HELP! Zen Micro 6GB Firmware prob

My first problem is that my Zen Micro has a firmware problem. After it shows the "Firmware Problem" message it goes to the recovery menu. I've tried "Clean Up" and "Format All" but I am still unable to use my Zen Micro. The second problem is that the firmware upgrading software won't recognize the Zen Micro. I can still sync music to my Zen with Windows Media Player but the program used to update the firmware will not recognize it. I'm running Microsoft Windows XP SP 2 on a Toshiba Satellite M40X. I've also tried updating the firmware on another desktop computer running Microsoft Windows XP SP 2 but it still will not recognize the Zen Micro. I've tried installing drivers yet the program still won't recognize my Zen Micro. Is there any other way to get the firmware onto my Zen Micro or am I out of luck?

Bump. I sent an e-mail to Creative and they were of no help. They told me to send it in and that I would have to pay for it. Is there any other way to install the firmware, or possibly better drivers that I could download other than the ones from Creative's website.

Similar Messages

Zen Micro / USB Firmware prob

Okay, this time I ran into a serious problem and I was quite close to get really mad at Creative... This is my third Zen Micro player and my waranty has run out and I thought, this time I am really gone for..
So, what happened is, I took my mp3 player with me. Nothing special? Oh well, when I switched it on, it showed the starting screen and switched off again. Tryed again and it showed me that the battery was empty. I plugged the player into the recharger but hours later, turning the player on resulted in the same..
Okay, I thought maybe there is some problem and formated everything. Now it told me, firmware error and started into recovery mode on its own. Good I guessed, reuploading the firmware would solve the problem.. (P4S 2..0)
It was not this simple.. I connected the player with the USB to the computer, but some minutes after connecting it, it told me "there is a problem with the USB device" and the player was not recognized any more. Starting the firmware update program resulted in "the player is not connected to your computer" even if it was..
A week later, today I solved the puzzle. It was a pure coincidence, after I tried the american version of the firmware update program which only told me "the battery needs to be charged before a update can be done" I tried the old PDE ..0 Firmware program! **bleep** and it worked!! It recognized the player and let me "downgrade" the firmware to ..0! I hope that helps anyone encountering the same problem, I really thought my player is now really gone mad..
kr

Okay, this time I ran into a serious problem and I was quite close to get really mad at Creative... This is my third Zen Micro player and my waranty has run out and I thought, this time I am really gone for..
So, what happened is, I took my mp3 player with me. Nothing special? Oh well, when I switched it on, it showed the starting screen and switched off again. Tryed again and it showed me that the battery was empty. I plugged the player into the recharger but hours later, turning the player on resulted in the same..
Okay, I thought maybe there is some problem and formated everything. Now it told me, firmware error and started into recovery mode on its own. Good I guessed, reuploading the firmware would solve the problem.. (P4S 2..0)
It was not this simple.. I connected the player with the USB to the computer, but some minutes after connecting it, it told me "there is a problem with the USB device" and the player was not recognized any more. Starting the firmware update program resulted in "the player is not connected to your computer" even if it was..
A week later, today I solved the puzzle. It was a pure coincidence, after I tried the american version of the firmware update program which only told me "the battery needs to be charged before a update can be done" I tried the old PDE ..0 Firmware program! **bleep** and it worked!! It recognized the player and let me "downgrade" the firmware to ..0! I hope that helps anyone encountering the same problem, I really thought my player is now really gone mad..
kr

Zen micro 5gb firmware prob

i have owned my zen micro for over 2 years, about a month ago my zen started freezing so i decided to reload the firmware. i accessed recovery mode fine and then clicked the reload firmware option. i had the latest firmware downloaded but i cant get the upgrade program to work. it says my zen is not connected even though it is. i really dont want to buy another player, is there a fix? i read that there is an issue with wmp but i didnt know if it was true. i do have wmp on my computer but i wasnt aware that there were any problems with it.
i have emailed creative tech support and while they replied quickly their suggestion did not help (get rid of all startup programs). im hoping someone in the forums has a suggestion.
help!
thanks

