Help with Time Capsule/wireless network setup

Just purchased Time Capsule, hooked it up, and followed the instructions to create a new wireless network. The problem is that my MacBook Pro can't find the internet via the new Time Capsule network. It can "see" the Time Capsule, and I can log on with the new password, but there is no internet connectivity. If I unhook the ethernet cable from the Time Capsule and hook it directly into the computer, the computer is able to rapidly access the internet. Plug the ethernet back into the Time Capsule, and even though the Time Capsule light is green, there is no internet connectivity for that computer or other computers. Also, the Time Capsule signal strength is exceedingly low. Help!

Please try the steps again. However, this time, I would like for you to perform a modem reset between powering all the equipment down and starting to power them back up again.
You should find a reset button on the back of your Motorola modem.
So, the steps should now be:
o Power-down all of the equipment, except the modem.
o Perform the modem reset. Note, the reset may take anywhere from 5 to 30 minutes to complete. Check your User's Guide that came with the modem. If you don't have a copy of the guide, you can get it here: SB5101 User Guide
o Once the reset is complete, power-up the TC by following the sequence I provided earlier.

Similar Messages

  • Problem with Time Capsule Wireless Network...

    I have Time Capsule over a year and it worked fine with Xfinity Modem. Recently, Xfinity had upgraded modems to Wireless router and I have ARRIS TG862 from them. I was able to set up wireless network using bridge mode on my Time Capsule and it all worked fine for a while.
    My set up is: Arris Router is conected to Time Capsule thru ethernet connection. I have two more Airport Express in different areas of the house (one in Theater room and one in upstair office). I have conncted one port of Time Capsule to linksys switch which is supplying connection for all wired devices on network.
    Last week, our wirless network stopped working and I rebooted router and TC. Still no resolution. I went ahead and set up the TC to factory settings but forgot to plug out all the network connections from it. I reconfiugred Apple TC with same wireless network name and same network settings. Most of the wired devices are connecting fine and two of the iphones and Macbook Pro won't connect. iphones, seems to be getting IP address but won't connect to interent. My windows laptop says connected to "EAGLE" my wireless network but "EAGLE 2" provides internet connection. I have reset my TC to factory defaults and reset same way so many times but still same results. I called Comcast and asked them to turn off wireless in their router thinking that router is creating a second wireless network but I still have the same issue.
    Any suggestions on how should I set up my TC? I think, it went insane..............:(
    Should I set up TC with a brand New wireless network Name to resolve this issue?
    I have 7.6.4 version on TC.
    I thought I knew, but what's the right procedure to set up TC? Plugged in the router and unplug from everything else and connected thru an ethernet connection to my laptop?
    I have wasted so much time on this with the same results every time.
    I did unplug all the network connections from TC and reset to factory defualts and set up my wireless again but same results.
    Can someone please help me with this? Thanks in advance.

    What is the model of the TC? The actual number.. A1xxx from the base of the TC is important.
    When you have a modem router.. then the TC must be in bridge mode.. and create a wireless network.
    Your names are not yet windows compatible.. please use all names that are short, no spaces and pure alphanumeric.
    Fixing names is important part of this.
    But the latest firmware 7.6.4 is also troublesome. I would downgrade it to 7.6.1 and factory reset before you start that process.
    Any TC older than 3years may have hardware issues.. a Gen3, A1355 may need a replacement and certainly anything older does.
    Drivers in windows for wireless are problematic as well..
    Certainly start there and see how it goes.

