Here Drive + freezes on Lumia 1020

Hi. I have a Lumia 1020. Version 4.0 of Here Drive + is unusable since it freezes periodically. Versions 3.0X on my 920 are ok. I,have tried to disable traffic info, map info, nothing works.

Hi, ewgoforth.
Welcome to the Nokia Support Discussions!
Are you only experiencing this issue when using HERE Drive+ app? How about another HERE apps or any app that you have on the phone? What exactly are you doing on the phone before it freezes? You can try un-installing the app and then install it back as a basic troubleshooting. This can also help us further isolate the issue.
Thank you for reachin out to us about this. We appreciate it a lot as product quality and customer satisfaction are really important for us. Products like HERE Drive evolve over lifetime and we work hard to bring new features, functions and fixes to make HERE Drive even better. For this, your feedback is essential.
We hope to hear from you soon.

Similar Messages

Lumia 930 & Here Drive+ Freezing Issues

Just recently used my Lumia 930 on my commute to work and the app seized up and stopped responding about 4 times in a 30 minute journey. It possibly might have something to do with GPS and cellular coverage in the area I was but my 920 just looked for the GPS again. Has anyone experienced this yet?

I also have Great issues with here drive freezing up constantly on my 930. This is a big problem, as I use my Phone every day for navigation, and have done so with all my Nokia devices,n95, n97, n8, lumia 800, lumia 900, lumia 920, and now this 930.
Now I have had to buy a Garmin as well, cause this freezing up all the time, is not usable at all.
I have noticed some problems with my 930, that it have small location problems. When i drive on 1 of two parallel roads with a gap of up to 50-70 meters, the Phone often mistake witch road im on. When it finds out, it lags a Lot on catching up on location, telling me im driving up to 200 km/h. In this sequence it often freezes up. Yesterday when I drove between two costumers, I tried to use here drive again, and it froze up 5 times on only 12 km, and then I gave up.
When it freezes, "here drive" have to Be restarted.
The Phone gets hot as hell, even more than my previous 920.
Actually I even belive at some points, this new 930 is a bit more sluggish than my old 920. Have you guys been a Little to optimistic with battery saver??

Here Drive not working in Nigeria

here drive on my Lumia isn't working in Nigeria either. The key reason I got a Nokia.
Moderator's notes: The post was edited. A more appropriate subject is provided.
Solved!
Go to Solution.

Hi 4dipo,
Welcome to the Nokia Support Discussions!
That's odd. As mentioned above, Lumia 920 supports Here Drive Beta Plus has a global license which enables you to use the service in any supported navigable countries. The error message you posted is usually seen with Here Drive. The error message is seen if either the start or end point of your navigation is in a country where Nokia does not support turn-by-turn navigation.
Can you provide us a screenshot of your Here Drive app settings? Under the Here Drive Beta Plus app, tap on the icon at the bottom right portion of the screen. Scroll until you find Settings and then locate the Navigation license on the list.

Here drive can't display route offline

If i navigate to a gps coordinate within here drive on my lumia 820 it shows the destination on the
map. When i hit thr drive to button (not sure if this is the english name for the button, i use the dutch version) it says "can't show the route offline". Is it possible to save that route after it is displayed online to use it later offline?
Solved!
Go to Solution.

Do you have the Maps installed on your device ? If the start point, end point and the route is passing thru' different countries, you need to download Maps for all the countries involved....

Here Drive stuck on 'Looking for GPS"

Running version 3.0.4087.0 on Samsung Ativ S (in Canada). Nokia Drive seems to find my location without any issues for a short period of time. Later when launching it just shows "Looking for GPS" in the status bar and cannot find my location at all.
Location services are turned on for the phone and the app. All other mapping apps on the phone (including Here Maps) find my location very rapidly.
Yesterday I tried uninstalling and re-installing Here Drive but the "Looking for GPS" error is back again today.