I HAVE FOUND A FIX
taken from a microsoft website
Rolling back to a previous version of the Player
Windows Media Player is a feature of the Windows operating system and cannot be removed entirely. However, in Windows XP, you can roll back to the version of the Player that was previously on your computer.
You must be logged on as an administrator or a member of the Administrators group to perform the following procedure.
Disconnect any portable music or video devices that might be attached to your computer.
2.
Click Start, and then click Control Panel.
3.
In the Category View of Control Panel, click Add or Remove Programs, and then click Remove a program.
4.
Click Windows Media Player , and then click Remove.
If Windows Media Player is not displayed in the list of currently installed programs, then try the following:
At the top of the list, select the Show updates check box.
2.
In the Windows XP - Software Updates section, click Windows Media Player , and then click Change/Remove.
5.
In each of the two confirmation dialog boxes that appear, click OK.
6.
When the rollback process is complete (it might take several minutes), click Restart.
7.
Click Start, and then click Control Panel.
8.
In the Category View of Control Panel, click Add or Remove Programs, and then click Remove a program.
9.
Click Windows Media Format Runtime, and then click Remove.
If Windows Media Format Runtime is not displayed in the list of currently installed programs, then try the following:
At the top of the list, select the Show updates check box.
2.
In the Windows XP - Software Updates section, click Windows Media Format Runtime, and then click Change/Remove.
If you installed a non-US English version of Windows Media Player , the instructions in the dialog boxes that are mentioned in steps 9, 0, and might appear in English.
0.
In the first confirmation dialog box that appears, click OK.
In the second confirmation dialog box that appears, select the Do you want to continue with the rollback? check box, and then click OK.
2.
When the rollback process is complete (it might take several minutes to complete), click Restart.
3.
Click Start, and then click Control Panel.
4.
In the Category View of Control Panel, click Add or Remove Programs, and then click Remove a program.
5.
Click Microsoft User-Mode Driver Framework Feature Pack .0.0, and then click Remove.
6.
Follow the instructions that appear in the Software Update Removal Wizard.
If the Wudf0000 confirmation dialog box appears, click Yes to continue. When the software removal process is complete (it might take several minutes to complete), click Finish.
Note If you remove Windows Media Player and the Windows Media Format Runtime, and then encounter error C00D27D ("A problem has occurred in the Digital Rights Management component. Contact Microsoft product support."), you might be able to resolve the problem by installing the Windows Media Format 9.5 Runtime. For information about installing the Runtime, in the Microsoft Knowledge Base, see article 8922, "Update for Windows Media Digital Rights Management-enabled players."
You might not be able to roll back to a previous version of the Player if the hidden folder $NtUninstallwmp$ is deleted from your computer. Some non-Microsoft programs (such as CCleaner) delete this folder in an attempt to remove unwanted files from your computer.
then download the latest firmware file and run it.
WHAT IS VERY IMPORTANT TO KNOW
when i ran the update program it showed all the bars filled but then said the firmware update failed. apparently it didnt fail cuz its working right now. after u do all this u can reinstall wmp to sync ur files.
so heres the ste
ps.
uninstall wmp and the framework package
do the firmware update
reinstall wmp
i dont know if anyone ever suggested this but it worked for me
good luck everyone!
ps.
if i find that this fails later on then it is definately an issue with creatives firmware. ill keep u all posted

Zen micro vista firmware prob

i have windows vista and its just not working with my creative if i try to download anyfirmwareit says my player isnt connected so i reconect it and still nothing anyone know wat the problem isis there anyone with windows vista and a zen micro were they both worki've been posting messages like crazy and still i have no anser to how to fix it??mabe i should buy an ipod?

weezerwer wrote:
i have windows vista and its just not working with my creative if i try to download anyfirmwareit says my player isnt connected so i reconect it and still nothing anyone know wat the problem isis there anyone with windows vista and a zen micro were they both worki've been posting messages like crazy and still i have no anser to how to fix it??mabe i should buy an ipod?
You will need the playforsure firmware for vista to recognize the Micro. You will need to update the firmware from a machine with windows XP. Then vista will recognize the your Micro. If your player has the old firmware there is no way to?update it in Vista.?
Message Edited by rasstar on 04-02-200708:06 AM

Zen Micro PlaysForSure firmware Help

I have Zen Micro with firmware .0.03 and I want to upgrade it, but I don't know which firmware I have to choose
May I choose firmware PlaysForSure 2.00.2e or firmware .02.05 ? Which is better? Or maybe I shouldn't upgrade my Zen and stay with .0.03 (it's stable)
And one more question: The PlaysForSure 2.00.2e firmware is stable and with no problems with it's?
pzdr
m4t30

m4t30 wrote:
but I still haven't answer for: WHY I have to use wmp 0? Only for listening music or maybe for transffering music to Zen?
And still how can I downgrade firmware?
. With the 2.xx.xx firmware it needs WMP 0 for the built in MTP, music management and DRM functionality that is enabled under the 2.xx.xx firmware. You also need XP because WMP0 is not supported under anything else.
2. If you have a .xx.xx firmware version on the player and are under Windows 2000 or anything other than XP the unit CAN NOT be upgraded to a 2.xx.xx firmware. The update will fail or quit if you attempt to update to a 2.xx.xx firmware on anything but XP. If you already have a 2.xx.xx firmware on the player it will nolonger be recognized on a Win2000 or less system. It is only useable on a an XP system at that point.
3. Once you have upgraded to the .02.05 firmware or the 2.xx.xx firmware you can only go back and forth between those two versions ( As long as you are on XP )

