Henry dropped the Ipod touch and cracked the screen. How can I get this fixed.
Hi,
Henry dropped his Ipod touch and cracked the screen and put in a passcode and now has forgotten his passcode. Need to know how I can get the screen fixed and or if it is covered on the 1 year warranty? How can I unlock the Ipod without the passcode?
Any info would be greatly helpful!
Lori Neumann
Take to an Apple retailer. Such damage is not covered by your warranty.
A Complete Guide to Recover Your iDevice if You Forget Your Passcode
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
Verify that you are using the latest version of iTunes before attempting to update.
Connect your device to your computer.
Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
Select the Summary tab.
Select the Restore option.
When prompted to back up your settings before restoring, select the Back Up option (see in the image below). If you have just backed up the device, it is not necessary to create another.
Select the Restore option when iTunes prompts you (as long as you've backed up, you should not have to worry about restoring your iOS device).
When the restore process has completed, the device restarts and displays the Apple logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of iOS, keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated."
The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on. Note: If you see the screen pictured below, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button:
If necessary, open iTunes. You should see the following "recovery mode" alert:
Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.
Similar Messages
-
Hi I dropped my iphone 5 in water last night, it is working but has shadow over the screen how can I get this fixed?
Probably too late to do anything but replace the device at this point.
Once electronics get wet, the best thing to do is turn it off and put it in silica gels packs or uncooked rice for a minimum of 72hrs. Only then should the user attempt to power the device on. -
My daughter dropped her iPod Touch on cement and shattered the screen. It still works, but I am afraid it won't for long. I do not want to attempt a repair myself...does the Apply Store do this type of replacement/repair and for how much? I spent over $300 on this thing and I'm not buying another one. Thanks.
The home owner's policy may so give it a shoot.
The apple warranty which only covers material defects does not cover abuse which is what Apple will classiy dropping it as.
Allan -
If my phone is only 2 months old (but second hand so dorm know how old infact), and I dropped it from 90cm....will I have to pay to get it fixed or will apple give me a brand new phone?
You show an iPhone 4 in your profile. If this is the case, the out of warranty replacement cost at the Apple store for the iPhone 4 is $149US. You would need to check your location for comparable cost.
-
If you jailbreak your ipod touch and crack the screen will the warrenty still work? Also, would the warrenty fix the screen? Would it cost money? Its a 5th gen.
Once you jail break Apple won't help with the machine. I'm not even sure if they'll honor an 'out of warranty' replacement.
Accidental damage, which is what a broken screen is, starts at $149 US -
I resaved a draft email in yahoo mail on my ipod touch and it just disappeared - how do I get it back? And why did this happen?
You should really read the manual.
"How do you restore from backup? "
Restore. When given the choice, choose to use backup.
"And how can I check to see if the pics and videos are on my computer somewhere first??"
They would only be where you put them. What program did you use to import them? Pics/vids taken with ipod are not part of the sync process at all. You should be importing them just as you would with any digital camera.
If you did not import them, then they are not on your computer. -
I ordered Illustrator via creative cloud for another user. I received an invitation that was accepted and tried to change the account to the name and email of the person it was ordered for. How can I get this changed and the invitation sent to the right person?
Cloud as a Gift https://forums.adobe.com/thread/1665610
-
Remember only the icloud email address, forget the password, birthdate, and verification questions. How can i get the icloud email back?
Go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'.
-
I have purchased Forbes magazine annual subscription
thru zinio app. My money was deducted but I am not getting the magazine for download inside zinio app. How can I get this fixed?This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes forums.
Regards. -
my featured apps tab in the app store is stuck on a app called flipboard, flipboard wont go away when i hit the featured tab to see new apps. how can i get this to go away?
I'm stuck with Phoster...
-
I recently reset my computer to factory settings. I re-downloaded iTunes, but lost most of my music and all of my playlists in both iTunes and my 4S. How can I get this back?
Restore your media from the backup of the computer created prior to restoring the computer.
You did create a backup, correct? Not doing so would be extremely unintelligent.
iOS devices are NOT backup devices. -
Hi My ipod touch is in recovery mode how can i overcome this
Hi My ipod touch is in recovery mode how can i overcome this
Hey good to announce that my ipod touch recovered from Recovery mode when syncd to my newly purchased imac
-
how can I get my music from my iPod touch version 4.2 to the cloud so I can listen to it on my iPad or computer? I tried a manual transfer from iTunes but that doesn't work.
- For iTunes purchases:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
In iTunes 11 use Control+B to show the Menu bar then go to iTunes>File>Devices>Transfer Purchases
- For other music you need a third-party program like one of those discussed here:
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities -
I updated my Ipod touch 4g to iOS6 and it will not connect to any internet that requires a password on the browser. I really need my Ipod working for school, How can I fix this.
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go toSettings>Safari and clear COokies, histor and data.
- Reset network settings: Settings>General>Reset>Reset Network Settings
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings.new iPod. -
I have Photoshop Elements 8. When I got a new computer running Windows 8 I no longer have access to the CREATE menu, among other things. How can I load the program so that I have all of the stuff I had before.
This is the Photoshop forum Try asking in the Photoshop Elements forum:
Photoshop Elements
Maybe you are looking for
-
Seeking some straight answers on "share everything" and mobile hotspots
Hello all; I get a sense from reading other posts that the "share everything" plan is -- to say the least -- not going over too well among most Verizon customers. However I'm one case for which I think it might actually be beneficial. Here's the fa
-
IOS8 iPad Air (A7) Safari Auto-fill slows text entry down
iPad Air (A7) iOS8 64GB I am entering text into the following site (renew a subscription): http://oracle-sub.halldata.com/site/ORA000401OCrenew/init.do?{removed http query params} Safari auto text is severely slowing text entry (the suggested text at
-
Lenovo Yoga 8" as a pdf reader?
Hi I'm thinking of buying a Lenovo Yoga 8-inch tablet for use mainly as a pdf and ebook reader. (The long battery life makes it particularly attractive to me.) Can anyone comment on how suitable the Yoga will be, please? In particular, is the screen
-
BAPI for vendor invoice posting Moderator message : Read forum rules before posting. Thread locked. Edited by: Vinod Kumar on Jul 28, 2011 5:35 PM
-
I am trying to create a logical column that returns a % value. I can get the math to work correctly in Answers, but I am having a difficult time converting the formula to the RPD layer. Example: Assume data as below: Geography Channel Sales NYC A 100