Helvetica Neue - give it back to us in Lion, please!

Hi
This is all documented elsewhere, particularly by the excellent Kurt Lang - but I'd like to chip in with my two penn'orth.
I work as a creative consultant, doing some writing and a little design on the side. Up until the other day I did most of my work on an old Powerbook running 10.4.11. I started a job the other week in which the typeface Helvetica Heue plays a prominent part. Last friday i took delivery of a new quad core Macbook Pro. Lovely! But having spent all weekend setting it up for work, guess what - no Helvetica Neue... or at least not the full Postscript family that I was happily working with last week. So I'm in complete limbo with this job that straddled the two machines. Obviously I can carry on working on the old machine, and although that kind of defeats the object, it's probably what I'll do...
I know the solution is to delete certain system fonts, go into Terminal to clear caches, etc etc, but frankly I don't want to do that with a brand new machine. It's not that I'm not capable of it - it's simply a matter of being tremendously annoyed that I have to mess with the system design on a $2k machine to be able to do what I could do effortlessly last week on a machine made by the same manufacturer.
But it's more than that - Helvetica Neue is of course one of the most widely-used font families in the world, so it's understandable that Apple should want to use it in its own excellent design output. But to appropriate it for its own use in such a way that it has prevented the rest of us using the full family 'out of the box' without resorting to messing with The System, leaves me - a long-time supporter - fuming.
I've come to this debate very very late, having stuck with my old system for so long, but I really hope that Apple has listened to the wailing and gnashing of teeth from users over the last couple of years since this issue first became apparent, and has addressed the matter in OS10.7.
If you stuck with it this far, thanks for listening.

Steven Carter wrote:
thanks for listening.
You are only talking to other users like yourself in these forums. Best repost in this channel to tell Apple what you want:
http://www.apple.com/feedback/macosx.html

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I am having trouble getting access to fonts on hard drive. In particular Helvetica Neue Black. It seems that since HelveNeu.dfont is a system font Font Book does not give me the option to activate HelveticaNeuBlack.

We recently started using Font Book instead of Suitcase Fusion for our font management program. We are unable to activate our postscript type 1 font (Helvetica Neue Black) It seems since hel neu is a system dfont that Font Book thinks we already have it activated but HelvNeueBlack is not part of dfont. So even though I have it in my fonts folder the font is grayed out and am unable to activate. I might add that HelveBlack is also a problem. I've read the article by Kurt Lang on Font Management. I followed his directions on how to remove dfonts from system but caused more problems than it solved. I would appreciate a certified way to handle these particular fonts. Do I need to purchase the Open Type fonts to solve problem.

What I did to fix was remove Helv Fractions that cleared up the problem.
It's been quite a while since I've seen that one come up. When you mentioned that some of the type looked like jumbled fractions, that should have jogged my memory. Yes, Helvetica Fractions is long known to be a bad font. Delete it from the hard drive and never reinstall it.
The HelvNeuBlack and HelvBlack fonts you sent are indeed creating conflicts. Here are screen shots of their internal names. HelvBlack first, and HelvNeuBlack second.
In Helvetica Black, the menu name is just Helvetica, which leaves nowhere for the regular Helvetica font to display in your font lists. It also then creates a cross reference between the two fonts. It is also reporting two other different names to the OS for the same font. Helvetica Black, and Helvetica-Black. You can technically get away with doing that, but it's bad practice.
Helvetica Neue Black is the same type of bad naming. The menu name is just Helvetica Neue, which leaves nowhere for the real Helvetica Neue to go in your menu lists. Then they rather oddly threw in Helvetica 95 Black for the full name, as opposed to HelveticaNeue-Black for the other two spots.
Just some really sloppy work here by someone for what I would guess were Type 1 PostScript fonts converted to Mac legacy TrueType. If you don't have the software to fix the names, the only good suggestion is to throw these fonts out and purchase new ones from a vendor who builds fonts correctly. And while they're kind of pricey, that means either Adobe or Linotype.

Helvetica Neue monotype, linotype or adobe?

