Helpdesk ticket system for use with SBO

Hello Experts,
I am searching for a helpdesk - message or ticket system for or own use, to improve our customer support.
At this moment we simply use the email (pop inbox) and the SBO service module, but we want a more sophisticated solution.
I would Like:
Automatic reply and a tracking system for ourselve and our customers to follow the processes of a message.
Connection with our a AR invoicing system.
What systems can you experts advise me for further investigation?
Kind regards
Henk Tjassing

Project Management for Business One, developed by Maringo, is an Add-on that you can use.
Kind regards
Carin

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What is the best POS system for use with Mac? Using Quickbooks and paper invoices and inventory. Would like to upgrade to POS system.

Ideally it is best to have seperate (discreet) EHD's for a PC and Mac due to their differences in HD formatting. However, this is not always feasable but there are alternative solutions availble. Among those are:
Creating and useing a Dropbox account that can be shared by PCs, Macs, IOS and Android devices. Dropbox allows for 2GB of free storage and additional storage is available for a small monthly fee.
Another possiblity is formating an EHD so that it may be shared by both a PC and Mac, this format is FAT 32. The downside of doing this is the size of the files written to the HD are limited to 4GB.

Partitioning previously used Windows NT File System for use with Mac and PC

With reference to this thread I found when searching for a solution: Can Windows NT File System(NTFS) format external hard drive work on iMac?
Below is the comment which led to me creating this new thread.
"rkaufmann87Sep 8, 2014 8:26 AM Re: Can Windows NT File System(NTFS) format external hard drive work on iMac?
in response to djj19
djj19 wrote:
Hi there,
I am about to follow your advice also for the same issue, the worry I have is that when I select partition 1, it says "To erase and partition the selected disk..." and so I am worried that if I do this it will erase the current contents of the hard disk drive (which were copied there from PCs in previous use).
If so, is there a way to use the hard disk drive with a mac without erasing the contents?
Thanks
Your case is different and NO do not partition the EHD yet unless you are prepared to completely erase your PC data. Before progressing though, do you intend to share the EHD with a PC and your Mac? If so this is not advisable but it is possible, however you will need to compromise. Please answer that question first and then we can proceed with some advice.
BTW it's generally not a good idea to ask a question in a thread that has already been answered, particularly one that is 3+ years old! In such a case it's normally better to create your own thread. "
The answer to the question in the above comment is that ideally I would like to use with both Mac and PC, why is this not advisable?
Please discuss my best options. I am wondering if I could transfer the current contents of the disk drive elsewhere, partition (which would erase) the disk drive, then put back the contents along with the new files which I have been trying to put on in the first place?
If this were to work would I then be tied down to only using this disk drive with a Mac?
Thank you.
Message was edited by: djj19

Ideally it is best to have seperate (discreet) EHD's for a PC and Mac due to their differences in HD formatting. However, this is not always feasable but there are alternative solutions availble. Among those are:
Creating and useing a Dropbox account that can be shared by PCs, Macs, IOS and Android devices. Dropbox allows for 2GB of free storage and additional storage is available for a small monthly fee.
Another possiblity is formating an EHD so that it may be shared by both a PC and Mac, this format is FAT 32. The downside of doing this is the size of the files written to the HD are limited to 4GB.

Certified Operating Systems for use with Oracle Designer Repository

Hi all,
We have Oracle Designer Repository version 10g(9.0.4.3.14) installed on Microsoft Windows 2000. As our OS and Network team is going to migrate the OS from Windows 2000 to Windows 2003, I want to know if Windows 2003 is certified for our Designer version or not.
Thanks in advance.
Iman

I think you misunderstood Mark's statement. Oracle Designer has two distinct but tightly related parts. One is the Oracle Designer Client, which is a client/server application that only runs on Microsoft Windows. The latest versions are certified for Windows XP R3, but you'll have to check the current certification matrix to see on what OSs your version of the Designer client are certified.
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The Oracle Designer Repository and the Oracle Designer client must be matched, but basically, if you run the Repository Administration Utility against a lower version of the repository, it will give you an option to upgrade the repository to the version that is compatible with your client. If you run against a higher version of the repository, it just won't work, and you'll have to upgrade your client.
Unfortunately, the certification matrices seem to have disappeared from OTN, so they are only available through My Oracle Support.

