Help zen wont turn o

hey this is my first post so sorry if info isnt right but can someone please try to help..
i had the zen 6gb for a xmas present and have only used it a couple of times but now it wont switch on. I fully charged it and took it to work to listen to and it wouldn't switch on at all. when i got home i pluged it back into my pc and it did eventually charge. I switched it back off once fully charged and have just tried to switch it back on and its not turning on again. i have once again pluged it back in and it wont respond to anything, has anyone else had this problem and is my player faulty and needs replacing?
thanks
soph

I have a similar problem. I just recieved my Zen 8GB in the mail yesterday. I brought it to a full charge and transfered a few songs to it. Tested it out and it worked great for 4 or so hours. I then attached it to my PC to transfer a larger amount of my music library to the player.
When done I unplugged the player and it immediately powered off. I tried to turn it on, the Creative logo fires up, then I get a garbled white screen and it powers down (never gets to the ZEN logo).
If I plug it back into my PC it poweres up all the way and goes to the "Docked" screen.
Naturally, I tried resetting the device to no avail so my next course of action was to upgrade the firmware. I did so (to .2.0 released about a week or so ago) and that did not resolve the issue. So I booted up into the service mode (holding down play while pressing power) and the player boots up fine and holds its powered-on state. So I'm not positi've its the battery.
At this point I did a full flush of the firmware through the service screen?and re-installed the latest release that way. Still no dice. The player will not get past the "creative" logo when booting from the battery.
I have attained an RMA and will be sending the player back to Creative today. I'm concerned that they will plug it in and see it boots to docking mode and send it back to me as is. Personally, I'm quite upset that I could not locate a customer service telephone number online and that the text-box through which you explain your issue for the RMA only allows about 200 characters.
Overall experience so far (not owning a product for a full day and discovering I need to be without my new product for up to 5 additional days, not being able to TALK with a customer service representati've to fully explain my issue) has not been a good one. Lets hope it comes back in working order.

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