Help with restoring files from back-up to external hard-drive

My laptop died. Took it to Best Buy for evaluation. They had to send it out; but (for $150) were able to back up the laptop's data on an external hard drive.
I have tried to restore my files to the new laptop, but can't figure out how...except to copy them over. Need some help.
The external hard drive included Backup Now EZ. Thought it would be easy, but I am stumped. Tried the "restore" feature, but am missing the boat somewhere...because it didn't work.
Thanks.

That program is made by NTI.
Here is their tech support request page:
http://www.nticorp.com/en/us/support/contact_tech.asp?
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