  • My MBP doesn't remember my Time Capsule wireless network when waking from sleep

    My MBP (OS 10.5.8) doesn't remember my Time Capsule wireless network when waking from sleep.  Thus, every time my MBP wakes from sleep, I need to select the Airport icon in the upper menu bar, select "Join other network", enter SSID and password.  This is very cumbersome.  And, I never had this problem when I was using the ISP's provided wireless router/gateway/DSL modem. Adding the Time Capsule and using it to generate the wireless network has introduced this problem. 
    It appears that this problem has to do with the hidden SSID.  I don't need the lecture on how hidden SSID provides no serious security benefit.  That's why I have the WPA2 encryption.  I'm interested in a solution that will allow the Time Capsule to generate the wireless network, maintain a hidden SSID, continue to use WPA2 encryption, but have my MBP recognzie and autoconnect to this network.
    Solutions I've alread tried:
    1. Open Network Preferences
    2. Select Airport from left hand column (and ensure Airport is at top of that list)
    3.  Select Advanced
    4.  Delete all Preferred Networks.
    5.  Apply settings.
    6.  Restart computer
    7.  Return to Network Preferences and from Advanced page, manually add my network with hidden SSID and WPA2 password
    This solution works fine as long as I don't take my computer elsewhere and connect to another network.  As soon as my preferred networks list gets another network, my MBP stops finding my TC network.  Since I take my laptop to a lot of places (it's a laptop, after all...) this is a problem.
    As I say, prior to adding the TC on my network (and using it to generate the wireless network), my MBP had no problem keeping 50+ preferred network names/passwords in the Preferred Network list, but always automatically finding/connecting to my home network without the need to "Join other network."  Thus, I assume the problem lies with the Time Capsule.
    Any ideas?

    LaPastenague, thanks for weighing in.  Didn't know that the hidden SSID capability was not IEEE standardized, and thus different devices will handle hidden SSID differently.  With my admittedly limited knowledge of how SSID/hidden SSID works, I'm still a little confused as to why my MBP would remember the generic router/gateway's hidden network, but struggle with the TC's hidden network.
    To my knowledge, when an SSID is broadcast by a base station (Airport, wireless gateway, etc.), a connecting device (like a laptop, iPad, etc.) detects this broadcast--this would be a passive reception of this SSID signal.
    When an SSID is hidden, the base station does not broadcast its identification.  Rather, a connecting device must transmit the name, and when the base station recognizes the broadcast, the connection is made. That's what you do when you select "Join another network" and manually enter the SSID.
    The idea with OS X's Network Preferences is that these steps, whether for hidden networks or broadcast SSIDs, become automated.
    Where is the potential for a different chipset between the TC and the previously used wireless router/gateway to alter this functionality?  Shouldn't the selection of an SSID by the MBP to broadcast to seek for a base station be a function solely on the MBP?  And once broadcast by the MBP, the TC should detect and reply? 
    Basically, the MBP can connect to the hidden TC manually just fine.  The MBP can connect to the old setup automatically just fine.  The MBP cannot connect to the TC automatically.  Aren't these automatic connection functions solely on the MBP?
    I'll try un-hiding the network and re-verifying that the problem is exclusively with the hidden network.
    Z

  • How to Sync iPhone/iPad with Time Capsule (wirelessly)

    Hi - I am wondering if there is way to sync my iPhone or iDevices with Time Capsule wirelessly.  Please let me know if there is and how?
    Thanks in advance..

    The iOS devices....iPhones, iPads, iPods, etc.....sync to iTunes on your computer or to iCloud.
    See this Apple support document:
    http://support.apple.com/kb/ht1766
    It is not possible to sync iOS devices directly to the Time Capsule.

  • How to integrate AT&T U-Verse with existing Time Capsule wireless network

    I would like to switch from Comcast HDTV+Earthlink internet service to AT&T U-Verse, but it’s not clear to me how to integrate the AT&T system with our existing Time Capsule/wireless set-up. The TV (with cabled DVR) is in our family room; the Time Capsule, printer & iMac are in the study. Do I need to move the Time Capsule - so it is directly connected to the AT&T ‘gateway’ box via ethernet cable - or - can I just attach an Airport Express module to the modem/router box and leave the Time Capsule where it is? (I plan to turn off the wireless function on the AT&T device.)

