Help with the padlock icon during setup
I just plugged in new ipod for setup and after agreeing to contract, the next screen is showing a padlock icon and I cannot go any further. What do I do? HELP!
The songs are "greyed out" because you have the iPod set to transfer songs automatically. That is also why the padlock icon appears at the bottom of iTunes next to the space used/available.
If you want the songs to be bold and selectable/editable, then you need to change to manually managing your songs.
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I cannot read or write I have been using the iPad With the accessibility icon Is there a video to help teach me To learn how to use this accessibility more efficiently
It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
First, the internet-related issues may be related to adware or a network compromise. I tend to lean more towards the latter, based on your description of the problem. See:
http://www.adwaremedic.com/kb/baddns.php
http://www.adwaremedic.com/kb/hackedrouter.php
If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.) -
My Macbook aliminium unibody from late 2008 will not boot. I reach the grey screen with the apple icon and the spinning grey gear. I used disk utility to boot it but it said integrity test failed. I don't know what to do can anyone please help?
Sounds like you may have a harddrive issue. You are probably going to need to get that changed out and then install the OS X again to get it going.
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I'm new to Photoshop Elements and just getting started. While in the organizer I have one group of photos up to learn with and now it says Edit in Progress with a padlock icon. How can I remove this so that the photos will be restored to normal?
Go back to the editor and close the photo there.
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I can't open mail, all I get is a white page with the 5 icons at the top right, the flag, folder etc. then the white pages disappears. I have rebooted, reset my iPad, still can't get mail to open. HELP anyone....tnx
Hello tomzmem,
Welcome to the Apple Support Communities!
This situation does sound very frustrating. I know that you have tried some great troubleshooting steps already and the issue remains unresolved. Have you forced the Mail application to close and then opened it back fresh? If not, this is the next troubleshooting step I would suggest. Please let me know if the issue remains unresolved.
Force an app to close in iOS - Apple Support
Have a great day,
Joe -
hey my iphone was working perfectly and then i sent it to check up and it came back with the itunes icon and data cable on it. so i tried plugging it in the computer and a message on itunes came up saying theres a problem with your phone and it may be damaged and cannot be activated. HELP PLEASE!!
Why on earth send a Worning phone for service sounds like cutting up a Heaththy PET to see how it looks on the inside
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ive had my iphone 5 for just over a year now.. its all of a sudden decided to shut down on me.. ive tried everything to get it switched back on again but nothings working, when i connect the charger it jst flashes with the apple icon.. anyone help?
Did you try a reset, hold the power button and home button until you see the apple then let go? Did you try to restore as new in iTunes on your computer?
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My iPod touch shows that it is charging but it actually doesn't charge and I've tried to restore/ restart it because the only icon is the charging icon, the one with the battery icon with a bit of red fill and a small lightning icon below it. Can anybody help me and give me solutions before I go to an apple service center?
Place the iPod Touch into DFU mode. This will be similer to what the factory would do to install the iOS onto new iOS devices.
Placing it into DFU mode will allow you to "format" and install the current iOS for that device.
To place your iOS device into DFU mode.
First connect you iOS device to you computer.
Open iTunes if not already open
Now turn off your iOS device using the power swipe.
Press the home and sleep button on your iOS device for 10 seconds.
Release the sleep button but carry on holding down the home button. For another 10 seconds.
Your iOS device should now be on DFU. Click on restore and iTunes will download the lastest iOS for your device.
