Help. WRT54G IP Address issues
Can't get computer to find router. Can't get online through router to get to setup page. Setup disc error message "unable to connect to router......".
If you want to try to use the setup disk again, you must first reset the router to factory defaults.
To reset your router to factory defaults, use the following procedure:
1) Power down all computers, the router, and the modem, and unplug them from the wall.
2) Disconnect all wires from the router.
3) Power up the router and allow it to fully boot (1-2 minutes).
4) Press and hold the reset button for 30 seconds, then release it, then let the router reset and reboot (2-3 minutes).
5) Power down the router.
6) Connect one computer by wire to port 1 on the router (NOT to the internet port).
7) Power up the router and allow it to fully boot (1-2 minutes).
8) Power up the computer (if the computer has a wireless card, make sure it is off).
9) Try to ping the router. To do this, click the "Start" button > All Programs > Accessories > Command Prompt. A black DOS box will appear. Enter the following: "ping 192.168.1.1" (no quotes), and hit the Enter key. You will see 3 or 4 lines that start either with "Reply from ... " or "Request timed out." If you see "Reply from ...", your computer has found your router.
10) Open your browser and point it to 192.168.1.1. This will take you to your router's login page. Leave the user name blank, and in the password field, enter "admin" (with no quotes). This will take you to your router setup page. Note the version number of your firmware (usually listed near upper right corner of screen). Exit your browser.
If you get this far without problems, try the setup disk (or setup the router manually, if you prefer), and see if you can get your router setup and working.
If you cannot get "Reply from ..." in step 9 above, your router is dead.
If you get a reply in step 9, but cannot complete step 10, then either your router is dead or the firmware is corrupt. In this case, use the Linksys tftp.exe program to try to reload your router with the latest firmware. After reloading the firmware, repeat the above procedure starting with step 1.
If you need additional help, please state your ISP, the make and model of your modem, your router's firmware version, and the results of steps 9 and 10. Also, if you get any error messages, copy them exactly and report back.
Please let me know how things turn out for you.
Similar Messages
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Hi All,
I have updated the Macbook Pro from 10.7.5 to 10.9.1 today and once it is done I restarted the system and it keeps on crashing/restarting the system every 2 min.
I have found the below backtrace. Please help me fix this issue.
Anonymous UUID:
C72C8841-51A0-BB21-689C-2AB204820087
Mon Dec 30 23:57:23 2013
panic(cpu 0 caller 0xffffff801da5260f): "a freed zone element has been modified: expected 0xdeadbeefdeadbeef but found 0, bits changed 0xdeadbeefdeadbeef, at offset 8 of 128 in zone: kalloc.128"@/SourceCache/xnu/xnu-2422.1.72/osfmk/kern/zalloc.c:461
Backtrace (CPU 0), Frame : Return Address
0xffffff8096bf3690 : 0xffffff801da22f69
0xffffff8096bf3710 : 0xffffff801da5260f
0xffffff8096bf3770 : 0xffffff801da51d09
0xffffff8096bf3870 : 0xffffff801da2aa2f
0xffffff8096bf38a0 : 0xffffff801dde080d
0xffffff8096bf38e0 : 0xffffff7f9fcada11
0xffffff8096bf3930 : 0xffffff7f9fcae16e
0xffffff8096bf39a0 : 0xffffff7f9fcae523
0xffffff8096bf39d0 : 0xffffff801dc13438
0xffffff8096bf3a00 : 0xffffff801dd83378
0xffffff8096bf3a70 : 0xffffff801dbfd1ae
0xffffff8096bf3ae0 : 0xffffff801dbf437a
0xffffff8096bf3b80 : 0xffffff801dbe5f15
0xffffff8096bf3c30 : 0xffffff801dbe67d2
0xffffff8096bf3f50 : 0xffffff801de3de23
0xffffff8096bf3fb0 : 0xffffff801daf3e06
Kernel Extensions in backtrace:
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib(1.0d1)[E163B7AE-F6E5-328 6-B827-66DB3FE3DB7B]@0xffffff7f9fcac000->0xffffff7f9fcaffff
BSD process name corresponding to current thread: applet
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide:
0x000000001d800000
Kernel text base: 0xffffff801da00000
System model name: MacBookPro7,1 (Mac-F222BEC8)
System uptime in nanoseconds: 172506613860
last loaded kext at 107245362778: com.trendmicro.kext.KERedirect 1.0.0 (addr 0xffffff7f9ff33000, size 24576)
loaded kexts:
com.trendmicro.kext.KERedirect 1.0.0
com.logmein.driver.LogMeInSoundDriver 1.0.0