    No, we have a mix of 802.11g & 802.11n devises, so it looks like I will need to use the WDS option
    Yes, this is your only option here.
    can I 'create' a (Apple) WDS network rather than 'participate' in a (2Wire) network?
    Maybe I am mistaken, but I sense that you may be thinking that you can somehow combine the 2 Wire and Apple networks together in a WDS setup. This is not possible since they are not compatible for this purpose.
    You will configure the main Apple router to "participate in a WDS network". There is no other way to set it up if you want to use WDS. It will be configured as the "main base station" in the setup.
    You could leave the 2Wire network "as is" and use it for guests or some other purpose. There is some concern though about having different networks in close proximity due to likely interference effects between the devices.
    (2) Can I use an Airport Express device in 'relay' mode and also use it to stream AirTunes to the stereo?
    Yes
    I'm also wondering if the 2Wire device & the TC should have the same password and security (WPA2), so the NetQuakes seismograph in the garage can 'see' the internet through both devices. But perhaps a question for another day...
    OK to use the same WPA2 Security, but having the same password for two distinct networks may cause some confusion.

  • Extending Gen 1 Time Capsule Wireless network with Airport Express N

    I am having difficulty setting up my new Airport Express w/ 802.11N (SKU# MB321LL/A) to extend the wireless network from my Time Capsule (SKU# MB276LL/A).
    My setup is as follows:
    Time Capsule is connected to Cable modem with the following wireless settings:
    Wireless mode -> Create a Wireless Network
    Allow this network to be extended -> Checked
    Radio Mode ->802.11n (5Ghz N only)
    Wireless Security -> WPA2 Personal
    The issue is the when I attempt to setup the AE to extend the network. I match the settings to the Time Capsule:
    Wireless Mode -> Extend a Network
    Select the Time Capsule Network
    Allow wireless clients -> Checked
    Wireless Security -> WPA2 Personal
    However after I reset the AE the LED glows Amber and the following problem is reported:
    +Wireless Network+
    +This AirPort wireless device is set up to join a specific wireless network that can't be found. If you don't see the network that you want to join in the Network Name Pop-up menu, enter the network name and network password if necessary to try again.+
    When I check the Airport->Wireless tab the settings were as before.
    Any thoughts on this? Thanks.

    Welcome to the discussions!
    Have you tried to position the AirPort Express close, say 10-15 feet, as a test to see if it will connect that way?
    If so, then move it back another 10-15 feet, etc.
    5 GHz signals do not travel well or penetrate surfaces very well, so my first thought was that the signal was not strong enough for the Express to pick it up where you had it located.
    Message was edited by: Bob Timmons

  • Clear net connectivity with time capsule/home network

    So Chicago has a new ISP - Clear. It is a wireless provider that boasts download speeds up to 12mbps. I have been using ATT DSL elite pro with time capsule as my wireless hub. I have extended my network via airport express and have two that power speakers/home entertainment system.
    I have it up and running and connected directly from their router to my iMac. I would like to attach the motorola wireless router to my current home network that runs between the timecapsule and two airport expresses.
    Any help would be appreciated. As well your opinions on choice of wireless ISPs vs home dsl line.
    Thanks
    Jenn

    From your description, it sounds like you could swap the Clear modem and the AT&T modem/router. Power down your entire network for a moment. Then start the Clear modem first and let it run for 3-4 minutes, then start the Time Capsule, then Expresses and computers.
    If you get a blinking amber light on the Time Capsule, check your settings as follows using AirPort Utility. It's located as follows: Hard Drive > Applications > Utilities > AirPort Utility
    Click Manual Setup and then click the Internet icon at top of the setup page
    At the bottom of the next page, look for the Connection Sharing setting. If I understand the Clear info correctly, you would set this to "Share a public IP address"
    I notice that Clear has online tech support, so you make need to refer to them as well. Please post back on your progress.

