Help with the program not responding error

I just joined the CC and in Illustrator I keep getting "program not responding" please advise,
Eleanor

Do you have Tahoma and Verdana fonts enabled on your system?
Also see this other relevant link:
http://forums.adobe.com/thread/1309484
Nancy O.

Similar Messages

Another one with the "did not respond" error

Hi all,
We've been successfully video chatting with my parents using iChat AV for years on our old machine - an 800 MHz G4 iMac. We just upgraded to a new iMac with the Intel Core Duo processor, and now are getting the "did not respond" error that others are describing. Because nothing else has changed in the setup at either end other than our new machine, the problem must lie in the new iMac. After perusing this forum and Ralph's site, I tried setting the QuickTime streaming speed to 1.5 Mbps rather than "automatic," and turned off IPv6, but to no avail.
Any other suggestions?
Thanks in advance!
The Rosses

Hi rossma,
If you go to System Preferences > Network and then
Select the Connection method in the second drop
down.
Then the TCP/IP tab
Does this say Using DHCP ?
Does it give you an IP of something close to
192.168.1.100 ?
Yes.
Does it list the "router" IP as being 192.168.1.1 ?
Yes.
If you connect the computer to the Toshiba what IP do
you get then ?
Does it match the same IP as when you go here
http://myip.dk/
Well, I didn't try disconnecting the iMac from the Linksys and hooking it up directly to the cable modem (would require wrestling with a nest of cables), but I can see the IP address that the Outside World sees in the Linksys configuration page, and that matches what the webpage you mentioned says. if you need me to connect it directly, let me know and I'll try that.
If it does then the Toshiba is in Bridge mode and the
Linksys may be doing the ISP login
I can not see the Toshiba in this list
http://portforward.com/routers.htm which is why I
think it is not routing and is in Bridge mode. (this
will mean all the ports are open in it).
If all ports are open, then the cable modem shouldn't be the problem, right?
As far as Quicktime is concerned it might pay to
check the Font Book and see if Helvetica is active.
Huh? This is the first I've heard of Helvetica being problematic! It's active at the moment - should I disable it?
Thanks for all your patience and effort on my behalf!

TS1363 When ipod starts to sync, the "program not responding" message comes on and shuts down itunes. Why?

When ipod starts to sync, the "program not responding" message comes on and shuts down itunes. Why?

Did you already try to delete the photo cache? iTunes: Understanding the iPod Photo Cache folder

I am trying to install Adobe premiere elements 8 on my new computer (Windows 7). The program ansvers with "the program not installed or can be damaged".

I am trying to install Adobe premiere elements 8 on my new computer (Windows 7). The program ansvers with "the program is not installed or can be damaged". Then aborts the installation.
It`s right, the program is not istalld, it is what i`m trying to do. And there is no problem whit the DVD. Any suggestions?

"Error 1303: Installer has insufficient privileges" or "Error 1304: Error writing to file" | Install | CS3, CS4, CS5 pro…
this link FIXED MY PROBLEM! i did the steps to the programdata\adobe folder and it installed FINE!

Firefox hangs with a "Script not responding" error message; in the meantime there are more and more flashplayer instances running

Recently I receive errors from Firefox at sites that were working fine before, always the same: a script is not responding, and I can wait, debug or stop. Waiting doesn't help (therefore pointless to change the 'dom.max_script_run_time' setting in the config); and also pointless to debug because the problem is not with the script. "Stop" eventually gets firefox to work, until the next error message which comes very soon.
I tried to reinstall both Firefox and Flashplayer, even manually wiped the traces from the user profile and program files. They are the latest 35.0.1 and 16.0.0.305 available now.
=> In the meantime, there are reproducing instances of flash players are spawned and running. They stay running even after firefox is closed or terminated.
=> if I disable the flash player plugin everything's fine except of course flash is not working. If I re-enable it, the problem starts over.
OS is Windows 8.1

