Helpviewer displays empty window for some applications

I just went to check Help in Mail for something and got a blank window. I've seen this before so i walked through the X-Labs excellent "Troubleshooting HelpViewer" article, which has helped me in the past. But the basic dumping of cache files and mail related plist files did not help.
As suggested in the X-Labs article I enabled tracing for HelpViewer, lots of data information when invoking Helpviewer works, but not much when it doesn't, the following is typical:
~~~~~~~~~~~~~~~~~~~~~~~~~
Mail Help
2006-01-22 09:15:18.687 Help Viewer[1513] www.info.apple.com reachability: -------
2006-01-22 09:15:18.757 Help Viewer[1513] www.info.apple.com reachability: -r-----
2006-01-22 09:15:18.758 Help Viewer[1513] [HelpViewController handleURL:] processing url: help:openbook=%22Mail%20Help%22
~~~~~~~~~~~~~~~~~~~~~~~~~
Facts:
* Helpviewer works for some applications:
Finder (mac help), Terminal, Calculator, Backup, Console, HelpViewer
* Helpviewer displays a blank windows for some applications:
Mail, Safari, iCal, TextEdit, AddressBook, iTunes, Preview, iPhoto, QuickTime
* Mail, and other apps are otherwise working correctly
* Mail Version 2.0.5 (746/746.2)
* Tiger Version 10.4.4
* I don't know when this problem may have arisen - first noticed today.
Any Suggestions? Only major recent change was the 10.4.4 upgrade a few days ago, but i don't know if this problem existed prior to that.
Thanks for any help out there!
20Gig pod and a mini   Mac OS X (10.4.4)  

Search Macupdate.com or Apple main page for Onyx, and in the "Automation" section there is a option to reset Mac OS X help.
The system optimization and cache cleaning should be done about once a month to optimize the system a little bit.
[ Edited by Apple Discussions Moderator ]

Similar Messages

  • Password Problem for some applications:

    Password Problem for some applications: I'm unable to download Adobe Reader, Microsoft updates.  I have no password set to start the computer, applications such as Pages, Numbers, Keynote require no password for updates. 
    When I try to update Microsoft or Adobe Reader, first I try with no password, I get a hint and I know exactly what it means, but still unable to download.  I don't know enough about passwords as to why some I can download and others I can't.  So I don't know what I should read.  I'm the only user of this computer and prefer not to have to deal with passwords.  I'm using a MacBook Pro, Mac OS 10.9.3

    Oh what a tangled web we weave.  I read up on keychain and I don't understand what I'm reading.  Right now I cannot download my email on my computer, I can access it through the cloud. I'm sure it will be the same for the other iCloud feathers.   When I go to preferences and select iCloud when ever I try to sign in I get some dialog box it shows up "A keychain cannot be found to store 1076701306.  It doesn't matter whether I reset it or cancel it out iCloud preferences remains grayed out. 
    In keychain access on the left side under keychains and Read's local item, systems, and systems roots.
    When I select local items nothing shows up to the right under the name column even when down under all items is selected nothing shows up.  And nothing shows up to the right when under categories I selected the other options password etc.  On the other hand when I select under keychains systems, systems roots I do get items to show up on the right side under names under all items, passwords, etc.  Where do I start?

  • What is the fix for some applications repeatedly asking permission to accept incoming connections?

    What is the fix for some applications repeatedly asking permission to accept incoming connections?
    On every restart, AutoPairs and Epson Event Manager asks me to reject or agree to allow incoming connections. It is very aggravating and time-wasting. I know other Mac users who have the identical problem with other applications on their Macs.
    Isn't there some way to make my Mac understand that "Yes" means "Yes" once and for all?
    I am presently running Yosemite, but this was a problem with prior OS X versions too.
    Respectfully,
    Nate