  • Help with Time Capsule

    I set up my new mac mini and hooked up it all up with my old router and all was fine. Solid internet connection. When I switched out router with Time Capsule, I cannot get an internet connection even thought it shows the wi-fi and ethernet is active. 
    I went in shopping today for a stronger router (better range and speed) and the sales man suggested the Time Capusle because it was a router with a built in hard drive for back-up.
    Finally - i do have a broadband phone - so I have that thrown in the mix, but it worked fine with my old netgear router and the new mac mini.
    I figured it would be a plug and play change. What am i missing?

    You have done no setup.. what is your broadband type.. adsl or cable or other??
    In any case how are you plugging the TC into whatever provides you internet.. if it is a modem it should be bridged.. and in the case of cable .. shut down and rebooted to allow it to connect. In the case of adsl, you should set the TC to pppoe connection.

  • Extend Time Capsule Wireless Network with Airport Extreme

    I tried to install two base stations in my house. The first one is the Time Capsule which I use as my main router connected to the DSL modem by Ethernet and which has the main wireless network. The second is an Airport Extreme Base Station which tries to connect wirelessly to Time Capsule to extend the wireless network. I use WPA2 Personal as a security mode and it says there is an error at the end when it reconfigures the Airport Base Station --- questions: does it normally work with these two devices in that order? What process to make it work?”

    use Airport Utility manual set up button and place the secondary router in bridge mode then configure your wireless setting.

  • Extending Time Capsule wireless network with an Airport Extreme

    Hello - can anyone please advise about extending a wireless Time Capsule network by adding an Airport Extreme?
    I've looked at the Apple support advice - http://support.apple.com/kb/HT4259?viewlocale=en_US&locale=en_US -
    Wi-Fi base stations: Setting up and configuring an extended wireless network (802.11n) -
    but I couldn't seem to make it work. I don't know if it is different as I'm using Mountain Lion, but I cannot seem to locate a '

    Temporarily, move the AirPort Extreme to the same room or general area of the Time Capsule, power it up, and wait a full minute.
    Then, hold in the reset button on the back of the AirPort Extreme for 9-10 seconds, then release. Allow a full minute for the AirPort Extreme to restart to a slow, blinking amber light.
    Close AirPort Utility if it is open.
    Click the fan shaped AirPort icon at the top of your Mac's screen. Wait a few seconds for the listing of New AirPort Base Station to appear.
    Click on AirPort Extreme just below that and AirPort Utility will open automatically open and analyze your network settings. In the example above, this is shown as an AirPort Express. In another minute, you will see that it will configure the AirPort Extreme to "Extend" the network.
    Enter a device name that you want to use and click Next
    Wait another minute for AirPort Utility to configure the AirPort Extreme. When you see the message of Setup Complete, click Done.
    Move the AirPort Extreme to a location that is approximtely half the distance from the Time Capsule to the area that needs more wireless coverage and power it up.
    You are all set.

  • Help with time capsule!!! wireless connection to router!! HELP!

    Wondering if anyone know if the time capsule could connect wireless to my router? Got a PC on the second floor. Anyone know if I could connect through time capsule with cable to my PC and have the internet wireless with the time capsule?? Help please!! Thanks!

    The answer is no.. sorry.
    Apple made the TC and Extreme unable to do wireless bridge.. unless you have another Apple router that is creating the wireless connection. The Express is the one odd one out.. it can do it.
    You can buy a standard PC type wireless bridge fairly cheap but I would still be careful.. buy something that matches the main router and can use WDS.. try not to get onto the universal wireless repeater bridge bandwagon.. it is often not reliable.

  • NEED HELP WITH TIME CAPSULE!