Retard, (I know that sounds hilarious, but I don't know your name - no offense please! )
Like you said, if this happens only primarily on one of the many sites, it generally comes down to the type of code on that site.
And after looking at the URL you posted, seems like that page uses a lot of external references - JS and CSS.
Especially the last few lines:
<script type="text/javascript" src="http://njcdn.worldsecuresystems.com/CatalystScripts/Java_OnlineShopping.js?vs=b1763.r38875 7"></script>
<script type="text/javascript" src="http://njcdn.worldsecuresystems.com/CatalystScripts/Java_Cookies.js?vs=b1763.r388757"></script>
<script type="text/javascript" src="http://njcdn.worldsecuresystems.com/CatalystScripts/Java_Box.js?vs=b1763.r388757"></script>
Also, a couple CSS, JS references in the <head> section.
'Display External Files' only disables showing external files - but still loads them.
Can you try removing the external references and try working with the webpage in DW for a few minutes to see if the same problem persists? If it does, we know what was causing your issue.
Also, run your site through W3 validator to check and resolve errors: http://validator.w3.org/check?uri=http%3A%2F%2Fwww.healthfirst.com%2Facls-kit.html&charset =%28detect+automatically%29&doctype=Inline&group=0
Let us know how it goes.
Good luck.
-ST

Where is a link to the Premiere Pro CC 2014.1 (8.1) update? - Can I get help with the ticktime.cpp-290 error?

Ola to precisando do premiere versao 8.1 caravan consegue o link?
Message was edited by: Kevin Monahan
Reason: needed better title

Hi Kevin,
I posted about the same problem (TickTime.cpp-290 error) in another thread, but since you're asking here specific questions to resolve it, I'm answering it here.
Re: Debug Event: [...\ ...\src\TickTime.cpp-290]
What were you doing when this error started to occur?
          Nothing special I remember. The only thing I do recall, is:
          I was working with Premiere Pro (where the main project is), After Effects but rendering some PNG sequence, and Adobe Media Encoder. I sent from AE to AME a project to render. Configured 2 outputs (PNG & MP4). The same way I sent from PP a project to render and one error occured. Unfortunately I didn't write down the error, but it was like a path C://AME_64/something. But the AME queue updated and everything seemed OK. I close AME to be sure that the error wouldn't be the source of future error during rendering, and relaunched it. And at that time I couldn't open it. I got the error "Adobe Media Encoder has encountered an unexpected error and cannot continue". The only way I found to resolve this is to remove the directory /Users/%USERNAME%/My Documents/Adobe/Adobe Media Encoder/8.0/". The problem seems to appear when I save the queue. And since that time, Premiere do the TickTime.cpp-290 error.
          Another thing I noticed, don't know if it was there before, is, the AEP file in AME queue setttings displayed framerate as "25 / 29.97 / 30 / ...", a 2 digits number for the framerate. But suddenly (I thought first it was because of the Premiere Pro file being added to the queue, but no because it appended after without it), it was displayed as "25 000 / 29 970 / 30 000", a 5 digit number.
          After that, the TickTime.cpp-290 appeared. Sometimes when opening project, sometimes and resetting or changing the workspace (because it was messed up), sometimes when closing.
Do you have iCloud installed?
          No.
Is this a Premiere Pro CC 2014.0 or Premiere Pro CC 2014.1 project that was updated to Premiere Pro CC 2014.2? If so:
          It started long time ago a draft in CS6, but since I reopen the project, I saved new versions in Premiere Pro CC 2014.2 (not sure if I have other version like 2014.1 or 2014.0). Is there a way to know which 2014 version are my files? If I look into the XML I only saw Version="28"
Do you have a copy that can be opened in an earlier version?
              An old draft version in CS6. But that version has footage in different framerate and not all be interpreted at the timeline framerate.
Do you get the same error in that earlier version?
               No error here, the file opens properly.
              Additional info: I tried to open the 2014.2 file on another computer (where PP 2014.2 is installed) and same problem (this computer is on Win7 64-bit)
Did you use any unusual footage types in your project?
     I used MOV (Animation), MP4 (H264), and PNG sequence. The framerates of the footages are 24,25,30 and 60fps (but everything has been interpreted in 30fps)
If you remove them, do you still get an error?
              When I had the error, but not when I open the project file, I resave the file removing anything not interpreted in 30fps (because at that time I still had footage interpreted in their original framerate). I was able to work for some time, but now I can't open it anymore despite that.
Was the fps interpretation changed in any of the clips?
     Since the error appeared, and because I saw in another thread that it could be related to footage of different framerate, my timeline is now in 30fps and all the footage have been interpreted in 30fps. Footage are MP4, MOV, PNG sequence in 24, 25, 30 & 60fps.
If so, restore them to their original fps and see if you still get the error.
              Unfortunately, since I can't open the project anymore, I can't test that.
Did you use Warp Stabilizer?
          No.
Do you have any browser plug-ins?
          What do you call browser plug-in in Premiere?
Are there any third party plug-ins used?
          I have Magic Bullet Looks 2, and I'm using it on this project.
If so, remove the effect from those clips and see if it improves the situation.
              Unfortunately, since I can't open the project anymore, I can't test that.
Some additional infos on my computer.
I use Windows 8.1 (64-bit), all Adobe softwares installed have the last update (for video apps, it's 2014.2)
The language settings are configured in French, but Windows and CC apps are in English.
If needed the 2014.2 project file is here:
https://dl.dropboxusercontent.com/u/68413846/showreel19_30fps.prproj
Thanks in advance to help us to resolve this weird bug.
Christophe.