Zen Micro 6GB Doesn't D

I have a Zen Micro 6GB and it has worked fine for 8 months and today I went to delete and add some songs but it won't dock. It shows that it is charging the battery and that is all. I read through some subjects and tried hooking my USB cable to the back of my computer but that didn't help. When I plug in my USB cable it goes to the last song that was played before I shut it down and starts charging but never shows the dock symbol or words. Any help on this would be greatly appreciated as I love my player and would like to add some more and different songs. Thanks for any and all help.Message Edited by krystelena on 0-06-200708:59 AM

Does anyone have any information on this problem?

Zen Micro 6GB buzzing so

My Zen Micro 6gb players was working just fine when I powered it down. When I powered it up to continue listening to my selection, the player would start to play the selected track then the sound would start making a buzzing like sound and the player would lockup and not respond to any touch pad commands or the power down function. I have to physicaly remove the battery to stop the player. When I reinstert the battery and power up the player it starts to rebuild the library, and when the progress bar reaches 00%, the player locks up and will not respond to any touch pad commands or power off. The LCD back light goes out also. The battery is at 90% and I also tried another fully charged battery with the same results.
I was able to partialy restore most functions by connecting the Zen Micro 6GB to my computer, some functions are still not working right, and the unit has the latest firmware.
Is the recovery utility compatable with the Zen Micro, for I do not see it listed?
Any recomendations on how to correct this malfuction, or do I have to return it to Creative for repairs? It is a refurbished unit and out of warranty.

Hi,
Have you done a Clean Up for the player?
The recovery utility or the recovery tool is not supported for the Zen Micro.

Zen Micro 6GB Frozen to the Starting Scr

I haven't opened my Zen Micro 6GB about 2 months after I received it and when I try to operate it, it stays frozen to the screen with "Creative, Copyright(c) 2004, Creative Technology Ltd, All Rights Reserved" and stays like that forever.
I even tried removing the battery, holding the power to on, and placing the battery back in and nothing is happening.
Can you give me some pointers? Or should I so a warranty exchange?

tried giving it some more power? It could just be lacking battery....

Reduced sound zen micro 6gb - from limited knowledge pers

Hi
We bought mp3 zen micro 6gb pink, in Feb for our daughter. In June she said the volume whether on the docking/speaker station or through the earphones was greatly reduced. When on 'high' you can just hear the music.
I tried to read other posting re volume but I did not understand anything! I am not very computer/mp3 literate, so I need very basic (dummy type) step by step instructions.
Many thanks
Aileen
Message Edited by aileenchalmers on 08-23-2006 0:23 AM

Where/how do I check fimware?
In the audi setting - equiliser (EQ) is shown as 'Off" the settings are all 0 (table shows +2, 0, -2).
Smart volume is 'Off'
Have tried headphones which we got with the zen micro and another set. Both work with my portable CD player fine.
Volume of songs when played on pc are fine.
Any other advice?
Aileen
Have just looked in system and states version ..0 - is that the fimware?Message Edited by aileenchalmers on 08-24-2006 2:34 AM

Creative Zen Micro 6GB probl

I've some problems with my Creative Zen Micro 6GB MP3-player.
It won't go on anymore because the on/off button is broken.
The MP3-Player already had some problems with getting stuck while it was?starting up, so the new problem with the on/off button was new. I've send an e-mail to Creative support but I already did that for 2 months ago and I got no answer. Does anybody knows what I should do or what the adress of Creative is in The Netherlands so I can send my Zen to them?Message Edited by Mattijs on 02-4-200703:53 AM

To send in a unit you have to arrange that with Customer Support first, they will arrange everything and give you the address details along with a reference number that must be on the front of the package when you send it to us.
When you e-mailed us before, did you get an auto response back? That always goes out, if you didn't receive that, it's possible that either your request didn't arri've with us, or that you did get a response but it got stuck in a spam filter (if you have one set up).
Cat

Zen Micro PlaysForSure firmware upgrade fatal error - RESOL

First, sorry about poor english!
When i tried to upgrade my Zen Micro to the latest firmware i got the following message: "Creative Zen Micro PlaysForSure Firmware Upgrade: This application only supports Windows XP platform with at least Service Pack installed." The executable name was: ZenMicroP4S_PCFW_L6_2_2_02.exe and yes i have Windows XP SP2 installed on my computer. (and on the other three computers, where i got the exact error message.)Message Edited by kaszast on 0-26-2006 08:37 AM

Dear Creative!
You screwed the upgrade program a bit, because it is works ONLY IN ENGLISH version on Windows XP. Shame! You are pushing me into the sea of warez...