Hello everyone
I'm doing a job using Helvetica Neue for a client who has specified that it should be from the Monotype foundry. On checking mine (in Quark's utilities) it says what I'm using is a Adobe Systems Type 1 Postscript font. When I looked online to research about purchasing the Monotype version I keep finding it mostly available as either as Linotype or Adobe but Monotype is really rare, other than from 1 US font site. Certain sites imply that Linotype and Monotype is the same !!! Are they so different from the different foundries that text will reflow quite a bit? It's an expense that I can quite do without if I can help it.
In addition I find it very confusing that there is a Helvetica Neue Roman AND a Helvetica Neue 55 (or light and 45 etc) in my drop down font menu. Is this because they are from 2 different foundries that has mixed up in my system? Sometimes when I get work back having used the '55', I find that it's been changed to the 'roman' version and I need to change it back again. I am concerned that if I use the Monotype version it'll add another layer of problem to this existing one.
Another thing is, sometimes you see the font listed as Neue Helvetica, and Helvetica Neue (reversed order). Other times it's spelt as HelveticaNeue with no space between the 2 words and other times there's a space. It's all very confusing. Again is this because thaey are from different foundries?
Lastly, is there a place in InDesign v5 that gives this info in a similar way to Quark's Utilities eg Path, Folder and Foundry etc for easy reference?
Thanking in advance for your help.
Jadey

If a client is going to be that specific about a font—down to the exact foundry, I mean—I'd ask them if they can supply it along with the job. If not, and it's crucial, I think you could include the purchase of the font in your billing to them. In that case, it would be appropriate to include the font with the job, for them to keep, if they requested it; otherwise, you could keep it for your own use. (You shouldn't both keep a copy if you've only purchased a single license.)
It sounds like you're concerned about reflowing text, which is an understandable concern. You should be able to test this simply by making a copy of the document and seeing how the text flows with your version of the font.
It also sounds like it's time for you to consider installing some font management software, which will allow you to view font information, activate and deactivate fonts, etc. Personally, I think Linotype FontExplorer Pro is easy to work with, flexible, and has a lot of nice features.

Helvetica Neue PostScript fonts not appearing in font list

Just curious if anyone else out there on a Mac (I'm on 10.5.8) is having trouble with Helvetica Neue (or any other System fonts) being accessable from the Fireworks CS5 font list?
I expect that I should see a whole slew of Helvetica Neue typefaces (PostScript) in my list (from 25 Ultra Light on up to 107 Extra Black Condensed Oblique) but instead all I get are the TrueType options that you see in the image below:
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I'm having this same issue. I can fix it by removing the system version (dfont) but then my browser won't show the font properly (outlines). I've got the whole creative suite and this is the only program that has this issue.
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Helvetica neue in lion

I'm about to upgrade to Lion.
As a graphic designer I currently use Suitcase Fusion 3 to manage my fonts, and have always cleared out most system fonts and used suitcase to launch postscript versions of HelveticaNeue in place of Apple's system HelveticaNeue.
From what I read, this won't work in Lion - Address Book will refuse to launch.
Which means switching between postscript fonts and the dfont to use address book - which I use all the time while I work.
Has anyone encountered this? And is there a workaround? This sounds like a nightmare...

Helvetica Neue has been a system font since Leopard, I think, so you cannot change it just like that. The solution is to disable font protection, delete Helvetica Neue, install yours, then activate again font protection. For this purpose, do not use Font Book, just locate where it is, and delete fonts from the Finder. Helvetica Neue in Lion is a lot better than previous versions, first of all with a richer repertoire (fully covers European diacriticals for Latin-based languages + Cyrillic). Nevertheless, supposing you DO KNOW what you want, do like this:
- open Terminal
- type
atsutil fontprotection -off
press Return key
Make changes, then, in Terminal, run command in reverse order
atsutil fontprotection -on
Press Return
I repeat: I do hope you know what you do. Affecting system fonts may lead to fatal system collapse. Give a try to the new generation of Helvetica Neue included in Lion, maybe you will be satisfied with it as is.