Help With Trial Program Not Fully Functional

I am using a trial of InDesign. I have been watching several of the tutorials and try to mimic them, and the prompts (or at least some of them) just won't work. I go to make changes as the tutorial does...and I can't open many of the functions, can't show two pages side-by side in spite of clicking the prompt to end shuffling. The "clicks" just don't work on some functions. I can add a rectangle with the rec tool, which works, but when I try to add color the scroll of the color bar won't work and if I click on one I can get to, nothing happens...no response. I try to pull one of the pages down so that they are side by side (2 page spread) and no page gets picked up to move??? I have closed and reopened, rebooted...the thing is that the very first time I tried, it did let me do these features. But since I closed it the first time, it just quit working fully? I have chosen the select tool...I have tried everything. I am noticing that my scroll bar works to move things (on my mouse) but the onboard scroll won't, and in many cases I am not able to use my mouse to click an item???
Any ideas? Does Adobe offer any help on a trial?
thanks!
beth

It's important to tell us what version of ID and your OS, but I'm going to take a shot in the dark and Guess maybe you run Windows 7 or Vista. If that's the case, see InDesign tools and panels don't respond to mouse clicks (Windows 7/Vista)

ITunes Freezes on Shutdown - "Program Not Responding" error

Hi, newbie here.
Running Windows XP and iTunes 7.7
When I try to close iTunes it just freezes and I have to use the Windows Task Manager to quit the program.
What is the fix for this ?
Any help appreciated.

If you are using NOD32 see this article:
http://www.eset.com/support/kb.php?option=com_kb&Itemid=29&page=articles&article id=760
Freeze on closing has also been associated with the bonjour service.
This article tells you about the Bonjour service and how to turn it off as a test:
http://docs.info.apple.com/article.html?artnum=306304
If you don't need Bonjour and it is causing the problem, you can uninstall it and iTunes will still work except for the features requiring Bonjour.

I keep getting 'program not responding' errors.

everything runs fine for about 10 mins then crashes (white screen). i have to either sit and wait till it catches up (about 90 secs) or force close the program and re-open it. doesn't seem to be pattern but, does seem to happen the first time i use a drop down menu on a new page. it also happens no matter what site i am on or what game i am playing (crashed twice so far trying to type this as well). this has only started since updated to version 5 and dont really want to go back to an older version if it can be helped. as far as i can tell everything is upto date. i have tried uninstall and reinstalled it. also tried install via IE as was told this might act as an update.