Unlocked old iPhone 3GS for use with pay as you go sim in the UK on vacation. O2 sim works while ph plugged in. Unplugged, works short time and crashes. Sometimes won't even re-boot. Software on phone up to date as far as 3GS goes.

I brought an old IPhone 3GS to the UK on vacation for use with sim card. I had the phone unlocked with approval and instructions from ATT. Store in the UK recommended O2 pay as you go sim which works as long as the phone remains plugged into the wall. Once unplugged, it will work for a short time and then always crashes. Sometimes it will re-boot and crash again and sometimes it will not re-boot at all. One store told me to sync with itunes which I did on my Mac Book. I don't know if the sim is defective or if the software of the 3GS is just not compatible with the sim when on the battery. I have updated the software on the phone as far as it will go. Any suggestions? Maybe the phone is too old to use with the latest pay as you go sim cards. I am disappointed that this phone has not been reliable as a pay as you go and I have had to purchase a UK phone here in order to have a reliable phone.

There is nothing you can do. You bought an illegally unlocked phone off Ebay. A lot of sellers there will tell you it is unlocked but the first time you try to update the operating system it will put the lock back on to the carrier the phone was originally locked to. Sorry but unless the carrier it was locked to will unlock the phone I am afraid you have a very expensive paper weight now. You should have bought it from a reputable dealer instead of ebay.

Partitioning an ext. HD for use with Time Machine HFS+/FAT32

Hi, I hope that this question is not already answered somewhere - I did a couple of searches but couldn't find the answers I need.
I'm setting up an external LaCie 500GB HD (USB 2.0) for a friend, in order to use it for Time Machine backups (one partition) and as a non-backuped "data dump" (music / films etc.).
My plan is the following: Partition the ext. HD into a 200 GB HFS+ Journaled partition for use with Time Machine, and a 300 GB FAT32 partition for data (FAT32 to ensure the interoperability with PCs).
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2. In general, does Time Machine work with partitions on ext. HDs as seen in the setup I propose? (or should I use a drive with only one partition?)
3. are there any possible problems I might run into when partitioning a drive into two different file systems as HFS+ and FAT32?
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Hi,
Could you please share the answers you found?
I'm going through a very similar situation...
Thanks!
Beto.

How does one install non-English character sets for use with the "find" function in Acrabat Pro 11?

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[Oracle JDBC Driver]This driver is locked for use with embedded application

Hi
I installed Sun Java Studio Enterprise 8, and am trying to connect to my Oracle database using the attached tutorial code.
The code compiles fine, but I get the following error whenever I run the file: [Oracle JDBC Driver]This driver is locked for use with embedded application
I don't understand what is happening.
Using the Runtime navigation panel on the upper left of the IDE screen, I can right-click and connect to the database, and navigate database files, using the Oracle JDBC Driver that came with JSE8.
Name: Oracle Driver
Driver: com.sun.sql.jdbc.oracle.OracleDriver
Database URL: jdbc:sun:oracle://JAZZPUP:1521;SID=REPO
If the driver is installed, and can be used to connect to a database by right-clicking on the database definition in the Runtime panel, why can't I connect to it just using java code in the IDE. I would expect both methods to work or to fail, not one of each using the same IDE.
Many thanks and take care,
Shayne
import java.sql.*;
public class CreateCoffees {
public static void main(String args[]) {
//String url = "jdbc:mySubprotocol:myDataSource";
String url = "jdbc:sun:oracle://JAZZPUP:1521;SID=REPO";
Connection con;
String createString;
createString = "create table COFFEES " +
"(COF_NAME VARCHAR(32), " +
"SUP_ID INTEGER, " +
"PRICE FLOAT, " +
"SALES INTEGER, " +
"TOTAL INTEGER)";
Statement stmt;
try {
//Class.forName("myDriver.ClassName");
Class.forName("com.sun.sql.jdbc.oracle.OracleDriver");
} catch(java.lang.ClassNotFoundException e) {
System.err.print("ClassNotFoundException: ");
System.err.println(e.getMessage());
try {
//con = DriverManager.getConnection(url, "myLogin", "myPassword");
con = DriverManager.getConnection(url, "login", "password");
stmt = con.createStatement();
stmt.executeUpdate(createString);
stmt.close();
con.close();
} catch(SQLException ex) {
System.err.println("SQLException: " + ex.getMessage());
} //end class CreateCoffees
---

