HELP with restrictions AND the passcode 'turn off' option won't appear. How do I fix both problems?

Hi,
Since updating to the iOS 7.0.2 I have lost the ability to turn off the passcode lock. I put in my passcode and usually the "turn off" option would be available and I reenter my password a couple of time and I can turn it off. It doesn't even give me that option now. The feature is inaccessible. The Simple passcode option is not available either. I like to turn off the passcode lock when I'm at home because I find entering my passcode all the time when I'm at home quite annoying. I also noticed that it says the restrictions are 'on' and I have no idea how they were turned on and have no idea how to turn it off. I don't even know what the restrictions do. I tried typing in what I thought was the password and now have 4 failed attempts. I'm afraid I'm going to get locked out of my phone.
Do I have to reset my phone? Will that even work? What happened and what do I need to do to fix it? HELP!

The Restriction issues should be separate from the Passcode issue. If you cannot remember the Restrictions passcode, the only option is to restore the phone as new, and not use a backup. The Restrictions passcode is contained in the backup.
The Passcode issue. Is this Exchange account from work? If so, the Exchange administrator would be someone from the IT department. They can require a mandatory passcode on the device. It could very well be something from your username/password at work, but they should have advised you of that. Try turning the Exchange account off and then do a reset on the phone. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. After the phone restarts, see if you get access to the passcode settings. If so, then it is the Exchange account. You can turn it back on after that, but you will need to get information from the Exchange administrator. They could possibly be able to change Restrictions, so I would ask about that as well. If you cannot get a Restrictions passcode, as I said earlier, the only choice is to restore the phone as new, and then you would have to sync your content back individually.

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