Hi, Australian-Red-Cross-
Could you be behind a corporate firewall? Here's a Knowledge Base article we wrote up that might help:
http://helpx.adobe.com/edge-animate/kb/edge-animate-proxy-issues.html
Thanks,
-Elaine

Help with the DO NOT DISCONNECT frozen

I had just buy my ipod and I disconnected it by mistake while the sign DO NOT DISCONNECT was flashing. Now when I plug it it doesn't do anything. The Do not disconnect sign is frozen there and I can't reset it. Did I brake it? Is there anything I can do? Thansk you for helping me.
Elisabeth

First, try "resetting" the iPod.
For mine, that means turning Hold on then off, then holding down Menu and Centre buttons together for 6 seconds.
You should then be able to disconnect it.

Seems like 90% of the time I'm getting the website not responding error message however everything I select refresh it will bring up the site why

This consistently happens when clicking links from within other site, however it also happens when selecting from bookmarks or typing in the url.

1. From the menu bar, select
 ▹ System Preferences ▹ Network ▹ Advanced ▹ TCP/IP
On the line beginning with the word "Router" is a numerical address, such as "192.168.1.1".
2. In the address bar of a web browser window, enter "http://" (without the quotes) and then the address you found in Step 1. The router's administration page will open. You will need to log in. If you don't know the password, and nobody else in the household knows it, reset the router to its factory defaults and then use the default password, which you should then change immediately. The default password can be found in the documentation (see the next step.) If you have to do this, you may also need to unlock the Network preference pane and then click the button marked Renew DHCP Lease.
3. In another browser window, go to the Netgear website and find the documentation for your router. Search the documentation for the term "DNS". Follow the instructions to get to the DNS settings, then delete the addresses of the OpenDNS servers. Save your changes.
4. Restart the router.

I have re-installed Farm Simulator twice with the program not running. I have spoke with the company they say it is corrupted.

No joy with the app store providing a good copy of this game..

If the current version is corrupted, it's the developer's or publisher's duty to re-submit a corrected version.

I need help with my skype not responding. PLEASE H...

So Ive been having troubles with my skype for a while now and i havent gotten them to stop. Whenever i load up skype it just goes to a white blank window and doesnt respond until i end it in task manager. Any advice or help would be greatly appreciated as this has bothered me for a long time now.

Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Programs Not Responding

I run an iMac, 2008, 2.66 Intel Core Duo Proc, 4 GB memory. I started having issues with the programs not responding and the internet slow. It was generally after 10 PM. The daytime seemed fine. I then installed Yosemite. It seems worse. I then purchased Clean My Mac and have cleaned it about 3 times. Now the problems are even in the afternoon. It affects my Microsoft for Mac programs, QuickBooks, iTunes, iPhoto, as well as the internet. I ran a systems report on the software log and things look suspicious. My neighbor has been hacked by someone in the neighborhood. I am wondering if I have. Or do I have a virus. Are these symptoms characteristic of a specific problem you know about? I also have a MacBook Pro with the same issues.

