Help with this error not sure if this is the right place

I am getting this error regularly on a thin client logged into the server at a customers location
causing the application to lock up
Log Name:      Application
Source:        Windows Error Reporting
Date:          2/23/2015 8:24:30 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      CWSERVER
Description:
Fault bucket , type 0
Event Name: AppHangXProcB1
Response: Not available
Cab Id: 0
Problem signature:
P1: CounterWorks2.exe
P2: 3.0.47.5
P3: 5488beca
P4: 4d61
P5: 128
P6: splwow64.exe
P7: 0.0.0.0
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\CW\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_CounterWorks2.ex_3bbf151e78710c4759ebe7b9e91676f5cd16934_11a2177c
Analysis symbol:
Rechecking for solution: 0
Report Id: ac0cc479-bb67-11e4-b1a4-50e54980f26d
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-23T14:24:30.000000000Z" />
    <EventRecordID>151887</EventRecordID>
    <Channel>Application</Channel>
    <Computer>CWSERVER</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>AppHangXProcB1</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>CounterWorks2.exe</Data>
    <Data>3.0.47.5</Data>
    <Data>5488beca</Data>
    <Data>4d61</Data>
    <Data>128</Data>
    <Data>splwow64.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:\Users\CW\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_CounterWorks2.ex_3bbf151e78710c4759ebe7b9e91676f5cd16934_11a2177c</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>ac0cc479-bb67-11e4-b1a4-50e54980f26d</Data>
    <Data>0</Data>
  </EventData>
</Event>

Hi,
You can have a look at below article might get some useful details from below links.
1. Event ID 1001: Windows Error Reporting
2. Event ID 1000, 1001 is logged every five minutes in the Application event log 
As this is not related to RDC Forum for more accurate information you can place your question under “Windows Server General
Forum”.
Hope it helps!
Thanks.
Dharmesh Solanki
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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                        WHEN trraccd_detail_code = 'GCSH'     THEN  trraccd_amount
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                  ) OVER (PARTITION BY trraccd_grnt_code)     
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                  WHEN  trraccd_amount < 0               THEN  4
                  WHEN  trraccd_trans_date > SYSDATE - 30     THEN  1
                  WHEN  trraccd_trans_date > SYSDATE - 60     THEN  2
                  WHEN  trraccd_trans_date > SYSDATE - 90     THEN  3
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         WHERE     trraccd_trans_date     <= SYSDATE
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                  WHEN  trraccd_amount < 0               THEN  4
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    TRRACC    COL_NUM GSCH_TOTAL PERIOD_SUM RUNNING_SUM      TOTAL
    400364          1   28500.62    20241.9     76146.2    20241.9
    400364          2   28500.62   17913.73     55904.3   17913.73
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    400404          2   72475.69    6625.27    79100.96    6625.27
    400404          3   72475.69    4857.01    72475.69          0
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