PDF's & Helvetica Neue

I've just completed a project for a client using Helvetica Neue, and whilst all fonts worked and looked fine on my Mac when I sent the final pdf doc. to the client on their PC's the font Helvetica Neue looks jagged and changes clarity/density in places? Has anyone experienced this and/or have any solutions to prevent this from happening?

Are there other fonts in the document that look OK? When you look at the PDF on your machine in Preview, are the Helvetica Neue characters selectable as text, or have they been converted to images? Did you create the PDF via the Export command, or through the Print dialogue? You might try the alternative and see if that solves things. You might also use the PDF menu in the Print dialogue to export as PDF-X, and see if that helps.
If you can give some more details, it may be possible to come up with some alternative solutions.

"After Effects warning: Unable to load font "^0" "Helvetica Neue"

Today in attempting to run After Effects CC, I get the above error. -- Helvetica Neue IS installed on my system.
After I click OK to the first error dialog, a seconf dialog comes up:
"Cannot load font required for the After Effects Interface. Please replace the font or reinstall After Effects." -- Then a third dialog comes up: "After Effects can't continue: unexpected failure during application startup" -- Where do I get this mystery font? Or alternatively, HOW do I "reinstall After Effects?"
Thanks for any help.

Apparently I had to sign out then sign back in, via another CC app.
Now I'm reinstalling After Effects CC.
Why doesn't Application Manager check to see what apps are installed on load? -- That's the most basic form of app management, isn't it?

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Unable to load font"^0" "Helvetica Neue" After Effects CC

After updating After Effects CC, the warning appears: Unable to load font"^0" "Helvetica Neue"
HelveticaNeue.dfont is available in my HD/System/Library/Fonts
I work with:
Before the CC update everything worked fine.
Please help me.

See this thread and ask further questions there:
http://forums.adobe.com/thread/1326590

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Sorry Noel, but according to Apple, all sales are final > iTUNES STORE - TERMS AND CONDITIONS

HT5177 How can two people edit the same FCPX file? One company, so both people/computers share the same license. Example: I work on revision A and my boss takes it and makes revision B and gives it back to me using two separate computers.

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I've bought 640 rubies pack and have used it. But the day after, my pack ran out. I'd appreciate if you could give me back my pack or help me in any way possible.

I've bought 640 rubies pack and have used it.
But the day after, my pack ran out.
I'd appreciate if you could give me back my pack or
help me in any way possible.
The Glu Customer Care answer my question;
Hello, and thank you for contacting Glu Mobile Customer Care
The game you mentioned does not save online. If you have made a backup using "iCloud" or "iTunes backup" then you may be able to restore to that last save point on your device which will include whatever you had for currency at the time when the save was created.
Unfortunately, we do not have a way to restore game progress, this is done by the user on the device itself using the backup and restore method for the entire device.
If you have not performed a backup save for your device before this problem happened and you have lost currency from purchases, please contact the iTunes store customer service to inquire about your purchase and request help regarding this loss of currency issue.. Apple does not allow developers to handle billing issues.
If you get an answer saying that In-App purchases are the responsibility of the developer, please insist that they assist you as we have no way of accessing their purchase records. We are the developer and do not have access to any account or billing information on the iTunes App Store.
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We are fellow users here on these forums, you're not talking to iTunes Support. You say that you used the pack that you bought and that it then ran out - does that mean that you used it all up ? If you didn't use it all up but your game lost the purchase then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

After installing Helvetica Neue font onto my PC (Win7) it now appears almost everywhere online in the interface of websites?