This is the report. Can you advise me further?
EtreCheck version: 2.1.8 (121)
Report generated April 7, 2015 at 4:51:25 PM CDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    iMac (20-inch, Early 2008) (Verified)
    iMac - model: iMac8,1
    1 2.66 GHz Intel Core 2 Duo CPU: 2-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR2 SDRAM 800 MHz ok
        BANK 1/DIMM1
            2 GB DDR2 SDRAM 800 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
    ATI Radeon HD 2600 Pro - VRAM: 256 MB
        iMac 1024 x 768
System Software: ℹ️
    OS X 10.10.2 (14C109) - Time since boot: 6 days 18:35:49
Disk Information: ℹ️
    Hitachi HDP725032GLA380 disk0 : (320.07 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        [redacted] HD (disk0s2) / : 319.21 GB (99.94 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
    Apple Inc. Built-in iSight
    Apple Computer, Inc. IR Receiver
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Logitech USB Receiver
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /System/Library/Extensions
    [not loaded]    com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6) [Click for support]
    [not loaded]    com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6) [Click for support]
    [loaded]    com.Logitech.Control Center.HID Driver (3.9.0 - SDK 10.6) [Click for support]
    [loaded]    com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.6) [Click for support]
    [not loaded]    com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7) [Click for support]
    [not loaded]    com.kodak.printer.XXXX.kext (1.3.0) [Click for support]
        /System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext/Contents/Plug-Ins
    [not loaded]    com.belcarra.iokit.netpart.panther (1.6.3) [Click for support]
        /System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext/Contents/Plug-Ins
    [not loaded]    com.belcarra.iokit.usbpart.panther (1.6.3) [Click for support]
        /System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext/Contents/Plu g-Ins
    [not loaded]    com.RemoteControl.USBLAN.panther (1.6.2) [Click for support]
Startup Items: ℹ️
    HP IO: Path: /Library/StartupItems/HP IO
    Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
    [killed]    com.apple.CallHistoryPluginHelper.plist
    [killed]    com.apple.CallHistorySyncHelper.plist
    [killed]    com.apple.cmfsyncagent.plist
    [killed]    com.apple.Maps.pushdaemon.plist
    [killed]    com.apple.telephonyutilities.callservicesd.plist
    [killed]    com.apple.warmd_agent.plist
    6 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
    [killed]    com.apple.awdd.plist
    [killed]    com.apple.ctkd.plist
    [killed]    com.apple.emond.aslmanager.plist
    [killed]    com.apple.icloud.findmydeviced.plist
    [killed]    com.apple.ifdreader.plist
    [killed]    com.apple.nehelper.plist
    [killed]    com.apple.periodic-monthly.plist
    [killed]    com.apple.periodic-weekly.plist
    [killed]    com.apple.wdhelper.plist
    9 processes killed due to memory pressure
Launch Agents: ℹ️
    [unknown]    entries [Click for support]
    [unknown]    format [Click for support]
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [running]    com.adobe.AdobeCreativeCloud.plist [Click for support]
    [running]    com.citrixonline.GoToMyPC.LaunchAgent.plist [Click for support]
    [running]    com.kodak.BonjourAgent.plist [Click for support]
    [running]    com.Logitech.Control Center.Daemon.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    [unknown]    KodakAiOBonjourAgent [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [running]    com.citrixonline.GoToMyPC.CommAgent.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [running]    com.amazon.cloud-player.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [loaded]    com.Kodak.Registration.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
User Login Items: ℹ️
    iPhoto    Application Hidden (/Applications/iPhoto.app)
    Mail    Application Hidden (/Applications/Mail.app)
    QuickBooks 2012    Application Hidden (/Applications/QuickBooks 2012.app)
    Dropbox    Application Hidden (/Applications/Dropbox.app)
    Contacts    Application Hidden (/Applications/Contacts.app)
    HP Scheduler    Application Hidden (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
    HP Product Research    Application Hidden (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Internet Plug-ins: ℹ️