    Hello, I am new to this forum and this is my first post. Currently I have a Macbook pro and it is really the only computer in my house I use. My Mom has a Macbook, My dad has a Apple Desktop and my brother a toshiba laptop.
    I am running OS X 10.5.8 on my macbook pro, Snow Leopard on the other.
    Tonight I got the time capsule, and I am really excited to get this working. To give a little background, I have FiOS and our modem is in the basement which runs directly to a verizon wireless router, MI424WR to be exact. I have a few questions about how to set it up because I tried to set it up like they said but when I plugged the Time Capsule into the Fios router and turned it on all I got on the Capsule was the blinking amber light. I ran an ethernet cord from one of the opened LAN ports on the router to the WAN port on the Capsule. I installed the Airport utility on my macbook and my dads desktop but still do not get any type of connection to the capsule. I am reading about bridging so I tried to do the manual set up in the Airport utility it just scanned and got nothing and I cannot even hit manual setup. My questions are..
    How exactly do I set up the Time Capsule, as I described it does it sound like I have everything plugged in correctly?
    Is it possible to completely get rid of the verizon router?
    How do I get any of my computers to pick up the time capsule?
    If you have any questions as to how I explained please just ask. I am really trying to get this set up because I do not want my dad to think he wasted 350 dollars on something that is completely useless for our home setup. Any help would be greatly appreciated. THANK YOU, Zach.

    No matter what, even when the TC is plugged into my MBP with an ethernet cable it does not read it.
    Disconnect any ethernet cables that you connected to the Time Capsule at the moment
    Hold in the reset button on the back until the amber light begins to blink more quickly and continue holding the button another 4-5 seconds when this occurs. Then release the reset button.
    Connect an ethernet cable from one of the available LAN <-> ports on the Verizon router to the WAN (circle of dots icon) port on the Time Capsule.
    You have two ways to configure the Time Capsule using either wireless or ethernet.
    To use wireless, click on the fan shaped Airport icon at the top of the computer screen and look for a wireless network with a name like Apple Network xxxxxx. Log on to that network first, then open AirPort Utility.
    To use ethernet, temporarily connect an ethernet cable from your Mac to one of the LAN <-> ports on the Time Capsule. Open AirPort Utility.
    When you open AirPort Utility, click Continue to follow the guided setup. You did not indicate whether you want to Time Capsule to provide a wireless network, but most users want that option. So, you when asked how you want to configure the Time Capsule, you would choose the "Create a new wireless network" option.
    As the Jolly Giant says, you will need to choose Bridge Mode when you see a choice of how to connect in the setup process. If you are an experienced computer user, you may want to configure the Time Capsule manually, but I would not recommend that you do this unless you know exactly what you are doing.
    My next step is to call verizon and say they need to get out here and fix this ** or I will be going back to comcast.
    Verizon has nothing to do with the Time Capsule problems that you have encountered. Blaming them will accomplish nothing.

  • Problems with Airport extreme wireless network setup

    I set up a wireless network with my new airport extreme via the airport utility on my macbook air.  The macbook air can access the network and the internet without a problem.  However, when I open the airport utility, it claims the extreme can't access the internet.  Then, when I try to get to the network from any other component in the house:  blue ray players, ipod touches or another laptop, they can see the network, but not connect to it or to the internet.  This is my first time setting up a wireless network - I'm divorced and my ex-husband set up the last one.  I'd rather die than call him for help.    Can you suggest a fix or a way to troubleshoot?  I'm convinced that I've done something wrong in the setup, but for the life of me I can't find the mistake.  Thanks!

    I set up a wireless network with my new airport extreme via the airport utility on my macbook air.  The macbook air can access the network and the internet without a problem.  However, when I open the airport utility, it claims the extreme can't access the internet.  Then, when I try to get to the network from any other component in the house:  blue ray players, ipod touches or another laptop, they can see the network, but not connect to it or to the internet.  This is my first time setting up a wireless network - I'm divorced and my ex-husband set up the last one.  I'd rather die than call him for help.    Can you suggest a fix or a way to troubleshoot?  I'm convinced that I've done something wrong in the setup, but for the life of me I can't find the mistake.  Thanks!

  • Help with Time Capsule Double NAT error.

