Helping with internet channels freezing constantly

Question

I've had bt infinity for around 8 months now. In these 8 months I've had nothing but trouble with it.
The first two weeks the engineer installed faulty and the incorrect open reach white box and bt home hub. When it finally got sorted, I've had more and more problems. I'm getting sick and tired of having to call up an go through the same steps every time, even though I tell them I've already done that.. My youview box is the worst.
I can handle the internet dropping from time to time on my iPhone and iPad but the internet channels are unwatchable. I have the sky movies package and the extra + channels.. They freeze and break up every 3-5 minutes, it's worse when the weathers bad.. But it's currently sunny and decent weather so I don't understand why it's doing what it's doing.
I'm seriously considering going to sky because I never have this problem at my sisters, she has sky all the packages an her internet is brilliant, never drops! I've trouble shooted every thing.. Every single one that's available. Googling the problem shown me I'm not the only one. I'm constantly restarting and rebooting my open reach box, bt home hub and the youview. Everything's all up to date according to the advanced settings on both routers and the youview.
Can someone please give me back my sanity? I'm considering sky so much, even more so now. I've also complained and was not offered refunds or reductions. I'm paying £26 a month for my sky movies which I can't watch, and £13 ish for the extra channels. I've got the sky go app so i can get them on there when I'm not using my wifi. But it's beyond annoying now, can't watch nothing

Answer 1

Jbarnski wrote:
I've had bt infinity for around 8 months now. In these 8 months I've had nothing but trouble with it.
The first two weeks the engineer installed faulty and the incorrect open reach white box and bt home hub. When it finally got sorted, I've had more and more problems. I'm getting sick and tired of having to call up an go through the same steps every time, even though I tell them I've already done that.. My youview box is the worst.
I can handle the internet dropping from time to time on my iPhone and iPad but the internet channels are unwatchable. I have the sky movies package and the extra + channels.. They freeze and break up every 3-5 minutes, it's worse when the weathers bad.. But it's currently sunny and decent weather so I don't understand why it's doing what it's doing.
I'm seriously considering going to sky because I never have this problem at my sisters, she has sky all the packages an her internet is brilliant, never drops! I've trouble shooted every thing.. Every single one that's available. Googling the problem shown me I'm not the only one. I'm constantly restarting and rebooting my open reach box, bt home hub and the youview. Everything's all up to date according to the advanced settings on both routers and the youview.
Can someone please give me back my sanity? I'm considering sky so much, even more so now. I've also complained and was not offered refunds or reductions. I'm paying £26 a month for my sky movies which I can't watch, and £13 ish for the extra channels. I've got the sky go app so i can get them on there when I'm not using my wifi. But it's beyond annoying now, can't watch nothing
Hi
Why are you paying £26 for Sky Movies? They cost £16 per month: http://www.productsandservices.bt.com/products/tv/​extra-channels 
Also the weather shouldn't affect your extra internet channels or broadband, but of course a poor broadband connection will cause problems with the channels.
How have you connected the YouView box to the Hub? Are you using a direct cable connection or homeplugs/powerlne adapters?