    Google Earth Web Plug-in: Version: 6.0 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
    Flip4Mac WMV Plugin: Version: 2.3.4.1 [Click for support]
    CouponPrinter-FireFox: Version: Version 1.0.11
    AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
    AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    iPhotoPhotocast: Version: 7.0 - SDK 10.8
    QuickTime Plugin: Version: 7.7.3
    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
    AdobePDFViewer: Version: 10.1.13 [Click for support]
    Unity Web Player: Version: UnityPlayer version 3.1.0f4 [Click for support]
    JavaAppletPlugin: Version: Java 7 Update 75 Check version
User internet Plug-ins: ℹ️
    Picasa: Version: 1.0 - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
    EarthDesk [Click for support]
    Flash Player [Click for support]
    Flip4Mac WMV [Click for support]
    GoToMyPC Preferences [Click for support]
    Java [Click for support]
    Logitech Control Center [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Mobile backups: OFF
    Auto backup: NO - Auto backup turned off
    Volumes being backed up:
        Macintosh HD: Disk size: 319.21 GB Disk used: 219.28 GB
    Destinations:
        Data [Network]
        Total size: 0 B
        Total number of backups: 0
        Oldest backup: -
        Last backup: -
        Size of backup disk: Too small
            Backup size 0 B < (Disk used 219.28 GB X 3)
Top Processes by CPU: ℹ️
         4%    com.hp.devicemonitor
         3%    WindowServer
         0%    Creative Cloud
         0%    AdobeReader
         0%    firefox
Top Processes by Memory: ℹ️
    1.00 GB    com.hp.devicemonitor
    236 MB    firefox
    64 MB    Skype
    56 MB    Finder
    43 MB    Mail
Virtual Memory Information: ℹ️
    61 MB    Free RAM
    967 MB    Active RAM
    923 MB    Inactive RAM
    1.36 GB    Wired RAM
    71.10 GB    Page-ins
    3.58 GB    Page-outs
Diagnostics Information: ℹ️
    Apr 7, 2015, 01:47:58 PM    /Library/Logs/DiagnosticReports/QuickBooks 2012_2015-04-07-134758_[redacted].hang
    Apr 7, 2015, 01:30:31 PM    /Library/Logs/DiagnosticReports/QuickBooks 2012_2015-04-07-133031_[redacted].hang
    Apr 7, 2015, 12:20:08 PM    /Library/Logs/DiagnosticReports/QuickBooks 2012_2015-04-07-122008_[redacted].hang
    Apr 7, 2015, 09:51:02 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/LCCDaemon_2015-04-07-095102_[r edacted].crash
    Apr 7, 2015, 02:10:49 AM    /Library/Logs/DiagnosticReports/firefox_2015-04-07-021049_[redacted].cpu_resour ce.diag [Click for details]
    Apr 6, 2015, 11:59:55 AM    /Library/Logs/DiagnosticReports/firefox_2015-04-06-115955_[redacted].hang
    Apr 6, 2015, 11:58:15 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-04-06-11 5815_[redacted].crash
    Apr 4, 2015, 11:14:21 PM    /Library/Logs/DiagnosticReports/Microsoft Word_2015-04-04-231421_[redacted].hang
    Apr 4, 2015, 11:07:23 PM    /Library/Logs/DiagnosticReports/Microsoft Word_2015-04-04-230723_[redacted].cpu_resource.diag [Click for details]
    Apr 4, 2015, 10:39:44 PM    /Library/Logs/DiagnosticReports/Microsoft Word_2015-04-04-223944_[redacted].hang
    Apr 4, 2015, 10:39:43 PM    /Library/Logs/DiagnosticReports/Microsoft Word_2015-04-04-223943_[redacted].hang
    Apr 4, 2015, 10:27:08 PM    /Library/Logs/DiagnosticReports/Microsoft Word_2015-04-04-222708_[redacted].cpu_resource.diag [Click for details]
    Apr 4, 2015, 05:18:54 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-04-04-17 1854_[redacted].crash

The program stops responding to delete messages, changing to another message. How do I fix it?

My program won't delete messages easily. I have to sit and wait for each to delete. It won't change to another message after deleting, just sits on the one it landed on. If I close the program several times, it may work normally for a while, but then reverts back to not responding. I am getting very frustrated with the program not responding to commands.
Besides that problem, I have 5 different inboxes, and can't get rid of the ones I don't use. I have 2 trash files, and can't get rid of those either. I don't want to just delete the whole program and go to another provider because I have professional papers stored here and don't want to lose them.

What is your anti-virus software?

Help with the program not responding error

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