Help with white screen on startup PLEASE!

My new imac is only showing a white screen on startup. I am not really confortable with mac's yet to start trying a bunch of different things, I did try a restart where you press four buttons (p and r restart I think).
I made an appt. tomorrow for the mac store. My question to you is, is this a hard drive issue. I have read a little that others have had this problem...did you loose everything on your hard drive?
Thanks guys,
Michelle

To add to the conversation, my iMac has decided not to start up any further than the grey screen with apple logo and scrolling symbol. I haven't a clue what to do with it!
I tried doing a safe boot but that didn't work. I then tried to access the disk utility repair but i upgraded the operating system on my comp to tiger so i don't know if i should be using that cd or the one that came with my computer thus old operating system.
If anyone could shed any light on this i'd be most gratefull.. i hear reports of needing a replacement hard drive.... nooooooooooooo

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