Help with where to send ipod nano back if its broken?

My friend bought a green iPod nano from a shop while on holiday in Australia, she's crashed it and now I can't reset it for her. I've tried plugging it into USB port for hours, no sign of life even with a reset (its always worked on this machine before), even after several hours. No sign of it in Windows either.
She can't find a guarantee or any leaflets in the small box, though I assume there must be a standard 12 month warranty with it?
Can this be sent to Apple directly, or does she have to contact the retailer in Australia (we're in UK now).
If anyone has any ideas, please let me know
cheers
Lee

This would be a good place to start.
http://depot.info.apple.com/ipod/
Mort

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Help with where to send ipod nano back if its broken?

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