I installed Helvetica Neue recently onto my PC and ever since that font is being used on most websites I visit, and even in the google website's troubleshooting settings. Ive also noticed the font used for the number of likes on a likebox on my website has changed and is all being displayed in Helvetica. It is very annoying and I have no idea how to resolve this issue. Here are a few examples:

Unless a web page uses a “web font” that it supplies itself, web pages typically provide a list of fonts, in priority order, of fonts to be used to render text. Typically, this list of fonts represents “system fonts” of MacOS, Windows, iOS, and Android - fonts that can be counted on being installed. Helvetica Neue is a MacOS system font that is not typically found on Windows systems. And even if a user licenses recent versions of Helvetica Neue OpenType fonts and installs same on Windows systems, they are in the “Helvetica Neue Std” family which would not match “Helvetica Neue” which is native to MacOS. Thus, I suspect that the Helvetica Neue you have installed on Windows is an older font offering.
There are three issues here:
The first is that web pages provide a priority list for font usage. I suspect that the web pages you are seeing Helvetica Neue actually used on your system are requesting fonts in the order of Helvetica Neue and then Arial. The typical MacOS system would display the content with Helvetica Neue and the typical Windows system would display the content with Arial. Since you have Helvetica Neue on your system, you are getting rendering similar to what a MacOS system would have.
The second issue is that there is no way to force a web page to reverse the order of priority of the fonts it lists.
And finally, the third issue is that there is no way to hide a font selectively by application.
The only way you can avoid Helvetica Neue being used on web pages preferring Helvetica Neue to let's say Arial or any other font on its list for particular text rendering is to uninstall Helvetica Neue.
That having been said, other than perhaps personal type design preferences, are there any other issues with regards to use of Helvetica Neue for display of these web pages?
- Dov

InDesign CS4 - Helvetica Neue and Mountain Lion

Hi there,
Can anyone please help? I recently updated from Snow Leopard to Mountain Lion. Since I made this transition I have had a problem with exporting HELVETICA NEUE to a PDF from CS4. This used to work perfectly fine on Snow Leopard from CS4 so I am assuming it is something to do with Mountain Lion. When I export I just get these little squares instead of the letters. I've got the latest Acrobat Pro which I'm viewing it in. I also sent the PDF to a PC and it looked exactly the same. I have an imac.
The problem is I have quite a lot of templates I use which are in this font so it is a nightmare for me to have to change the font in so many files.
This is how it shows in Finder - Library, fonts:
HelveticaNeue.dfont
Datafork TrueType font
I can copy it but I can't paste it in to the InDesign font folder. To be honest I'm not sure thats the right thing to do anyway, just troubleshooting.
I have found many other people out there on the internet with the same problem but no answers! There must be someone out there with the expertise and brains to help! Someone who could rise to the challenge!
Thanks guys.

I have the same question: When I export a document with CS4 and Helvetica Neue, the text is just squares.
I use CS4 but with Yosemite. I would REALLY appreciate an correct answer on this.
I hope someone can help me.

Helvetica Neue quit working when I updated to CS5.5

I just purchased CS5.5 and updgraded from CS3. When I open InDesign 5.5 to get working, none of my Helvetica Neue font family works. It defaults to Times and every file I have ever created the text all defaults. Helvetica Neue is our corporate font that I use 99.9% of the day. I purchased Font Doctor, becuase I just assumed there were too many versions of the same font running around, did a system check and clean up a BUNCH of stuff. Still doesn't work. I reset the preferences for InDesign 5.5 and still no change. I pulled the font off one of our other computers and reinstalled it and still doesn't work. In FontBook it has warnings that there are multiply copies but disabling the copies doesn't help. Next step, I opened the old InDesign 3 and lo and behold, there are all my fonts and they WORK!
So now I have checked all my programs:
InDesign CS3: Helvetica Neue works
InDesign CS5.5: Doesn't work
Illustrator CS3: Works
Illustrator CS5.1: Works
Photoshop CS3: Works
Photoshop CS5.1: Doesn't work
I have no clue what is going on, hopefully someone has an idea and can help me.
Think I just might uninstall 5.5 and try it again.
I'm freaking out and can't do my job.
Thanks
-T
My computer is a Mac 10.6.8.

It may have been installed in InDesign's program font folder.
You hopefully kept a prvious version of InDesign installed.
Open CS4, type some Helv Neue, select
Type > Find Font
From that dialog, highlight Helv N, choose More Info
It will show the path to where the font is installed.
Install to the OS Fonts folder or ID CS5.5's program fonts folder

Helvetica Neue - give it back to us in Lion, please!

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