    This is a comment on why you might, or might not, want to use the built-in Application Firewall.
    The firewall blocks incoming network traffic, regardless of origin, on a per-application basis. By default it's off, and when turned on, it allows applications digitally signed by Apple, and only those applications, to listen on the network. It does not block outgoing traffic, nor can it distinguish between different sources of incoming traffic, nor does it filter traffic by content.
    No matter how it's configured, the firewall is not, as some imagine, a malware filter. If that's what you expect it to do, forget it. All it will do is bombard you with pointless alerts.
    Consider some scenarios in which you may expect the firewall to be useful.
    1. You enable file sharing, and you allow guest access to certain folders. That means you want people on your local network, but not outsiders, to be able to access those shared folders without having to enter a password. In the default configuration, the firewall will allow that to happen. The router prevents outsiders from accessing the shares, whether the application firewall is on or off. But if your computer is portable and you connect it to an untrusted network such as a public hotspot, the firewall will still allow access to anyone, which is not what you want. It does not protect you in this scenario.
    2. You unknowingly install a trojan that steals your data and uploads it to a remote server. The firewall, no matter how it's configured, will not block that outgoing traffic. It does nothing to protect you from that threat.
    3. A more likely scenario: The web browser or the router is compromised by an attacker. The attack redirects all web traffic to a bogus server. The firewall does not protect you from this threat.
    4. You're running a public web server. Your router forwards TCP connection requests on port 80 to your Mac, and the connections are accepted by the built-in web server, which is codesigned by Apple. The application firewall, still configured as above, allows this to happen. An attacker hacks into the system and tries to hijack port 80 and replace the built-in web server with one that he controls. The good news here is that the firewall does protect you; it blocks incoming connections to the malicious server and alerts you. But the bad news is that you've been rooted. The attacker who can do all this can just as easily turn off the firewall, in which case it doesn't protect you after all.
    5. You're running a Minecraft server on the local network. It listens on a high-numbered port. You, as administrator, have reconfigured the firewall to pass this traffic. An attacker is able to log in to a standard account on the server. He figures out how to crash Minecraft, or he just waits for you to quit it, and then he binds his own, malicious, Minecraft server to the same port. The firewall blocks his server, and because he's not an administrator, he can't do anything about it. In this scenario, the security is genuine.
    6. Here is a more realistic scenario in which you might have reason to enable the firewall. Your MacBook has sharing services enabled. You want those services to be available to others on a home or office network. When you're on those networks, the firewall should be off. When you move to an untrusted network, you can either turn off all the services, or enable the firewall with a non-default configuration to block them. Blocking is easier: one click instead of several.

  • How can I hide my cam for some applications like messenger, skype, etc.

    Hi,
    How could I hide my cam for some applications?
    Thanks in advance!

    There's a support file in the System/Library/QuickTime folder that you can move elsewhere temporarily: QuickTimeUSBVDCDigitizer.component. Don't delete it, just move it. Any apps you open from that point will not have access to the camera. Move the file back to re-activate it (you may need to reboot).
    There is also an AppleScript to do the same thing, but I can't guarantee it works for 10.8.
    http://techslaves.org/isight-disabler/
    Matt

  • Itune display "is waiting for the application to change the content"

    I don't now why my itune display "is waiting for the application to change the content"??

    See:
    iOS: Troubleshooting applications purchased from the App Store
    Contact the developer/go to their support site
    Restore from backup. See:
    iOS: How to back up
    Restore to factory settings/new iPod

  • About to move from Windows to Mac. Considering purchasing retina display MBP 15" with dual boot system as I need some of my programs. How is the display in windows for photoshop?

    Has anyone got any thoughts or have you yourself purchased the MBP with Retina display and added the dual boot system with windows?
    I desperately need to update my gear and want a MBP.
    I'm a full time photographer at my local paper and freelance photographer - use computers A LOT, and only use windows. I've experienced mac and know I prefer it, the way it runs pleases me a whole lot more and for the amount i'm processing/working I need something that will keep up.
    With 12 years of photoshop gear loaded up for all my photo processing etc, I'm wanting to add Windows and have use of both. Windows would run photoshop that I had already purchased some time ago - question is, how will it run?  what will the display be like running Windows on Mac with the retina display?
    I use CS4 at the moment and can't afford to upgrade to CS6 just yet, plus i'd waste a lot of what I already have by starting again on Mac. I'd use Mac for everything else, need the use of Windows for portions of what I do.
    About to head to Canada and want to get set up for the road. Any help is much appreciated.
    Thanks heaps!

