Help--Zen32GB won't play video on SD card

I'm hoping someone can help me out here. ?I have a Zen 32GB with the latest firmware (.2.03), and Windows 7 Home Premium. ?I have been trying to watch digital copies of movies (i.e., the ones that come with the purchased DVD, like Wall-E or Star Trek) on the SD card, but have had no success--it keeps giving me the error message "There is a problem playing this video."
I am using an SD card that is listed on the Creative site as being tested and compatible with the Zen: ?a Toshiba 8 GB SDHC Class 4 card. ?The video I tried was the digital copy of Wall-E designed for portable players, in WMV format.
Anyone have any idea what the problem isI read somewhere that the Zen doesn't support playback of DRM videos from the SD slot--does anyone know for sure if that's trueI have tried playing the videos from the Zen's main memory, and that works; however, I'd rather keep the main memory filled with my music library, and use the SD slot for videos.
Thanks!

Hi Windy,
can you tell us more about the video files? What size, bitrate and resolution is the video. Best if you can provide the file for me to download so that i can try it on my player

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