org.virtualbox.kext.VBoxUSB 3.2.6
org.virtualbox.kext.VBoxDrv 3.2.6
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleHDAHardwareConfigDriver 2.5.3fc1
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.14.11
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.filesystems.autofs 3.0
com.apple.GeForceTesla 8.1.8
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.nvidia.NVDAStartup 8.1.8
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.iokit.IOBluetoothUSBDFU 4.2.0f6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleUSBTCKeyEventDriver 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.3.5
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleUSBOHCI 650.4.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.kext.triggers 1.0
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleSMC 3.1.6d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.driver.AppleMCP89RootPortPM 1.11
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.NVSMU 2.2.9
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Unable to gather system configuration information.Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f7
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK2555GSXF, 250.06 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Built-in iSight
USB Device: Internal Memory Card Reader
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus:
Please help me fix this issue.
Thank you,
NishanthPlease read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
I purchased my iPhone from UK which is unlocked.
But Now I am back to My Origin Place i.e INDIA.
And unfortunately my iPhone Display get damaged.. and Now I have to Repair it but.....
The Problem is "iSTORE in India Doesn't Helping me in this issue".
I would request APPLE please get this FIX as I am also your customer and now it is globalization.
SO please find any way to get this fixed...
Apple Customer care Please send me any Services note That I can show to iStore in India i.e (In Korum mall Thane, Mumbai, Maharashtra, India )
So I can get my dispaly fixed in INDIA itself.
Requested to please help me out of this issue..
Thanks
APPLE user
sonu.mas007They can provide some kind of way towards this solutions...
eg:
1) Accept my UK iPhone in India courier it to Purchased Place (Repaired it)
2) Accept my UK iPhone in India Take some difference assign me India iPhone.
3) Accept my UK iPhone in India give me any option to ugreade to iPhone 5 (Indian).
4) Accept my UK iPhone in India give me some Receipt (Courier me My new iPhone from UK).
5) Approve my VISA for going to UK again as it not easy for INDIAN to go there with some kind of this Reason.
6) Give the Postal Address where we can send our APPLE to get only Service and they can send it back to us if it got reparied.
As no one would like to go UK only to Purchase APPLE..
There are some personal reason they have to go to Other countries for ... and If some one is FAN of APPLE like me would do the same mistake that I have done..
7) If the APPLE wanted to serve their customer they would have get to the solutions with their excellent mind.
As far as I am concern I am just the USER of my FAV APPLE but.. .. I guess this policy would not keep me as the SAME FAN of APPLE as I am now...
If this is not going to get solved I guess I have to start with other BRAND Like SAMSUNG S4 where I can get everything in my STATE..
But YEH it not a right was to have this BAD policy.
I just dont know why they are not coming ip with great solution for this issue in this tecnology world.
Any help to find other BEST Brand who has awesome services.. -
Business partner address issue
Hi Experts,
I am involved in a CRM upgrade project from 4.0 to 5.1.
There is a typical problem.
For some business partner types, all the BPs are having double address maintained in the database,i.e., the address of the business partners are maintaned twice, though only one address has been entered for them during BP address entry.
So whenever we are working with tcodes like opportunity, it is prompting us to select one of the address from the pop-up. Whenever we are entering any partner value in the Partner tab, a pop up comes to select one of the address though both the addresses are same.
What I saw in ADRC table is there are 2address no.s maintained for the same address.
No clue why it is happening and how to rectify it.
Please help, its an urgent issue.