    There are some drawbacks, running Windows 7 (only) on a Mac via Bootcamp yields less than stellar results, especially with the Retina display.
    And of your traveling, the Mac's high power needs (especially the Retina display) and lack of removable battery are going to be a serious issue. The Retina display is glossy, not ideal for viewing on the road and in varied environments.
    CS4 won't run on the OS X version that comes with a Mac, so your looking at purchasing CS6.
    Support for Windows is more widespread than for Mac's, also if you ever need to redownload OS X to fix a issue, requires a fast reliable Internet connection of the broadband kind.
    If your running Windows on your Mac, you can expect to be on your own and not get support as easily as if you were running it on a regular PC.
    If you can't afford to keep up with CS upgrades, then you shouldn't be considering a Mac because there are more paid upgrades on that than on Windows 7, it's like a annual nightmare.
    IMMO your still better off on a decent,  1920 x 1080 res, matte screen, removable battery (with extras), Win 7 Pro i7 machine (Pro+ runs XP programs) which will stay like it is and get security updates until 2020.
    OS X changes every year and if you don't upgrade, + all your third party software, then about 3 years later your left behind for updates.
    Also you will have to buy Win 7 to run on your Mac, the OEM disks won't work.
    If your trying to budget, then a Mac is certainly not for you.

  • Cannot display BIG5 characters for web applications deployed to 9iAS

    I have just installed the J2EE and Webcache module of Oracle9iAS Release 2 to
    my Windows NT Server 4.0 and deployed a simple web application to it. However,
    I found that the JSP cannot display chinese (Big5) characters correctly. My JSP
    is something like:
    <%@ page contentType="text/html; charset=BIG5" %>
    <HTML><BODY>
    <% String s = SOME_BIG5_CHARACTERS; %>
    <%= s %>
    </BODY></HTML>
    On the other hand, I tried to re-direct the standard output to a log file and
    do the following in my servlet.
    System.out.println(SOME_BIG5_CHARACTERS);
    Now, the Big5 characters CAN be displayed correctly in the log file. So, I am
    confused with where the problem is.
    Here are my settings to my 9iAS:
    1) Using regedit, I have set the NLS_LANG variable of the corresponding
    ORACLE_HOME to TRADITIONAL CHINESE_TAIWAN.ZHT16BIG5
    2) In the file %ORACLE_HOME%\Apache\Jserv\conf\jserv.properties, I have
    inserted the following line:
    wrapper.env=NLS_LANG=TRADITIONAL CHINESE_TAIWAN.ZHT16BIG5
    3) In the file %ORACLE_HOME%\Apache\Apache\conf\httpd.conf, I have added the
    following line:
    PassEnv NLS_LANG
    4) In the file %ORACLE_HOME%\opmn\conf\opmn.xml, I have added the following
    line to the corresponding OC4J instance:
    <environment>
    <prop name="NLS_LANG" value="TRADITIONAL CHINESE_TAIWAN.ZHT16BIG5"/>
    </environment>
    5) For my application server, I set the java option with -Dfile.encoding=Big5
    6) I have replaced the file font.properties with font.properties.zh_TW under
    %ORACLE_HOME%\jdk\jre\lib.
    7) I have set the following in the file orion-web.xml of my web application:
    <orion-web-app
    deployment-version="9.0.2.0.0"
    default-charset="Big5"
    jsp-cache-directory="./persistence"
    temporary-directory="./temp"
    internationalize-resources="false"
    default-mime-type="application/octet-stream"
    servlet-webdir="/servlet/">
    </orion-web-app>
    Anyone have idea on fixing my problem? Thanks in advance.
    Regards,
    Kae

    I met a similar problem before but not exactly your case. When I compile the JSP by Jdeveloper, it will convert the chinese characters to strange characters. It makes me crazy to handle the chinese characters ...
    Anyway, by my experience, you better isolate the chinese characters from your JSP or Java programs. Instead, put all language dependent text in a properties file and then use native2ascii to covert your properties file into Unicode. Of course, u need to change your page charset to UTF-8.
    U can get more idea from the following site.
    Brief Description of Internationalization:
    http://java.sun.com/products/jdk/1.2/docs/guide/internat/faq.html
    Detail Tutorial:
    http://java.sun.com/docs/books/tutorial/i18n/
    Native-to-ASCII converter:
    http://java.sun.com/products/jdk/1.2/docs/tooldocs/win32/native2ascii.html

  • FBL1N - Limit display line itens for some vendors

    Hi All,
    I have a request from business to limit the access for some vendors in FBL1N.
    The idea is to limit the users to do not see the line itens for some vendors.
    Is there some standard configuration? Any suggestion?

    Ricardo,
    My suggestion is to involve a Basis person for this. You need to check the authorization object attached to Vendor line item display transaction FBL1N.
    Then explain to the Basis person the conditions in which certain line items should not be displayed. I am sure this exercise would be of help.
    Regards,
    Vishal.