Have a Zen Micro (6GB) - Lost Software CD and Firmware update confuses me. Please he

I bought my Zen Micro about 7 months ago and have been using it fine until recently formatted my computer and realized I've lost my software cd (the one that comes with the player).
I tried downloading the Creative MediaSource Organizer/Player (version 3.30.2) and updating the firmware (thereby loosing all the songs I had saved in there. Ugh.) in my Zen Player and in the beginning MediaSource still wouldn't pick up my Creative Player. Then, I don't know why, it now works...but it works like a normal External HardDri've or a PenDi've would! It not longer has that menu thing (where there's a list of artist and albums) at the left side but simply folders under the Creative Player.
Does anyone know where I can get the old firmware and download the required software? I greatly prefer the way my player worked before I updated the firmware/software and I would like to just have that back even if it doesn't have as much features or whatever came with the upgrade. (iTunes or something. Has no idea what that is.)
Also, does Creative have a Service Center in Malaysia (specifically Kuala Lumpur) and can anyone tell me where it is or give me the phone number to call? I'm still under my warranty but this site doesn't list a number to call although they say they give Telephone Support until the warranty expires.
Thanks in advance for any help!
Cherish
Edit: BTW, I have tried emailing Customer Support but so far, no reply, and that was...2 weeks ago, I think? And, like I said, the Customer Support section in this site doesn't list any numbers/Service Centers which is why I'm asking...Message Edited by cherish90 on 02-06-200705:25 PM
Edit the second: Does anyone know if the confirmation email that Creative is supposed to send to your account after you send them an email isn't working? Because I just double checked my inbox and I realized I never got any confirmation letter. And I'm very sure I didn't accidentally delete it.Message Edited by cherish90 on 02-06-200707:38 PM

LOL. I've sent in my player. FINALLY found the Service Center (for those in KL who want to know, it's in Berjaya Amoda, behind Low Yat and opposite Times Square) after asking the shop I bought the player from.
And the guy who I talked to called their HQ or whatever and said that neither of the messages I sent (I sent 2; one shortly after I started this thread) were recorded/received on their end although I DID get the "Your message has been sent" page after clicking on the 'submit' button. And yeah, I used this email too. *confused* Maybe Creative doesn't work with Mozilla Firefox (the browser I'm using)? I think that's kind of lame, though, because FireFox is like practically as big as EI now and it's more user-friendly (the tabs are uber cool IMHO). Unless Creative has some sort of problem with Mozilla...
*cough*
ANYWAY...
Yeah, I did download the PlayForSure plugin (although I have no idea what it's for) and MediaSource STILL picked up my Micro as something like a pendri've.
Never mind, though. The guy I talked to - never got his name... - said that once you've upgraded the firmware to the latest (which is the one that needs all these weird plugins and makes the device an MTP [I THINK that's what it's called] device) you can't change the firmware back to the old one unless they send it in. So I'm sending it in. And I think they'll replace the software CD for me too, so that's all good.
Thanks anyway, Jason.
Cherish

Zen Micro V2 Firmware probl

Hello-
I've had the Zen Micro for a few days and I loved it, until I upgraded to the new firmware (2.002 - PlaysForSure functionality) which makes it auto sync w/ WMP 0. I was excited about the possibility so I went ahead and upgraded and I have had multiple problems with the new firmware release. I was wondering if anyone else had encountered these, or if they are bugs that need to be worked out.
First, after upgrading I synced with WMP 0 and certain songs would transfer to 00% then would hang and I would get an error message in WMP 0 saying: The I/O operation has been aborted because of either a thread exit or an application request. Error code: 800703E3. This never happened before. After removing the songs that would cause this problem, I no longer get this message, but the prob still must be attributed to some change that occurred with the upgrade since the faulty songs transferred perfectly before upgrading.
Second, and more importantly, is the fact that songs are not being filed correctly on the Micro since the new firmware has been installed. All songs that do not contain information in the "Album" field of the ID tag are unaccessible now. If you select "Artist" in the Micro, the only songs available are those that are categorized by album. With the prior firmware, songs not tagged w/ info in the album field would automatically go in a section called <Unknown>. Now, they are not accessible at all. If I have an artist w/ one song on the Micro and the song doesn't have info in the album field on the ID tag, the artist is available but after selecting it I come to a blank screen on the Micro. I have also attributed this to the new firmware b/c I've reinstalled the older one and the filing system is back to normal and is fully functional.
If anyone has encountered these probs or come up w/ solutions let me know. I'd love to be able to utilize the auto sync features of WMP 0 but for now I'll manually sync and keep things in order on the Micro's side of things w/ the older firmware version. Thanks for any help/input.
Take care,
Craig