Yup, me too. I love the Here Drive (on my Lumia 810), and it's been working perfectly well until last week. Now it's stuck on looking for GPS and showing as start location the place I was last week when I used it the last time.
Please, need to get this fixed! Nokia MAPs work just fine but not HERE Drive.
I have latest updates on both the phone and my Here drive. I uninstalled the app, and re-loaded it yesterday from the app store. Same thing again. Thought it may be due to being inside of the building, went out, changed locations, drove a bit and nope still not working. It's stuck. I've left it running for more than an hour and no luck what so ever.
A colleague with Lumia 920 has the same problem.
Not question of having a case covering the antennas either, his does not have a case, I took mine off the case, and the result is still the same, looking for GPS.
Please get this fixed ASAP!
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Lumia 1020 Freezes, Battery Heating Up, OS Crashes...

Hi there everyone, this is my first post here, I hope I can get some help from you guys regarding my problem with my lovely Lumia 1020.
10 days ago, I received my Lumia 1020 ( it was a gift from a friend from Norway), I live in Iraq. So warranty isn't provided here cause I went to Nokia Care in my country, they checked the IMEI and they told me that this phone wasn't imported by them, so no warranty is provided for it.
Once I powered up my phone, completed settings, it checked for an update and asked me to download it. And sure I did download it at once!. Kept updating until it reached the latest Lumia Cyan Update. Checked and saw I have a WP 8.1 phone.
Took some photos, here and there, everything was going good. Plugged in the charger to charge my phone. Then an hour later I went to check the charge and I was surprised to see my lovely Lumia 1020 heating up like crazy!!! .. I'm talking about severe heating, not a normal one due to charging.
Plugged out the phone from the charger ( original Nokia charger provided with the original box ), and I tried to unlock it, but no way! it doesn't respond to anything at all, Glance screen was stuck at the time of an hour ago. Quickly opened my laptop and googled the issue and did a soft reset at once. Then put the mobile in front of the air conditioner until it cooled down. Time/Date was reset ( very annoying ) but everything was normal ever since until at some random time, the phone freezes. Sometimes it doesn't heat up, I wait for 5 minutes or so and the phone reboots by itself. But there are times that the phone is stuck for hours ( no heat though ) so I have to soft reset it manually. And there are times when the phone freezes and heats up like crazy and I soft reset it on purpose being afraid that something might happen to the phone.
Googled everywhere, tried everything: Replaced charger, Replaced SIM card, Tried Airplane mode, Factory Reset, Nokia Software Recovery, Disabling Background apps, Disabling/Enabling Location w/wo NFC, Deleting FB & Skype, Disabling Glance & Double Tap to wake, Downgrading to WP 8 ( both Amber & Cyan via Nokia Care Suit ), ... etc everything software related has been tried. And the phone still freezes randomly. Which leads me to say that it's definitely a hardware defect that is causing these issues as my friend has the exact phone, everything enabled, and not a single freeze.
I'm desperate here, if anyone of you could give me an advice, I would be thankful.
Thanks and sorry for the long post!

I'm sorry to hear about your troubles with it.
As you mentioned here, you've done everything that can be done to your phone software wise, and it still plays up.
And as you further mentioned, it's related to hardware failure.
As your device is not covered by warranty in Iraq, you will either have to pay for the repairs down there or send it back to your friend in Norway who can then send it in for warranty repair/replacement.

Lumia 1020: Destinations no longer load into HERE ...

After I installed the WP8.1 update with Cortana on my Lumia 1020, the map destinations that Cortana finds (Cortana took over the magnifying glass button) do not load into the HERE Drive+ app when I click the "voice nav" button. Instead, HERE Drive+ opens with no destination set. I have to enter the destination manually with the keypad inside HERE Drive+, which is very annoying. Is this a known issue?

Hi, soakedwolverine.
Welcome to the forum!
When you mentioned you updated it to WP8.1, are you referring to the official Lumia Cyan update? Go to Settings > Extras+info. How are you trying to set up the map destination using Cortana? BTW, where are you located? Thanks.

Lumia 925 ATT Here Drive+ issue after Cyan

I've noticed that on my 925 Here Drive+ doesn't recognize addresses that it previously did. It can find the address just fine from Here Maps, and will give turn by turn directions when you start navigation from there, but not when you use the people hub to quickly navigate to an address from a contact. Pops up a dialog that says no address was found.
I've done a soft reset etc, did a full erase and update, not from a backup, everything from scratch.
I would appreciate any advice you might have, one if my most used features.