  • Xfce4 fonts are too big for some applications

    Hi there,
    overall, my fonts are just fine. However, in some applications (panel and thunar from what I've noticed so far), the fonts are about twice as big. I assume those are applications which are started quite early.
    I'm on a 4k monitor, xfce4 desktop environment, dpi set to 96 in the xorg conf.
    Any ideas are appreciated

    I have done both, doesn't fix it unfortunately
    EDIT:
    I just tried AGAIN and it worked... Dont understand why but its fine now. For everyone wondering:
    - disable custom dpi
    - close appearance
    - enable again
    - restart
    is what worked for me.
    Last edited by yorrd (2015-06-17 07:49:00)

  • Hide detailed navigation and Portal favorites windows for some roles?

    Hi ,
    We want to hide Detailed Navigation Area and Portal favorites area for some specific  roles.
    Thanks & Regards,
    Subba Rao

    Hi,
    1. You have to create a seperate desktop.
    2.  Inside the desktop, the framework which you are assigning will contain Desktop innerpage, Masthead and Top level navigation page.
    3. You need to copy the desktop inner page and paste with different name (since it is a standard page)
    4. Now open the custom desktop inner page and remove the iviews what ever you dont want.
    5. So now your framework page will not have the detailed navigation anymore.
    6. Then we need to set master rule collection to load this desktop for a specific role using if... then  condition.
    Finally the role will have only which ever the iviews you have selected in desktop inner page.
    Thanks,
    Mahendran B.

  • (SOLVED) No system sounds, and no sound for some applications

    For some reason, system sounds stopped working (like when one takes a screenshot). aplay plays sounds (I mean, no errors whatsoever), but I can hear nothing. Listening from mplayer or vlc still works as normal.
    When I 'aplay sound.wav', I see the leds going up and down on pavucontrol, but I hear nothing.
    I run openbox and I don't start gnome-settings-daemon with it. It is "pure" openbox.
    I checked pavucontrol settings, and also alsamixer but couldn't find anything that could solve the problem. I use pulse-audio, and have pulseaudio-alsa and alsa-utils installed.
    Last edited by FernandoBasso (2013-11-16 22:09:34)

    raavas wrote:Good thing you posted the solution, even when you found it elsewhere. This helped me too, my speaker channel was at somehow set at zero.
    Yeah, I can guarantee that I didn't touch alsamixer myself. I didn't even know the F6 option (although, today I realized it is there very well visible). Anyway, I guess an update might have changed something... I saw other people with similar problems in #archlinux this morning.

  • Windows 7 - Some applications cannot install

    Having an issue installing some applications on Win 7, specifically the Download Manager used by Direct2Drive. Installation gets as far as the prompt that asks if this program can make changes to this computer, but then dies.
    Message was edited by: calstars

    You could try right clicking on the installer, select the compatibility tab, and set compatibility mode to Vista or XP SP2. If not, see if you can get an update from the publisher.

  • For some applications I need Adobe Flashplayer. It seems that iPad does not support it. What to do?

    I need Adobe Flash player for some apps but iPad does not support it. What could I possibly do?

    Flash isn't supported on the iPad, and probably never will be.
    Browser apps such as Skyfire, iSwifter, Puffin and Photon 'work' on some sites, but judging by their reviews not all sites. Also some websites have their own apps in the App Store.

  • Save As & Open Dialog Window for some documents hangs when custom VSTO plugin is installed

    Hello,
    I have created a VSTO application which uploads a word document to Document Management Server. The problem is not with this plugin, but after the plugin is installed, for certain documents when user makes some modification to the document and clicks on File
    -> Save As or File ->Open, the Save As/Open Dialog window, does  not show up and the Word application will be hung (spinning) as it should do if the Save As dialog window would have been shown. The only option is then to kill the WinWord process
    from Task Manager. When I kill the WinWord process from task manager, I see the Save As Dialog window appear for a split second before the WinWord Process shuts down.
    If I uninstall the VSTO application, everything works fine.
    Details on the application:
    Target Framework: .NET Framework 4
    Platform Target: x86
    OS (Developer and End User): Windows 7 Enterprise SP1 64 bit
    Microsoft Office: Microsoft Office Professional Plus 2010 Version: 14.0.6129.5000 (32-bit)
    Help!!
    Regards,
    Yogesh 