Regards,
SangeetaHi,
You can write an executable report to determine the duplicate addresses and then delete them selectively from ADRC table using the API
BAPI_BUPA_ADDRESS_REMOVE
or using delete statement and then calling
commit_work
If you are using mobile sales application and having the same problem, then i would advise you to use Middleware concepts of Bdoc creation to create bupa_main Bdocs with the delta mode set properly for address and then trigger the mobile bridge programmatically to create the relevant sBdocs and replicate to the clients.
Also, if you would this problem in R/3, then you would need to trigger the bupa_main adapter object upload using request loads.
Reward if helpful.
Thanks,
Sudipta. -
System Clean Install because of IP address issues
HI,
I just did a clean re-install of Snow Leopard as I had been having the self-assigned IP address issues that so many snow leopard users have been having. Before doing this I used time machine to make a backup of my HD on an external HD and synced my iphone 4 with the computer.
Now I am hoping to get all of my music back, as well as my contacts, but can't seem to access either of those individually on my external HD using time machine or manually.
Also I am worried about plugging in my iPhone to the computer and syncing with iTunes, as if I do, I may lose my lifetime's collection of music altogether. Clearly I should have backed up this music on an extra external HD in addition to the time machine backup, but didn't think to do that.
What are my options? Will it erase the music on my iphone if I sync, or will it pull the music off of it and back into my library? What about Mail and Address book etc?
any help would be appreciatedNormal iTunes syncing with an iPhone is one-way - computer to iPhone. If you try to sync the iPhone without your old library then you will indeed wipe everything off the iPhone. There are numerous utilities around such as Pod To Mac - VersionTracker or MacUpdate - that can be used to transfer from the iPhone/iPod to the computer as well as ones that can mount the iPhone/iPod as a disk drive so you can transfer data between computer and iPhone/iPod. For example, PhoneDisk.
-
Saw your comments on this in the post about the 1.9 bios for neo2platty ....
I can confirm that My MAC address issue was caused by the bios that you sited in your comments....all F's were written to My nvidia lan too...
only solution from what I have read is too rma it...'bummer'
just thought You would like to know.... Your not aloneI had the same problem yesterday and after many hours searching the web I ended up with this post that made me really desperate... But I didn't give up and while trying a new bios flash because of random crashes when in the bios, I noticed the obvious: you can change the MAC address when flashing
use the last version of the dos flasher with the parameters /nvmac:xxxxxxxxxxxx/wb after the name of the bios file; it's explained if you ask the help with the /help parameter. You can find the mac address on a stick on the parallel port. -
HT5622 i need help with emails addresses that are registered with my apple ID
Hi Apple,
when i set up Apple ID, I added a second email address as a back up but its not the one i use daily. So all the emails im getting from you at the moment are going to the second email and not the first email address. How do i reset it so that i get the emails from you in the email address i do use daily?Hi squara,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/HE68
Cheers,
- Judy -
Question
I am not able to launch FF everytime i try to open it, it says FF has to submit a crash report,and restore yr tabs. I even tried doing that and the report was submitted too, but still FF did not start, and the problem still persists, please help me solve this issue
'''(in English)'''Hi Danny,
Per my understanding that you can't get the expect result by using the expression "=Count(Fields!TICKET_STATUS.Value=4) " to count the the TICKET_STATUS which value is 4, the result will returns the count of all the TICKET_STATUS values(206)
but not 180, right?
I have tested on my local environment and can reproduce the issue, the issue caused by you are using the count() function in the incorrect way, please modify the expression as below and have a test:
=COUNT(IIF(Fields!TICKET_STATUS.Value=4 ,1,Nothing))
or
=SUM(IIF(Fields!TICKET_STATUS=4,1,0))
If you still have any problem, please feel free to ask.
Regards,
Vicky Liu
Vicky Liu
TechNet Community Support -
Urgent help needed; Database shutdown issues.
Urgent help needed; Database shutdown issues.
Hi all,
I am trying to shutdown my SAP database and am facing the issues below, can someone please suggest how I can go about resolving this issue and restart the database?
