)
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      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
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      /Library/Application Support/Avast/components/fileshield/unsigned
      [loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) [Support]
      /Library/Application Support/Avast/components/proxy/unsigned
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      [running] com.epson.Epson_Low_Ink_Reminder.launcher.plist [Support]
      [loaded] com.epson.esua.launcher.plist [Support]
      [running] com.epson.eventmanager.agent.plist [Support]
      [loaded] com.oracle.java.Java-Updater.plist [Support]
      [running] com.trusteer.rapport.rapportd.plist [Support]
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      [loaded] com.avast.init.plist [Support]
      [loaded] com.avast.uninstall.plist [Support]
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      [loaded] com.oracle.java.Helper-Tool.plist [Support]
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      Default Browser: Version: 600 - SDK 10.10
      AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 [Support]
      AdobePDFViewer: Version: 11.0.07 - SDK 10.6 [Support]
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      Flash Player  [Support]
      Flip4Mac WMV  [Support]
      GoToMyPC Preferences  [Support]
      Java  [Support]
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      Auto backup: YES
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      Total number of backups: 78
      Oldest backup: 2013-07-28 18:09:06 +0000
      Last backup: 2015-01-04 14:29:38 +0000
      Size of backup disk: Adequate
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          2% WindowServer
          1% mds
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          0% mds_stores
          0% com.avast.daemon
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      120 MB Safari
      112 MB com.avast.daemon
      94 MB com.apple.WebKit.WebContent
      56 MB spindump
      52 MB mds_stores
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      904 MB Wired RAM
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    patbythesea wrote:
    Can I assume that with my Mac I do not need any additional virus protection software?  If I do, what should I use?
    See my Mac Malware Guide for help on protecting yourself from malware. You generally don't need anti-virus software.
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