Same problem here.
Had the Lumia 925 for nearly a year - without any problems ever.
Since the Cyan update the phone often freezes, which it never did before. The only way to bring it back to life is the Power+VolumeDown button combination.
On the first few freezing occasions the glance screen was showing and stuck, and it was charging via USB.
I have reset the phone (from Settings -> Phone), and turned the glance screen to "Peek", which appears to have reduced the occurrences of freezing, but it still happens.
From my observation freezing is more likely during charging, but that may have been a coincidence. It has also occurred while not charging.
3G, Data connection, and location were on in all cases of freezing, WiFi and NFC were off in all cases.
This is a _very_ serious bug that should get lots of attention immediately! The threads about it fill in several locations, at wpcentral, MSDN, etc. (it apparently affects several Lumia models).
Are there experiences with using the Nokia Software Recovery Tool? It will apparently reset the Lumia 925 to a pre Cyan state. If I then install the updates, including Cyan, again, will there be a chance of the freezing problem to be gone? Or should I refrain from installing the Cyan update again for the time being if I want the phone to be reliable?

Nokia Lumia 1020 Keeps Freezing

I have the Nokia Lumia 1020 and have been using it as my primary phone since its launch in the states. I love the phone and, up until now, I haven't had any issues. However, I'm currently on a trip overseas and I've had nothing but trouble with the phone. It continually freeze, requiring me to issue a soft reboot (volume down + power buton hold). Even after issuing the reboot, the phone doesn't always act in the desired behavior. I find myself issuing the reboot several times in a row. Moreover, the phone starts to get really, really hot and acts strange (changes my time, etc..). Here is examle of what I go through, step by step:
I'm navigating my phone, normally. Looking at pictues, browsing the web, pretty basic stuff
The phone will freeze on whatever screen I'm on. I have seen it screen while I'm in the Nokia Panorma app, 6tag, and in a handful of basic apps/built in functions
No keys or buttons are responsive
I issue a soft reboot by pressing the down volume and power button at the same time for 10+ secs
Very rarely does the phone reboot and act in a normal fashion. It will usually freeze right away and I have to issue the reboot again, and again, and again
Eventually, the phone will reboot into a somewhat working session.
My date and time is set to an aribtrary one, even though I have my phone set to automatically obtain the time (I'm currently +12 ahead from my EDT origin). It actually sets my date back to March (it is currently October) and an earlier time
Any text messages I receive come in and are not sorted to the bottom of the current conversation (I have to hunt them down from previous conversations within the same thread) - I think this is due to the date/time issue
I have had situations where my last photos taken got deleted (i.e., probably never saved correctly before the freeze)
The phone will get really, really hot
My Situation/Setup
I live on the east coast of the US (GMT -4)
I'm curently in Singapore (GMT +8)
I have the phone set to roam internationally
The phone is roaming on a 4G signal
I have the date/time set to a 24 hour clock and to get time automatically
I have wi-fi enabled, but I am usually not on a network when I freeze (I have been though)
OS version: 8.0.10327.77
Firmware revision: 3045.000.1325.0001
RM-877 ATT-US varient
Lumia Amber software
I've tied uninstalling any apps I *may* have loaded since the issue began, but I have had no luck. I've also messed with the date and time to set it manually. Again, no luck. I'm about to disable photo and video backups (I currently have them set to "best quality").
My questions:
Anybody else having this issue
Anybody have an idea as to how I can solve for it.
Thanks in advanced for any help.

rusted74 wrote:
Hi there, I am experiencing the same issues. Was wondering if your hard reboot worked?
Hi. 'Same' may not be the exactly similar. Please provide us details regarding your case. Does it happen randomly or when accessing certain apps on the phone? What connections are enable on the phone (Bluetooth, tap+send, data connection, WiFi)? How about the background apps running on the phone?
Ensure that the software of the phone is updated. Latest update is the 'Black Update' currently rolling out globally: http://www.nokia.com/global/support/software-update/wp8-software-update/
Aside from the phone's software, it's also important to check that all system apps are up-to-date. Please refer here: http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
Hi, mmansour.
To verify, the issue starts after updating the phone to Black. Correct? Or have you been encountering the issue prior updating the phone? After updating the software to Black, make sure that all system apps are updated as well. You may refer to the above link for the system apps.