SQL> shutdown immediate
ORA-24324: service handle not initialized
ORA-24323: value not allowed
ORA-01089: immediate shutdown in progress - no operations are permitted
SQL> shutdown abort
ORA-01031: insufficient privileges
Thanks and regards,
IqbalHi,
check SAP Note 700548 - FAQ: Oracle authorizations
also check Note 834917 - Oracle Database 10g: New database role SAPCONN
regards,
kaushal -
Hi, Firefox on my desktop keeps crashing at just random moments. Sometimes not very often at all, but other times it can happen a few times within an hour.
My Desktop Window Manager also crashes regularly and the dialogue box always pops up saying its stopped working. However, this doesn't seem to effect anything.
It could be realated though, as I just had this desktop built a few weeks ago and a few times it's crashed as well as programs.
If anyone can help me fix this issue with Firefox, that would be great. Thanks in advance.Hi,
I updated the Flash plugin, but I still keep getting crashes.
I will try to disable the hardware acceleration in the Flash Player as you recommended and hopefully this will work.
Although the last crash report I got has a different problem then before,
https://crash-stats.mozilla.com/report/index/6c5d8c66-6789-4b52-94e4-61cdf2110530
Signature: BuildArgArray
If you can please offer any more advice that would be great, thanks. -
(The iPhone "Named" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.)
can anyone help me with this issue, every time i try to restore it will come up like this error message.Restore the iPhone when connected to iTunes by cable.
Still the same TS1275?
Is your iPhone jailbroken?
Or
Has your computer ever been used to jailbrake or downgrade (Tinyumbrella) any iPhone? -
Please help me in this issue "rebate \management"
Dear all,
I have a problem, please kindly help me on my issue.
For the rebate process, my client requires for their customers once the time period is over he dont want to raise the credit memo reuqest on the behalf of credit memo client want to replace the goods at free of cost to their customers.
Kindly help me in this issue
rama murthy.gimg-s&D - billing- rebates-rebateagreement type .in the rebate agreement control settings ,in the final settlement field ,u put free of goods sales document type
if useful give me rewards
thanks
raj -
Calendar and Time showing in arabic but my phone's language is English. I bought my phone from DU in UAE , Dubai. Please help me solve this issue while keeping the Region to United Arab Emirates
Valentine350z wrote:
while keeping the Region to United Arab Emirates
Not possible, I think. Tell Apple how you feel about this at
http://www.apple.com/feedback/iphone.html -
im can u please help me out this issue im trying to install iTunes in windows 7 some error showing " windows installer package problem DLL require to complete this installation" this message showing.
Try the following user tip:
" ... A DLL required for this installation to complete could not be run ..." error messages when installing iTunes for Windows -
Will Apple help me with this issue?
Dear Sir or Madam,
I am a student in China, I really need your help, my iphone now problems bothers me! HELP ME PLEASE!!!
As I bought my iPhone 4s(16GB,White) in the USA from Sprint, full price with tax, unlocked ,it was excepted to be a global phone. But now I come across with some problems in China using local carrier.Now I am in China, not the normal use of the phone, I rely on odd jobs to earn, very not easy, English is not my mother tongue, maybe there are many grammatical mistakes, I hope you'll forgive me! Mobile phone can not be used normally I am very sad, I can not contact the parents and friends, can not let them worry about me, I've tried all means, including the upgrade to 6.1, but still can not solve the problem, I think maybe I am in China, so can not be used normally, at this moment I am very anxious, because of the time difference, it is later I can send mail, you can see it, please help me, a Chinese student's request!
I tried all the possible solutions from the Internet, and the Official solution offered by Apple (http://support.apple.com/kb/TS4459), but it doesn't seem to work.
Will Apple help me with this issue? Please do.THANK YOU VERY MUCH!!!We are not Apple, and Apple does not unlock phones. Sprint will unlock phones, but you have to qualify. One of the qualifications is to have been a customer in good standing for a period of time. You can check their website for what that is. After that, they can unlock the GSM side of the phone for International use, that is it. If you are on a CDMA carrier, then it cannot be unlocked. Are you trying to use a local SIM card in China?
Your only option is to contact Sprint to see if you qualify for an unlock. Only they can unlock it. Sprint is one of the poorest choices to take to another country.
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