    I've been reading different threads on this problem but have been unable to find a solution.
    I recently replaced a dead SpeedStream modem with a Motorola 3360, per AT&T's (my ISP) recommendation. Since swapping the modem I've had a "Double NAT" error on my Time Capsule. The new modem is the only change.  We connect every device: 1 G5 tower, 1 iMac, 1 iPad, 1 MacBook Pro via our wireless network. The Time Capsule is stand-alone, e.g., not connected to anything but the modem via the either-net cable provided.
    Running 10.7.4, the Airport Utility is 6.0, the TC firmware is up to date as well 7.6.1
    We've never had great speed but now it's slower than usual, I'm assuming because of the Double NAT error (two firewalls).
    I've followed the AT&T website instructions, to the letter, for switching the 3360 to "bridge mode," letting the TC handle the IP address (correct?) = no internet.
    I've also followed the support communities directions for switching the Time Capsule to bridge mode as well, letting the modem handle the IP address, the Double NAT error goes away but = no internet.  In this mode I can't join my own network and I get a "your computer is using an IP address that's already in use" error, though everything but my laptop is off.
    What I'm willing to try anything but I need very specific, step-by-step (noob) instructions. Many thanks.

    I've followed the AT&T website instructions, to the letter, for switching the 3360 to "bridge mode," letting the TC handle the IP address (correct?) = no internet.
    I've also followed the support communities directions for switching the Time Capsule to bridge mode as well, letting the modem handle the IP address, the Double NAT error goes away but = no internet.  In this mode I can't join my own network and I get a "your computer is using an IP address that's already in use" error, though everything but my laptop is off.
    I have to admit when I see Motorola modem I automatically think cable modem.. but yours is adsl.. so when you bridge the modem you have to use pppoe client in the TC.. not dhcp as you would with cable. Is that how you are trying it.
    I looked it up and there is a thread almost identical. https://discussions.apple.com/thread/3808550?start=0&tstart=0
    Bob.. gives instructions with pic in the thread on how to setup pppoe in the TC. This should work, although we have noticed some issues of late with the client not always handling IP correctly.
    I am not sure why it fails when you bridge the TC.. that IMO should work without too much hassle.
    I would download 5.6 utility
    http://support.apple.com/kb/DL1482
    It just does a lot more things than v6 in Lion.
    Go to manual setup in 5.6 utility.
    Go to internet tab
    Go to connection sharing.
    Set to Off bridge mode.
    Update the TC.
    Then reboot everything..
    start in sequence.
    1. Modem.. wait a couple of min.
    2. TC .. wait again..
    3. Clients.
    What you have previously done may well be correct but not renewing IP addresses properly has messed up the connection to the modem.

  • Help with Time Capsule with a new modem

    Hi,
    I did a search and couldn't find what I'm looking for.  What is the  easiest way to setup my Time capsule with a new modem?  I will be using  wifi with the time capsule.  I just got a new modem and the time capsule  keeps flashing a amber light.  It was working off wifi before I got the  new modem.
    Thanks, Jerry

    There is only one right value for wireless now. Which I did list in the instructions.
    WPA2-PSK (AES) for the arris.
    WPA2-Personal for the TC.
    Did you reboot everything when you disconnected the ethernet.. so the computer and TC can reallocate the IP addresses. This is important.
    Reboot everything when you rearrange networks.. always do it.. even I am forced to do it.
    Reboot in this order.. from off.. everything off.
    Modem.. wait 2min
    TC.. wait 2min
    Computer.. this will now pick up a new IP from the whichever wireless is stronger.. should not make any difference if it is the TC or the Arris.
    Now see if the TC is available in airport utility.
    If it fails .. reconnect it by ethernet to the computer.
    Give it a different wireless name .. ie the Arris and the TC will have different names.
    And you are using "create a wireless network" in the TC.. no other option will work.
    Update the TC so the setup is saved.
    Unplug the TC from the computer and plug it into the Arris..
    Now reboot everything.. sorry.. but it is the easiest way to clear up old settings and get everything going again.
    Now in the computer you will need to open the airport and find the TC wireless.. and then you connect to it.
    Once you connect direct to the TC you should have no trouble.
    You can setup and fix any issues.. there are always a few silly things.. password default or wan setup .. choose ignore or change settings.

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