Helppp just got the creative cloud membership but can't get illustrator to work :/

So i recently purchased the annual student membership for creative cloud as i need it for my uni course, ive downloaded both photoshop and illustrator...photoshop opens and works fine but as soon as illustrator opens i get a error message and it closes itself down this has happend over and over again can someone please HELP!!!???

Hi nikkibaby1988,
Please refer the kb: http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html.
Regards,
Romit Sinha

Similar Messages

  • I just signed the creative cloud, and I'm not getting to use the purchased software. thank you

    I just signed the creative cloud, and I'm not getting to use the purchased software. thank you

    Rodrigo_1405 do you receive any specific error messages?  For information on how to install the Adobe Creative applications included with your membership please see Creative Cloud Help | Install, update, or uninstall apps.

  • I'm paying for the creative cloud package but Can't download any program!

    I'm paying for the creative cloud package but Can't download any program! Adobe is not recognizing my payment! What can I do? I can't wait anymore! Anyone here have seen it before?

    Hello Sheena, thank you for your reply.
    Actually I have already contacted the support. My case number  is 0215124375.
    I decided to write here at the community because I'm sincerely worry about it, and I would like to know if someone else have already seen it before.
    Adobe is verifying my case, but I'm in need of an urgent response. I don't know if I make another account and another credit card debit, just to have access for the programs, or if I wait working on another old PC computer for 25 trial days. If I make another account I can be charged for 2 payments, That's what I don't want.
    If you have any other case like mine, please let me know,
    SIncerely,
    Wellerson

  • I just bought the BDP-S1500 yesterday and can not get it to work via wireless

    I just bought the BDP-S1500 yesterday and can not get it to work via wireless????

    Hi BigDaddy317,
    Please the link below for further assistance in connecting your wireless device to the internet.
    https://us.en.kb.sony.com/app/answers/detail/a_id/33377/p/47329,47564,95482/c/65,66/kw/internet
    https://us.en.kb.sony.com/app/answers/detail/a_id/35983/p/47329%2C47564%2C95482/c/65%2C66/kw/internet
    Please let us know if you're getting the same result or the error messages that you see.
    Thanks,
    >Joffrey
    If my post answers your question, please mark it as "Accept as Solution"

  • Hi,i just bought the Creative cloud membership and i would want to know why is t one year policy and you payed alot of money and still pay for the next month? Annual means yearly right ? why do i have to pay another next month.

    Hi i just want to know i bought the creative cloud and photoshop and premiere. All those and it said annual meaning i have to pay for the next year right? But why did it said that i have to pay for the next month? What happens  when i didn't pay the next month ?

    You may buy an annual subscription and pay monthly, or a straight monthly subscription... and, being a subscription, if you stop paying the software stops working
    If you want a one time payment, and you can use 3+ year old software, go to Creative Suite 6

  • Creative Cloud Membership, but can't access photoshop, lightroom, etc.

    I ordered the creative cloud team business membership for $69.99 which said that I would have full access to services when I made the purchase. However, I only have access to applications like Edge Code, Edge Inspect, etc. I was under the impression that applications like photoshop, lightroom, after effects, etc. were included. What can I do to have full access to these applications? As of right now I can only use them as a trial. It was not clear that these applications were not included in the membership when I purchased them. 

    Hi Waltmusiczoo,
    Welcome to Adobe Support,
    You have purchased the Creative Cloud for team last month. It is for one seat which you have assigned to a different e-mail ID of yours.
    The E-mail ID provided here in Forum is the Team Admin but no seat has been assigned to this Adobe ID.
    1.If you are logging with this E-mail ID given in forum to the CC desktop App, you will be able to get the trial version.
    2.If you are logging in with Adobe ID to which the seat is assigned & still getting the trial mode, please refer to :
    a.http://forums.adobe.com/thread/1241330
    b.http://forums.adobe.com/message/4444448
    c.http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html
    Please let us know if it worked.
    Regards,
    Rajshree

  • Creative cloud membership but can't push sites live

    hi, i have a creative cloud full membership but can't push sites live.
    i thought five sites can be pushed live with the membership, or?
    build my site in adobe muse and when i click the the push live button within businesscatalyst it tells me, that i have to make a purchase? thank you for answering

    webBasics
    $6.59 USD/month
    Content Management
    Site Analytics
    Web Forms
    Social Media Sharing
    Phone & Tablet Support
    FTP & File Manager
    don't understand. i have no site pushed live ever.
    to lowest plan is web basics (see above). this is what is written underneath my plan in my businesscatalyst. and you say it is included to my membership.
    but still can't push sites live. why?
    Websitestatus
    Planung 
    webBasics
    Status 
    Temporär

  • I just got my printer to day and can not get it to work please help p.s. email nsdolan@comcas

    THIS IS A HP DESKJET 3050A ALL-IN-ONE J611 SERIES

    Hi NEDJDOLAN4,
    What functionality is not working for your Deskjet 3050A:
    -Printing from the computer?
    -Printing from a mobile device?
    -Scanning to a device?
    -Copying by stand-alone?
    -Sending an ePrint job?
    If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

  • Install an app on multiple computers with the Creative Cloud membership?

    I have the Creative Cloud membership. Can I install an app on multiple computers? I wouldn't use the app on different computers at the same time.