There are two similar threads:
http://swforum.sun.com/jive/thread.jspa?threadID=61327&tstart=0
http://swforum.sun.com/jive/thread.jspa?threadID=51057&messageID=188210
To summarize - the DataDirectDriver that is shipped with the IDE seems to be locked to be used inside the IDE only because of some licensing issues etc..
That's weird, I agree. I will raise a question on reasons for such a behavior.
The solution would be to use Oracle's own driver, that is distributed at no charge from their web site - http://www.oracle.com/technology/software/tech/java/sqlj_jdbc/index.html
HTH,
Kirill

HiFi for use with DVD Player?

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Thanks,
iMac G5 Mac OS X (10.3.9)

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http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore?productLearnMore=TL9 55LL%2FA

Laptop options for use with PrE 11 (£500 ish)

Hello,
I'm currently looking to buy a laptop that will allow me to edit various video projects on the move using Premiere Elements 11 (may upgrade at some point). This will serve as my main editing device until I upgrade my desktop, then serve as a portable editing station as I will be at uni next year as well as traveling a lot this year. I do a mix of animation and live action short film work using 1080p footage from my Canon 600D. I am currently looking at the £500 mark, I know it's tough to get a good editing laptop at that price, but I'd rather not spend much more. Currently I have found 3 options, and was wondering if anyone had any advice. The aspects of each laptop I am concerned about are highlighted in red
Lenovo Z50-70 http://www.pcworld.co.uk/gbuk/laptops-netbooks/laptops/laptops/lenovo-z50-70-15-6-laptop-w hite-10022700-pdt.html?intcmpid=display~RR~Home+%3E+Laptops+%26+Netbooks+%3E+Laptops+%3E+L aptops~10022700
Overview:
Intel i5 processor (1.7 - 2.7 GHz)             Is this fast enough? The system requirements specify 2Ghz or faster, and this is only achieved with 'turboboost'
8Gb RAM
1Tb SSHD 5400rpm                               7200rpm is often stated as a minimum for editing, will I get by with this, especially as it's a hybrid drive, or will I have to use an external drive?
DVD/RWdisk drive
NVIDIA graphics card
Full HD 15.6" screen
1x USB 3.0, 2x USB 2.0, HDMI               Will I be restricted by only having a single usb 3.0 slot (for use with external hard drives etc)?
HP Envy 15 http://www.pcworld.co.uk/gbuk/laptops-netbooks/laptops/laptops/hp-envy-15-j151sa-15-6-lapt op-silver-10011520-pdt.html?intcmpid=display~RR~Home+%3E+Laptops+%26+Netbooks+%3E+Laptops+ %3E+Laptops~10011520
Overview:
AMD A10 processor (2.5 - 3.5GHz)          While this is significantly faster than the i5, Passmark gives the i5 a higher CPU rating PassMark - CPU Performance Comparison
8Gb RAM
1Tb SSHD 5400rpm
No disk drive                                          Frustrating, though external disk drives aren't too expensive
AMD graphics card
Fulll HD 15.6" screen                             I've read several comments that the screen isn't as bright as ideal, not a deal breaker, but I would like to be able to use the laptop outside
4x USB 3.0, HDMI
Dell Inspiron 17 http://www.dell.com/uk/p/inspiron-17-5748-laptop/pd?oc=cn74820&model_id=inspiron-17-5748-l aptop#secondaryContent
Overview
Intel i7 processor (2 - 3.1GHz)                    This is the draw factor of this laptop
8Gb RAM
1Tb HD 5400rpm
DVD/RW disk drive
NVIIDIA graphics card
Full HD 17.3" screen                                  As I'll be taking this laptop with me a lot, I'd rather it was 15" rather than 17", but the 15" version lacks the disk drive and full HD screen
1x USB 3.0, 2x USB 2.0, HDMI
Any thoughts/other suggestions in the price range would be appreciated.
Thanks