Hopefully that sorts it if not, you will have to go to a sevice centre or call Apple Care up and get them to collect it and repair it. (replace it) -
Hi can you help with the following panic attack report,
hi can you help with the following panic attack report, macbook pro OS 10.7.3
Interval Since Last Panic Report: 157997 sec
Panics Since Last Report: 1
Anonymous UUID: 7ADCF50C-CC18-405E-9D5C-03325D3A83FA
Thu Mar 29 05:37:28 2012
panic(cpu 0 caller 0xffffff80002c266d): Kernel trap at 0xffffff800021d905, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffef801a845328, CR3: 0x0000000019452019, CR4: 0x00000000000606e0
RAX: 0xffffff801a8450d8, RBX: 0xffffff800e79f340, RCX: 0xffffff801a8450d8, RDX: 0xffffef801a8450d8
RSP: 0xffffff80a4623e90, RBP: 0xffffff80a4623eb0, RSI: 0x0000000020c85580, RDI: 0x0000000000000001
R8: 0xffffff80008bd890, R9: 0xffffff80058aeac8, R10: 0xfffffe80539a9928, R11: 0x0008000000053d89
R12: 0xffffff800e79f370, R13: 0xffffff8000846288, R14: 0xffffff801a8450c0, R15: 0x0000000000000001
RFL: 0x0000000000010206, RIP: 0xffffff800021d905, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0xffffef801a845328, Error code: 0x0000000000000002, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80a4623b50 : 0xffffff8000220702
0xffffff80a4623bd0 : 0xffffff80002c266d
0xffffff80a4623d70 : 0xffffff80002d7a1d
0xffffff80a4623d90 : 0xffffff800021d905
0xffffff80a4623eb0 : 0xffffff800021daad
0xffffff80a4623ee0 : 0xffffff800023caa9
0xffffff80a4623f10 : 0xffffff800023cb36
0xffffff80a4623f30 : 0xffffff80005a3258
0xffffff80a4623f60 : 0xffffff80005ca448
0xffffff80a4623fb0 : 0xffffff80002d7f39
BSD process name corresponding to current thread: SophosAntiVirus
Mac OS version:
11D50b
Kernel version:
Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64
Kernel UUID: 7B6546C7-70E8-3ED8-A6C3-C927E4D3D0D6
System model name: MacBookPro8,3 (Mac-942459F5819B171B)
System uptime in nanoseconds: 5720232329361
last loaded kext at 5694112402758: com.apple.iokit.IOSCSIBlockCommandsDevice 3.0.3 (addr 0xffffff7f807a3000, size 86016)
last unloaded kext at 248390619372: com.apple.driver.AppleUSBUHCI 4.4.5 (addr 0xffffff7f80a4e000, size 65536)
loaded kexts:
com.sophos.kext.sav 7.3.0
com.apple.driver.AppleUSBCDC 4.1.15
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AppleHDA 2.1.7f9
com.apple.driver.AppleMikeyDriver 2.1.7f9
com.apple.driver.AppleIntelHD3000Graphics 7.1.8
com.apple.driver.AGPM 100.12.42
com.apple.kext.ATIFramebuffer 7.1.8
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.5d4
com.apple.driver.AppleMuxControl 3.0.16
com.apple.driver.AppleLPC 1.5.3
com.apple.ATIRadeonX3000 7.1.8
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.1
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Brcm4331 513.20.19
com.apple.iokit.AppleBCM5701Ethernet 3.0.8b2
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleAHCIPort 2.2.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 167.3.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.1
com.apple.driver.AppleIntelCPUPowerManagement 167.3.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.0.3
com.apple.iokit.IOUSBMassStorageClass 3.0.1
com.apple.kext.triggers 1.0
com.apple.driver.AppleAVBAudio 1.0.0d11
com.apple.driver.DspFuncLib 2.1.7f9
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.iokit.IOBluetoothSerialManager 4.0.3f12
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAVBFamily 1.0.0d22
com.apple.driver.AppleHDAController 2.1.7f9
com.apple.iokit.IOHDAFamily 2.1.7f9
com.apple.iokit.IOAudioFamily 1.8.6fc6
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMC 3.1.1d8
com.apple.driver.IOPlatformPluginFamily 4.7.5d4
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.kext.ATI6000Controller 7.1.8
com.apple.kext.ATISupport 7.1.8
com.apple.driver.AppleIntelSNBGraphicsFB 7.1.8
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.3f12
com.apple.driver.AppleUSBBluetoothHCIController 4.0.3f12
com.apple.iokit.IOBluetoothFamily 4.0.3f12
com.apple.driver.AppleThunderboltDPInAdapter 1.5.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.5.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.1
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.3
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.driver.XsanFilter 403
com.apple.iokit.IOAHCISerialATAPI 2.0.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.3
com.apple.driver.AppleThunderboltNHI 1.3.2
com.apple.iokit.IOThunderboltFamily 1.7.4
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 412.2
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.iokit.IONetworkingFamily 2.0
com.apple.iokit.IOAHCIFamily 2.0.7
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331.3
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro8,3, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 4 GB, SMC 1.70f5
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.100.98.75.19)
Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 2 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0245, 0xfa120000 / 4
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3Get rid of Sophos Anti-Virus software you have installed. Use the uninstaller or:
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, Easy Find, instead. Download Easy Find at VersionTracker or MacUpdate.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
AppZapper
Automaton
Hazel
CleanApp
Yank
SuperPop
Uninstaller
Spring Cleaning
Look for them at VersionTracker or MacUpdate.
