Help: Word 2004/Mac wiped out all my customized commands, etc.!

I opened Word 2004 for Mac (Version 11.2) on my G4 15" Powerbook this morning and discovered that it had reverted to its factory install settings and wiped out all my preferences, toolbar customizations, and (many, many) customized keyboard commands.
Neither my Entourage settings nor my Styles have been affected, so the problem seems to be with preferences, toolbar, and keyboard settings only, and not with Office 2004 for Mac or Mac OS 10.3.9. This seems to have happened spontaneously, because everything was working normally when I shut down my computer last night.
I have a copy of my most recent keyboard settings, though not toolbars and preferences, but restoring everything will be extremely time-consuming, and since I'm on a deadline, I'm very ticked off! Can anyone tell me (1) Why this happened, (2) If there's any way to restore all my stuff without doing it all from scratch?; (3) How to prevent this happening again?
Oh, and one more aggravating thing: (4) The Word "Help" window is now so big that the lower right corner no longer shows on the screen of my laptop, and even when I click the green button to minimize the screen, I can't get at that corner to reduce the size of the window. Anyone know how to make the Help window (much) smaller?
Many thanks for any suggestions or information!

Hi, Turtlewiz. Always remember, each time Word kicks you in the teeth, that it's not a bug, it's a feature! Word may temporarily have forgotten that it knows what you want much better than you do, and allowed you to choose some settings and create some customizations yourself. Now that Word has regained its senses, all that silliness is over and you're back at its mercy again. In other words, the situation is normal, as most Word users can attest.
The remedy is to use a different word processor — one that lets you be in charge, instead of dictating the terms of your capitulation at the most inopportune of times.

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