Help, Zen Stone and Nano Plus not recognized on my PC (XP) have tried everything I can f
Hi,
I recently bought a Zen Stone but I cannot get my PC to recognize it. Everytime it is plugged in I get taken to the "Found New Hardware Wizard" and it cannot find a driver. I have gone through all the help and none of the proposed solutions makes any difference. The Stone charges fine, but I cannot access it: in Device Manager it appears in Other Devices and does not appear in My Computer. The Safely Remove Hardware icon appears in the tray but when I right-click on it, nothing happens. The same thing is also happening with my older Zen Nano Plus which I am sure was recognized a couple of months ago. Both the Stone and the Nano PLus play music and I tried the Stone on a friends computer and her Windows XP recognised it fine. I am running Windows XP with Service Pack 2 and I automatically do all the recommended Windows Updates. Things I have tried: * Unplugging all other USB devices * Using USBs at back of computer * Using a paper clip to reset the Stone * Changing the Power Management options for USB as advised on Creative Media website * Updating my chipset device drivers * In Other Devices trying to reinstall drivers * Downloading new drivers and other software for my Zen Nano * In the BIOS switching off USB 2.0 * Rolling back from Windows Media to 0, removing Microsoft User-Mode Driver Frameworks Feature Pack .0, and downloading "Update for DRM - enabled Media Players (KB8922)" * Downlaoding Iomega patch * Running msconfig to remove all startup and Service files apart from Microsoft to ensure there is no conflict with other loaded software (still didn't work) Something has defintely changed in my computer to stop Zen from working and yet the USB ports work fine with my digital camera, printer, keyboard and mouse. Please, please, please, does anyone have any ideas about what may be causing my problem Thank you Stephanie
Hi, Quick update, have also gone through everything in http://forums.creative.com/creativel...cending&page=3 and tried downloading the Fixup but with no success. Made the major mistake of following advice to delete USB controllers and ended up with no USB ports working (not good since my keyboard and mouse use USB). Had to do system restore to get back to square one. I have contacted Creative support several times and tried everything they suggested and they have tole me that there is nothing else I can try. Can find nothing else to try and with so many people experiencing the same problem with the Creative Zen's, I have come to the conclusion that the Zen is not compatible with many people's XP and only wish I had known all this before I bought it. If anyone has any other ideas I can try, please let me know, otherwise I will have to send my new Zen Stone back to Amazon as completely unusable. Goodness knows how anyone who doesn't know their way around a computer is ever supposed to get one working. I am really disappointed with Creative about this. Anyone recommend a good MP3 player make that actually works in Windows XP Regards Stephanie.
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