For more information visit The XLab FAQs and read the FAQ on removing software. -
Whats with the itunes icon and the usb wanting to be connected pictures??? My ipod won't charge or be recongnised by computer, charger or docking station. Help Please.
- Try placing the iPod in Recovery Mode and restoring via iTunes
- Next try DFU mode and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
While working in Pages a folder appeared on my desktop with the Pages icon on it. I don't know how it got there. It will not let me move it on the desktop. I will not let me delete it. It will not let me do anything to it. Any idea what I might have done to create this alien?
Any help greatly appreciated with thanks in advance.Restart Finder by pressing option + command + Esc. Select Finder int he window that pops up and click on the Start/restart button.
You could also try deleting the com.apple.finder.plist file from Users > your name > Library > Preferences
Restarting the computer in safe mode , press the Shift key just after you heard the start chime. Keep it pressed until you see the grey apple. See if the folder is gone or can be moved. -
i work for a retailer who sends out e-receipts as pdf attachements. When the email arrives on any apple product, i see the email with the paperclip icon showing that there is an attachment but i cannot ever see or find the actual attachment. Any ideas?
i have scrolled left, right, up and down on iphone4, iphone5 and ipad and the attachment simply does not exist. It has to be something with the apple mail client setup because for any mail client, if they go to the webemail thru safari, the attachment is there and it can be viewed without issue.
I know there are plenty of people out there with this issue with the mail clients set up that you access thru the email icon on the iphone and ipad but i cannot find anyone with a resolution. I cannot find any settings in the mail client setup that has anything to do with attachments or for what attachments can or cannot be read or seen.
Hopefully someone out there has figured something out because this is an odd one. -
I need help with the iPad Remote app to connect to apple TV 2
I need help with the iPad Remote app to connect to apple TV 2 I have the app already on my ipad and when I open it only shows my itunes library and not the small black Apple TV 2 icon! How do i fix this and i know it's something
Get the manual at http://manuals.info.apple.com/en_US/AppleTV_SetupGuide.pdf
Cheers, Tom -
Iphone display stuck with the itunes icon and picture of usb drive
My iphone display is stuck with the itunes icon and picture of usb drive. I've tried resetting the phone but it comes back each time. When connected to PC nothing happens. When I open itunes the phone is not recognized.
see if this link helps http://support.apple.com/kb/HT1808
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FRM-92101:There was a failure in the Forms Server during setup
I get the following runtime error when press "send" button in one of the forms.
FRM-92101:There was a failure in the Forms Server during setup. This could happen due to invalid configuration. Please look into the web-server log file for details.
Please suggest how to resolve....Getting the error "FRM-92101:There was a failure in the Forms Server during setup" when calling a db package from forms package. (Specifically when package variable is defined in record type).
Application.log shows
10/03/06 08:26:06 formsweb: Forms session <54> aborted: unable to communicate with runtime process.
10/03/06 08:26:06 formsweb: Forms session <54> exception stack trace:
java.io.IOException: FRM-93000: Unexpected internal error.
Details : No HTTP headers received from runform
Please let me know the solution............
Other Details:_
Rec type is being used in the forms package and db package.
DB Package (dbpkg1) Spec:_
TYPE rec_type IS RECORD
(var1 IN db.pkg1.var_type, (var_type is table of table1.field5%type)
var2 IN table.field1%TYPE,
var3 IN table.field2%TYPE,
var4 IN table.field2%TYPE,
var5 IN table.field2%TYPE,
var6 BOOLEAN)
PROCEDURE main
(rec1 IN rec_type);
Form body:_
PROCEDURE proc1
IS
frm_rec dbpkg1.rec_type;
BEGIN
frm_rec.var2 = "Value";
frm_rec.var3 = "Value";
frm_rec.var4 = "Value"
frm_rec.var5 = "Value"
frm_rec.var6 = "Value"
dbpkg1.main(frm_rec);
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