    You can install on as many machines as you like, but the account can only ever be active on 2 machines at any given time. If you need to move to anotehr machine, you need to sign out with a full deactivation on one of the two machines in use.
    Mylenium

  • Got macbook stolen, got creative cloud on the stolen mac. Got myself a new mac and installed creative cloud on that computer. How can i lock the creative cloud membership on the stolen mac. I do not have iCloud.

    got macbook stolen, got creative cloud on the stolen mac. Got myself a new mac and installed creative cloud on that computer. How can i lock the creative cloud membership on the stolen mac. I do not have iCloud on the stolen mac.
    And will the thievs be able to purchase things from itunes or adobe with my cardinfo? I have a password who comes up overtime i download anything, but i never used itunes on buying things. I just registred there.

    What is iCloud, and did you ask Apple about their "I" product? (The Cloud is not iCloud, whatever that may be)
    Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html
    If that doesn't work, you'll need to contact Adobe (this is an open forum, not Adobe support)
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    For anything else, contact your credit card company and have a new card issued if you had any information on your stolen computer... and go to ALL of your online accounts and change your passwords

  • Hi All, I bought InDesign Creative Cloud membership but just been asked to put serial number... any idea where I can find this serial? thanks in advance!

    Hi All, I bought InDesign Creative Cloud membership but just been asked to put serial number... any idea where I can find this serial? thanks in advance!

    Pawel.burba this error will usually occur if there is a connection error between the computer and our activation servers.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error.

  • I purchased an English language Creative Cloud membership, but the Creative Cloud Desktop applicatio

    Hi,
    I purchased an English language Creative Cloud membership, but the Creative Cloud Desktop application is set to a different language and strat on trial mode
    I allready unistall all and reinstall everything.
    On Adobe there's a solution to fix the problem:
    http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html
    but I don't have the Adobe Application Manager anywhere on computer
    I download it from downloads and run the set up, but although does not installed on my computer so I can't fix the problem as Adobe wants

    Hi TrauTanka,
    Please change the CC apps language from creative cloud desktop. Go to preferences and you can change the language as mentioned in below screen shot.
    Regards,
    Ashish

  • I want to cancel the creative cloud membership and I follow the instruction but I didn't see the "cancel plan" option. Pls help!! Thank you!

    I want to cancel the creative cloud membership
    and I follow the instruction but I didn't see the "cancel plan" option in my page. Pls help!! Thank you!

    Dear John T Smith,
    Thank you but still , I can't find the ""cancel plan"" option in my Chinese
    language edition page.
    And I try to enter my account from English edition but  it will transfer to
    the Chinese edition page directly.
    Pleas help :(((
    Thank you so much!!
    Cheers,
    Alma Hsu
    2014-08-03 21:58 GMT+08:00 John T Smith <[email protected]>:
        I want to cancel the creative cloud membership and I follow the
    instruction but I didn't see the "cancel plan" option. Pls help!! Thank
    you!  created by John T Smith
    <https://forums.adobe.com/people/JohnTSmith> in Adobe Creative Cloud
    - View the full discussion
    <https://forums.adobe.com/message/6607924#6607924>

  • I have a creative cloud membership but after a while when I start any of the products it tells me trials ended

    I have a creative cloud membership but after a while when I start any of the products it tells me trials ended

    sign out and then back in to your cc app using the adobe id used to pay for your subscription, Sign out, Sign in | Creative Cloud Desktop app

  • I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it

    I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it does not install ang give an Error code 72, it is assuming that I already are using the Creative cloud in 2 computer, but itis no the case, how to solve this situation?

    Dave: I did the Microsoft Update two days before this happened, and rebooted as required.  I just created a new restore point and lauched Creative Cloud.  Now I get the famous white screen:
    It just sits and spins (been 10 minutes now). 
    Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
    del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
    Unfortunately now, I get this (even after closing the above window):
    The process cannot access the file because it is being used by another process.
    So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
    Fortunately, the current apps seem to still work.  I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
    I will proceed with the updates, holding my breath.

Maybe you are looking for

  • Message no. RSM1130

    Hi ! I get the following massage from the manage data view  of a cube : Loaded data is not yet visible in Reporting (see long text) Message no. RSM1130  Diagnosis There is an inconsistency between the load status of the data and the option of reporti

  • I need to turn off the iTunes update prompt programmatically (during install)- How?

    I am deploying iTunes ver 10.2.214 to Windows 7 X64 PCs.  When the PCs launch iTunes they see a prompt, "A new version of iTunes is available.  Would you like to download it now?" I need to disable that prompt during the iTunes install.  I have downl

  • After about 30 seconds, my sound is stopping during playback.

    I've tried to export my video for use on Computers, but everytime I do, the playback stops after about 30 seconds of playing no matter if I start from the beginning of the video, or click ahead to start from the middle on Windows Media Player. I'm us

  • How to add JCombobox to panels and Paness to frames

    we added different items to combobox and that combobox to panels that panels is added to Jame, then we added listener to this combobox , then if we click on this combobox the list of items is appering in the back of the screen . How can i solve this

  • Hot Backup & Restore Files.

    Hi Team , I am new to the RMAN. Working on HOT backup & restore operation. I want to know while taking backup which are the files i.e DataFiles , ControlFiles, Snapshot files , password files & archive log files we needed. Also same for the restore o