Help with status of inbound/outbound queues

Hello SDN XI experts!
I hope one of you can offer some assistance with an XI issue we have, as we currently have no XI resource on site and we're stuck in dire straits!
We have had some problems with our inbound and outbound queues in XI, and a search of the net and SDN hasn't helped yet. Basically, if I go in to transaction SMQ1 or SMQ2, I can see that there are files (or do you call them messages?) are building up in our queues with the status READY. To process these files through XI, I am going in to transaction SMQ1 and SMQ2 periodically, and activating the queue. This sets the status to RUNNING, and the files/messages are processed successfully.
What I'm after is how do I either:
a) set the queues so that they are always in status RUNNING;
b) schedule a job to activate the queues periodically; or
c) is there some other thing I am missing?
Sorry if this is a bit vague, but I have no experience of XI at all. If I haven't provided enough info, please ask some questions. Anything you can do to help would be great as I'm manually doing this ten times a day and it's getting tiresome!

Thanks for all your help guys, it's much appreciated as I have ZERO experience with XI...
I have uploaded a screenshot of SMQR to the web, apologies for the quality, but I only have MS Paint on this desktop:
http://img405.imageshack.us/img405/7202/smqrws8.jpg
Luckily, some files have started to queue up again, so I could take some more screen shots! Here is the view of SMQ2:
http://img166.imageshack.us/img166/7086/smq2mv6.jpg
And then when I double click a queue, you see this screen with the queue in the status READY:
http://img248.imageshack.us/img248/3935/smq22ed6.jpg
Until I go in to SMQ2, double click the queue, highlight it and press activate, the files/messages will just stay in XI. After I press the Activate button on the application toolbar in the third image, the files are processed successfully. i.e. If you go in to SXMB_MONI they have a little chequered flag next to them.
Thanks for all your time guys, points will be awarded if you can help me out!

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http://help.sap.com/saphelp_nw04/helpdata/en/e7/555e3c0f51a830e10000000a114084/content.htm
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Help with status of inbound/outbound queues

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