    Hi Eugene,
    Thanks for your reply.
    Yes I have tried an empty add-in project as well. Added a label to the ribbon and displayed a static text. I am able to reproduce the issue with this add-in as well. The issue is only reproducable if I deploy the add-in using a setup and deployment project.
    While building the project, Visual Studio installs the add-in by default. If I open the problematic documents with the "developement" version of the add-in installed, it seems to be working fine.
    Regards,
    Yogesh
    Hello,
    >>Yes I have tried an empty add-in project as well. Added a label to the ribbon and displayed a static text. I am able to reproduce the issue with this add-in as well.
    The issue is only reproducable if I deploy the add-in using a setup and deployment project.
    Since it could be reproduced if you deploy any add-in with a setup project, it seems this issue may be related to the your environment.
    It will be helpful if you could share the following information with us.
    The configuration about that setup project and your add-in.
    Whether your user account has admin privilege or not.
    To narrow down this issue, you could consider installing that add-in with setup project in a clean machine.
    If it could reproduce this issue, then we could focus on that setup project instead.
    If not, then we'd better focus on your environment to narrow down this issue.
    Regards,
    Carl
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • CS6 installation failure for some applications

    Windows 7.
    After the installation process was complete I was notified that some of the applications failed to install:
    Ps; Ai; Fl; Id.
    An error list was provided with many cryptic reasons for failure, such as:
    ERROR: DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw". Error 145 The directory is not empty.(Seq 956)
    These are interesting, no doubt, but useless for helping me to solve the problems.
    My question is: how can I get Adobe to help me with what seems to be an inadequate installation process?

    Hi Mylenium,
    I tried to reply to your message by email but got this from the Mail Delivery System:
    <[email protected]>: host
        10.122.65.81[10.122.65.81] said: 553
        <[email protected]> address unknown. (in
        reply to RCPT TO command).
    The following was my message, and I attached the Install Log: (I don't know how to send you the Log from here).
    Thanks for your help!
    Thank you for your response. I meant no offence, but I think the system could be set up in such a way as to better assist the 1% who have problems.
    I am running Windows 7 Home Premium on a desktop with these specs:
    AMD Athlon II x4 640 processor 3.00GHz
    RAM: 4.00GB
    64 bit OS
    Graphics: Nvidia quadro FX 580
    I have CS5 installed and LR4.1
    The install log is attached.
    Below is the error report:
    Exit Code: 6 Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF012, DF037 ... WARNING: DF054, DS013 ...   -------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 17 error(s), 6 warning(s)    WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.  WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.  WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1  ----------- Payload: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 -----------  ERROR: DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0". Error 145 The directory is not empty.(Seq 288)  ERROR: DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles". Error 145 The directory is not empty.(Seq 289)  ERROR: DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Camera". Error 145 The directory is not empty.(Seq 712)  ERROR: DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\CameraProfiles". Error 145 The directory is not empty.(Seq 955)  ERROR: DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw". Error 145 The directory is not empty.(Seq 956)  ----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------  WARNING: DF054: Unable to read Adobe file version for file path 'C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.icc'(Seq 16)  ERROR: DF012: Unable to find file(Seq 16)  ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.icc" Error 32 The process cannot access the file because it is being used by another process.(Seq 16)  ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 16)  ----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------  WARNING: DF012: File/Folder does not exist at C:\Users\Owner\Desktop\Adobe CS6 Design and Web Premium\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)  ----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------  WARNING: DF012: File/Folder does not exist at C:\Users\Owner\Desktop\Adobe CS6 Design and Web Premium\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)    ERROR: DW050: The following payload errors were found during install:  ERROR: DW050:  - AdobeColorCommonSetCMYK CS6: Install failed  ERROR: DW050:  - Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_GBLanguagePack_x64: Install failed  ERROR: DW050:  - AdobeIdeaPluginCS6 x64: Install failed  ERROR: DW050:  - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure  ERROR: DW050:  - Adobe Illustrator CS6 Core (64 Bit): Failed due to Language Pack installation failure  ERROR: DW050:  - AdobeIdeaPluginCS6: Install failed  ERROR: DW050:  - Adobe Illustrator CS6 Core_AdobeIllustrator16en_GBLanguagePack: Install failed  ERROR: DW050:  - Adobe Illustrator CS6 Support32: Install failed  ERROR: DW050:  - Adobe Illustrator CS6 Support: Install failed  ------------------------------------------------------------------------------------- 

Maybe you are looking for