Bear with me as I lay out the problems/sequence of events:
- Got excited over the MTP support and upgraded. My laptop stopped recognizing the Zen
- Creative support thought that my MP0 maybe hosed; so I rollback and install MP0 again. No resolution.
- Went into to 'rescue mode' and wiped the disk clean
- Installed the old firmware; my laptop recognized the Zen
I pressed on and connected my Zen to a desktop and upgraded the firmware to MTP support (v2.x)
- I was able to sync with MP0 but frequently experienced problems with 'hang' during sync after 00%
- I disconnected the unit and MP0 aborted the sync
- Reconnect and sync would hang at the exact same song. Further, I noticed the following:
- Songs would sync up very fast (noticed around 800KB/S)
- The problem song would experience startup problems and would hang after reaching 00%
- I deleted the 'problem' song (which plays fine in MP0) and 'sync' continued without problems
- Created a playlist in MP0 which synced OK; but the Playlist is missing in Zen!!
Summary:
I think Creative released the f/w too early.

Full revision list of the Zen Micro's firmware?

/ I've been digging up various firmwares, and I'll be honest and say that because I use an AC Adaptor that 2.2.02 and ..0 are not in my best interests. While I have no tested whether .02.05 retains charge over time I will probably do so tomorrow. I'd like to know the full history of the device so I know where to stand on this. I like to have the 4 hour standby, but not the 'shorter' charge span simply because all Creative did was drop the peak voltage from 4.9V (Li-Po can take up to 4.235V) to 4.2V. Granted the slope of the charging curve gets very flat at that level, but I do feel that it is best to inform geeks so they know what to expect.
Version (Recovery Mode version)
..0 (0.0.65)
2.2.02 (0.0.65)
.0.02 (0.0.63) (Pulled off due to complaints)
.02.05 (0.0.58)
2.00.2 (Cannot be installed)
I know I missed a few, but because the Zen Micro is past its life cycle I doubt there will be any customizations to the device.

what problems?
Spending time on a support forum like this, that covers the full gamut of the customer base, you are going to see probably 80% of the posts from folks having problems ranging from minor pilot error to real hardware failure. The 20% with tips, kudos etc are all in the minority and will not be very visible.
Creative has probably sold over 5 million Micro's since inception. There are definitely going to be problems with that many units in the general population. And some of the problems have been real issues such as the battery drain and the issue of headphone jacks. The latest firmware v . has fixed the battery problem, and on the 3 Micros in our household we are all seeing over hours playback time, excellent battery hold time, good charging characteristics etc etc. The headphone jack issue seems to have become a lot less of a topic the past month or so. Noting that Creative sold probably about .5 million of the earliest Micros, and these were the units that seemed to have headphone jacks go bad, if at all, all the later products may have enough of a redesign that the jacks are OK. Certainly we are fine over here with the new revisions.
The pluses of the Micro are many, and the diminuti've size and excellent UI makes using this player a pleasure. Audio quality is excellent, and other than sheer output power is right up there with the JB3 (IMO the best ever mp3 player - irregardless of brand).
Hope this rambling note can help you with your decision.
jake

How to install a zen micro 6gb on windows 2000

Can anybody help, I am trying to install the micro 6gb on windows 2000 pro.
The device is reconised by windows but everytime it searches for a driver it cannot find one.
I have downloaded and run the latest driver install pack from creative but still windows reports it cannot find a driver.
I have searched the following
Creative CD
Windows update
Creative directory where the drivers are stored
Each time it reports driver not found.
I have also reset the mp3 but all to no avail.
Tried it on 2 machines both with the same results.
Anybody help with this please ?

Also what firmware is on the player? It should be listed under Information, or System Information I believe its called...
If its a number beginning with 2, such as 2.20.05 then you will have problems getting it to work under Windows 2000. Firmware 2.20.05 and any other v2 firmware is designed for Windows XP Service Pack and higher systems. To get it working on Windows 2000/98/ME requires you to have an "Easy CD" which normally comes inside the box for all Creative players designed for Windows XP systems only. If you did not get this CD then you cannot use the player under Windows 2000.
But thats just if you have a v2 firmware. If its a v then hopefully what SSR said might work.

HELP! Zen Micro 6GB Firmware prob

Similar Messages

Maybe you are looking for