Problem with HERE drive on Lumia 720 in India

I had the preinstalled HERE drive app on my Lumia which was working fine. Yesterday store was showing updates and it also had an update for HERE drive. When I updated it through WiFi the app didn't open and kept returning to home screen. This is really irritating because before the update app was working fine but now after the update it isn't working and also after uninstalling it and trying to reinstall its not published on the store. Please Nokia sort this issue out as its very irritating and hassling. At least make previous app available or clear this mess.
Solved!
Go to Solution.

Please use the search function on the forum before posting. As this is a known issue it has been posted on several times and also has been answered
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 1520 + here drive+ tooo hot - switch off

With the latest version of Here Drive, i can't use it as it get very hot around the camera, then, the phone switch off and the windows button pulse every 1 second... Once cooled down? The phone restart automatically
if i restart here drive, enter my destination and start the navigation, the phone switch off again about 1 to 2 min later and the same cycle happen again... Also, my battery drained very quickly (even if plug on the car charger via usb!)
it is quite annoying when the sat nav stop and you don't know where you are... Restarting while driving is quite dangerous as well...
if i don't use here drive, the phone behave as expected... I didn't had this issue with the previous version...
how can this be fixed... Otherwise here drive, an app which i love an make me choose Lumia, become useless...
please help

happytoon,
Presumably the warranty is still valid for your 1520, you may send it to a Nokia Care Centre to get it checked. Information on Nokia Care Points can be obtained by following through this link http://www.nokia.com/global/support/locations.
Good luck

Here Drive won't even start on Lumia 520

Hello
Here Drive app is not even starting. It shows me the app logo and then throws me back to menu. Restoring factory settings did not help.

http://discussions.nokia.com/t5/HERE-Location-based-services/Nokia-Lumia-620-not-running-here-produc...
same prob

HERE Drive Beta with Traffic updates Lumia 920

Why can't i use Traffic updates in the HERE Drive + Beta..?? How can see the traffic info while using the navigation on my Lumia 920..?? i had this with my Nokia N8...

I recently got the update to Here Drive+ Beta and now have Here Drive+ with My Commutes. I think the possiblities are fantastic with the My Commutes feature but so far in the Dallas, TX area whenever I start My Commutes is always says "Couldn't update traffic" I have uninstalled and reinstalled the application but it will not show me any traffic updates during my communte.
I recently discovered that if I put the app in 2d mode it will show me traffic updates but as soon as I start My Commutes the traffic information disappears.
Is anyone else experiencing this same issue?
Nokia Lumia 920

Here Drive+ wont install on lumia 620

Hi,
I just recieved my new Nokia Lumia 620
On the menu I have the car icon. When I press it it gives me a new screen titled Nokia Drive.
Then at the lower left corner I have a button go to store.
When I press that I go to the store, I get the details of HERE DRIVE+ but in the middle of thescreen it tells me:
"This app is not available for your device
Please help
Jan

I have encountered the same problem with my new Lumia 820. I have bought it to have access to the application. Has anybody heard about any official response to this issue from Nokia? When will it be available? Or, is there any solution? Thanks.

HERE Drive on Lumia 930 - Unable to resume when us...

So far using my Lumia 930 I have been unable to use HERE Drive successfully whilst browsing into another app e.g camera or message. Every time I go into messaging or any app the here drive app tries to resume and crashes on each occasion. Anyone experience this and was able to solve this our is it an inherent bug? I am running Lumia Cyan.

c_laudia wrote:
Hi amhansen, sorry to hear that! Would you be able to share your start position and a potential destination (on the main land) where this happens? This would be needed in order to reproduce the issue. You can also sent this to me in a PM, if you want. Thanks.
Hello c_laudia
Thank you very much for your reply.
PM with adresses has been sent.
I have included screenshots of the routes with and without maps downloaded to this post.
Kind regards,
Andreas
Attachments:
with_map_downloaded.jpg ‏152 KB
without_map_downloaded.jpg ‏124 KB

Here Drive + freezes on Lumia 1020

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