Hello,
I'm currently looking to buy a laptop that will allow me to edit various video projects on the move using Premiere Elements 11 (may upgrade at some point). This will serve as my main editing device until I upgrade my desktop, then serve as a portable editing station as I will be at uni next year as well as traveling a lot this year. I do a mix of animation and live action short film work using 1080p footage from my Canon 600D. I am currently looking at the £500 mark, I know it's tough to get a good editing laptop at that price, but I'd rather not spend much more. Currently I have found 3 options, and was wondering if anyone had any advice. The aspects of each laptop I am concerned about are highlighted in red
Lenovo Z50-70 http://www.pcworld.co.uk/gbuk/laptops-netbooks/laptops/laptops/lenovo-z50-70-15-6-laptop-w hite-10022700-pdt.html?intcmpid=display~RR~Home+%3E+Laptops+%26+Netbooks+%3E+Laptops+%3E+L aptops~10022700
Overview:
Intel i5 processor (1.7 - 2.7 GHz)             Is this fast enough? The system requirements specify 2Ghz or faster, and this is only achieved with 'turboboost'
8Gb RAM
1Tb SSHD 5400rpm                               7200rpm is often stated as a minimum for editing, will I get by with this, especially as it's a hybrid drive, or will I have to use an external drive?
DVD/RWdisk drive
NVIDIA graphics card
Full HD 15.6" screen
1x USB 3.0, 2x USB 2.0, HDMI               Will I be restricted by only having a single usb 3.0 slot (for use with external hard drives etc)?
HP Envy 15 http://www.pcworld.co.uk/gbuk/laptops-netbooks/laptops/laptops/hp-envy-15-j151sa-15-6-lapt op-silver-10011520-pdt.html?intcmpid=display~RR~Home+%3E+Laptops+%26+Netbooks+%3E+Laptops+ %3E+Laptops~10011520
Overview:
AMD A10 processor (2.5 - 3.5GHz)          While this is significantly faster than the i5, Passmark gives the i5 a higher CPU rating PassMark - CPU Performance Comparison
8Gb RAM
1Tb SSHD 5400rpm
No disk drive                                          Frustrating, though external disk drives aren't too expensive
AMD graphics card
Fulll HD 15.6" screen                             I've read several comments that the screen isn't as bright as ideal, not a deal breaker, but I would like to be able to use the laptop outside
4x USB 3.0, HDMI
Dell Inspiron 17 http://www.dell.com/uk/p/inspiron-17-5748-laptop/pd?oc=cn74820&model_id=inspiron-17-5748-l aptop#secondaryContent
Overview
Intel i7 processor (2 - 3.1GHz)                    This is the draw factor of this laptop
8Gb RAM
1Tb HD 5400rpm
DVD/RW disk drive
NVIIDIA graphics card
Full HD 17.3" screen                                  As I'll be taking this laptop with me a lot, I'd rather it was 15" rather than 17", but the 15" version lacks the disk drive and full HD screen
1x USB 3.0, 2x USB 2.0, HDMI
Any thoughts/other suggestions in the price range would be appreciated.
Thanks

Import "general use" certificate for use with Exchange

Usually (that's the way I've always done it), we create a certificate request on the Exchange server, submit the request to the certificate authority (preferably a 3rd party public CA) and then import and enable the certificate for the appropriate Exchange
functions: IIS, SMTP, IMAP. POP, for example.
What if the company already has a wildcard certificate obtained for others uses or general use (that's how it was described to me).
It was suggested that we might just use that certificate...
I think it would be best to "go by the book" and proceed as mentioned above (creation of cert request on the Exchange server, submission to CA, and so forth). After all, you can obtain a certificate appropriate for use with Exchange for just over
$50.
But is the other option even possible?
I know you can export an Exchange certificate obtained by what I believe to be the preferred way and import it on another Exchange server or on a ISA/TMG machine.
But could you export a certificate from an Apache web server or a firewall device or... just something else, and use it for Exchange?
This article seems to suggest you could:
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But from what I know about Active Directory Certificate Services, there are all kinds of templates for various uses (disk encryption, email, code signing, etc.), presumably not interchangeable.
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

So you want to export the existing wildcard certificate from a non-Windows system and import it to the Exchange server, correct?
The article shows that openssl will create a PFX (PKCS#12) file - so this should work.
I would not worry about templates. If the existing certificate is a SSL certificate (Extended Key Usage = Server Authentication) it should be OK.
From "PKI Best Practices" perspective / "what a certificate actually is intended to be" it would be better to have a dedicated certificate including all the Subject Alternative Names needed by Exchange - but I know there are limitations to a certain number
of names by public CAs. But theoretically if you ever wanted to revoke this wildcard certificate you would get into troubles as the same certificate is on very different systems.
Elke

HT204149 What is the maximum resolution available for use with the Apple Mini DisplayPort to Dual-Link DVI adapter?

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Hey guys,
I found out an answer by myself...
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I cannot make these directions work
I downloaded media on Overdrive MEdia on my PC
I have the overdrive media ap on my I pod touch 4g
this media is suppossed to be compatible w/I pd touch
Notes on Transferring OverDrive MP3 Audiobooks…
Most MP3 capable devices should play OverDrive MP3 Audiobooks.
If you intend to transfer OverDrive MP3 Audiobooks to an Apple® device, note the following…
iTunes® v9.0.2 (or newer) is required.
The Apple device must be formatted for use with Microsoft® Windows®.
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Connect the iPod® to your computer.
If it does not launch automatically, open iTunes v9.0.2 (or newer).
In iTunes, locate the device in the left vertical navigation panel (under heading 'DEVICES'), and click the device.
The 'Summary' screen is displayed.
Place a checkmark next to 'Manually manage music…'.
Click the 'Apply' button.
The iTunes 'Summary' screen refreshes, and the changes are saved.
If desired, close iTunes.
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Recovering your iTunes library from your iPod or iOS device: Apple Support Communities
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Also,
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I have an external hard drive that was formatted by a PC and has files and directories etc. I want to format it and use it on my IMAC for backup but I can't seem to write to it nor can I delete current content. How do I initialize it for use with the MAC?

I have an external hard drive that was formatted by a PC and has files and directories copied to it etc. I want to use it on my IMAC for backup. I see it on my my IMAC . I can open files etc. But I can't seem to write to it nor can I delete current content. I don't care if I lose current content. How do I initialize it for use with the MAC?

You can't write to it because it's formatted as NTFS which OS X will read but not write to. If you want to continue using the drive with both a PC and OS X you will need to download and install NTFS-3G so you can then write to it from your Mac. You can get NTFS-3G at:
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I have a company Ipad that belonged to a deceased employee. no access to his icloud or appleID. how can I restore it for use with a new apple ID

I have a company Ipad that belonged to a deceased employee. no access to his icloud or appleID. how can I restore it for use with a new apple ID?
The apple ID was his personal account and can no longer gain access. Im sure I can get purchase recipts from the accounting department if needed. I tried to put the Ipad in restore mode and used itunes to "recover" the ipad but it still wont let me in because he registered the device with the "lost iphone" feature or whatever that is.

Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818
The Apple ID and Password that was Originally used to Activate the iDevice is required
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Helpdesk ticket system for use with SBO

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